97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Jan 28,2020
Jan 28,2020
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Smart Homes were very good at arranging viewings. The sales progression team were excellent during the long period between sale agreed and exchange of contract, considering exchange and completion were only two days apart.
Special thanks to Helen who kept us informed of progress with ...
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Jan 22,2020
Jan 22,2020
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We were buying and selling through Smart Homes at the same time. Our purchasers’ solicitor caused the process to become difficult but Gin Kaur made the whole thing a lot easier. She is a credit to the company and would definitely use them again....
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Jan 21,2020
Jan 21,2020
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Great to have had Jade help me through this purchase. She has always been available and kept things simple. I would certainly recommend smart homes, and jade in particular....
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Jan 16,2020
Jan 16,2020
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Louise and Jade have been extremely helpful throughout the entire process of purchasing the apartment. They have kept us updated, from start to finish, and successfully arranged for a tenant to move into the property within a week of completion. I would recommend using Smart ...
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Jan 15,2020
Jan 15,2020
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This was my first experiance with smart homes by far the best experaince I have had i have veiwed a couple of houses with them and I can say they were fantastic the best experaince that we have had. They customer service team were fantastic ...
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Jan 13,2020
Jan 13,2020
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We were really impressed with Smart Homes’ service and professionalism. Helen in particular was extremely helpful following up every week on the sale of our house and our purchase. She went above and beyond to try and rectify any issues, and was constantly liaising with ...
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Jan 13,2020
Jan 13,2020
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Simon possesses a very professional attitude and offered excellent advice to enable me to make the correct decisions in what can be a mine field when selling a house. Simon was always on hand to not only oversee the viewings but to offer straight talking ...
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Jan 11,2020
Jan 11,2020
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A smooth service all the way from the first meeting through to completion. Weekly communications from the team. Highly recommended....
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Jan 10,2020
Jan 10,2020
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Cannot praise the staff enough and all the help we received from Helen and Louise we cannot thank them enough....
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Jan 10,2020
Jan 10,2020
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Excellent service from beginning to end of process. Friendly staff and responded extremely efficiently to all queries and concerns. Looking forward to ongoing relationship with Lettings....
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Jan 07,2020
Jan 07,2020
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Jo has been wonderful and helpful throughout my renting journey. Nothing has been too much trouble. I could not be happier with the beautiful property she found me at such short notice and she assisted in making the move as painless and stress free as ...
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Jan 07,2020
Jan 07,2020
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We sold our property through smart homes. If it wasn’t for Helen working so hard and knowing what she was doing so well. I’m sure our onward purchase would of dragged on for months longer. Can’t fault them. And would definitely use ...
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Jan 04,2020
Jan 04,2020
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I used Smart Homes to purchase a flat and would 100% use them again. They were fantastic during the whole process and kept me fully informed throughout. Helen was a joy to work with and really went the extra mile to help me and ensure everything ...
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Dec 31,2019
Dec 31,2019
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I would highly recommend smart homes. Louise was excellent at selling the house and always gave extremely helpful advice. Helen in the afternoon sales was outstanding as well. They really were the dream team. Thank you so so much for all your hard work....
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Dec 30,2019
Dec 30,2019
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No-one had a poorer opinion of estate agents than we did. Then we found Smart Homes in Shirley.
We sold and bought our new property with them. They were always efficient, professional and friendly. They kept us up-to-date at all times, supported us when it ...
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Dec 29,2019
Dec 29,2019
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I have dealt with Smart Homes on several occasions and each time I have found them as an agent extremely professional and helpful. Even though I was the purchaser and not the seller on each occasion Helen was in touch every week with an update ...
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Dec 27,2019
Dec 27,2019
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Smart Homes were professional and helpful throughout the selling process of my property.
The After Sales Team were superb. Helen was in touch every week with an update and immediately with any issues that had arisen. I cannot thank her enough for her support through ...
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Dec 19,2019
Dec 19,2019
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My whole experience from start to finish was without doubt exceptional. Even a major hick up after the agreed sale had occurred every part of the process was very professionally completed and I was never in doubt of how my sale was proceeding. I am ...
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Dec 18,2019
Dec 18,2019
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From start to completion Smart Homes were fabulous. It wasn’t the easiest of sales but the team were so supportive and really helped me get a great price for my property and kept me going when it was difficult. Jackie was excellent. I would ...
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Dec 18,2019
Dec 18,2019
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This estate agents is fantastic. Demi and josh kept us informed throughout the process.
The weekly calls helped us keep updated and no questions were to much trouble.
The other staff were very professional and friendly whenever we visited the office. I would 100% recommend smart ...
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Dec 17,2019
Dec 17,2019
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Excellent service throughout the sale of my property, regular feedback which was most appreciated and easy to contact at any time...
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Dec 14,2019
Dec 14,2019
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Great service from Smart Homes who we were buying our house from. We received weekly updates on progress and the staff were always helpful....
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Dec 11,2019
Dec 11,2019
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As a first time buyer it's been a daunting task but my experience with smart homes has been nothing but positive. From viewing stage to getting an offer accepted they have always been most helpful. Special mention to Demi Leek who has been brilliant throughout ...
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Dec 11,2019
Dec 11,2019
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I highly recommend Smart Homes as we have recently sold a property through this estate agent. All of the staff that we came into contact with are very professional and we were kept up to date by phone and email on every matter concerning our ...
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Dec 11,2019
Dec 11,2019
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We have been working with smart homes now for some time, and secured quite a few sales together, they are professional, friendly and a pleasure to deal with. I look forward to continuing to work closely with them...
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Dec 07,2019
Dec 07,2019
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Helen was fantastic right from the viewing until exchange and completion. Very proactive and always kept us up to date. Everyone on the phone were helpful and polite and calls were always returned promptly. I’ll definitely recommend and use them again. Thank you for ...
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Dec 04,2019
Dec 04,2019
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smart homes are very professional in everything they did when selling our home, very helpful and caring estate agent who go the extra mile .A special mention for Helen Cole who kept us inform every week with customer feed back....
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Dec 03,2019
Dec 03,2019
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Buying a property can seem daunting to any first timer but thanks to Smart Homes, the process has been made to feel like a breeze. Jade has been so helpful, I cannot thank her enough. She was completely transparent at all times about exactly where ...
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Dec 03,2019
Dec 03,2019
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Absolutely fantastic service from start to finish! Could not of asked for a better team to keep the stress of moving house to as little as possible! A big thank you to Helen!...
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Nov 29,2019
Nov 29,2019
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We have recently exchanged contracts on our purchase via Smart Homes and have found them extremely professional and helpful throughout. At times it has been stressful but we felt that Helen at Smart Homes was helping us as well as her vendor. Cannot recommend them ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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