Smart Homes
5/5, 1539 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ... show more Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.

Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.

Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Birmingham Estate Agents and Letting Agents - Smart Homes

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £26,000 £26,995,000
Lettings 98% 99% £450 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
246 2 112 5 698 12 400 13 46 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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ARLA NALS TPOS Sales TPOS Lettings DPS TDS SAGEagent
Latest Properties

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“Senka and her team are the best lettings agen......”

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Dec 23,2020
Minithumbup
By: 'Qureshi'
Dec 23,2020
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Senka and her team are the best lettings agency in the region. They are very professional, have heaps of knowledge and are always on hand to help assist with any queries or concerns as a landlord. Special thanks also to Alan who is a fantastic ...
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“I have no hesitation in recommending smartho......”

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Dec 23,2020
Minithumbup
Jamie Smart
Helen
By: 'No'
Dec 23,2020
0 people found
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I have no hesitation in recommending smarthomes. They managed the sale of my house brilliantly during Lockdown. They were all brilliant but I am particularly indebted to Helen who kept me so well informed. A friendly and competent team....
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“Gemma in the sales progression team has been ......”

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Dec 22,2020
Minithumbup
Gemma
By: 'genayates'
Dec 22,2020
0 people found
this helpful
Gemma in the sales progression team has been absolutely amazing, she kept me up to date throughout the process, she is a great communicator, so professional dealing with both purchaser and Solicitors alike. She was really fantastic updates were every week without fail, you were ...
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“Throughout the process of my property sale, s......”

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Dec 22,2020
Minithumbup
By: 'Harry'
Dec 22,2020
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Throughout the process of my property sale, start to finish, Debbie was very supportive, professional and worked as hard as possible to communicate all steps of the way to ensure a successful sale within a reasonable timescale. Couldn't recommend more for future sellers in the ...
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“Living in London I obviously had some concern......”

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Dec 21,2020
Minithumbup
Julia
By: 'Lorraine'
Dec 21,2020
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Living in London I obviously had some concerns about how difficult selling a house may be when i could not actually visit the agent in person. My worries were unfounded as dealing with Debbie Guest was an absolute pleasure. I enjoyed our weekly update phone ...
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“As first time buyers, we found Smart Homes re......”

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Dec 21,2020
Minithumbup
By: 'Josh'
Dec 21,2020
0 people found
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As first time buyers, we found Smart Homes really friendly and helpful throughout the process. They are organised and always answered our questions promptly. Special mention to Louise Lane who was great in showing us around a number of properties and been our key contact....
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“Excellent service...”

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Dec 20,2020
Minithumbup
By: 'Sabrina'
Dec 20,2020
0 people found
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Debbie in the sales progression team has been absolutely amazing, kept us up to date throughout the process, great communication and just generally very respectful and professional when communicating with both sides. Amy in the property management team is also FANTASTIC, very helpful, considerate and ...
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“Brilliant and personal service provided, espe......”

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Dec 18,2020
Minithumbup
By: 'Arf'
Dec 18,2020
0 people found
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Brilliant and personal service provided, especially Debbie very pleased with the way she managed this purchase for me, highly recommended...
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“Very Responsive to all of our queries, and he......”

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Dec 16,2020
Minithumbup
By: 'Lauren'
Dec 16,2020
0 people found
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Very Responsive to all of our queries, and helped massively to complete before Christmas. Everyone we dealt with was very helpful....
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“Faultless service...”

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Dec 14,2020
Minithumbup
By: 'Heather'
Dec 14,2020
0 people found
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I've used Smart Homes recently to sell my house. I found each stage of process, from the initial valuation through to marketing, viewings and the sale extremely professional and have been kept up to date by the team throughout. It's clear why they are the ...
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“Absolutely fabulous service from the first me......”

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Dec 11,2020
Minithumbup
Jamie Smart
Gin
By: 'Louise'
Dec 11,2020
0 people found
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Absolutely fabulous service from the first meeting with Jamie Smart, right through to completion. Staff are very professional, courteous and super efficient. Extra stars go to Gin Kaur from the Sales progression team who worked tirelessly following our sale right through to our completion, she ...
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“It was an absolute pleasure dealing with Hele......”

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Dec 10,2020
Minithumbup
Helen
By: 'Jenna'
Dec 10,2020
0 people found
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It was an absolute pleasure dealing with Helen - she was kind, professional and helpful. She always kept us up to date and was genuinely pleased when we finally exchanged and completed. Her enthusiasm and positivity made the house buying journey that bit easier!...
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“Brilliant experience...”

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Dec 10,2020
Minithumbup
By: 'Ariane'
Dec 10,2020
0 people found
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We had a fantastic experience with Jo at Smart Homes. Every issue we had even after the move in Jo took ownership to get it sorted.~ She's really one of a kind!...
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“Excellent, Local Agent...”

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Dec 10,2020
Minithumbup
Helen
Jamie Smart
By: 'Wayne'
Dec 10,2020
0 people found
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We have used this company twice now, the first time for a purchase and currently completing on a sale of a property. The entire team from start to finish have been exceptional and a massive thank you to to Helen in Sales Progression, as she ...
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“Fantastic service...”

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Dec 10,2020
Minithumbup
Jamie Smart
By: 'Narvinder'
Dec 10,2020
0 people found
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Used to sell my main residence. Fantastic service and professional as always! Prompt response and clear communication. Highly recommend this agent!...
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“Smart Homes are great, with a shining star called Debbie....”

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Dec 09,2020
Minithumbup
Gin
By: 'D.'
Dec 09,2020
0 people found
this helpful
Sold my property through Smart Homes and what a great service. They provided weekly updates and consultation, and were always on top of viewings and feedback. Once sold, my go to person was DEBBIE. I've capitalised the name because she was brilliant and I can't ...
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“Superb service by Senka , Nancy and Amy....”

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Dec 09,2020
Minithumbup
By: 'Terry'
Dec 09,2020
0 people found
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Excellent service by Senka Dragicevic, Nanci Scanlon and Amy Willetts. Extremely friendly and efficient and they reduce the stress of finding new tenants to the minimum sorting out any issues with confidence , clarity and expedition. Could not have had better.I definitely recommend them...
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“The support we received throughout this proce......”

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Dec 08,2020
Minithumbup
By: 'Mrs'
Dec 08,2020
0 people found
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The support we received throughout this process was superb. We could not recommend Smart homes enough. Laurentia always kept us up to date and went above and beyond for us....
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“Had a hard time getting our first house, with......”

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Dec 07,2020
Minithumbup
Gemma
By: 'Ben'
Dec 07,2020
0 people found
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Had a hard time getting our first house, with banks changing mortgage offers and things. Gemma and the team supported us through all this, and we didn't lose the family home we dreamed of as a result. Couldn't be happier with their service, and has ...
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“Dawn was very helpful and was the main person......”

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Dec 06,2020
Minithumbup
Dawn
Julia
By: 'Manjula'
Dec 06,2020
0 people found
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Dawn was very helpful and was the main person that communicated with us. As for others we had to keep emailing to find out what was happening. We didn’t get answers or updates. Our property had been delayed for 3 months down to the developer. ...
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“I had a great experience with Smart Homes fro......”

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Dec 06,2020
Minithumbup
Dawn
By: 'Rhian'
Dec 06,2020
0 people found
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I had a great experience with Smart Homes from start to finish. Both Dawn and Jo were quick to answer emails, would always ring with any updates, and were always lovely to speak to! I really appreciate all the help they both provided in helping ...
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“We would highly recommend Smart Homes estate ......”

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Dec 04,2020
Minithumbup
Gin
By: 'Adrian'
Dec 04,2020
0 people found
this helpful
We would highly recommend Smart Homes estate agents. They have handled the sale of our property very well and have been efficient and professional throughout the process. We have particularly appreciated the quality of their communications and their provision of feedback after each viewing, as ...
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“Gemma was absolutely fantastic. Nothing was t......”

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Dec 04,2020
Minithumbup
Gemma
By: 'Brett'
Dec 04,2020
0 people found
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Gemma was absolutely fantastic. Nothing was too much trouble. Highly recommend. Bought off them last time and they were great, sold this time and just as reliable...
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“We would highly recommend Smart Homes estate ......”

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Dec 03,2020
Minithumbup
By: 'Lisa'
Dec 03,2020
0 people found
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We would highly recommend Smart Homes estate agents. They have been brilliant from the valuation to the sale of our property. The photos and video were exceptional. All staff we have been in contact with have not only been very professional but also extremely friendly. ...
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“Fantastic communication Fantastic serviceHe......”

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Dec 01,2020
Minithumbup
Helen
Jamie Smart
By: 'Rebecca'
Dec 01,2020
0 people found
this helpful
Fantastic communication Fantastic service Helen was our rock, worked above and beyond our expectations. Would recommend to friends and family as the whole process went without a glitch...
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“This review is for the after sales support...”

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Nov 28,2020
Minithumbup
Helen
By: 'Kirty'
Nov 28,2020
0 people found
this helpful
This review is for the after sales support I received, which was immaculate. I was supported by Helen, who was such a supportive, bubbly and helpful person, a real asset to the smart homes team. As a first time buyer I was full of questions ...
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“Purchased home that was listed with Smart Hom......”

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Nov 27,2020
Minithumbup
Helen
By: 'Bernd'
Nov 27,2020
1 people found
this helpful
Purchased home that was listed with Smart Homes. The experience felt very professional, from the viewing through to completion. The viewing agent came on time, was well prepared and was very knowledgeable about the property. Throughout the buying process, the sales progression team proactively reached ...
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“I wouldn't go to anyone else but Smart Homes.......”

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Nov 23,2020
Minithumbup
Sue
Helen
By: 'Jacqueline'
Nov 23,2020
0 people found
this helpful
I wouldn't go to anyone else but Smart Homes. I have now used them, in the last four years, for a property purchase, a let, and now two property sales. Excellent service. Keep you up to date constantly with what's going on, and are pro ...
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“Gemma provided excellent service throughout t......”

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Nov 22,2020
Minithumbup
Gemma
By: 'Claire'
Nov 22,2020
0 people found
this helpful
Gemma provided excellent service throughout the process of my property sale. She really helped to push the transaction through as quickly as possible . She was efficient and proactive, always returning my calls the same day. Selling is a stressful process but it was made so ...
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“As first time buyers smart homes made the who......”

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Nov 20,2020
Minithumbup
Helen
By: 'Rhyan'
Nov 20,2020
0 people found
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As first time buyers smart homes made the whole process a lot easier for us and we’re more than happy to answer any questions we might have or follow up on issues for us. Would definitely recommend going through smart homes as I’m ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents

Awards won by Smart Homes

Regional Awards won by Smart Homes

Individual Branch Awards

Solihull, B90

Solihull, B90



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Smart Homes