97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Jun 28,2019
Jun 28,2019
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Smart Homes provided excellent service at all stages of the sale of my property. I had regular updates on potential purchasers and great support when a buyer was found. The purchaser and his solicitor proved slow and difficult but Helen at Smart Homes kept in ...
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Jun 28,2019
Jun 28,2019
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My idea of estate agents completely changed when I employed smart homes based in Shirley Birmingham, the whole team were wonderful from the very beginning, completely professional, they kept me up to date throughout the entire process and made the sale of my house as ...
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Jun 22,2019
Jun 22,2019
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Very reliable and non intrusive customer service ,while at the same time providing realistic expectations and valuations.
Very prompt in giving updates regularly and we felt well looked after.
Well done Smart Homes and thank you for all your help!!
I would not hesitate to ...
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Jun 20,2019
Jun 20,2019
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I can't thank smart homes for the work they did on the sale of my house. Over the course of 6 months I literally had the sale from hell along with 2 forward purchases falling through but these guys kept on working as hard as ever until ...
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Comment on agent fees
Exactly the same as other agents in the area.
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Jun 16,2019
Jun 16,2019
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Helen was very helpful and kept in constant contact throughout the transaction. Would definitely recommend smart homes and helen inparticular....
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Jun 03,2019
Jun 03,2019
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I found Senka to be consistently helpful and confidence inspiring from the moment I met her. She always responded instantly to my enquiries and I felt that she would find me a tenant suited to my property, as I didn't simply want my property filled, ...
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Comment on agent fees
I have opted initially for the fully managed service. The fees are reasonable compared to other agents, otherwise I doubt I'd have gone for this option.
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Jun 02,2019
Jun 02,2019
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smart homes have been professional and helpful throughout this process..the staff have been fully involved with both sets of solicitors and kept us up to date with everything to do with the sale..
from the photos to putting property on market to sale ..
we ...
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Comment on agent fees
EXCELLENT FEES YOU MAY SEARCH AND FIND A LITTLE CHEAPER??? BUT WOULD YOU GET BETTER SERVICE I THINK NOT
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May 30,2019
May 30,2019
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We have always used Smart Homes and will continue to use them in the future, would highly recommend them. We dealt with Helen once our property was sold, who was very helpful and efficient. Always available to answer any queries, chasing solicitors and our buyers ...
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May 30,2019
May 30,2019
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Helen made the whole experience of being a 1st time buyer positive
Helen went above and beyond many times to facilitate a smooth experience and also helped me where my solicitors should have been keeping me appraised and satisfying my concerns
Great work and thank ...
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May 29,2019
May 29,2019
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Helen was brilliant throughout a long and frustrating process. She kept us up to date regularly and was on the ball with chasing all relevant parties...
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Comment on agent fees
Fees were reasonable for the amount of work involved
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May 23,2019
May 23,2019
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Smart Homes and Senka have offered a great service. Had no tenant issues to date and they have been extremely helpful....
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Comment on agent fees
The fees are competitive although waiting to find out about the new tenant fee ban charges
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May 23,2019
May 23,2019
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Senka has been great, she is willing to help with any queries. She is professional and friendly and is always quick to reply to emails....
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Comment on agent fees
Very good
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May 16,2019
May 16,2019
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Excellent service from Helen. This was not a straightforward sale and Helen worked hard to bring the sale about and, just as important, continued to reassure us during the process that matters were headed in the right direction. She always returned calls, even if this ...
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Comment on agent fees
Good, and this is largely because we were able to agree a fixed fee below the normal percentage rate (based on our previous relationship with the Lettings team)
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May 15,2019
May 15,2019
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Smart homes is our agent for the place that we are letting now as well as the previous one.
I had excellent communication both from the letting department (Senka D) as well as the property management (Kelly W).
Very helpful and understanding.
Only good things ...
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Comment on agent fees
From I hear from friends that are letting in the same area, SmartHome's fees are around the middle.
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May 14,2019
May 14,2019
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We chose Smart Homes after a very unsatisfactory experience with the previous agent. Right from the moment we met Senka, we know we had found a winner! She's friendly, helpful, efficient, she knows her stuff and gave us great advice on how to improve our ...
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Comment on agent fees
Very fair
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May 13,2019
May 13,2019
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Senka is always helpful ,informative ,friendly and brilliant at her job couldn't ask for more twice she has rented our houses out before it has even been advertised thank you senka we are over the moon...
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Comment on agent fees
Good
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May 13,2019
May 13,2019
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I would highly recommend Smart Homes. I've dealt with many estate agents in the past and pleased to have found one that is passionate in what they do. Great Team!...
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Comment on agent fees
Perfect!
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May 10,2019
May 10,2019
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Jamie attended property the day after my initial contact and provided great advice focussed on my circumstances and property. Tennant found within 3 days! Senka and Laura have both been so helpful and attentive. The whole process from initial marketing to completion was swift and easy. ...
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Comment on agent fees
Extremely reasonable for the service I have received.
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May 09,2019
May 09,2019
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Excellent service from smart,Jackie and Simon were fantastic very professional and friendly kept us updated every week to make our sale go through smoothly we would highly recommend everyone to sell or buy through this agency. A big thank you to smart homes the ...
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Good
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May 08,2019
May 08,2019
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Laurentia has been really helpful. One of best experience as a first time buyer. Laurentia always provide me updates every week and chased any updates with solicitors as well which was very satisfying and helpful as a first time buyer . Much better experience compared to ...
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May 07,2019
May 07,2019
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I would be very happy to recommend Smart-Homes in Dickens Heath. Received excellent service from the moment we put our property on the market. Prompt emails and phone calls to keep us updated with all developments....
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May 03,2019
May 03,2019
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really been a pleasure and during a difficult time for her she still pulled out all the stops for us...
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May 01,2019
May 01,2019
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I am impressed with Senka's professionalism and efficiency in finding a tenant in a short time and arrange the move-in rapidly with all the procedures completed effectively....
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Comment on agent fees
Fees are not very competitive however.
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Apr 30,2019
Apr 30,2019
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Im a first time buyer and Helen has been extremely helpful throughout the process. Such a great pleasure.
Thank you...
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Good
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Apr 30,2019
Apr 30,2019
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Just a lovely agent that helped to make our purchase such an easy thing. The regular updates and contact was useful and their telephone manner was lovely....
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Comment on agent fees
Definitely recommend them for sales.
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Apr 28,2019
Apr 28,2019
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Smart homes were easy to deal with and very helpful throughout the whole process. I appreciated the support they gave as I was totally new to the whole process. I would definitely recommend them!...
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Apr 27,2019
Apr 27,2019
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Excellent understanding of the rental market in and around the local area to help promote our property and secure long term tenants....
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Comment on agent fees
Reasonable fee structure
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Apr 27,2019
Apr 27,2019
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Very good service. Helen was so helpful and always chasing whatever needed to be done- excellent work. would highly recommend...
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good
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Apr 26,2019
Apr 26,2019
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Smart homes have been fantastic throughout my purchase and sale and have always been there to talk to with great advice and every person involved has been friendly. Special mention to Helen who constantly went above and beyond for us!
Professional from start to finish ...
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Good
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Apr 26,2019
Apr 26,2019
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Russell is a star. He chased, followed up and made suggestions towards the sale of my property. I am very impressed and will recommend Russell and Smart Homes to all I know.
In all the house sale/buy situations, I have never had such excellent ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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