97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Nov 20,2020
Nov 20,2020
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We were very impressed with Smart Homes, they were very professional and were very efficient when we asked for updates on our sale. Customer service was always good and Gemma did a great job for us. We would recommend Smart Homes for your Sale or ...
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Nov 19,2020
Nov 19,2020
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Outstanding service during these challenging times, very compliant with Covid awareness and thoroughly professional throughout. Perhaps the biggest compliment I can pay them is that they made me feel that mine was the only house they were trying to sell such was the attention to ...
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Feb 15, 2021
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We cannot thank Louise enough for everything she has done for us. Her knowledge and expertise in the property market is second to none and her professionalism and attention to detail makes her a huge asset to the company. Thank you Louise. ...
Nov 19,2020
Nov 19,2020
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Gemma was really helpful throughout the process - giving us better updates than our solicitors at times!
She was always available to answer any questions and always prompt with replies...
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Nov 18,2020
Nov 18,2020
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Excellent service, I had been dealing with Gemma Sproston throughout the purchase. She constantly kept me in formed and was quick in her responses. After having some bad dealings with estate agents, smart homes defiantly went above and beyond. I will be using them and ...
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Nov 18,2020
Nov 18,2020
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I recently brought a house sold by Smart Homes Shirley. My assigned sales progressor Gemma was brilliant and kept me posted throughout the transaction. She was quick to reply to emails and solved any concerns I had. I would highly recommend....
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Nov 16,2020
Nov 16,2020
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I worked closely with Jo and Julie for my purchase of my first home. They kept me informed about the purchase and I found them very helpful. As a first time buyer, I had many questions which they answered efficiently and took time to explain ...
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Nov 16,2020
Nov 16,2020
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Although we had one or two hiccups along the way Smart Homes succeeded in selling our 5 bed house with swimming pool when other local agents had failed. Customer service from the entire team was very good and based upon our overall positive experience we recommended ...
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Nov 14,2020
Nov 14,2020
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I sold my property with Smart Homes during the difficult times everyone has been going through with COVID-19. They are very professional and they give an excellent service.
I have to say a big thank you to Helen Cole, Gin Kaur, and Louise Lewis who ...
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Nov 11,2020
Nov 11,2020
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I wanted to share my experience on moving house with Smart Homes under COVID restrictions, as you can imagine its been an extremely stressful experience as moving house is but the constraints of COVID have added to the stress but if it wasn't for the ...
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Nov 11,2020
Nov 11,2020
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Efficient, courteous, like Ronseal, does exactly what they say they are going to do. Recommend all the team every day of the week. Gemma was great, updates every week as promised with no hitches. Emma negotiated my sale like a true professional. Thank you all....
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Nov 11,2020
Nov 11,2020
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From the moment we signed up to sell our home by Smart Homes the service has been fantastic, from start to completion !! Simon Burchell led on the sale, showing people around and literally within 7 days of it being up on the market it was sold.
...
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Nov 10,2020
Nov 10,2020
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We had an excellent experience purchasing our home where Smart Homes were the agent for the seller. The communication from Helen in particular was brilliant, keeping us informed on progress and proactively chasing our agent and solicitor where required. I would have no hesitation in ...
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Nov 10,2020
Nov 10,2020
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Seamless sale through challenging times.
Gin especially went above and beyond. Extremely helpful and supportive though every step. Would definitely recommend!...
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Nov 09,2020
Nov 09,2020
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A very professional service with outstanding communications which is so important when selling a property.
Always provided timely feedback from property viewings.
Would we use them again - A resounding yes...
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Nov 09,2020
Nov 09,2020
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Smart Homes were brilliant with us. We'd had a couple of other agents over the past 18 months but unfortunately had the sale fall through but chose Smart Homes this time around. They gave us a fair valuation then kept us up to date every week ...
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Nov 07,2020
Nov 07,2020
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I was contacted by Dawn regarding a local property, based on one I had previously viewed through Smart Homes
I viewed the property at Park View, and although I put an initial reservation down for an apartment, for personal reasons, a month or so later ...
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Nov 06,2020
Nov 06,2020
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We have had fantastic service from Smart Homes from the beginning of the process to the end for the sale of our property. This has been in difficult times due to coronavirus. We have kept informed at all times, particularly by Helen in the sales ...
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Nov 05,2020
Nov 05,2020
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Shirley Park Road
I am really pleased with the service i had received from Smart Homes especially Julia Evans and Dawn Froud , i had a very difficult sale to complete and they helped me keep sane by keeping me informed as to what the solicitors ...
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Nov 05,2020
Nov 05,2020
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Excellent service!! Gemma really helped us with buying our house and was always on the end of the phone when needed. She really helped us with problems we were having with our solicitor. Ko...
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Nov 03,2020
Nov 03,2020
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We have just sold our house through Smart Homes. Moving house is always very stressful especially when problems arise within the chain. Smart Homes were amazing throughout the whole process. They took all the pressure off us and we finally got there in the end. ...
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Oct 31,2020
Oct 31,2020
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As a repeat customer I gain nothing but confidence from the team. The 'can do' attitude is a massive factor in this. Another quick turn around Which is always appreciated.
Thanks to all....
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Oct 31,2020
Oct 31,2020
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Smart homes have been fantastic in selling my property. They kept me informed at every level. Particularly Emma and Gemma. Well done team....
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Oct 30,2020
Oct 30,2020
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My experience of Smart Homes is extremely positive. I was selling a property slightly out of the Shirley area and I wondered whether I should use an estate agent closer to the property address. However, there was no need for my concern. Smart homes staff ...
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Oct 30,2020
Oct 30,2020
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Great customer service from Smart Homes, in particular Gin and Helen who managed my expectations really well and worked closely with me to see this through. The purchase process was long winded however this was no fault of Smart Homes, despite that they were really ...
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Oct 29,2020
Oct 29,2020
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I tend not to write reviews but on this occasion I have to. I asked the team to attempt to sell my house in very difficult circumstances as we were slowly moving into lockdown. Having had poor experience of a number of agents in the ...
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Oct 29,2020
Oct 29,2020
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Had a good experience with Smart Homes. I'm a first time buyer and once I'd had an offer agreed on a property, I was helped through the process by a girl named Gemma who was always very helpful, friendly and responsive. There were some difficilt ...
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Oct 29,2020
Oct 29,2020
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We not only had one property on the market with Smart Homes but three!!!! So pressure was on right in the middle of lockdown too, horrible times and we felt very negative about the properties even being viewed never mind sold!
But what a team ...
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Oct 28,2020
Oct 28,2020
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Right from the first contact we received excellent service from Smart Homes, totally customer focused. They have years of experience within the housing market, even before the branches could open we were able to speak to someone working from home who was very knowledgable and ...
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Oct 28,2020
Oct 28,2020
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This is the 1st time using Smart Homes to market our rental property. Every aspect of the transaction was done with the upmost professionalism. Senka, Alan and the team were always available to offer up to date information (renting over the Covid-19 period) and nothing ...
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Oct 27,2020
Oct 27,2020
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Helen is a nice, kind, pleasant, thoughtful, helpful person, who has a pleasant personality, always ready to help or take you to the write person, always opens the door for you when you leave.
Zenka is a nice, kind, pleasant, thoughtful, helpful person, Zenka has ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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