97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Apr 29,2021
Apr 29,2021
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Very professional and efficient. Buying my first property was an absolute breeze thanks to the ladies at Smarthomes. Would recommend....
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Apr 29,2021
Apr 29,2021
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I use Smart Homes services to manage both of my properties.
I can honestly say the courtesy and efficiency has been excellent.
I have dealt with many of the Dickens Heath team and all have responded quickly to any concerns i may have as a ...
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Apr 29,2021
Apr 29,2021
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Smart Homes take the stress off a landlord through their lettings and property management services.
I rely on Laura for property management topics. She has great customer service skills, is quick to reply, and offers good solutions to problems. Laura is very understanding and calm, ...
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Apr 29,2021
Apr 29,2021
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Fantastic service from Senka and the rest of the team at Smart Homes as always. I can't recommend them highly enough - great communication at all stages....
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Apr 29,2021
Apr 29,2021
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Recieved top class service from Helen Cole when buying our property from a Smart Homes vendor. There were plenty of challenges along the way with this purchase but Helen was brilliant throughout. She would keep me up to date with all conversations weekly demonstrating excellent ...
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Apr 29,2021
Apr 29,2021
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Brilliant service from the team at Smart Homes. Can't recommend Laura, Senka and the team highly enough. First class lettings service on a 24/7 basis. AAAA+++++...
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Apr 29,2021
Apr 29,2021
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Excellent service and guide through out the process. A very strong and professional team. Marketed the property immediately and arranged numerous viewings....
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Apr 29,2021
Apr 29,2021
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Helen from the Sales progression team at Smart Homes have been really helpful during the whole conveyance process. She was able to liaise between the vendor, the buyer and both solicitors to facilitate the whole process. My conservative estimate is the conveyance process was shortened ...
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Apr 29,2021
Apr 29,2021
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I received help and support during my sale from aHelen and other members of the team. The whole process was challenging due to COVID and an illness I had forcing a sale cancellation but the team continued to do their best despite the challenges....
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Apr 29,2021
Apr 29,2021
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This will be our second letting of our property using the Smart homes Dickens Heath Lettings office. We have found Senka, Alan and all of the staff there to be very helpful, polite and professional. On both occasions we have been absolutely delighted with the ...
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Apr 29,2021
Apr 29,2021
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Helen Cole has been fantastic throughout our first time buying a property. Her friendly personality has made this process a lot less stressful. All queries we had were answered quickly and we were updated on a regular basis so we felt little need to chase ...
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Apr 29,2021
Apr 29,2021
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Helen was brilliant throughout our buying experience. As first time buyers we were clueless to the process and Helen made us feel very at ease, kept us up to date consistently and was very helpful throughout....
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Apr 29,2021
Apr 29,2021
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Senka is great! Very professional & helpful with anything you need. Been a long year but was always quick at replying....
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Apr 29,2021
Apr 29,2021
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I would recommend Smart Homes to everyone!
I am both a landlord with Smart Homes lettings department as well as recently securing an onward purchase through them. The team are by far the most knowledgeable and 'customer focused' then the other agents I have been ...
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Apr 29,2021
Apr 29,2021
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Good afternoon.
Smart Homes was recommended to us but also knowing the quick sale of properties in our area. We had the Director Jamie Smart value our property and he was spot on with the sale price. We had constant communication throughout with Louise Lane ...
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Apr 29,2021
Apr 29,2021
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Excellent service. I’ve been using Smarts to let my property for over 10 years. Wouldn’t go anywhere else. Five stars....
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Apr 29,2021
Apr 29,2021
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Bought my first Buy to Let property with Smart Homes later 2020 and they could not have been more helpful at every stage from initial viewing, help with arranging mortgage and on to identifying and selecting suitable tenant.
Nothing was too much trouble for the team ...
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Apr 29,2021
Apr 29,2021
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Throughout my stressful and complicated sale transaction Helen Cole was extremely helpful, professional and efficient. Without her assistance I believe I would not have succeeded in bringing the transaction to a successful completion. I would highly recommend Helen and indeed all the staff at Smart ...
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Apr 29,2021
Apr 29,2021
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Knowledgeable team, very responsive communications. Have handheld me through my first let very effectively. Would be happy to recommend to other landlords....
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Apr 29,2021
Apr 29,2021
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I have used Smart Homes Lettings for many years and have always been extremely pleased with the quality tenants they have found for me. The service offered by the friendly staff has been excellent especially Senka and Tracey. Many thanks!!...
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Apr 29,2021
Apr 29,2021
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Helen was very helpful when purchasing our home, we would highly recommend using smart homes. Nothing was too much trouble...
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Apr 29,2021
Apr 29,2021
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Every experience I have had with Smart Homes has been brilliant to date. From Jamie viewing my property to rent, Senka organising everything and keeping me up-to-date and Alan running me through the paperwork, my experience has given me piece of mind and a very ...
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Apr 29,2021
Apr 29,2021
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Great team at Smart Homes. Julia and Louise provided a top class service for our recent purchase at Broadoaks in Solihull. Thank you...
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Apr 29,2021
Apr 29,2021
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Helen was very professional and highly proactive throughout the whole journey. She chased across the chain to provide regular updates and she always returned calls/emails promptly. We would highly recommend Smart Homes based on our experience with them!...
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Apr 29,2021
Apr 29,2021
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Great customer service and very attentive to our needs. Always quick to respond and willing to go the extra mile...
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Apr 29,2021
Apr 29,2021
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Smart Homes have always been exceptional at renting my properties. Thank you to Senka and the team...your efforts are greatly appreciated....
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Apr 28,2021
Apr 28,2021
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Helen Cole has been fantastic throughout my journey,which has been a rollercoaster. Helen has provide constant support, phoned when she said she would and worked over to ensure we were kept updated . I can not say Thank You enough. I strongly recommend Helen and ...
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Apr 28,2021
Apr 28,2021
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Fantastic service from the team at Dickens Heath. This is the first time we have put a property to rent on the market and throughout our journey, our main point of contact has been Senka. She has been extremely helpful and made a complex process ...
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Apr 28,2021
Apr 28,2021
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Senka and the Smart team have consistently provided me with a responsive and high quality service over the last 5 plus years. They are always available and work hard to deliver great results for landlords and tenants alike. They provide a commercial and creative approach to ...
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Apr 28,2021
Apr 28,2021
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Amazing service from Senka finding a tenant for my property.
Smart Homes are the most professional agent I have dealt with.
Highly recommended for all property sales and lettings requirements.
Many thanks for all your assistance Senka....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
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