97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Sep 03,2018
Sep 03,2018
1
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I both bought and sold through Smart Homes in what at times was a very challenging process. I should add this was through no fault of Smart Homes! If it wasn't for Smart Homes and in particular Helen I don't believe this would have got ...
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In what was a challenging purchase/sale, worth every penny. If we had have gone cheap with an online estate agent I am not convinced the chain wouldn't have been broken.
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Oct 24, 2018
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Thankyou to Josh ;Helen and Louise at Smart Homes; for making the process of buying and selling run so smoothly. Any one in the branch were very cheerful and willing to help. Would highly recommend Smart Homes as a company very professional with a very helpful attitude. ...
Sep 01,2018
Sep 01,2018
1
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Every week Helen kept us updated throughout a very long sale and was very supportive through a difficult period,this lasted approx 9 months,Louise sorted our mortgage very quickly and efficiently and was very knowledgeable on the products available to us, nothing was too much ...
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Excellent price for the service they provide,
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Aug 31,2018
Aug 31,2018
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After recently buying a property through Smart Homes, I found the team members there excellent. From the initial viewing of the property with Russell, through to completion of the property with Helen, Smart Homes were extremely professional, honest & hard working....
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Aug 31,2018
Aug 31,2018
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After an initial meeting with Louise Lane regarding the sale of my property, Louise guided me through the whole sale of the property and nothing was too much trouble. She answered all my questions and the smart homes team behind her were fantastic with the ...
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Value for money
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Aug 31,2018
Aug 31,2018
1
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We have received an excellent service from the the team at smart homes.
Jamie came out to value our home and we got the full asking price within days of going on the market.
Our search for a new home was made easy by calls ...
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Good
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Aug 31,2018
Aug 31,2018
1
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Massive thanks to Jackie who was very caring and compassionate at the most difficult time during a family bereavement whilst in the process of selling our property. Helen and the rest of team were also great whenever we called in but special thanks to Jackie.
...
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Good
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Aug 31,2018
Aug 31,2018
1
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I have had a great experience with smart Homes which made my moving experience a pleasure. This was a friendly service, and Senka delivered a great penthouse for me and my partner....
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Good
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Aug 30,2018
Aug 30,2018
1
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I've sold two properties through Smart Homes and they have provided an excellent service on both of my sales. I wouldn't hesitate to recommend them, they keep you fully informed on how your sale is progressing and work hard to make the process run as ...
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Good
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Aug 29,2018
Aug 29,2018
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Senka was really helpful. She made it a painless and easy process for me - literally taking the hassle away. She also kept me fully informed of progress....
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Aug 28,2018
Aug 28,2018
1
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Having bought and sold many times before , the service I have received from Smart Agents in Shirley has been outstanding. The whole team have demonstrated a professionalism that would be hard to beat .
From being greeted by friendly staff when entering the office to the ...
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Comment on agent fees
Fees were middle of the range but the service provided more than compensates.
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Aug 27,2018
Aug 27,2018
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After 2 years looking for more than 30 houses I found a right property in Shirley smart homes.
They are very honest and hard working .
Much much better than exact state egent....
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Good
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Aug 27,2018
Aug 27,2018
1
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Recently bought and sold apartments with Smart Homes and the whole experience was far from smooth, but Smart Homes were brilliant and kept me sane. I lost my first buyer two weeks from exchange and they re-sold it within a week. I then had problems ...
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Comment on agent fees
Reasonable
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Aug 27,2018
Aug 27,2018
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Fantastic service from start to finish
Smart home delt with letting my property with speed and professional at every point of contact
Can't recommened them enough
Thank you...
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Good
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Aug 27,2018
Aug 27,2018
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Russell is a true professional and was fantastic throughout the whole process of us buying our first house ... I would highly recommend him to anyone he really has got outstanding excellent customer service and everything you need to know when buying your home ......
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Aug 26,2018
Aug 26,2018
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We had the pleasure of selling our property through Smart Homes, such a stress free process from start to finish, nothing was too much trouble, we found all the staff, in particular Irene, to be highly professional in every aspect, I wouldn't hesitate to recommend ...
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Comment on agent fees
We found the fees very fair.
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Aug 22,2018
Aug 22,2018
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We would have no problems in recommending Smart Homes, the experience of selling our home was made a lot easier due to the exceptional level of communication. We were kept in touch at every step of the way through email and phone calls.
Once we ...
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good
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Aug 22,2018
Aug 22,2018
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We have been very pleased with how Smart Homes have handled our purchase and a special thanks to Helen Sizer for all of her efforts, we really appreciate it!...
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Aug 21,2018
Aug 21,2018
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Really happy we went with smart homes to sell and buy ( made it a lot easier)
Very quick to come round and take pics etc. Good pictures taken but also very friendly.
Service with viewings etc was really good.
Helen was amazing. She chased most ...
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Good
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Aug 21,2018
Aug 21,2018
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From day one Smart Homes delivered! Understanding our needs and offering great advice, Jamie went out of his way to get our house on the market as soon as possible.
Very quickly we got an acceptable offer on our house and, from there, Helen took ...
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Comment on agent fees
Very good - very competitive and fair.
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Aug 21,2018
Aug 21,2018
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Smarthomes got my house sold in record time, with efficiency, surprisingly acceptable fee and with total satisfaction to me and my Partner...
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Excellent and competitive
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Aug 21,2018
Aug 21,2018
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Helen is absolutely crucial in any conveyancing transaction we have with Smart Homes. It really helps us, solicitors, to have an experienced agent who recognises the Clients' needs. Highly recommended! Helen communicates with the Clients and keeps the chain up to date....
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Aug 21,2018
Aug 21,2018
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What a great service from start to finish from Smart Homes would thoroughly recommend to anyone wishing to sell their home. Great communication throughout....
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good
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Aug 20,2018
Aug 20,2018
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Helen and Gin have been fantastic throughout this whole process. We had ended up in quite a tricky chain and Helen managed to keep the chain together and get us through to exchange.Cannot recommend them enough! Thanks again....
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Aug 16,2018
Aug 16,2018
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Smart homes were in contact with me regularly throughout my purchase and were quick to answer enquiries I had for the vendor...
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Aug 15,2018
Aug 15,2018
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Has been a real pleasure dealing with Jo over the past 2 years. She has been professional and personable throughout my dealings with Smart Homes...
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Comment on agent fees
Fees appear to be pretty standard
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Aug 15,2018
Aug 15,2018
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From start to finish the experience of selling my property has been brilliant. The level of communication was fantastic, no question was too small or concern treated as trivial. I felt like I was being spoken to honestly and not in a 'sales pitch' patronising ...
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Fair
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Aug 15,2018
Aug 15,2018
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Gin was very helpful and patient with everything. It's the second time we have bought a property through them. Excellent service....
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Aug 14,2018
Aug 14,2018
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So efficient, helpful, diligent, simply an awesome company. I have no issue paying for such a great service, they went the extra mile...
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Fair for what they did
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Aug 13,2018
Aug 13,2018
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Smart Homes have been excellent from the moment we asked Louise to sell our house, to the hard work Gin put into making sure the sale chain completed. We appreciate all the effort that the team have put into making our sale happen. We would ...
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Aug 10,2018
Aug 10,2018
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A HUGE thank you to Russell Patterson, Emma Daffurn and Gin Kaur for making the process of purchasing our first family home a relatively stress-free experience for us. Purchasing a property can obviously be quite stressful, but you really kept things simple and straightforward for ...
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Good, very reasonable!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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