97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Feb 16,2021
Feb 16,2021
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Our sale was handled by Debbie Guest. What an amazing person. So professional, excellent communication skills, tenacity and a real asset to smart homes. Thank you...
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Feb 15,2021
Feb 15,2021
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Sold my property within 6 weeks. Very professional service especially as the sale happened during the pandemic. I also purchased my new home via Smart Homes and the whole after sales process was dealt with very efficiently by Helen. Always cheerful, always positive, and was genuinely ...
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Feb 15,2021
Feb 15,2021
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Fantastic service from Debbie in the sales progression team ,
She really went above and beyond for us ,
Added a real personal touch , even working in her own time to get the sale completed
Couldn’t have got through it without Debbie’s help
Thank you ...
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Feb 14,2021
Feb 14,2021
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We bought a new build flat in Solihull via Smart Homes. We found the experience smooth and stress free. We mainly dealt with Jo Williams who was excellent throughout. Our queries were always answered promptly and although property purchases can be stressful, we felt reassured ...
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Feb 12,2021
Feb 12,2021
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Gemma looked after the sale of my property. She kept me updated on progress all the way through and was extremely helpful. Would highly recommend Smart Homes....
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Feb 11,2021
Feb 11,2021
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Very efficient and helpful at all times. Julia and Louise always got back to us regarding any query and we would not fail to recommend them and Smart Homes....
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Feb 11,2021
Feb 11,2021
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Smart homes were the estate agent for the couple we purchased our house from. Their service was excellent. They went above and beyond what i would have expected and they undertook work for more than just their client in order to get the sale through ...
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Feb 10,2021
Feb 10,2021
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I would definitely recommend to choose Smart.
The team showed excellent professional and caring approach from beginning to end in the process of selling my home, with good communication at all times.
After the initial viewings, a sale progression team member was allocated to make ...
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Feb 10,2021
Feb 10,2021
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We recently used Smart Homes to sell our house. From initial valuation to marketing, viewings and sale everything was handled extremely professionally. We have been kept up to date by the team throughout with a special mention of Helen who has been amazing! Outstanding service ...
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Feb 09,2021
Feb 09,2021
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Smart Homes took over the sale of our property after a bad experience with another agent. The team kept us well informed and completed all viewings with care and honesty. Louise Lane completed the on boarding process and took the improved photographs of our property. ...
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Feb 05,2021
Feb 05,2021
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Nanci at Smart Homes in Dickens Heath has really gone above and beyond in resolving issues with our tenant. She has been there for us 100% and we are delighted her support.
Cannot recommend her enough
She is a definite asset to their lettings business....
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Feb 03,2021
Feb 03,2021
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Jo was great from start to completion. There was one minor hiccup, but Jo very quickly sorted the issue resulting in no delays to the purchase.
Jo was always available and free to chat and allow me regular updates.
Highly recommended....
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Feb 03,2021
Feb 03,2021
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A really nice team of people, who managed to remain enthusiastic despite the problems we gave them to deal with ! Everyone that we dealt with was friendly and helpful....
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Feb 02,2021
Feb 02,2021
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We would highly recommend for service from Smarthomes, they are very professional , friendly and efficient help us a lots to confirm the purchase.
Especially thank you to Tom Smart, we would not have done it without his help. He is a great and professional agent....
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Feb 01,2021
Feb 01,2021
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We were very happy with Helen Cole's service with regards to the progression of our house purchase. She called me regularly, updating me and obtaining updates from us for the seller to ensure everything went smoothly.
Moving home is stressful at the best of times, ...
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Jan 30,2021
Jan 30,2021
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Right from the valuation through to completion SmartHomes were extremely professional, efficient and kept me in the loop regularly. I would have no hesitation in recommending SmartHomes....
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Jan 29,2021
Jan 29,2021
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Me and my partner have recently purchased an apartment with the help of Jo Williams and Louise Powell.
Jo has been amazing in keeping us updated every step of the way and chasing up the solicitors for us.
Louise has also been lovely and extremely ...
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Jan 22,2021
Jan 22,2021
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Louise & Jo were faultless!
Myself and my partner expressed interest on an apartment that we now own - I had been communicating with Louise for around 6 months due to us working away. Despite this, Louise always went above and beyond, she was extremely helpful and ...
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Jan 22,2021
Jan 22,2021
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We would like to say a big Thank you for the excellent service we received regarding our house sale and purchase.
All of the team from start to finish were very helpful and professional, any concerns or worries we had were quickly resolved.
A very ...
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Jan 21,2021
Jan 21,2021
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We decided to use Smart Homes Shirley to sell our home, and that was the best decision! They say that moving house is the most stressful thing to do, but with Smart Homes and Debbie Guest in particular this was not the case.
The team ...
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Jan 21,2021
Jan 21,2021
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I purchased an apartment in Solihull with the help of Louise Powell. Louise provided an exceptional service from day one, was very professional, friendly and very approachable. Nothing was too much trouble. Any queries were always dealt with promptly. I would highly recommend Louise and ...
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Jan 16,2021
Jan 16,2021
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The team at Smart Homes have been so brilliant during my move. Laurentia in the Sales Progression team kept me updated on a regular basis, she was fully up to speed with what was happening throughout the rest of the chain, and when there were ...
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Jan 12,2021
Jan 12,2021
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100% recommend Smart Homes. Cannot praise them highly enough. The whole process of selling and purchasing was made so much easier by the efficiency, professionalism and excellent customer service from the whole team, in particular Gemma who was fantastic throughout in every way. Her constant communication ...
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Jan 07,2021
Jan 07,2021
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We have used this company twice now, the first time for a purchase and currently completing on a sale of a property. The entire team from start to finish have been exceptional and a massive thank you to to Helen in Sales Progression, as she ...
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Jan 06,2021
Jan 06,2021
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Senka is a brilliant assett to Smart Homes, she’s very approachable and honest. Myself and wife have had great experience with this company, a very smooth transaction....
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Jan 04,2021
Jan 04,2021
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Outstanding support and service, especially through an extremely difficult time.
Extremely helpful and very easy to get on with.
Managed the viewings and sale on our behalf and always kept us in the loop.
Definitely would recommend and use again in the future....
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Jan 04,2021
Jan 04,2021
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Fantastic service from Senka and Tracey at Smart who could not have been more helpful in securing a tenant for my property in a process made more complicated due to the tenant being a non-UK resident with additional paperwork to be completed etc.
Nothing was ...
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Jan 01,2021
Jan 01,2021
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We sold our house in 2018 and were on the market during lockdown. Once sold we were introduced to the sales progression team and specifically Helen who I can only describe as a consummate professional. She was punctual, knowledgeable, enthusiastic and a calming influence throughout. Communication ...
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Dec 30,2020
Dec 30,2020
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Smart homes are an excellent estate agent Helen Cole went over and above to help me sell a purchase a house through Smart homes.
Jamie Smart was so helpful as well, and he went over and above .
Would recommend them
Michael Minton...
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Dec 29,2020
Dec 29,2020
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We received truly excellent service and support .While everyone we had contact with were great , particular and special mention / praise needs to given to Helen Cole who was absolutely brilliant ,kept us fully up to date and provided great support throughout the process .Helen is ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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