97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Nov 06,2018
Nov 06,2018
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The staff at Smart Homes are professional, knowledgeable and realistic about the market, but what really stood out for me in my engagement with them was Helen, and her unwavering focus, support and dedication to getting us our new home. Helen went way above and ...
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Comment on agent fees
Reasonable
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Nov 05,2018
Nov 05,2018
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Both Tracey and Zenka are always very helpful whenever I phone Smart Homes or whenever I go into the branch, Smart Homes has managed my property excellently, they have inspected the proberty excellently, I never forgotten Zenka phone call when should have been on her ...
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Comment on agent fees
Smart Homes fees are excellent and very reasonable.
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Nov 01,2018
Nov 01,2018
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Irene Pullin is is very helpful and very cordial. She has been very proactive and helped us a lot in procuring the property...
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Nov 01,2018
Nov 01,2018
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Smart Homes were professional, supportive and amazing from start to finish. Our sale dragged in for months due to so many issues in a big chain and I firmly believe it wouldn't have gone through, eventually, if it wasn't for Gin. She tirelessly keep contacting ...
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Comment on agent fees
They earned every penny!!!
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Oct 31,2018
Oct 31,2018
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I recently sold and purchased with Smart Homes and Helen dealt with the chain involved in this process.
Helen always responded to calls, emails and query's as quickly as she possibly could. Nothing was too much trouble. I had complete confidence in her negotiating skills. ...
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Comment on agent fees
Good
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Oct 26,2018
Oct 26,2018
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I would strongly recommend Smart Homes for all their support and energy during both my house sale and purchase. I can't thank Helen enough for all her help and patience - a lovely lady! She kept me constantly updated and maintained a much needed sense ...
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Oct 26,2018
Oct 26,2018
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We found Irene to be of enormous value in the execution in selling our house. She was professional and friendly too. She kept us informed and updated us regularly. Excellent service from this agent and would recommend her by name as she has years of ...
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Good
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Oct 26,2018
Oct 26,2018
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This was probably the most difficult sale and purchase I have ever been involved in because of problems created by the buyer at the bottom of the chain. Smart Homes never dropped the ball. I would personally like to thank Louise who was on call ...
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Comment on agent fees
The fees were competitive - not the most expensive agents in the area and they have more than earned every penny. Would 100% use this agent again. Would not even consider using any other agent.
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Oct 22,2018
Oct 22,2018
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Purchased my Home through Smart Homes and just completed/ collected the keys a couple of days ago. The service from start to finish was absolutely fantastic, hassle and stress free. kept upto date at all times and communication was fantastic. I dealt with Gin Kaur ...
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N/A
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Oct 18,2018
Oct 18,2018
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As a first time buyer with no knowledge of the house buying or mortgage process and having been let down by a previous advisor, I came to this process fresh and more than a bit cynical. Louise was superb in helping me understand the process ...
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Comment on agent fees
Reasonable / competitive
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Oct 15,2018
Oct 15,2018
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We have found Senka and the team at the Dickens Heath office to always be courteous and keen to achieve a result to our complete satisfaction....
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Comment on agent fees
Good.
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Oct 14,2018
Oct 14,2018
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Having viewed the property on 15 September, with Laura's help I moved in on 10 October, some two weeks early. The whole process was handled extremely efficiently by Laura despite some complications as my home and more importantly my Bank Account are in Portugal.
I would certainly ...
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Comment on agent fees
The fees are clearly explained in the initials terms and conditions.
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Oct 12,2018
Oct 12,2018
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Smart Homes were fantastic, from the moment we instructed them right through to completion. Jamie and the team are the best!...
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Good
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Oct 10,2018
Oct 10,2018
2
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Louise valued my home and gave great advice and lovely to deal with, photos looked great and promoted the property. The team kept me regularly updated throughout the selling process on viewings and Irene was just fantastic dealing with the sale of the house providing ...
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Comment on agent fees
Worth every penny spent for the great service I received.
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Oct 08,2018
Oct 08,2018
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The photos taken were excellent, I had good advice on what to leave out on display and what to put away. Advice from the office was very helpful and I felt looked after all the way through to completion.
I would definitely recommend Smart Homes ...
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Comment on agent fees
Very good and competitive.
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Oct 05,2018
Oct 05,2018
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From the minute Russell Patterson came and gave his market appraisal, until contracts were exchanged, this has been very professional service. The Quality of the brochure and the online listing Were beyond my expectations. The courtesy and professionalism of all members of staff, was ongoing. ...
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Comment on agent fees
Fees were very fair
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Oct 04,2018
Oct 04,2018
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I've recently used Smart Homes and have received excellent service from both Helen and Senka. Thank you both, wouldn't hesitate to recommend....
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Oct 02,2018
Oct 02,2018
1
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Our experience with Smart Homes throughout the last 12 months has been great.
Alan was very attentive whilst showing us around the property and was able to answer all queries and assist us into the referencing stages with ease.
Jo has been an excellent Property Manager ...
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Oct 01,2018
Oct 01,2018
1
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Helen was very helpful and efficient throughout our sale, providing regular updates, chasing the purchaser / solicitor when required and delivering a fantastic level of customer service....
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Comment on agent fees
I believe they are competitive in terms of the local market.
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Sep 25,2018
Sep 25,2018
1
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We used Smart Homes 2 years ago with Senka and I wrote a letter then saying how helpful efficient and friendly her and the team were. Nothing has changed Senka very good and very clear and assuring through whole process....
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N/A
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Sep 25,2018
Sep 25,2018
1
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Great professional service from Smart homes. Helen contacted us weekly without fail to keep us updated on progress. Smooth process from the start to completion with any hurdles quickly and efficiently resolved. This is the 2nd time I have purchased property using them and their ...
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Comment on agent fees
Not applicable as purchaser
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Sep 24,2018
Sep 24,2018
1
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I would like to thank all the staff at Smart Homes for their support but I do have two people who deserve highlighting. Irene Pullin looked after the negotiations with the buyers and provided exemplary support throughout. She was supportive, professional and kept on top ...
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Comment on agent fees
Worth it for the reduction in stress.
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Sep 21,2018
Sep 21,2018
1
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Having dealt with several different agents in the area, I can genuinely say that Smart Homes are leagues above anyone else! They keep you informed at all times, call back when they say they will and every single person I dealt with there was always ...
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Sep 21,2018
Sep 21,2018
1
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Helen was amazing following up and contacting us with events as they happened keeping us totally in the picture with regard to our sale, we fully recommend Smart Homes in the sale of your property. Helen also liaised with our estate agent we were buying ...
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Comment on agent fees
Fees were fine and expected
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Sep 17,2018
Sep 17,2018
1
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The service received was excellent ... always kept us updated with the latest situation. Extremely proactive , all enquires followed up quickly.
Always friendly, nothing was too much trouble.
It was a pleasure dealing with Helen and Gin...
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Comment on agent fees
Unknown, paid via Easymove scheme by new property developer
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Sep 13,2018
Sep 13,2018
1
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From day one the service was brilliant. Louise looked after us very well on our viewing and following our offer being accepted Helen took over. She was so 'on the ball' it was amazing. She seemed to always know wxactly what was happwning, often before ...
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Comment on agent fees
As I was buying a property, no fees were involved on my side.
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Sep 11,2018
Sep 11,2018
1
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I decided to use Smart Homes as sales agent for our apartment in Shirley on the back of a recommendation. Their initial inspection and valuation was professional and they provided some sound advice regarding the wider market and how to approach the matter of pricing. ...
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Comment on agent fees
Fair
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Sep 04,2018
Sep 04,2018
1
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I have recently sold my home, Russell and Irene made the experience as stress free and enjoyable as I could of ever wished for. From start to finish they really cared for us and went the extra mile at every occasion possible and I would 100% ...
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Comment on agent fees
Very reasonable for the service I received
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Sep 04,2018
Sep 04,2018
1
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Brilliant estate agents!
Start to finish, always kept me updated with the process of my sale and purchase.
Gin was trustworthy which is exactly what you need when selling and buying a property.
Louise helped with the mortgage application from start to finish which made ...
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Comment on agent fees
Reasonable
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Sep 04,2018
Sep 04,2018
1
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Smart Homes were helpful at all times, and , following the agreed sale, Helen Sizer went out of her way to keep me informed, to keep in contact with myself and both sets of solicitors. She is an asset to the company. She deserves a pay ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
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