97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Apr 26,2019
Apr 26,2019
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Smart Homes provide a consistent, professional and customer focussed service. They look after the small detail so you don't have to. Always polite and nothing is too much. I've been with them as a landlord and as a vendor....
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Fees are reasonable and competitive
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Apr 26,2019
Apr 26,2019
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Smart homes were excellent throughout our house move. Louise made herself available quickly for a valuation and gave a fair valuation, backed up by solid knowledge of the area. She was not concerned with hooking us in with a much higher valuation and gave a ...
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Comment on agent fees
The agent fees were slightly more expensive than other agents as they kept to their 1%, however their service was significantly better than our first agent so we were happy with their fees.
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Apr 23,2019
Apr 23,2019
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Compared with the last time we moved, this was a breeze - largely due to the hard work and professionalism of the team at Smarthomes. We were even able to go off to New Zealand for several weeks confident that we had left our sale ...
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Apr 23,2019
Apr 23,2019
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Smart Homes are simply superb at what they do.
Professional estate agents who offer continuous support from initial valuation to exchange and completion....
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Apr 23,2019
Apr 23,2019
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I would highly recommend Smart Homes to anyone selling a property. From the moment I met Louise she was extremely friendly and knew exactly what she was doing. She would contact me every week and provide and inform me on the sale progress. Once we'd ...
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Comment on agent fees
You get what you pay for.
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Apr 22,2019
Apr 22,2019
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Such a positive experience I cannot recommend Smart Homes enough!
Throughout the process I was kept fully informed of progress by professional friendly qualified staff. Helen is a star so polite positive and cheerful. Thanks as well to Russell and the team who effected such ...
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Comment on agent fees
Really competitive fees
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Apr 17,2019
Apr 17,2019
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I have been letting with smart homes for several years now and Can honestly say the whole team are brilliant and they are all very helpful & approachable. Jo manages my apartment and I recently raised an issue regarding my boiler . Jo was very understanding of ...
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Comment on agent fees
Good
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Apr 17,2019
Apr 17,2019
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I sold my home prior to our purchase through Smart Homes and used a different estate agent - basically just the first one that came to value. I thought they were all the same. How wrong I was! From our initial viewings to the completion ...
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Comment on agent fees
Standard fees for a top class service!
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Apr 09,2019
Apr 09,2019
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From start to finish Smart Homes have helped make the experience of buying our first house effortless! The team are always professional, very efficient and extremely helpful! We would highly recommend them to anyone looking to buy a property in the Solihull area!...
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Apr 08,2019
Apr 08,2019
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Purchased a house through the SH team, liaising with Irene then with Helen. Great communication (more so than my lawyer.....) Helpful with questions and supportive through process. Thanks for your help!...
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Apr 08,2019
Apr 08,2019
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Senka was friendly and extremely helpful and knwoledgeable throughout the process of renting the property. I was looking to move quite quickly and from the initial viewing to moving in took just over a week....
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Apr 08,2019
Apr 08,2019
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Can't praise Smart Homes highly enough especially Helen who kept us updated every step of the way and was always on hand to answer any questions that I had, would highly recommend to anyone...
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Apr 08,2019
Apr 08,2019
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I can only praise smarthomes for the service they gave me during
The sale of my property.every one in the office kept me well informed of aspects of all negotiations praise to the team and I would recommend this company...
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Comment on agent fees
Competitive
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Apr 03,2019
Apr 03,2019
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They are so confident, helpful and professional. They both know the letting and management business generally and in Dickens Heath in particular!...
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Comment on agent fees
Good - fees are acceptable.
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Apr 03,2019
Apr 03,2019
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Buying your first home is supposedly the most stressful period of your life?
I definatly didn't feel that way with Helen managing my purchase. Constant reassurance with smiles and a can do attitude made this whole process stress free and made me feel incontrol from ...
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Apr 03,2019
Apr 03,2019
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Smart homes were great helping me buying my first property, especially Helen. She was always approachable, professional, happy to help and accommodating. Very pleased with the service. Thank you....
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Apr 02,2019
Apr 02,2019
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Excellent helpful service from all concerned at Smart Homes. They always kept me up to date with matters and gave sensible advice. Could not ask for anything more. Glad the house is sold, but I'll almost miss our little chats!!...
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Comment on agent fees
Simple to understand.
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Apr 01,2019
Apr 01,2019
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Excellent customer service provided by the whole team, but particularly Helen who was amazing.
I Would highly recommend smart homes....
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Mar 29,2019
Mar 29,2019
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I was quite nervous about letting my home but both Senka and Laura were excellent, very professional and nothing was too much trouble. I felt very confident with the advice given to me and always felt that they had my best interests at heart. I ...
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Comment on agent fees
I didn't shop around as I had made up my mind to use Smarthomes so just accepted the fees.
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Mar 23,2019
Mar 23,2019
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We cant thank Helen enough for everything she has done to assist my nan with her move, shes answered all questions we had and helped in every possible way....
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Mar 22,2019
Mar 22,2019
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Smart Homes have looked after my rental units in Tidbury Green for the last 7 years. I have had no issue with rents, inspections, change of tennany, I have been completely satisfied with how Jamie and his team have looked after them. I would recommend 100%. Keep ...
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Mar 20,2019
Mar 20,2019
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We have sold another property through Smart Homes, this is our second time we have used their exceptional service. Friendly and Professional, they could not have done any more to help us with the smooth sale. Received regular update throughout, highly recommend....
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Comment on agent fees
Agent fee are similar to others in the area
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Mar 20,2019
Mar 20,2019
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This is the third time I have used this agency - once for purchase, once for selling and once for letting out my property. All 3 experiences have been outstanding, in my opinion.
The key is the level of customer service - correspondence is always acknowledged ...
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Comment on agent fees
Sales fees are about the norm. Letting fees seem a little expensive but you get what you pay for and for the level of service, it would be a false economy to go elsewhere.
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Mar 20,2019
Mar 20,2019
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Fantastic service and communication throughout the whole process. Thank you to Simon, Josh and in particular Helen for all your efforts. I would highly recommend!...
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Mar 19,2019
Mar 19,2019
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Helen was fantastic throughout the whole process in dealing with all parties involved. I have no doubt that without her involvement the transaction may well have fallen through. Without doubt I would use Smart Homes in the future and have already referred them to a ...
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Mar 19,2019
Mar 19,2019
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We have received outstanding service from Simon Burchell and all the team at Smart Homes involved with our house sale We have been kept fully informed throughout the process and have received weekly updates, email confirmations of viewings and feedback from these viewings. Simon himself ...
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Comment on agent fees
Most competitive.
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Mar 14,2019
Mar 14,2019
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Sold our flat through Smart Homes, exceptional service from start to finish. Staff all very friendly and extremely helpful
Moving house is very stressful and it was very pleasant to deal with an independent agent who offers a personal service...
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Comment on agent fees
Great value for money
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Mar 14,2019
Mar 14,2019
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Sales progression team worked hard to ensure our chain worked together. Mortgage/insurance advice was spot on too from Louise....
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Comment on agent fees
Moving is expensive but thought the fees were acceptable.
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Mar 12,2019
Mar 12,2019
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Senka was our original point of contact. She fully understood our needs and was helpful in finding the correct tenant. She answers queries immediately and took away the stress....
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Comment on agent fees
We usually pay less and hope this can be negotiated when we become regular customers.
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Mar 10,2019
Mar 10,2019
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Complete service from start to finish, well negotiated in closing the deal smoothly and to maximize the benefit to myself at the client....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
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