97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Nov 08,2019
Nov 08,2019
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Excellent Service from Helen throughout the whole process.
I was constantly updated on any progress with full detail of the next steps that were taking place.
I felt like Helen made the process a lot less stressful and would definitely recommend her dealing with any ...
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Oct 31,2019
Oct 31,2019
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I would like to please, if I may please, give WELL DESERVED PRAISE, MUCH
DESERVED PRAISE to Helen, Zenka and Tracey, for their Magnificent, Outstanding
work through out the year of 2019. I will never forget ZENKA offering to help me out when I was short ...
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Oct 30,2019
Oct 30,2019
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Louise Lane at Smart Homes Shirley has been so incredibly helpful, patient and supportive during a rather complex situation. Although we decided to remove our house from the market due to personal reasons, the service we received was professional and Louise always kept in touch, ...
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Jan 15, 2021
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Would not recommend at all.
Rude and needs training around customer service.
Beware as they will lie to you (someone has just offered more, increase your offer or you risk loosing it etc..).
Go to any other agent but not these unless you are happy to be insulted and conned. ...
Oct 29,2019
Oct 29,2019
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Fantastic Service !.. from the minute I met Senka she totally made me feel I was in safe and professional hands, the service I have received has been second to none and they have worked incredibly hard to get the right person for our needs. I ...
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Oct 28,2019
Oct 28,2019
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I have worked closely with Helen to purchase our first home. Through all hurdles that were out of Smart Homes' control she was wonderful. She always put us at ease and went above and beyond her job role to ensure we got our purchase over ...
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Oct 28,2019
Oct 28,2019
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From the point of contacting the team in Shirley all the way through to the exchange (which happened just this second) I've had nothing but a well informed and supportive experience delivered by Smart Homes.
Making the decision to move, finding a new home, a ...
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Oct 28,2019
Oct 28,2019
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A pleasure to deal with and excellent communications throughout. The whole process was effortless with minimum stress. Every member of staff was fully switched-on and dealt with us impeccably....
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Oct 24,2019
Oct 24,2019
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As first time landlords we needed all the help and guidance we could get and Smart Homes did everything we could possible imagine! Swift, efficient and friendly service at every stage and tenants moved in very quickly. Well recommended....
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Oct 23,2019
Oct 23,2019
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Super star Helen!
She kept me posted every week with the update through the transaction. Soft spoken and very helpful...
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Oct 21,2019
Oct 21,2019
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From the start of our sale and purchase Smart Homes delivered high quality customer service and professionalism. Communication is clear and concise, with regular updates that kept us informed every step of the way. They are indeed really smart when it coming to selling and ...
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Oct 20,2019
Oct 20,2019
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I have 2 properties that I let out with Smarthomes. Senka is extremely professional and dealt with all my queries. I felt comfortable when Alan conducted all the viewings as he he was friendly and professional. Everything was done in a timely manner. Thank you Senka, ...
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Oct 17,2019
Oct 17,2019
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Just wanted to say a BIG THANK YOU to Louise & Jackie and the rest of the Smart Homes team for helping me sell my 2 Bed flat in Dickens Heath.
Regularly keeping me updated through the wholes process and always on had to answer any of ...
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Oct 17,2019
Oct 17,2019
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Fantastic experience. Great communication throughout process. Really professional team who deliver. Could not fault this agency. Special thanks to Russel & Helen....
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Oct 17,2019
Oct 17,2019
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I can thoroughly recommend Smarts for the sale of your home, right from the first meeting with Russell to discuss price and sales strategy to the sale exchange and completion they have showed a commitment to seeing the whole deal through to a positive conclusion,
...
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Oct 15,2019
Oct 15,2019
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Outstanding service from the staff at Shirley. From arranging viewings to completion. A special mention to Helen in the sales progression team who went above and beyond in keeping us up to date with our sale and purchase of a new property. Every week we ...
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Oct 14,2019
Oct 14,2019
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Helen at smart homes was very efficient, friendly and professional between her and our solicitor they managed to get our house sale and purchase through in record time due to the demands of the needs when buying a new build property
I would recommend them ...
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Oct 08,2019
Oct 08,2019
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Very Impressed with Jackie Jenkins service, called to update me regarding proceedings and always efficient with responses. Helped move things along when the sale process slowed down etc
Thanks Jackie for your help...
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Oct 04,2019
Oct 04,2019
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Delighted ?
Sold within a few weeks.
Helen was allocated as our negotiator & was on top of things from the start, in spite of complications. She informed us every step of the way
Thank you Helen ?...
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Oct 02,2019
Oct 02,2019
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My flat sale was not plain sailing to say the least. I thought it was going to fall through numerous times but Helen Cole went above and beyond to ensure it did go through and did her best to keep me calm in the process. ...
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Sep 29,2019
Sep 29,2019
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It has been so exciting, great fun and a wonderful experience purchasing my first property through Smart Homes. Thank you so much Jade (Barnwell) for all your reliable, efficient and professional service, and for your continued after sales smiles and support. "So much more than ...
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Sep 24,2019
Sep 24,2019
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First time purchase
Helen was very helpful and informative throughout the process. She kept the momentum going and kept us updated when there a few delays towards the end of the process....
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Sep 24,2019
Sep 24,2019
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Smart Homes have been excellent from start to finish. Helen has gone above and beyond to ensure our sale and purchase went through. We couldn't have done it without her, she is absolutely amazing. Kept us informed all the way through the process and nothing ...
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Sep 18,2019
Sep 18,2019
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Sale completed today. Smart Homes provided excellent service. We were kept advised of all viewings and offers. They also advised limiting the number of viewings in anticipation of significant interest. This was the correct thing to do in our circumstances. They obviously know the local ...
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Sep 12,2019
Sep 12,2019
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Thank you to Smart homes for being so efficient with our purchase . Jamie and his team especially Helen were very helpful and always at the end of the phone when needed. Nothing was too much trouble and they were very patient when things were out ...
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Sep 11,2019
Sep 11,2019
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I have dealt with many estate agents, and in fact, I have sold my property through an online agent trying to minimise my cost of moving into a new house. However, due to the nature of the sale, I was stuck in a long chain. ...
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Sep 09,2019
Sep 09,2019
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Brilliant Estate Agents.
We've just bought a house using Smart Homes (and sold ours using them as well - reviewed separately) and the service from start to finish has been exceptional. Irene handled the pre sales and was very helpful, approachable and always on the ...
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Sep 09,2019
Sep 09,2019
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Irene and Helen were very helpful throughout the process. We were always updated on how the sell was going and both were always accommodating with any requests we had....
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Sep 07,2019
Sep 07,2019
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Helen at Smart Homes was instrumental in our purchase and made some very stressful situations feel manageable. Her optimism and direct but friendly approach to getting things done was just perfect, and I'm not sure we'd have exchanged contracts yesterday without her!...
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Sep 03,2019
Sep 03,2019
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A first class service from the most efficient, professional team. From the moment I contacted Smart Homes, Jamie Smart and his team gave their utmost to ensure the service they provided was second to none. In particular, Helen was exceptional and every week she contacted ...
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Aug 31,2019
Aug 31,2019
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Helen at Smart Homes was second to none at sorting out the process of us buying a house. From the minute we placed an offer to the completion and collection of keys she was extremely approachable and talked us through any queries we had. Putting ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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