97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Jul 25,2020
Jul 25,2020
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An excellent agency full of energy. Buying or selling, representatives turn up on and are both knowledgeable and enthusiastic. Not always easy to contact by phone as they are busy but they always call back.
Better a busy and successful agency rather than a slow ...
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Jul 22,2020
Jul 22,2020
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I heard good things about Jamie and the team, and I am glad we appointed them.
They arranged a large number of viewings , we had a number of offers, including at the asking price.
Prospective buyers who made offers were all vetted, and we were ...
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Jul 21,2020
Jul 21,2020
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Professional, Knowledgable and Driven are the words which best describes the Smart Homes Team.
In the tough market conditions over the last two years I have both bought and sold a house with them
They have a proven way of working, and so whatever obstacles ...
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Jul 18,2020
Jul 18,2020
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We are very happy with the service that we received from Gemma. She kept us informed all the way threw our purchase and has a friendly approach.
Good service in difficult times...
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Jul 17,2020
Jul 17,2020
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Excellent service and communication throughout. Gemma was especially helpful. Very happy with my new home..thanks to Smart homes for making it a smooth process.
-NA...
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Jul 17,2020
Jul 17,2020
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Very good and professional despite frustrations with my solicitor and lack of communication from them, Gemma always kept me up to date and chasing people where required....
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Jul 16,2020
Jul 16,2020
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Many thanks to the Smart Homes team especially Emma. My property was sold within a few weeks after lockdown.
Excellent service and a reputable Estate Agent....
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Jul 02,2020
Jul 02,2020
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Excellent service from the start to finish
I received help and support with applying for a mortgage all the way through to completion. I would like to thank Gin Kaur for her overseeing the sale and purchase of our property and all the time and ...
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Jul 02,2020
Jul 02,2020
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I only write reviews if I feel I have had an excellent service and this has certainly been the case with Julia and Louise at Smart Homes.
Julia and Louise showed me several apartments. They were very patient and I felt they were ensuring I ...
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Jul 02,2020
Jul 02,2020
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An excellent service in these difficult times. Viewings were arranged with correct social distancing at all times. Snagging list was attended to promptly with a smooth handing over of keys. Also a delightful welcoming hamper in the apartment!...
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Jun 29,2020
Jun 29,2020
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Well done Smarthomes Shirley, I don’t normally give reviews but I wish to do so for Smarthomes Shirley. We received excellent service from the whole team throughout the whole process. Especially as we had to cope with the difficulties of the Covid 19 lockdown, their ...
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Jun 23,2020
Jun 23,2020
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So my experience was a little unorthodox, given I was purchasing a property as a worldwide crisis was emerging, however Jade and Julia of Smart Homes were phenomenal in their service and communication. I dealt with Jade from the beginning, for whom was refreshing from ...
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Jun 22,2020
Jun 22,2020
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My review is for the fantastic service I received from Louise Lane. I was buying and selling
Thank you Louise for everything you have done on both the sale and purchase of my properties. You have been instrumental in getting us to move day. You ...
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Jun 16,2020
Jun 16,2020
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Very friendly and helpful. Answered all questions efficiently and kept us regularly updated with our sale progress. Would definitely use this agent again....
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Jun 10,2020
Jun 10,2020
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Thank you to Senka for her help renting out my property. Senka always got back to me quickly and was always on hand to give professional advice. As a result of dealing with Senka I would not hesitate to recommend Smart Homes....
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Jun 09,2020
Jun 09,2020
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Had the misfortune of the sale going through during the covid crisis, but the team at Smart Homes were always replying to my emails and keeping me informed and answering any questions I had.The sale did finally go through successfully....
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Jun 08,2020
Jun 08,2020
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I cannot express enough to say to any person wishing to sell their home, to not go with Smart Homes. They are manipulative and conniving! They sell your home in the interest for themselves making money, earning bonuses! They are not to be trusted! They ...
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Jun 08, 2020
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Dear Sarah, I am sure if you refer to the 671 5* reviews that we have received from previous clients that your comments certainly do not represent the company ethics or conduct of Smart Homes, we have referred to our database and have no record of yourself at all. If you would like to discuss this further please do not hesitate to contact Jamie Smart on 0121 744 4144. ...
Jun 07,2020
Jun 07,2020
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I will like to use this opportunity to say a big thank you to Dawn Froud for the excellent customer service provided during the process of purchasing a new home. I am grateful beyond words for all the support we received, nothing was to much ...
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May 18,2020
May 18,2020
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Smart Homes were really helpful throughout the process. As a first time buyer with no knowledge of the process, Helen was fantastic at keeping me up to date at each stage. Would highly recommend!...
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May 02,2020
May 02,2020
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Smart Homes, from the date of instruction to completion, were extremely courteous and professional. I was kept well informed at all stages by Helen Cole in Sales Progression, who was able to arrange a satisfactory completion for all parties....
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Apr 30,2020
Apr 30,2020
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I used Smart Homes to sell my late Aunt's property in Solihull. Russell did the valuation and the brochure and gave me invaluable advice. Irene Pullin organised the viewings and then Helen Cole took over the sales progression through to completion. They all kept me ...
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Apr 28,2020
Apr 28,2020
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Smart Homes were very professional from start to finish and we appreciated their efforts during lockdown. They allowed us to view the property again after agreeing the purchase too. The aftercare from sale agreed to completion was terrific. Helen really put our mind at ease ...
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Apr 08,2020
Apr 08,2020
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Excellent customer service! I recently moved to Shirley from Kent and the process was made so easy by Helen at Smartmove. I was kept in the loop every part of the way and I really felt supported. Having a weekly update from Smart was great ...
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Apr 07,2020
Apr 07,2020
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Brilliant service from start to finish. Always kept us updated with the sale of our property every week. Would highly recommend....
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Apr 06,2020
Apr 06,2020
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Sales Progression - Exceptional...…
I generally don't write reviews, but on this occasion I felt it would be remiss, not to highlight the outstanding efforts of Helen Cole, Sales Progression Manager. She has professionalism, commitment and knowledge in abundance. My recommendation to anyone using Smart ...
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Apr 02,2020
Apr 02,2020
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Adrian- Senka and her team have always been professional in the way they advise us. Smart remain the "go-to" lettings team for Dickens Heath...
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Mar 31,2020
Mar 31,2020
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Excellent!
A complete service from valuation to completion.
A Company with a total team ethic working tirelessly for the Customer.
Our exchange and completion would not have happened without the expertise and experience of all at Smarthomes, we were only hours away from going into ...
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Mar 30,2020
Mar 30,2020
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I was very impressed with Shirley branch yet again especially Helen and Russel.To have to sell the family home is very upsetting but they were all very sympathetic and kept me well informed of all processes of the sale.Helen and i had a ...
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Mar 29,2020
Mar 29,2020
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Great service and always willing to help. Helen who was dealing with my purchase was always on the ball and great with keeping me informed...
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Mar 20,2020
Mar 20,2020
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I have bought and sold a number of houses through Smart Homes. The services is always excellent and personal. I would not hesitate to recommend Smart Homes. Jamie, Jackie and Helen are a pleasure to deal with....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
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