97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Apr 28,2021
Apr 28,2021
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Great company delivering superb service in a difficult covid world... keep up the good work (Senka / Alan). Faultless.. with good communication....
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Apr 28,2021
Apr 28,2021
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My wife and I were extremely happy about whole process during the documentation process, it was secured, fast and reliable. The friendly communication anytime we called the office for assistance. I rate 5 stars. They did well....
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Apr 28,2021
Apr 28,2021
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Moving into our first home was so easy with Smart Homes and Senka in particular. So approachable and knowledgable. Cannot fault the service....
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Apr 28,2021
Apr 28,2021
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Amazing, from day 1 of purchase to rent the staff at Smart Homes have been exemplary!! They are always in contact, they keep you updated with news on new properties, always friendly and super helpful, I would definitely give 10 stars if possible .. love, love , love them !,...
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Apr 28,2021
Apr 28,2021
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I recently purchased a property from the new homes team at Smart Homes, I received an amazing service from beginning to end by all of the team at Smart Homes. Julia and her team went above & beyond to assist me with everything i needed. Highly ...
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Apr 28,2021
Apr 28,2021
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To the BEST management team I have worked with, here's to you and the great support you have all shown me. Thank you so much for the help and support you have shown me and look forward to working with you again very soon....
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Apr 28,2021
Apr 28,2021
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I've used smart homes a number of times and they've always had exceptional service. The team have always been warm and helpful, Senka is a pleasure to deal with and Alan has always been extremely helpful....
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Apr 27,2021
Apr 27,2021
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The people who work at Smart Homes are something else. Always kind, cordial, helpful and seemingly always going out of their way to make the experience easier for you. They are not opposed to giving you honest advice and you can tell that being as ...
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Apr 27,2021
Apr 27,2021
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I would just like to say how impressed I have been with the service provided by Helen, she really has gone above and beyond for us, keeping us up to date and checking in with us and making sure we have been completely happy along ...
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Apr 27,2021
Apr 27,2021
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We bought and sold with Smart Homes again after doing the same thing 7 years ago. Once again service was well priced, expertly arranged and we were kept informed at all times. Gemma and crew are a great team. Would not hesitate to recommend them over ...
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Apr 24,2021
Apr 24,2021
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Have used Smart Homes three times now to sell three different properties. Every time there valuation has been spot on not the cheapest or too expensive. Each time Jamie Smart has valued the properties and explained the current market in that area ,this knowledge off ...
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Apr 23,2021
Apr 23,2021
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Excellent support and communications to make a normally very stressful process very smooth and simple. Thank you very much. I would recomend Smart Homes to everyone....
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Apr 23,2021
Apr 23,2021
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Gemma kept me completely up to date from the word go on my purchase, constantly chasing for updates from all parties involved...
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Apr 21,2021
Apr 21,2021
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I have no hesitation in recommending Smart Homes for the professional way they handled the sale and purchase of my property. In particular, I would like to mention Helen who continually kept me informed of developments....
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Apr 21,2021
Apr 21,2021
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I recently purchased my first property with the new homes team at Smart Homes, I received OUTSTANDING service from beginning to end, buying your first property can be scary but the new homes team went above & beyond to assist with everything and managed to complete ...
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Apr 21,2021
Apr 21,2021
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Recently used Smart Homes who were the agents on both my sale and purchase. Extremely effective communication from Helen who regularly kept me up to date with weekly calls. Very friendly, would highly recommend....
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Apr 19,2021
Apr 19,2021
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Smart Homes were the agent selling the property I bought, and Debbie was great in pushing through a complicated chain and keeping everyone involved up to date with the transaction. Buying and selling property can be stressful, and can be made worse if lines of ...
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Apr 15,2021
Apr 15,2021
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Recently purchased a property marketed by Smart Homes. The sale was being looked after by Helen Cole. She was very helpful, kept us updated regularly and was just a pleasure to deal with. The service provided was fantastic. Would certainly recommend to others....
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Apr 14,2021
Apr 14,2021
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Laura and the team at Smart Homes Dickens Heath are very friendly and pleasant to deal with and have always acted courteously, fairly and professionally in my experience with them. The property that I rented through them was of high quality and my time living ...
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Apr 07,2021
Apr 07,2021
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I bought my property through Smart Homes recently and found them professional, responsive and easy to deal with. Staff were proactive and helpful and very responsive to any questions I raised. Helen Cole handled the purchase in a friendly and professional manner. I would recommend ...
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Apr 06,2021
Apr 06,2021
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Many thanks for a straight forward purchase in these corona chaos times. I have just completed on a house purchase from Smart Homes.
The time it took was very efficient. All of the team were very friendly and helpful. In particular i would like to ...
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Apr 06,2021
Apr 06,2021
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The service has been 10/10, from start to finish the team have been incredibly helpful & friendly throughout the process.. making it a smooth transition into our new home. Thank you all for your help & support. We are very happy!!...
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Mar 31,2021
Mar 31,2021
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Excellent service throughout, from initial valuation visit to after sales service and completion. Property sold for 99% of listed price, which was higher than other agents suggested the property should be listed at....
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Mar 31,2021
Mar 31,2021
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Smart Homes have been excellent! They are professional - prompt - and will go out of their way to provide a fantastic service!...
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Mar 30,2021
Mar 30,2021
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Having dealt with Senka on more than one occasion I can honestly say that she is a consummate rental negotiator.
She makes it her business to learn about the property and the surrounding area which has resulted in multiple offer each time. I highly would ...
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Mar 30,2021
Mar 30,2021
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Fantastic service yet again from Senka and the team at Smart Homes. Great job of finding the perfect tenants for our property with good communication throughout. Senka made the whole process seem effortless and totally put us at ease with it, thanks again!!...
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Mar 30,2021
Mar 30,2021
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Never needed to chase up on progress as we were contacted at least once a week with updates. They handled all viewings for us and gave sound advice on valuation.
Helen Cole who looked after the sale for us acted in our best interests at ...
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Mar 29,2021
Mar 29,2021
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We have used Smarts many times and each time is a pleasure. Their service is professional yet personal, all the staff are great but special thanks go to Senka...
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Mar 29,2021
Mar 29,2021
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Senka and the team did an excellent job reletting my property - thanks! They have acted on a number of my properties and I have always received an excellent and professional service....
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Mar 29,2021
Mar 29,2021
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Really pleased with the service from Smart Homes for managing my rental property. Laura is my first port of call and always responds promptly to my calls and emails but the whole team Senka, Michael and Alan are all excellent. I would certainly recommend Smart ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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