97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Mar 09,2019
Mar 09,2019
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It was a delight to deal with Irene, she was extremely helpful and friendly, nothing was too much trouble, if she was on another call or in a meeting she always called me back at her earliest convenience....
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“Most professional agents we dealt with - as First Time buyers they were a breath of fresh air...”
Mar 08,2019
Mar 08,2019
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As first time buyers we searched for a property for well over a year. During which time we faced inexperienced, impolite, rude, dishonest, pushy, aggressive, and outright slimy estate agents along the way. It really was soul destroying. Rather than name drop the bad ones ...
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Comment on agent fees
Not relevant as we bought a house through them.
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Mar 08,2019
Mar 08,2019
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Friendly and approachable staff. Great customer service. Updates received on a regular basis from the start right through to completion....
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Comment on agent fees
The cost was approx the amount expected.
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Mar 06,2019
Mar 06,2019
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The Smart Homes team (Louise, Emma and Nicola) in Shirley (Solihull) have been brilliant in securing the sale of my property having recently moved to them following a poor experience with another local agent. Time was of the essence as I had seen a property ...
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Comment on agent fees
Good
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Mar 06,2019
Mar 06,2019
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Excellent service. My property was very well advertised and sold very promptly and for a very good price. Later delays caused by the upward chain were handled with great sympathy and Jackie never stopped pressing on my behalf. She kept in constant touch with me ...
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Comment on agent fees
Reasonable.
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Mar 01,2019
Mar 01,2019
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Helen and Gin were polite, professional and always willing to help with any queries. They made the whole buying/selling process as seamless as possible. They kept us informed at all times and nothing was too much....
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Comment on agent fees
Competitive
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Feb 27,2019
Feb 27,2019
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The team at Smarts really care about who they are representing. They are no nonsense, efficient, friendly and don't stop until a resolution is reached for any challenges met and a successful outcome achieved....
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Comment on agent fees
Fair
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Feb 26,2019
Feb 26,2019
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Helen was brilliant, nothing was too much trouble and I felt she was fighting my corner and going above and beyond to ensure my move went ahead and went well. It feels like smart homes really care but hey are also very professional and competitive. ...
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Comment on agent fees
Good
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Feb 26,2019
Feb 26,2019
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The whole team at Smart Homes in Shirley have given us a first class service. The sale of our mother's house has been difficult for us but Josh and Emma have made the process easier. The communication has been excellent whether it be by email ...
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Comment on agent fees
Competitive
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Feb 25,2019
Feb 25,2019
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First class service from every department within the team. Friendly, very knowledgeable and have assisted us along every step of the process with no questions left unturned....
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Good
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Feb 14,2019
Feb 14,2019
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I came from Japan and I totally did familiar with the area and I did not have any idea how to find a flat. They kindly support to find furnished flat and I enjoyed UK life for 3 years. Thank you for everything....
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Feb 13,2019
Feb 13,2019
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Always very positive and professional, we are very pleased with Senka's support and would recommend her and her support team on any lettings matters around the Dickens Heath area...
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Comment on agent fees
Fair
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Feb 13,2019
Feb 13,2019
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Having used several agents over the years to let property's for me no one is in the same league as smart homes let in one day great job by all at smart homes Garry wood...
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Comment on agent fees
Fair
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Feb 12,2019
Feb 12,2019
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I received excellent customer service from team members at smarthomes. Josh who did the valuation presented himself as polite, knowledgable and he did a brilliant market appraisal and instilled confidence in me and my sale, getting me the price we agreed on. Then Helen took ...
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Comment on agent fees
Very good
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Feb 12,2019
Feb 12,2019
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Having just completed a sale/purchase with smart homes I cannot rate them highly enough, a problematic sale from the start Helen at smart homes was excellent and used her negotiating skills to minimise the stress to ourselves. Smart homes are an extremely professional business ...
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Comment on agent fees
competitive fee levels
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Feb 12,2019
Feb 12,2019
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Jackie was always available and very sensitive to the chains needs considering it was a difficult process, she kept everybody in the chain in the loop on the process and this was extremely reassuring. When Jackie was away Helen also made sure that we were ...
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Feb 11,2019
Feb 11,2019
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We had a very good experience selling through Smart Homes. Louise was very professional and helpful. We had a confirmed sale within 3 weeks. Gin Kaur was then very thorough in keeping us informed on the sale progression. She kept us well informed and sorted out ...
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Comment on agent fees
fair and reasonable
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Feb 11,2019
Feb 11,2019
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Best letting Agency by far. We found the property for rent through the Smart Homes. Senka has been really helpful through the application process, always there to answer all your queries.
Ever since we moved in the service from Smart Homes has been amazing. Laura ...
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Comment on agent fees
Fees are good and acceptable.
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Feb 11,2019
Feb 11,2019
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We appointed Smart Homes to sell our property after getting nowhere with a previous Estate Agent. It didn't take long before we had a decent offer which we accepted. Where Smart Homes excelled for us was in sales progression where Gin worked tirelessly through to ...
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Comment on agent fees
Competitive fees.
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Feb 11,2019
Feb 11,2019
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Very happy to have bought through Smart Homes. Staff were friendly and listened to pints thoroughly. I would definitely use them again to sell or buy....
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Feb 11,2019
Feb 11,2019
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Irene guided us successfully through a very difficult sale and at all times kept us fully informed and solicitors, 'motivated'....
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Comment on agent fees
Very reasonable.
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Feb 08,2019
Feb 08,2019
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The process has been smooth. Was really good that i didn't have to do any of the viewings as the agent took care of it all which was better for me as it's not a property I lived in and the agent was free to ...
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Comment on agent fees
Reasonable fees standard across most agents
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Feb 06,2019
Feb 06,2019
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Property Management requires a response to issues or queries raised. There is a near zero response rate to emails sent, leaving you in the dark about what is happening or even if something is being done....
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Feb 03,2019
Feb 03,2019
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I bought through Russell at Smart Homes and was impressed with his attitude,and patience all the time we were viewing.
I had looked at 55 properties with other Agents and NONE compared with Smart Homes.
Thanking you for making my experience of buying a new ...
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Comment on agent fees
Didn’t have to pay any as I was the Buyer.
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Feb 03,2019
Feb 03,2019
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We recently sold our house in Solihull planning a big move up to the Wirral after 25yrs in the same house, I didn't know what to expect, Smart Homes, were fantastic, from the valuation by Jamie it was sold within 3 weeks, and then Helen took ...
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Comment on agent fees
I was happy with the fees, and felt it was money well spent for the service, accessibility, and peace of mind, it is the biggest purchase you do in life, so why would you skimp on it.
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Feb 02,2019
Feb 02,2019
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Laura is switched on, personable, informative, engaging and in my honest opinion totally wasted in the backgound. She has altered my details several times, and is always patient, pleasant and willing to help. When I first went into the office she sat and chatted and ...
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Comment on agent fees
Excellent
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Feb 02,2019
Feb 02,2019
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Excellent service throughout from initial meeting with Jamie through to Helen getting the sale over the line. Wasn't the easiest property to sell with one purchaser pulling out, but patience, persistence and good advice got the sale done. Thank you...
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Comment on agent fees
Good for work incurred
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Jan 31,2019
Jan 31,2019
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I was really pleased with the service provided by Smart Homes (Shirley). It was professional, efficient and accommodating. I had a lot of dealings with Gin Kaur, who was excellent. She kept both sides informed throughout the process and ensured the parties were co-operating effectively ...
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Good
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Jan 31,2019
Jan 31,2019
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The BEST estate agents I have ever used! Great staff who were helpful and friendly throughout. Gin Kaur was specifically dealing with my house purchase. As a first time buyer, buying a new house can be a daunting process but Gin Kaur made it feel ...
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Good
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Jan 29,2019
Jan 29,2019
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From the start I felt that Louise was looking out for my best interests. She was friendly, thorough and continued to follow through on promised actions from start to finish. I decided to pay the lifetime fee to secure her services for any future sales/...
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Comment on agent fees
Fair fees, for a fair service.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
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