97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Mar 28,2021
Mar 28,2021
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Senka was extremely helpful and always communicated very well to keep me up to date with what was going on! Was very impressed...
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Mar 28,2021
Mar 28,2021
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This is the second time we as a family have used Smarthomes in dickens Heath. Both times they’ve gone above and beyond to help me and my family; especially Senka. We Can not thank her enough for all her hard work and effort she ...
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Mar 27,2021
Mar 27,2021
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The whole team have provided us with a a professional, friendly and speedy service. Right from the valuation visit, through preparation and posting of the marketing material; the ability to get the right viewers interested and viewings arranged to be convenient tor us; and feedback ...
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Mar 26,2021
Mar 26,2021
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Good service levels.
Sales progresion push as required.
Gemma was excellent.
All round top agent.
Wouldn't hesitate to recommend.
Best agent in the West Midlands....
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Mar 26,2021
Mar 26,2021
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Myself and my husband sold our property with Smart Homes.
Debbie Guest was overseeing our progression after we agreed an offer. She was so supportive and understanding of our situation. She was always available, preempting next steps and chasing things relentlessly right up until the ...
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Mar 24,2021
Mar 24,2021
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Louise is a lovely person she has supported us through our purchase every step of the way. Patiently waited when we would turn up slightly late for our appointments. (Not that I recommend coming late come, early guys!). Gives great advice, and helps you when ...
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Mar 21,2021
Mar 21,2021
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Excellent service from start to finish, especially from Gemma Sproston in the Sales Progression team.
I would highly recommend Smart Homes....
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Mar 20,2021
Mar 20,2021
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Buying a property for the first time can be a daunting experience and although communication at times wasn't as I expected, it was really valuable to have Louise and Julia there to support me through the process! I am now the happy owner of a ...
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Mar 16,2021
Mar 16,2021
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Used Smart Homes many times over the years for myself and also family members, and always been so amazed with their service....this time Helen dealt with two properties we had to sell pretty quick and she amazed us! Even during the most difficult times ...
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Mar 16,2021
Mar 16,2021
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It’s a difficult thing selling a house but the support and great advice I have received from Louise Lane has made it a lot easier she gave me the exact advice I needed for a sale and been a support all the way through ...
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Mar 13,2021
Mar 13,2021
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We have been very impressed with the personal service from the Smart Homes Dickens Heath team. Our main contact was Senka. She guided us efficiently step by step through the process as first time landlords. We feel confident that taking the fully managed service with ...
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Mar 12,2021
Mar 12,2021
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I found Senka and the rest of the staff professional and realistic in the valuation provided. Would definitely use them again if the situation arose....
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Mar 12,2021
Mar 12,2021
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Overall a good experience. Due to covid we ended up showing round our purchasers ourselves for both their visits but a highlight was the after sales service provided by Gemma....
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Mar 10,2021
Mar 10,2021
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I have used Smart Homes when buying, selling and letting property and have received the same high standard of customer service and professionalism each time....
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Mar 09,2021
Mar 09,2021
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Absolutely brilliant after sales support - I haven't directly instructed Smart homes, they were actually instructed by the seller of the house I bought. Irrespective, Debbie Guest was absolutely superb and often worked all hours to get the job done. Thank you Debbie, you did ...
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Mar 09,2021
Mar 09,2021
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FANTASTIC SERVICE!
I simply cannot praise Smart Homes highly enough for their efficiency, friendliness, professionalism and general excellent customer service during the sale of my Mum's home. We knew from Jamie's and Louise's first visits we had made the right choice of agents.
Gemma Sproston ...
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Mar 09,2021
Mar 09,2021
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Brilliant service, we were updated frequently, our property achieved 2 over asking price offers in the first week after a year on and off the market with another internet based agency. Would recommend!...
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Mar 04,2021
Mar 04,2021
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I worked with Julia, Jo and Louise over the process of buying my apartment. They were super helpful, always ready to answer any questions and really easy to get hold of. If I had a question they couldn't answer straight away they'd always find a ...
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Mar 04,2021
Mar 04,2021
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Julia & Louise were both extremely helpful throughout the buying process, even if I was abroad for the most of it. No part of the process was of let down. Great agents and I’d love to buy with them in the future again!...
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Mar 03,2021
Mar 03,2021
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Excellent service from Julia
She was amazing, and very hardworking
Was always looking out for our interests
No issue was small
Both Julia and Jo were very enthusiastic
Thank you...
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Mar 02,2021
Mar 02,2021
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Our experience of dealing with Smart Homes as a buyer was entirely positive - Gemma was helpful, proactive and assisted considerably in successfully completing the transaction in what was a lengthy and complicated chain.
We would certainly recommend them without hesitation....
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Feb 25,2021
Feb 25,2021
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Excellent service from start to finish. All staff were caring and took the time to listen to all our needs. A special 'thank you' to Helen who was fantastic dealing with our case and guided us carefully throughout....
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Feb 25,2021
Feb 25,2021
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Louise was exceptionally helpful & professional when aiding me with the purchase of my very first property. Nothing was too much trouble & she was very prompt in answering any queries I had. Would highly recommend Louise; such a friendly & reassuring lady....
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Feb 23,2021
Feb 23,2021
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We purchased and sold our property through Smart homes. The service was outstanding on both sides.
The initial sale instruction of our home was handled by Josh Field, who made the process very easy to understand thanks to his great knowledge and experience. This proved ...
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Feb 22,2021
Feb 22,2021
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Although Josh and his team were unable to sell my property for me they did all they could and were very helpful. great people to deal with and would definitely consider using them again....
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Feb 19,2021
Feb 19,2021
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My wife and I are about to complete on the purchase of a probate sale property. The member of the sales progression team at Smart Homes I dealt with over the phone and via email was polite, professional, and proactive at all times, demonstrating patient ...
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Feb 19,2021
Feb 19,2021
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I had a great experience dealing with Smart Homes. We were selling my departed mums house and they made the whole experience as easy and stress free as is possible - considering we were selling the family home.
Debbie managed the sales progression process all ...
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Feb 17,2021
Feb 17,2021
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Senka and her team has been amazing!
They make sure everything was going smoothly.
Really professional and friendly
I highly recommend them !...
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Feb 17,2021
Feb 17,2021
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Throughout the whole process, Debbie was excellent. We had a number of issues and hurdles along the way but throughout Debbie was always exceptionally active in ensuring things were completed and we were informed and she was always there to offer us support. Debbie went ...
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Feb 16,2021
Feb 16,2021
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This is the 3rd time I’ve bought a house with smart homes and it’s been a pleasure every time. From the beginning Emma was very helpful and was ready to help in any way she could at all times. Can’t forget to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
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