97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Jun 29,2021
Jun 29,2021
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We have just completed our sale via Smart Homes in Shirley. I wanted to write this review because of the exceptional after sales service provided by Debbie Guest.
Deb kept in regular contact with us kept chasing the chain from both ends so we met ...
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Jun 24,2021
Jun 24,2021
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Senka is the best Lettings Manager in the area. Nothing is ever too much trouble for her. She is extremely professional, honest in her opinions and experienced in what she does. I would not use anyone else and would highly recommend Senka....
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Jun 23,2021
Jun 23,2021
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As a First Time Buyer, my Husband and I were looking to buy a property in Solihull. We didn't have a great experience with one of the other Estate Agents.
During our search, we found a property with Smart Homes. We viewed the property twice, ...
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Jun 23,2021
Jun 23,2021
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Very happy with Smart Homes. Used them for Lettings and house sale
Efficient and friendly and kept me informed every step of the way
Would definitely recommend them...
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Jun 21,2021
Jun 21,2021
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Smart Homes gave us a great service from marketing to the friendly and efficient sales progression team. Highly recommend this agent...
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Jun 21,2021
Jun 21,2021
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Awesome Experience throughout the whole
Process of selling with Smart. This is the second property we have sold with them and from valuation, to detail preparation and viewings, through to sales completion with Helen - the service has been second to none. If you are ...
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Jun 20,2021
Jun 20,2021
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Unauthorised Junk Mail.
If their sales operation is as good as their marketing, I would certainly not use this company. I strongly object to having marketing material dropped through my letterbox, when I have a large poster indicating NO Leaflets. Perhaps their leaflet distributor can't ...
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Jun 16,2021
Jun 16,2021
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Smart Homes were absolutely fantastic from start to finish, with really excellent customer service. Nothing was too much trouble for the team with all requests and queries dealt with in an efficient and professional manner, in particular Helen Cole and Robert Williams, Emma Daffurn and ...
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Jun 16,2021
Jun 16,2021
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Contacted Smart homes regarding a unique property we had to sell. Spoke to Jamie Smart at length on a number of occasions that explained the process and gave us our best options on how to move forward and market the property. The whole process was ...
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Jun 10,2021
Jun 10,2021
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First class service. Weekly call to update on progress. Always returned calls promptly. Staff, especially Helen, were very friendly and helpful. Would definitely use again....
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Jun 09,2021
Jun 09,2021
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We purchased a home in Broadoaks with the assistance of Louise and Julia who were attentive and helpful from the onset.
We could not fault their service and their professional enthusiasm. They helped us to in envisage our new home as well as facilitating any ...
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Jun 07,2021
Jun 07,2021
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So friendly and so helpful. I spoke to about 6 members of the team and all were very knowledgeable and happy to help....
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Jun 06,2021
Jun 06,2021
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Very happy with Smart Homes and Senka especially in dealing with all matters of the letting of my Portfolio in Hall Green and Shirley.
Senka takes from every details from photos, to listings, to viewing, to inventory until new tenants have moved in.
NO hesitation ...
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Jun 05,2021
Jun 05,2021
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A very swift and professional service provided by Smart Homes and Louise, really took the stress out of the buying experience....
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Jun 05,2021
Jun 05,2021
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Very helpful on my first time buying a property. Always available and quick to get back to me on all queries. Worked with the developer achieve a very quick turnaround on the purchase as I had time constraints. Overall good, professional service....
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Jun 01,2021
Jun 01,2021
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Debbie at Smarts Homes went above and beyond helping us with a protracted and difficult purchase. She was always there at the end of the phone if needed and was very proactive, couldn't be happier with the service and would highly recommend...
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Jun 01,2021
Jun 01,2021
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Helen Cole always gives 110% and sorts out any problems we have, she has done this on many occasions and has made the process of buying and selling much less stressful...
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May 31,2021
May 31,2021
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5 stars isn't enough. From start to finish Debbie was so helpful and supportive to us, even during a ridiculously long chain! You're incredibly lucky to have such a good member on your team. Would highly recommend smart homes to everyone....
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May 27,2021
May 27,2021
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My wife and I recently purchased our home from SMART Homes and I have to say that the service we received from start to end was brilliant. We were continuously kept informed and up to date and they worked their hardest to meet the tight ...
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May 26,2021
May 26,2021
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Excellent service from start to end, from the first viewing we had at another property and then this viewing for our home with trevor was brilliant, and then the service from Helen throughout the entire process was excellent, i would highly recommend Smart homes to ...
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May 20,2021
May 20,2021
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I never thought I’d ever be writing a good review for an estate agent but Smart Homes really is something different to any others I’ve dealt with over the last 30+ years. Although not selling my own home, we have been very fortunate to ...
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May 19,2021
May 19,2021
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Helen Cole dealt with our house purchase and I couldn't speak highly enough of her service. Very warm and friendly attitude, communicated well and spoke to me at a level so I understood. Kept in good contact with us throughout, and even helped push 3 parties ...
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May 15,2021
May 15,2021
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I have been very happy with the service given to me from start to finish. I was kept informed regarding the viewings and once the property had been sold the after sales service regarding phone calls and e-mails keeping me up date was excellent....
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May 06,2021
May 06,2021
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We've been really a happy with the sale of our property using Smart Homes, they sold our house at asking price before we even hit the market. They valued it and my decision was to go a bit over the valuation - they didn't quibble ...
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May 01,2021
May 01,2021
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Julia has been professional and helpful throughout the purchase of our property. Her communication is excellent and she carries through on her promises. Major thanks to Louse also, who was so flexible and helpful with viewings. Thanks both! We would definitely use you guys again!...
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Apr 30,2021
Apr 30,2021
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A truly amazing service from an extremely committed individual and team always returns calls , and acts quickly on any queries , can not recommend them enough , they now only manage one of my properties but have previously managed a number of our investments , well done team ...
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Apr 30,2021
Apr 30,2021
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Senka is a superb letting Agent, very attentive and willing to go the extra mile. She's efficient, hard working and builds great rapport with clients putting you at ease....
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Apr 30,2021
Apr 30,2021
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Fantastic experience with Smart Homes as always. The staff always go above and beyond. Special mention to Senka Louise Powell and Julia who have helped myself and my son both find new apartments. Cannot recommend Smart Homes enough....
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Apr 30,2021
Apr 30,2021
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I initially spoke to Helen in sales who was extremely helpful and put me through to Senka. Senka couldn't have been more helpful and made the transition to my new property smooth and stress free. Thank you Smart Homes fantastic staff and service....
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Apr 30,2021
Apr 30,2021
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As a first time landlord it was difficult to know what to expect. I purchased an apartment off plan with the view to letting it out in a fully managed basis. Senka was really helpful and managed to get a higher rental that I thought ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
Best Estate Agent in Midlands 
