97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Aug 31,2019
Aug 31,2019
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During the process of buying my first property, Helen has been great at keeping me updated on a weekly basis and providing me with regular updates on my queries....
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Aug 31,2019
Aug 31,2019
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Helen and irene have been amazing helping us finally get our dream home in the area we love we cant thank them enough xx great team communication and support was terrific would recommend this estate agent for sure thank you so much cant wait to ...
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Aug 30,2019
Aug 30,2019
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Always kept us up to date. Followed through on the sale. Ms Helen Cole most communicative and efficient. No issues with this agency....
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Aug 30,2019
Aug 30,2019
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Jo and Laura are so friendly and very professional, always so helpfull and a pleasure to talk to. Anytime i have made a request, its dealt with so quickly. Wouldnt rent from any other letting agency, 5 stars for Smart Homes and 6 stars for the team ...
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Aug 28,2019
Aug 28,2019
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Excellent service yet again from Senka in helping to rent out a 2nd property for us. From fantastic marketing, building interest in the property, great advice, and keeping us updated throughout, all within a tight timescale.
This is also the 2nd time Senka has achieved ...
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Aug 28,2019
Aug 28,2019
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I've let out a couple of properties via Smart Homes now and I've always found the team to be professional, market experts, honest in their feedback and really helpful.
Alan G....
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Aug 28,2019
Aug 28,2019
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Senka and team as ever brilliant at finding us the right tenant and being so prompt, efficient and effective in all communications...thank you!...
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Aug 26,2019
Aug 26,2019
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Senka and all the staff have been very professional and reassuring making our experience as landlords much easier. Will always recommend Smart Homes....
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Aug 26,2019
Aug 26,2019
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As a first time landlord we approached Senka on recommendation from another first time landlord. We would have no trouble recommending her to future landlords. Senka, along with all other members of the lettings team I have dealt with along the way have been extremely ...
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Aug 23,2019
Aug 23,2019
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The letting of the property was an easy experience, Senka dealt with it in the utmost professional manner and after being let down by tenants, she came in and within a week I had 2 applications.
Well done Senka and smart homes?...
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Aug 20,2019
Aug 20,2019
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We found Smart Homes to be an excellent estate agents. For us, they stand out a mile above other estate agents for their caring, responsive, and friendly attitude. I dealt with Senka, Laura and Alan and found them all to be most helpful. Nothing was ...
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Aug 18,2019
Aug 18,2019
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Always there to help with any queries.The staff are very helpful friendly and most of all very professional.A pleasure to be doing business with them.Jo was very helpful and was able to help us with our queries.A pleasure to know and ...
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Aug 18,2019
Aug 18,2019
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During the process of buying our first home, Helen has been great at keeping us updated on a weekly basis and providing clear/understandable explanations....
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Aug 14,2019
Aug 14,2019
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Huge thanks to Helen for getting us our first home. We literally wouldn't have got this house without your hard work and perseverance. Helen is top of her game on the house front. Thank you....
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Aug 13,2019
Aug 13,2019
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I used a well known new style estate agent for my sale and regretted it. All of my contact with Smart Homes as a purchaser was outstanding, From making my initial offer, to collecting my keys they provided exemplary service. The staff are friendly, helpful ...
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Aug 08,2019
Aug 08,2019
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My experience with Smart Homes has been great! Their consistent communication with us via email, text and phone helped us find the property we wanted.
Once our offer was accepted we had friendly and professional updates with Laurentia Tiagara who was assigned our home purchase. ...
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Aug 05,2019
Aug 05,2019
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Highly recommended. Helped us to find exactly the right property and then kept in constant touch throughout the process. Helen and the team were great....
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Jul 30,2019
Jul 30,2019
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My experience with Smart Homes was nothing short of excellent. They kept me updated, ensured the procedure was followed by all parties and were instrumental in driving through the sale of my property. Especially Emma Daffurn branch manager, and Helen Cole of progression team without ...
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Jul 30,2019
Jul 30,2019
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Helen and irene have been fantastic from start to finish ,helping my family secure our purchase and dream home we cant thank them enough very professional and fast replying to email phone calls definitely recommend this agent...
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Jul 25,2019
Jul 25,2019
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It was a pleasure dealing with the Smart Homes team. Their communication throughout the whole process was superb with an update every week on the status which was really useful. For a slick buying experience, I'd recommend looking no further. Thanks!...
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Jul 24,2019
Jul 24,2019
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Dealt with Emma initially and had regular contact with Helen. Both were fantastic and the process was very quick and easy!...
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Jul 22,2019
Jul 22,2019
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Smart Homes and in particular Helen offer an amazing service. I found everyone I spoke to at smart homes to be friendly and helpful.
Helen kept me in the loop at every opportunity which is exactly what we needed as we were first time buyers. ...
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Jul 18,2019
Jul 18,2019
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The team at smart homes were a great help in assisting us through buying our first home. Friendly staff who take the time to chat things through with you. Could not have asked for anything else....
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Jul 15,2019
Jul 15,2019
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We were selling our property and delighted with the service from Smart Homes and would definitely recommend. Louise was excellent and looked after us all the way through and was always available when we needed her....
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Jul 12,2019
Jul 12,2019
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Have just agreed the sale of a property in Shirley, Solihull using Smart Homes and can thoroughly recommend them as an Estate Agent. They clearly know their market extremely well and their staff are very efficient and courteous....
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Jul 10,2019
Jul 10,2019
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Brilliant service - friendly, professional and with great communications throughout. They were so easy to deal with and there were no surprises. Updates were regular and responses very quick....
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Jul 04,2019
Jul 04,2019
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A very professional service from valuation to completion... even when the dreaded “Chain” started to slow the whole sale down....
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Jul 03,2019
Jul 03,2019
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Starting off as a new landlord can be daunting but this feeling was diminished immediately after meeting Senka and the Smart Homes team. I was offered an exceptional price for Smart Homes' fully managed property service. I have been assigned a Property Manager, Jo who ...
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Jul 01,2019
Jul 01,2019
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Absolutely fantastic service from start to finish - I would highly recommend them especially if you are selling the Shirley / Solihull area!...
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Jun 28,2019
Jun 28,2019
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I purchased a property via smarthomes with Helen being my primary contact. My solicitors were slow to action but Helen took it upon herself to drive the whole process. She got the whole process running a lot faster without being pushy. I am very appreciative ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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