97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Jul 24,2018
Jul 24,2018
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I have rented through Smart Homes for the past 2 years. From the moment Hannah showed me the property, I have had nothing but positive support and helpful advice. Sarah and Jo were really helpful throughout my tenancy. Mark's three month visits were never intrusive and ...
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Good
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Jul 24,2018
Jul 24,2018
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Bought a house in B28 area using Smart Homes... Helen was lovely to work with. She gave me weekly updates throughout the whole process and made the purchase as smooth as possible. Always returned calls/messages asap, very positive & professional....
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Jul 22,2018
Jul 22,2018
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We have just purchased a bungalow through Smart Homes and have nothing but praise for Helen. She contacted us on a weekly basis and kept us updated on the progress of our purchase. Thank you...
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“i have received the best customer service ever from any letting agent i have engaged with and would highly recomment you as agents...”
Jul 19,2018
Jul 19,2018
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Thank you so much Senka for the excellent customer support, advice and guidance you have given to me. The service you have provided was absolutely amazing! I cannot thank you enough for the tremendous help guidance you have given me and the communication you help ...
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Comment on agent fees
Very reasonable indeed
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Jul 18,2018
Jul 18,2018
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We have used Smart Homes on other occasions and have always been more than happy with their service and support. This sale was no different. It was handled with professionalism by friendly, efficient staff who regularly updated us during the entire procedure.
We would like ...
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Comment on agent fees
The fees were very transparent and were agreed in advance
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Jul 18,2018
Jul 18,2018
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Nice to deal with staff who are knowledgeable, helpful and efficient in all areas of conveyancing.
Very good knowledge of the areas housing market.
Regular communication passed to us on progress of sale....
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Good
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Jul 17,2018
Jul 17,2018
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Right from the start of putting our house on the market, we have been up dated step by step throughout the process. Always pleasant and full of information. Jackie's customer service is exceptional. Thank you to Smart homes....
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Comment on agent fees
Good.
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Jul 16,2018
Jul 16,2018
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Senka was friendly and helpful, always responding to correspondence promptly. She was able to answer any queries and helped resolve problems we encountered with the agency's guarantor policies...
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Jul 13,2018
Jul 13,2018
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After a unsuccessful mortgage application from my bank of 30+ years, a bit disheartened, I met Louise in Smarthomes Shirley. Now the owner of my own property, Louise made the process easy, giving me expert advice and guidance. She was always available at the other end ...
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Jul 06,2018
Jul 06,2018
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After trying to sell my home with a different estate agent unsuccessfully I decided to move to smart homes. Immediately I was impressed with their communication and organisation. I had an offer very quickly under smart homes and was regularly kept updated with feedback from ...
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Good
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Jul 05,2018
Jul 05,2018
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Well, Smart Homes has delivered yet another 1st class service for our house move.
I didn't think they could match the excellent service I received back in 2001, but they certainly did!
My house sold in the 1st week after receiving 6 offers.
The company is much ...
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Comment on agent fees
Very competitive fixed fee, which for me worked out much better than other local agents 1%
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Jul 05,2018
Jul 05,2018
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Senka was very helpfull getting to know what i did and did not like and finding the right property for me. made viewing and moving easy as I was relocating. friendly and helpful staff as I am not always the easiest person to deal with....
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Comment on agent fees
I cant say I like fees as who would like spending money
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Jul 05,2018
Jul 05,2018
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Helen at smart home was really helpful and ensured that all questions where answered and chased up where needed would highly recommend...
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Jul 03,2018
Jul 03,2018
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House purchase went through smoothly with the help of Gin Kaur, who followed up constantly and kept everything/everyone on track. Excellent work from Gin.
On a side note, the first contact points (not Gin) need to polish up on returning calls for viewing appointments. ...
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Comment on agent fees
Fees were paid by the seller, so no comment.
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Jul 03,2018
Jul 03,2018
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Problems from start to finish with Smart Homes. All through the tenancy we have had to chase responses from multiple staff members who promised to call but never did. There was never any urgency to fix or look into problems such as mould and a ...
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Jul 05, 2018
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(1)
Dear Mr Callaghan,
Thank you for your review. As I have stated previously, we take customer comments very seriously and always look on how we can improve our service from constructive criticism. Although I am sorry you feel that our service fell below your expectations on this occasion, I cannot agree with some of your assertions. You state that we doctored invoices and have lied to you. This is categorically not the case and I am disappointed that you have made such comments. I will rei ...
Jul 03,2018
Jul 03,2018
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Excellent service and very patient people ready to help in any query we have. In a stressfull move from another country they helped a lot....
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Jul 02,2018
Jul 02,2018
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Extremely good service, especially Josh. I would happily recommend Smart Homes to my family and friends. Smart Homes have got things just right in comparison to the other estate agents around Shirley / Solihull. We are now in Helen's competent hands as she liases with the ...
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Comment on agent fees
Not the cheapest but willing to reward loyalty / repeat business if you use them more than once.
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Jun 28,2018
Jun 28,2018
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Great experience of selling our home with Smart Homes. Jamie put us totally at ease about selling our property and he has a fantastic team working with him in the Shirley branch. Helen, who worked on completing our sale, is absolutely brilliant, she kept us ...
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Comment on agent fees
Very competitive
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Jun 26,2018
Jun 26,2018
1
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This is the 2nd time we have sold our house with Smart Homes, and I cannot praise the staff enough. From the very beginning of our journey when Jamie valued the property, to Josh who led on the viewings, and then Emma who secured the ...
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Comment on agent fees
Fantastic value for money
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Jun 24,2018
Jun 24,2018
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I had 3 estate agents value my property as I was thinking of selling and unsure of the market.
Josh was the most accurate by a considerable sum. Josh is friendly, professional, extremely knowledgeable about the market and sold my property within 2 weeks!
There are two ...
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Comment on agent fees
Surprisingly competitive
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Jun 22,2018
Jun 22,2018
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Following a concern raised by me to Jo regarding maintenance at the property I am currently renting from smart homes, Jo managed to deal with query, send out appropriate plumbing services and resolved it within 24 hours; I am so impressed at her efficiency and professionalism ...
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Jun 21,2018
Jun 21,2018
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I would like to start by stating that Smart Homes were fantastic estate agents throughout the entire end-to-end process of selling our home. Their customer service, regular communication and knowledge was exceptional.
Jamie Smart carried out the valuation on our property and he was very ...
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Comment on agent fees
I am happy with the fees that we paid and feel we got good value for money.
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Jun 20,2018
Jun 20,2018
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As first time home buyers Helen helped us from start to finish of the buying process. Helen was always available for questions and queries and provided excellent customer service....
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Jun 20,2018
Jun 20,2018
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Jo has helped me out in many tricky situations - she's so diplomatic. She's also very efficient and friendly in the way she handles everything and I just wonder what Smart Homes (and me) would do without her?.....A true professional.
Thank you Jo....
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Good
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Jun 19,2018
Jun 19,2018
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Smart Homes provided us with excellent service and were extremely helpful throughout the buying and selling process. Would definitely recommend....
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Jun 19,2018
Jun 19,2018
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I just wanted to say how fantastic the recent service that I have received from Smart Homes has been. Viewings were informative, honest and friendly and the follow ups have also been incredibly supportive. We have decided not to choose the properties we viewed. This ...
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Comment on agent fees
Fair fees in comparison to other agents.
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Jun 18,2018
Jun 18,2018
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Jamie and Helen and the team have helped us move twice in the last 4 years. On both occasions they were brilliant, and took the stress out of selling and buying houses. I would recommend them to anyone who wants first class service, great value, and ...
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Comment on agent fees
Excellent value
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Jun 18,2018
Jun 18,2018
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I cannot speak highly enough of the service I received when buying my first property. Helen Sizer in particular was superb, providing me with a courtesy call every week to give an update on my acquisition, irrespective of whether there was an update to give ...
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N/A
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Jun 14,2018
Jun 14,2018
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Jo is always prompt and courteous whenever I have a question or need action on a maintenance issue. She responds promptly to any communication and follows up as well. Jo is always friendly and courteous - she really is a pleasure to deal with....
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Jun 11,2018
Jun 11,2018
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The SamrtHome service both Mrs Helen Sizer and Mrs Emma Daffurn is very reliable and accurate. They kept me updated, and guided through buying process despite it took quite long time. Their efforts to make it successful was great and is highly appreciated. The staff ...
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N/A in my case
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
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