97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Aug 09,2018
Aug 09,2018
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It was imperative for me to complete on the sale of my house on a certain date, due to having to incur extra costs if the deadline was missed. Buyers Solicitor was very slow, which was going to affect this deadline. Helen's tenacity ensured that ...
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Comment on agent fees
Worth it considering how hard they have to work to bring a sale to completion.
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Aug 08,2018
Aug 08,2018
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Jackie was personable, supportive, helpful and provided a really good service as part of the sales team. Communication regarding the sale was good and she managed our potentially tricky buyer well. Felt really well supported throughout the whole sales process. On the rare occasions Jackie ...
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Good
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Aug 07,2018
Aug 07,2018
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Helen has been absolutely brilliant in moving our sale through to completion. She has proactively chased all the vendors, buyers and solicitors and without her help we would still be waiting to exchange a month or more later. She gave me and my wife daily ...
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It was worth the money to know there was someone working on your behalf taking some of the stress from the process.
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Aug 07,2018
Aug 07,2018
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Being in a chain of five it has been quite a stressful time trying to get everyone on the same page but to be honest, we haven't had to do much. Smart Homes (Jackie & Helen) have been amazing. They are in constant contact, going above ...
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Comment on agent fees
We didn't look elsewhere to sell in all fairness. I try and pick local businesses as much as possible. It is more than others I believe however, I cannot say they didn't work for it. They are worth every penny
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Aug 06,2018
Aug 06,2018
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I found Senka to be professional and friendly, a real asset to something as substantial as renting a property. Smart Homes are efficient and thorough....
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Comment on agent fees
Fees are a little steep.
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Aug 05,2018
Aug 05,2018
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Smart Home and Senka their representative made renting our property extremely easy. The photo's and property description were presented perfectly aiming at the professional rental sector of clients. The fee's are reasonable and easy to understand, the contract's were explain from start to finish for ...
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Comment on agent fees
Fair
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Aug 04,2018
Aug 04,2018
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I have to say a huge, sincere thank you to Helen and the rest of the team at Smart Homes. We've just moved into our new house (which I love!) and couldn't be happier! Helen kept the whole chain moving and kept everyone on track. ...
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Aug 03,2018
Aug 03,2018
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Josh was spent a great deal of time with me at each of the properties that I viewed. I never felt rushed, or that any question that I asked was not answered in a professional way....
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N/A
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Aug 03,2018
Aug 03,2018
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The process from getting the house on the market through to sale was seamless and very quick, although I did have to host all the viewings myself! Nevertheless, this was made up for by the fact that Helen was unbelievably on the ball, very responsive ...
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Comment on agent fees
The fees were as expected and reasonable.
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Aug 03,2018
Aug 03,2018
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Extremely pleased with the service Russell provided regarding the sale of our house in B90 area. He was professional,diligent & made the sale process a very pleasant experience....
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Aug 02,2018
Aug 02,2018
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Senka in particular has provided me with a good professional service throughout my letting. We had a few hiccups near the end (completely my fault) which she very kindly helped sort in order for the tenant to move in on the date agreed.
Thanks Senka :)...
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Good
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Aug 02,2018
Aug 02,2018
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Smart Homes looked after our rental property and really did do a first class job. We had past experience of being badly let down by letting agents, but our experience from start to finish with Smart Homes has been exemplary. Straight forward, caring and always ...
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Comment on agent fees
Standard fees - well worth the money.
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Aug 02,2018
Aug 02,2018
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I Wouldn't hesitate in recommending Russell at Smart Homes .
He has been very informative throughout the whole sale and has made everything as painless as possible .
Russell is a rare find in the property industry...
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Comment on agent fees
Very good
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Aug 01,2018
Aug 01,2018
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Smart Homes have consistently provided a high level of care over the duration of our purchase. Calls and enquiries were dealt with very quickly and resulted in excellent communication throughout. Very friendly and happy to go the extra mile! Would highly recommend their services - ...
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Jul 31,2018
Jul 31,2018
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After an initial meeting with Jamie Smart regarding the rental of my property I was put into contact with Senka Dragicevic.
As soon as contact was made a fast and freindly service was provided to myself and all the worry taken away,I was kept ...
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Good
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Jul 31,2018
Jul 31,2018
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Helen was polite and professional at all times, she ensured she knew exactly what stage everyone was at so that we were always fully informed.
Helen played a big part in ensuring this lengthy and stressful time went as smoothly as possible and always managed ...
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“Excellent service and support during a long and difficult sale of my leasehold property....”
Jul 29,2018
Jul 29,2018
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These two ladies were excellent at contacting the buyer her mortgage company and her lawyer and provided very valuable support during a very difficult sale that lasted about nine months, but they did not give up and at last the sale was completed....
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Good
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Jul 29,2018
Jul 29,2018
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Both Helen and Russell have been very helpful and efficient in bringing my property to the market. The details, photographs and general layout is superb and I fully appreciate all the good advice and guidance I have received....
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Comment on agent fees
Good value for a very professional job.
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Jul 27,2018
Jul 27,2018
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As a landlord both Sharon and Jo have been great. Always available to talk to and quick with email responses. Hassle free management of the property. Would recommend to any landlord/lady wanting their property managed....
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Comment on agent fees
Very happy with the monthly fee I pay.
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Jul 27,2018
Jul 27,2018
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Emma was great throughout the whole process of selling my nans apartment, she gave me honest feedback and negotiated the sale and kept me up to speed thoughout the whole process at a very sensitive time for me and my family. Would not use anyone ...
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Comment on agent fees
Reasonable fee
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Jul 26,2018
Jul 26,2018
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Was a pleasure to deal with such nice people who made what could be a very difficult time as easy and as smooth as possible. We where kept informed of all arranged visits and any offers or issues promptly. Was very happy and appreciated all ...
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Good
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Jul 26,2018
Jul 26,2018
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The house we rented, once we moved in, had many faults and Jo's predecessor was slow to react to our requests to fix the problems. Since Jo took over the property the response times to our requests for support have shortened significantly. Responsive, efficient, helpful ...
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Not applicable
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Jul 25,2018
Jul 25,2018
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Helen helped us through all stages of our purchase. Chasing all the loose ends and keeping us updated constantly. Everything was made so easy. Would definitely recommend...
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Jul 25,2018
Jul 25,2018
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I have recently listed my property with Smart Homes in Dickens Heath and sold within a few days, the service I have received has been excellent from the moment they came to value my property.
I know I am in good hands and would recommend ...
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Jul 25,2018
Jul 25,2018
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I was very happy with the team at smart homes.
They kept me informed about the whole process of renting out my property, and were very professional and courteous throughout....
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Jul 25,2018
Jul 25,2018
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Purchasing a property can often be confusing, and at times somewhat overwhelming. However, on this occasion, I can truly say that I was actually overwhelmed by the professionalism and guidance I received from Smart Homes, and In particular, from Helen Sizer, who was my day-to-day ...
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Comment on agent fees
Fees are in line with current market - service is way ahead of market
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Jul 25,2018
Jul 25,2018
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Throughout the 4th month period when purchasing my property I found Smart Homes to be extremely professional as I was always kept up to-date with proceedings. On occasions I needed to contact the sellers with queries Emma always responded promptly and if she was not ...
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Good
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Jul 25,2018
Jul 25,2018
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Senka and Laura have been both professional and helpful throughout the process of renting out my property. Excellent communication elcectronicaally and by phone. Property let in 24 hours. Thank you....
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Comment on agent fees
Fees are comparable to other agents but the excellent service is well worth the cost.
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Jul 24,2018
Jul 24,2018
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Our Sales experience has been amazng. Josh supporting throughout the entire sakes process, Jamie accompanied the viewings Clearly a team of people who know their business therefore provide a calm approach to the process. Everything was carried out in a timely manner. Viewings were managed ...
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Comment on agent fees
Fixed price fees so you know up front what you will pay. Great value for money.
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Jul 24,2018
Jul 24,2018
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Gin and Jackie have been extremely helpful in the sale of my property. They would phone me weekly and give me updates, so I found that I always knew at what stage the process was and how the rest of the chain was progressing. I ...
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Comment on agent fees
Agent fees are average for the current market.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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