97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
show more
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Featured Review
a
Mar 06,2023
Mar 06,2023
0
people found
this helpful
this helpful
Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Feb 27,2023
Feb 27,2023
0
people found
this helpful
this helpful
Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 20,2018
Dec 20,2018
0
people found
this helpful
this helpful
Senka is always willing to help with whatever you ask her. She is very professional, but always approachable and friendly. She has helped us find all our tenants so far....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 20,2018
Dec 20,2018
0
people found
this helpful
this helpful
Thank you to Jackie and the team for offering an exceptional service throughout the buying process. As you can imagine, as a first time buyer, buying a new house can be a daunting process but the team was always available to answer any questions I ...
read full review
read full review
Comment on agent fees
Value for money
Was this helpful?
Yes
Yes
Dec 19,2018
Dec 19,2018
0
people found
this helpful
this helpful
I have just sold my property with Smart Homes and then level of service I have received from Jackie has been amazing. Her communication is excellent, great knowledge to guide you through the process and easy to get hold of always.
I would recommend Smart ...
read full review
read full review
Comment on agent fees
agent fees are the normal, but you pay for the service.
Was this helpful?
Yes
Yes
Dec 14,2018
Dec 14,2018
0
people found
this helpful
this helpful
We recently sold our house through Smart Homes. We had market appraisals from a couple of other agents but we preferred Smart Homes because they weren't too pushy and Josh seemed really well prepared and knowledgeable about the market.
Jamie Smart came round to take ...
read full review
read full review
Comment on agent fees
The fee was on a par with other agents in the area.
Was this helpful?
Yes
Yes
Dec 14,2018
Dec 14,2018
0
people found
this helpful
this helpful
Absolutely fantastic service from start to finish, we would highly recommend Smart Homes without hesitation. Each member of staff that we spoke with at Smart was not only highly professional but also very friendly. Jackie in particular kept us up to date on a regular ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 10,2018
Dec 10,2018
0
people found
this helpful
this helpful
We find Senka very helpful and always willing to provide excellent customer service. She is very professional and no matter how trivial the issue may be she always ensures that it is looked into and resolved successfully.
We have found Senka polite and approachable and ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 10,2018
Dec 10,2018
0
people found
this helpful
this helpful
I have been dealing with Senka and the rest of the team at Smart Homes and they are a fantastic people, who do go out of their way to help. A great bunch of people who I would thoroughly recommend....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 07,2018
Dec 07,2018
0
people found
this helpful
this helpful
Senka has given a warm & professional service. She has been helpful approaching each process smoothly from putting the property on the To Let market through to finding a tenant.
We can be sceptical about estate agents but Smart Homes have given an excellent service. Highly ...
read full review
read full review
Comment on agent fees
There should be a slightly reduced fee for finding a second tenant with in a year if the initial tenant can only sign a 6 month contract.
Was this helpful?
Yes
Yes
Dec 06,2018
Dec 06,2018
0
people found
this helpful
this helpful
I have recently moved in to a lovely new apartment and the service I received from the smart homes team was second to none, from start to finish. The viewing, communication and signing up was a very efficient process and the team are all very ...
read full review
read full review
Comment on agent fees
Fees were as expected
Was this helpful?
Yes
Yes
Dec 05,2018
Dec 05,2018
0
people found
this helpful
this helpful
I employed the services of Smart Homes to Let one of my properties - a brand new appartment in Kings Heath Birmingham. Jamie attended on the Friday for valuation purposes, and I then arranged for Senka to come and take photographs on the Monday following (...
read full review
read full review
Comment on agent fees
The fees are more or less in line with other agents. Some fees are more expensive but for all the additional work such as professional inventories and all documentation all to be carried out by them it is definitely worth paying the extra for.
Was this helpful?
Yes
Yes
Dec 05,2018
Dec 05,2018
0
people found
this helpful
this helpful
It took a while to sell our property and had to reduce the price to obtain a sale. The initial sale of our property took a long time due to it falling through, however, there were plenty of viewings arranged and once the second offer ...
read full review
read full review
Comment on agent fees
The fees were reasonable.
Was this helpful?
Yes
Yes
Dec 05,2018
Dec 05,2018
0
people found
this helpful
this helpful
a professional and speedy process by excellent staff as I've experienced previously.
I would have no hesitation in recommending further.....
read full review
read full review
Comment on agent fees
below average agents fees
Was this helpful?
Yes
Yes
Dec 03,2018
Dec 03,2018
0
people found
this helpful
this helpful
Knowledge expertise and price were the reasons we came back again to Simon and Smart Homes and will again as the service was excellent...
read full review
read full review
Comment on agent fees
Very competitive especially in this world of internet agents that don’t provide the same traditional service
Was this helpful?
Yes
Yes
Dec 03,2018
Dec 03,2018
0
people found
this helpful
this helpful
Although Smart Homes didn't manage to sell our property, the service and level of customer service and communication has been fantastic. This in my opinion is vital in what quite often can be a stressful process....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 28,2018
Nov 28,2018
0
people found
this helpful
this helpful
Every time I have query, Smart home gave me appropriate answer on time. It is very helpful to understand property and make me decide with proper information....
read full review
read full review
Comment on agent fees
Fair value
Was this helpful?
Yes
Yes
Nov 27,2018
Nov 27,2018
0
people found
this helpful
this helpful
Helen helped us purchase our property and coped with some unexpected delays and many difficulties very patiently and reassuringly, whilst enabling us to find a way forward. Very grateful!! Would recommend Smart Homes and in particular Helen for seeing us through and relating so well ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 27,2018
Nov 27,2018
0
people found
this helpful
this helpful
The sale of our home was managed sensitively and in an open and honest way. We were kept fully updated with regular briefings about viewings and later the progress of the sale. When the original sale fell through at the 11th hour everyone pulled together ...
read full review
read full review
Comment on agent fees
OK - you get what you pay for
Was this helpful?
Yes
Yes
Nov 27,2018
Nov 27,2018
0
people found
this helpful
this helpful
I have just bought my house through Smart Homes Solihull, and the whole process has been very difficult for different circumstances, most of them, personal circumstances but Smart Homes represented by Helen Sizer has done a cracking job. She was able to solve and manage ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26,2018
Nov 26,2018
0
people found
this helpful
this helpful
Sold my home through Smart Homes and Helen in particular was fantastic. The sale fell through further down the chain and Helen was tenacious in our cause and always very positive.
As a vendor they acted in our best interests throughout and made a very ...
read full review
read full review
Comment on agent fees
Very reasonable
Was this helpful?
Yes
Yes
Nov 24,2018
Nov 24,2018
0
people found
this helpful
this helpful
Always kept in touch and updated us throughout our purchase. Local to where we live, so handy to pop down to sort things out. Good parking...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 23,2018
Nov 23,2018
1
people found
this helpful
this helpful
Senka was fabulous, so helpful and explained everything in detail. Such a lovely lady. Made the process extremely quick and easy....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 20,2018
Nov 20,2018
1
people found
this helpful
this helpful
I sold my property through Smart Homes and the property I purchase was 'through' Smart Homes but if I had been the vendors of that property I would have asked for a refund. The agent that showed me around Ms Lane had no information about ...
read full review
read full review
Comment on agent fees
Fees are £2000 + VAT less than some agents but value for money NO. If I ever move again I would try selling through an on line agent first.
Was this helpful?
Yes
Yes
Nov 19,2018
Nov 19,2018
0
people found
this helpful
this helpful
To pick one or two people out of the office to mention in excess to others I found very difficult.
Each department you were forwarded to worked very hard on our account .I found buying and selling very difficult to cope with but all the ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 14,2018
Nov 14,2018
0
people found
this helpful
this helpful
Excellent service from Smarthomes. Very professional and friendly at all times. Communication excellent. Thanks to Helen Sizer and Josh Field....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 14,2018
Nov 14,2018
0
people found
this helpful
this helpful
Excellent customer service from Helen and her team. Couldn't recommend them enough. Pleasure to deal with....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13,2018
Nov 13,2018
0
people found
this helpful
this helpful
We sold and purchased our home via smart homes and from valuation to completion the team were absolutely fantastic. They definitely made a very stressful experience much easier with their excellent communication, expert knowledge and friendly manor. Jackie in the after sales team was amazing! ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13,2018
Nov 13,2018
0
people found
this helpful
this helpful
Right from the initial viewing through to the offer stage josh was very helpful and attentive.
Once passed to the after sales team Jackie has been an absolute star. she has made this whole process less of a worrying time for me. She has kept ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 12,2018
Nov 12,2018
0
people found
this helpful
this helpful
Smart Homes manage my rental properties for me. Senka is a brilliant advocate for the company, always helpful, efficient and professional in looking after my houses and tenants. I can thoroughly recommend her and the team working for Jamie Smart the founder!...
read full review
read full review
Comment on agent fees
Very reasonable fees and great service.
Was this helpful?
Yes
Yes
Nov 08,2018
Nov 08,2018
0
people found
this helpful
this helpful
Senka has been providing me an excellent service in letting my house efficiently and with quick response to my queries on the prospective tenants. She is very helpful in recommending a contractor to do the renovation works for my house which was pretty old. Without ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 06,2018
Nov 06,2018
0
people found
this helpful
this helpful
This review also relates to Emma Daffurn and Josh Field and support from Gin and Jackie.
Thank you to the whole team. From Louise's handling of the initial appraisal and marketing suggestions for our home, Josh's support arranging viewings and providing feedback, Emma handling the ...
read full review
read full review
Comment on agent fees
Definitely value for money and brilliant service.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
Best Estate Agent in Midlands 
