97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Oct 26,2020
Oct 26,2020
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We sold a property through Smart Homes,
Shirley. We mainly dealt with Jamie and Helen and they were excellent. Helen kept us informed on the progress on a weekly basis and always returned our calls. The rest of the team were also very helpful and ...
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Oct 24,2020
Oct 24,2020
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We purchased our first property through Smart Homes Shirley, Solihull.
From start to finish they were efficient, friendly and offered comprehensive advice and support to us as buyers. We received weekly updates on the purchase and were kept informed at all times. Highly recommend....
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Oct 20,2020
Oct 20,2020
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Choosing Smart homes was the best decision I made in what turned out to be a very turbulent time in the housing market! We had a very steady stream of viewings on our property before and after the lockdown which resulted in a sale. They ...
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Oct 20,2020
Oct 20,2020
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Thankyou so much, super efficient service.
Would highly recommend.
Special thanks to Helen for her regular updates, great customer service and friendliness....
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Oct 20,2020
Oct 20,2020
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Cannot be faulted - a professional & excellent service. Always on hand to help & offer guidance throughout the selling process. Well recommended....
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Oct 20,2020
Oct 20,2020
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Helen dealt with the after sales service of my recent sale and she was fantastic. She was extremely helpful throughout and kept me fully up to date throughout the whole process, it definitely would not have happened as quickly and efficiently without her input. I ...
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Oct 19,2020
Oct 19,2020
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Smart Homes were really great from start to finish. In particular, Helen was incredibly helpful and comforting throughout the whole process, even though we were buying a house in an extremely unsettling time. She kept us updated and made sure that we were aware of ...
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Oct 19,2020
Oct 19,2020
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This was the first time I had had dealings with Smart Homes, and I was extremely pleased with the whole process for the successful sale of my late Father’s house. They were always very professional and kept me informed on a weekly basis, which ...
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Oct 16,2020
Oct 16,2020
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Big thanks to Smart Homes, they made this experience Fabulous. Bunch of very professional, highly skilled and humble people who are ready to cross any limit in customer services. After sale service “OMG” mind blowing specially Helen Cole. She made this journey seamless and smooth. ...
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Oct 16,2020
Oct 16,2020
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I recently purchased a house through smart homes, Shirley. They were very professional from the onset and dealt with all my queries quickly and efficiently. Gemma kept me in the updated throughout the whole process. Even while Gemma was on holiday Helen took over and ...
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Oct 09,2020
Oct 09,2020
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Great service, turned my sale around in 11 weeks! Staff were very friendly, informative and kept me in the loop with regular updates. Would highly recommend!...
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Oct 08,2020
Oct 08,2020
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Jo has been absolutely amazing in terms of support provided to give me the best chance of meeting my deadline for completion. She is proactive, understands what needs to be done and ensures all involved have the most up to date info and chases accordingly. ...
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Oct 05,2020
Oct 05,2020
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I can recommend Smart Homes, who I found to be very helpful. They kept me informed regularly throughout what turned out to be a complicated purchase and facilitated access to the property whenever I asked. They also did what they could to resolve issues and ...
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Oct 05,2020
Oct 05,2020
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Amazing company, their staff are of the highest standards and go above and beyond any and all expectations...
Please try them ?...
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Oct 02,2020
Oct 02,2020
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We purchased a home where Smart Homes were acting on behalf of the vendor. Both Gin and Helen were very helpful, and kept us updated at all times. Both a pleasure to speak to and always felt that we were listened to, even though they ...
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Sep 30,2020
Sep 30,2020
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Despite a difficult process and drawn out process selling my mother's home, Gemma remained patient and friendly throughout. The professionalism of Smart Homes shone through in the way they cared about us and our buyers. Highly recommend....
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Sep 29,2020
Sep 29,2020
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I don't normally write reviews but I thought I would on this occasion.
Having tried other Agencies with no joy or much help I spoke to smart homes , in particular Louise Powell and Julia Evans who helped me through every step of the way , they ...
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Sep 29,2020
Sep 29,2020
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I recently purchased my new house through Smart Homes. I had the pleasure of dealing with Gemma Sproston (Sales Progressor). Gemma was very professional in dealing with all my queries, she always kept me fully updated in regards to my sale. I found her to ...
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Sep 28,2020
Sep 28,2020
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Helen worked tirelessly with us to get our sale and purchase across the line. There was never a breakdown in communication and we always knew exactly what was going on. Very professional from start to finish. We would recommend the Smart Homes team to anyone ...
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Sep 25,2020
Sep 25,2020
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Smart homes are my first and only choice in sales and lettings in Solihull. The customer service is amazing and the team are professional, friendly, honest and efficient. They are experts, put trust in them and you will no doubt see quick results!...
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Sep 24,2020
Sep 24,2020
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Fantastic service again from the Smart Lettings team. Amy went to great lengths to co-ordinate a number of different contractors to complete various repairs & improvements during the COVID lockdown. With the property back in good shape, Senka quickly found a new tenant and arranged for ...
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Sep 23,2020
Sep 23,2020
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I have rented out 4 properties with smart and the service has always been very prompt and professional.i have dealt mainly with Senka and also Alan and Laura all have been great...
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Sep 18,2020
Sep 18,2020
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Smart Homes were excellent. We had lots of viewings with regular feedback for the sale of my mothers house. I found all the staff we dealt with to be very professional and approachable, particularly Gemma who we found to be really efficient, particularly during the ...
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Sep 18,2020
Sep 18,2020
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As a first time buyer with very little knowledge of what needed to be done buying during a global pandemic was far from ideal.
Julia and Louise’s excellent service guided me through the entire process perfectly....
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Sep 15,2020
Sep 15,2020
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Smart homes have been amazing with managing my properties and really do live upto what they promote themselves in being the No1 Estate agents to work with.
Thank you all for all your support....
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Sep 15,2020
Sep 15,2020
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Living some distance from the property to be purchased we were impressed with the excellent, clear communication from the viewings team who were very accommodating and reassuring. The professional approach stood out compared to our experience with other estate agents. Rob who did the viewings ...
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Sep 10,2020
Sep 10,2020
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Smart Homes have been amazing, from the moment I called about the house, all the way through to completion. They went above and beyond to help speed up the sales process and am so glad I purchased my first house with them....
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Sep 10,2020
Sep 10,2020
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The sales and follow-up teams are very helpful and prompt in their response to all queries. They do their level best to help you, thus reducing your stress level....
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Sep 10,2020
Sep 10,2020
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Brilliant service from the team at Smart Homes. From the advice they gave me about getting my house ready for sale, to the efficient organisation of the viewings process I have been very impressed with the team.
I always had calls and emails to confirm ...
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Sep 08,2020
Sep 08,2020
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A very professional service. Right from the start when Jamie Smart came to value the property we felt we were receiving a very professional service, Jamie had obviously done his homework regarding the property. The photography and video were excellent in quality. We were kept ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
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