97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Nov 29,2019
Nov 29,2019
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Thank you so much for getting things sorted so quickly and keeping me up to date. Never broken a promise with getting back to me which you don’t often get from people....
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Nov 27,2019
Nov 27,2019
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Recommended by the developers agent Smart Homes. It made sense to use Smart Homes Lettings for a quick tenant and Senka was professional and found a tenant before exchange of contracts. Piece of mind to know you have someone lined up.
I have another rental ...
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Nov 26,2019
Nov 26,2019
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Jade and Louise were always helpful and quick in response to emails. Happy to answer any questions I had, facilitate visits etc....
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Nov 26,2019
Nov 26,2019
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Louise and the other Smart Homes staff couldn't have been more helpful. They are the most capable, professional and proactive agents I have come across. I've been particularly impressed with their after-sales service that has been second to none. I will be using Smart Homes ...
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Nov 26,2019
Nov 26,2019
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I highly recommend this agent as I have just sold a property through them and there where very professional and kept me updated via email as I request every step of the way. Giving me updates on a regular basis.
Special thanks to Helen....
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Nov 26,2019
Nov 26,2019
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Smart Homes have been really helpful in the purchase of my new build flat. They were quick to liaise with the various parties whenever I have/had questions.
The various members of the team are friendly and helpful....
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Nov 26,2019
Nov 26,2019
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From when I first made an enquiry right through to signing the final papers on my new apartment, Louise from Smart Homes was so friendly and welcoming. Not only was she professional but also knowledgeable, providing me with all the information I needed to help ...
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Nov 25,2019
Nov 25,2019
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Having dealt with Smart Homes over the past 3 years I can unreservedly say I cannot imagine a better service. All the staff are delightful and very caring and professional.
Senka has always been amazing and she's such an honest and kind person to deal with. ...
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Nov 25,2019
Nov 25,2019
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Highly recommended, Friendly & helpful. I dealt with Senka who was very helpful and professional. I viewed other properties with other agents and felt the staff were just going through the motions....
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Nov 25,2019
Nov 25,2019
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Louise Powell showed us round a couple of properties, she was really knowledgeable and helped us by speaking with the developer and solicitors. She arranged everything for us and always responded to our calls. The new home we purchased is lovely, thankyou !
Louise Lewis arranged ...
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Nov 24,2019
Nov 24,2019
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The whole team at Smart Homes have been extremely helpful from start to finish! I would highly recommend them to anyone looking to purchase a new property....
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Nov 23,2019
Nov 23,2019
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The staff are very friendly, and helpful. When I have called to ask questions I had a very quick response from the team. Louise and Julia helped me at the start of the process, and a special mention to Jade and Vicky for their help ...
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Nov 22,2019
Nov 22,2019
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I am really pleased with smart home new homes team, they have kept me update through out the process. Jade and Julia has been outstanding and helped me with any questions....
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Nov 21,2019
Nov 21,2019
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Great service. Kept me up to date with phone calls every week talking me through the process. Throughout the process Kirsty was very helpful especially when I had some issues with my solicitor....
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Nov 21,2019
Nov 21,2019
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Smart Homes sold my house above asking price on the first viewings, Demi Josh and Simon were very professional & friendly and we're ahead of the game at all times.
Thank you to three muskateers
Barry...
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Nov 21,2019
Nov 21,2019
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All the people at Smart Homes have been absolutely brilliant! Nothing has been to much trouble! They have kept me up to date all the way through the process. I have nothing but positive things to say about the company as a whole. I would ...
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Nov 20,2019
Nov 20,2019
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A big Thank You to Smart Homes and especially Helen who helped me so much and kept me calm when buying my home. She went above and beyond my expectations. Always keeping me informed and helping me every step of the way. She was professional, ...
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Nov 19,2019
Nov 19,2019
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The Agent kept me fully informed on progress in the transaction and were easy to deal with. I would use them again....
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Nov 19,2019
Nov 19,2019
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I found Senka and the team to be extremely responsive and were always there to help throughout the process. Would definitely use again....
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Nov 19,2019
Nov 19,2019
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Would highly recommend.
Smart Homes (Shirley) were a completely different experience to the previous 3 Estate Agents we appointed over the space of 5 years.
The whole experience was made easy, with excellent communication from the initial viewings through to Exchange of Contracts.
Smart Homes did not ...
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Nov 19,2019
Nov 19,2019
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All Staff members were friendly and helpful on initial visits to the apartment. Staff were on site during the day of my purchase and this facilitated the exchange process. Throughout my time at Princes Gate all Staff members such as Julia, Louise and Jade have ...
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Nov 19,2019
Nov 19,2019
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My experience so far with smart homes with the process of purchasing a property has been excellent. Their has been continuous follow up calls and everything was explained to me clearly as to the next steps I had to take. Demi Leek with whom I ...
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Nov 19,2019
Nov 19,2019
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Thanks Jo for going above and beyond
When I locked myself out (house and car keys)
You dropped the spare to me 5 mins before you finished for the evening.
Thanks again to you and the team...
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Nov 18,2019
Nov 18,2019
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Efficient and also thoughtful, which is always appreciated. Its great to have your calls and emails respondent to promptly.
Julie...
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Nov 18,2019
Nov 18,2019
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We were buying a a property and Helen kept us regularly updated on progress, without being pushy. She was happy to answer our queries and pass back questions to the vendors. She liaised well with our solicitor and helped the process move more smoothly....
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Nov 14,2019
Nov 14,2019
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I moved my property from another agent to Smart Homes and I am very happy to say they sold my property within the first week of putting it on the market!
There service together with communication has been exceptional. I would like to also say ...
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Nov 12,2019
Nov 12,2019
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My mum bought and sold with Smart Homes . Helen has looked after her and our family, making the process really painless. Really friendly and professional. Thankyou. I definitely recommend using Smart homes....
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Nov 11,2019
Nov 11,2019
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I've been with Smart Homes for a few years, both as a Landlord and for selling a property. Their service has always been first class. All of the team, across both branches, have served me well and with the utmost professionalism/ service. In particular I ...
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Nov 08,2019
Nov 08,2019
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Outstanding service and blew to competition away and like a breath of fresh air! The Team (especially Senka) was honest, professional, efficient and totally knew their business! Whilst not the cheapest, this was a worth while investment and my flat was rented in less than ...
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Nov 08,2019
Nov 08,2019
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Fantastic service through to smooth transition of sale, Helen made sure that everyone was made aware what was going on until contracts were exchanged...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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