97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
show more
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Featured Review
a
Mar 06,2023
Mar 06,2023
0
people found
this helpful
this helpful
Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Feb 27,2023
Feb 27,2023
0
people found
this helpful
this helpful
Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 29,2019
Jan 29,2019
0
people found
this helpful
this helpful
I decided to come on the market with Smart Homes following a disappointing time on the market with another local estate agent. Josh regularly kept me updated with the marketing, Emma was great negotiating the sale and Gin was a star in chasing the sale ...
read full review
read full review
Comment on agent fees
good fee for a great service
Was this helpful?
Yes
Yes
Jan 24,2019
Jan 24,2019
0
people found
this helpful
this helpful
My first interaction with Helen @Smarthomes when purchasing a buy to let property.
From the first viewing through to exchange Helen kept me updated with regular contact on a challenging purchase. The purchase was delayed due to bank requirements for surveys needed. Helen organised multiple ...
read full review
read full review
Comment on agent fees
N/a
Was this helpful?
Yes
Yes
Jan 22,2019
Jan 22,2019
0
people found
this helpful
this helpful
Great staff best estate agents we have used in Shirley. They always get back to you and keep you updated on what's happening. Jamie most helpful and Jackie always keeps us informed. I have used over the years many estate agents but have got to ...
read full review
read full review
Comment on agent fees
Good fees can negotiate with Jamie !!
Was this helpful?
Yes
Yes
Jan 22,2019
Jan 22,2019
0
people found
this helpful
this helpful
We bought our dream house through SmartHomes shirley. Due to the long chain, we have been waiting for quite a long time. Helen in SmartHomes has regularly contacted me for the update of the process, which ensures me a lot. Not many agents do that. ...
read full review
read full review
Comment on agent fees
Very reasonable.
Was this helpful?
Yes
Yes
Jan 21,2019
Jan 21,2019
0
people found
this helpful
this helpful
I have used Smart homes and Senka for over 5 years now. Each time one of my flats becomes vacant. They have always found great tenants and I have only lost a handful of rental days. This is down to how effective Smart Homes have been ...
read full review
read full review
Comment on agent fees
Good value for money and the quality of the tennants have been excellent.
Was this helpful?
Yes
Yes
Jan 21,2019
Jan 21,2019
0
people found
this helpful
this helpful
Smart homes have been absolutely brilliant. I am so glad we bought our property through them. It was such a stress free process with weekly updates from Helen. I can't recommend them enough. They helped us from start to finish even finding us the best ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 17,2019
Jan 17,2019
0
people found
this helpful
this helpful
I have been a Smarthomes customer for seven years. In recent years, Senka is always my first point of contact. She always keeps me update about the progress of the letting of my properties. Apart from her, every other staffs they I have come across ...
read full review
read full review
Comment on agent fees
Agent’s fee is reasonable, no complain.
Was this helpful?
Yes
Yes
Jan 17,2019
Jan 17,2019
0
people found
this helpful
this helpful
An agent I have used more than once and very happy to use again and recommend. A polite, honest service that is well executed....
read full review
read full review
Comment on agent fees
I have found the fees to be fare.
Was this helpful?
Yes
Yes
Jan 17,2019
Jan 17,2019
0
people found
this helpful
this helpful
Whilst living overseas, Senka and the Smart Homes team have exceptionally managed our properties for a considerable number of years, always providing a professional and excellent service - providing us with full peace of mind at all times. The service provided is faultless, there are ...
read full review
read full review
Comment on agent fees
The fees are extremely reasonable, and provide excellent value for money.
Was this helpful?
Yes
Yes
Jan 14,2019
Jan 14,2019
0
people found
this helpful
this helpful
Having recently engaged Smarts following a disappointing experience elsewhere, we are really impressed by how keen Smart homes were to fill our tenancy. Fingers crossed all done in 10 days. Good advice, marketed at the right price and great follow up. This combined with excellent communication ...
read full review
read full review
Comment on agent fees
Fair fes
Was this helpful?
Yes
Yes
Jan 13,2019
Jan 13,2019
0
people found
this helpful
this helpful
From start to finish everyone I spoke with was professional and delivered exactly what was promised. I was kept up to date throughout the whole process. I wouldn't hesitate to recommend Smart Homes to anyone selling their home....
read full review
read full review
Comment on agent fees
Money well spent. I chose not to interact with any interested parties, so having someone from Smart Homes to do this was ideal.
Was this helpful?
Yes
Yes
Jan 11,2019
Jan 11,2019
0
people found
this helpful
this helpful
Irene Pullin project managed the sale without fault and despite some external roadblocks during the process, hit my target date.
I believe the completion of sale without Irene's input and experience would have been delayed.
In addition to this, customer service is completely transparent with ...
read full review
read full review
Comment on agent fees
The agents fees were higher than previous agents used, although I was happy to pay slightly more for what I believe is a premium service. The property was on the market for months with lower fee agents, Smart Homes got the sale done within weeks.
Was this helpful?
Yes
Yes
Jan 11,2019
Jan 11,2019
0
people found
this helpful
this helpful
We are in the process of purchasing our new home through Smart Homes and the service has been great. We were able to view at our convenience and were kept updated throughout by Emma....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 11,2019
Jan 11,2019
0
people found
this helpful
this helpful
Smart homes went the extra mile to make sure everything was in place after a very stressful time with several solicitors, they called me with updates several times a week with a friendly and professional manner. I look forward to using them again in the ...
read full review
read full review
Was this helpful?
Yes
Yes
“Jackie was excellent throughout and we would recommend both her and Smart Homes highly...”
Jan 11,2019
Jan 11,2019
0
people found
this helpful
this helpful
Jackie was there for us throughout and always went the extra mile .i would recommend both her and Smart Homes and we are very grateful for her dedication and hard work to try and make our move as smooth as possible.The team are friendly ,...
read full review
read full review
Comment on agent fees
A fair price for a good company.
Was this helpful?
Yes
Yes
Jan 11,2019
Jan 11,2019
0
people found
this helpful
this helpful
Looked at some of the online services and yes they are a lot cheaper, spoke to Russell and was impressed with his experience and he spoke our language so we decided to pay the extra and go with Smarthomes.
Couple of problems during the sale ...
read full review
read full review
Comment on agent fees
More expensive than online services but the service we received was worth the extra
Was this helpful?
Yes
Yes
Jan 08,2019
Jan 08,2019
0
people found
this helpful
this helpful
Sold my Flat through Smart Homes about 15 years ago. Fast forward to 2018 and Smart Homes have now sold my 3 bed semi in Shirley. Arranged block viewings around my holiday and sold the property whilst I was still away. Supported me throughout the process and kept ...
read full review
read full review
Was this helpful?
Yes
Yes
“Brilliant service from both members of staff. Made selling our house so easy and they really explained everything....”
Jan 08,2019
Jan 08,2019
0
people found
this helpful
this helpful
Great service from Helen and josh. Would recommend to anyone looking to sell their house.
Always helpful and went above and beyond.
Made selling the property easier and always got back to me if I left a message....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 07,2019
Jan 07,2019
0
people found
this helpful
this helpful
I first contacted Smart Homes last April and was impressed with the company. Fast forward to Jan 2019 and my journey is complete. Josh led me through the selling process and kept my spirits up when it took longer than I had initially hoped. He always ...
read full review
read full review
Comment on agent fees
Good fees.
Was this helpful?
Yes
Yes
Jan 07,2019
Jan 07,2019
0
people found
this helpful
this helpful
Jo is always very helpful and has fantastic customer service. When a small job is required, Jo is very on top of what needs to be done.
All tranasactions and interactions have run smooth with Jo,...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 04,2019
Jan 04,2019
0
people found
this helpful
this helpful
Jo has always been very proactive with my requests with a very courteous and can do attitude. She is a very positive individual and a credit to smart homes!...
read full review
read full review
Comment on agent fees
This agents fees are very reasonable for the services provided.
Was this helpful?
Yes
Yes
Dec 28,2018
Dec 28,2018
0
people found
this helpful
this helpful
I am very grateful to Senka. There were quite many complications during my rental application process. She was always very supportive and very much willing to help. And finally everything got sorted.
I cannot imagine any better support than the one I received.
Thank you ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 27,2018
Dec 27,2018
0
people found
this helpful
this helpful
I've rented two properties through Smart Homes for over 10 years now and would thoroughly recommend them. Their knowledge of the industry and the residential area where they operate are second to none in my opinion.
They provide an excellent service at a competitive price, with ...
read full review
read full review
Comment on agent fees
Would say they are value for money.
Was this helpful?
Yes
Yes
Dec 26,2018
Dec 26,2018
0
people found
this helpful
this helpful
All the team were helpful and friendly throughout the sale of my house including Josh, David and Russell.
But Helen managed me through the stressful part where you hope nothing goes wrong once you finally accept that offer! Helen was patient with all the silly ...
read full review
read full review
Comment on agent fees
In line with other local agents
Was this helpful?
Yes
Yes
Dec 25,2018
Dec 25,2018
0
people found
this helpful
this helpful
We sold and purchased through Smart Homes and they were fantastic to deal with. Communication throughout the process was superb; we received regular updates and whenever we contacted them, they were quick to respond. We encountered several problems along the way (including the buyer at ...
read full review
read full review
Comment on agent fees
Fair and deserved
Was this helpful?
Yes
Yes
Dec 24,2018
Dec 24,2018
0
people found
this helpful
this helpful
We used Smart Homes to sell our house in the Autumn of 2018 and they they did a super job for us. Firstly they found a very pleasant family to buy our property at our asking price in less than 2 weeks. Secondly, over the following weeks, ...
read full review
read full review
Comment on agent fees
Very reasonable, competitive, and good value for money.
Was this helpful?
Yes
Yes
Dec 21,2018
Dec 21,2018
0
people found
this helpful
this helpful
Mr. Alan Johnson was showing me the flat that I finally started to rent. He was very warm and willing to help.
During the reservation process he was respoding quickly to my questions and provided very good support. I needed extra help in the form ...
read full review
read full review
Comment on agent fees
I do not have previous experience, but I think it was reasonable.
Was this helpful?
Yes
Yes
Dec 21,2018
Dec 21,2018
0
people found
this helpful
this helpful
Smart Homes have been fantastic after meeting Russell at our home, he was honest and accurate with his valuation which enabled a quick sale. Following the sale of our home Helen has been absolutely fantastic her communication with me throughout the process has been brilliant ...
read full review
read full review
Comment on agent fees
Excellent value for money
Was this helpful?
Yes
Yes
Dec 21,2018
Dec 21,2018
0
people found
this helpful
this helpful
they really do phone at least once a week. they really are patient, friendly, kind and knowledgeable. they really do care. they really always do exactly what they promise....
read full review
read full review
Comment on agent fees
the money i saved in comparison to other leading local agents allowed me to buy an unnecessarily large tv for my new home
Was this helpful?
Yes
Yes
Dec 21,2018
Dec 21,2018
0
people found
this helpful
this helpful
Smart homes estate agents were very productive in the sale of my property, which took about 3 months from start to end. Helen was always on the case , ironing out all issues that arose, and kept me up to date by emails all the way.
Highly ...
read full review
read full review
Comment on agent fees
Competative
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
Best Estate Agent in Midlands 
