97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Aug 27,2021
Aug 27,2021
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So glad we used Smart Homes.
We had a tricky time that would test the patience of many , but Helen at Smart gave us tremendous support and we're very grateful to her.
I've already recommended how good the service is to a lot of my ...
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Aug 27,2021
Aug 27,2021
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I have used smart home for a number of years and Sealed with Julie Evans. She is very professional and efficient in her manner towards me and my colleagues,And it has been a pleasure dealing with her...
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Aug 27,2021
Aug 27,2021
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Seamless service from beginning to start, professional, friendly service right through to completion, I highly recommend using Smart-Homes you will not be disappointed, not all estate agents are the same!...
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Aug 27,2021
Aug 27,2021
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Helen Cole was amazing and always assisted with a smile. Helen offered excellent customer service and always acted promptly. Thank you Helen for your amazing work and dedication....
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Aug 27,2021
Aug 27,2021
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We had excellent service from Smart Homes from valuation through to our property being selling. Our property was sold within 24 hours of the first set of viewings....
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Aug 27,2021
Aug 27,2021
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My wife and I were extremely happy and enjoy about the whole process. Hannah is always acted quick response, courteously, helpful and professional. Hannah is secure, reliable and considerate even the long lead-time of deposit and final payment of our 1st-time using the Lloyds bank ...
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Aug 27,2021
Aug 27,2021
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Both Louise, Julie and Rory were very helpful from start to finish. I got answers to all my questions and they helped make sure things were running smoothly....
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Aug 26,2021
Aug 26,2021
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Down to Earth, sensible people, with massive experience and skills, helpful, pleasant and pro active in pushing for Sale and completion. Will use again....
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Aug 26,2021
Aug 26,2021
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Senka and the team always deliver a first class service in a friendly and professional manner. They make it easy being a remote landlord...
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Aug 26,2021
Aug 26,2021
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Fantastic team from start to finish, couldn’t fault anyone, nothing was too much trouble, always returned calls - customers service was faultless. Also used Louise their in-house mortgage advisor she was brilliant....
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Aug 26,2021
Aug 26,2021
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Smart homes have provided exceptional service selling our house. From the initial meeting with Jamie, follow up by Louise and then progress from Helen they have been fantastic,
They gave advice at all stages, notified us of all viewings and then chased up all prospective ...
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Aug 26,2021
Aug 26,2021
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Fantastic service again from Smart Homes in finding me a quality tenant. Their attention to detail in all areas particularly gave me reassurance that I am fully compliant as a landlord which is very important to me. Alan in particular was excellent from start to ...
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Aug 25,2021
Aug 25,2021
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Helen Cole is brilliant!
Smart Homes are good Helen makes it excellent. She made sure we were informed and got what we needed despite being busy....
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Aug 25,2021
Aug 25,2021
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Very friendly and very good at their jobs! Really pleased we moved our house sale to Smart Homes and after months of no movement we sold quickly. Very professional service during the sales process and always prompt responses....
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Aug 25,2021
Aug 25,2021
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Helen was very helpful and proactive. She worked hard to chase up missing documents from vendor and vendor's solicitor ad provided regular updates via weekly phone calls....
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Aug 24,2021
Aug 24,2021
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Amazing service when buying a property. My solicitor’s support was virtually non existent, Helen was able to offer more support and drove the sale through giving regular updates from vendor and their solicitor. Relying on my own solicitor, think the sale would not have ...
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Aug 24,2021
Aug 24,2021
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Amazing sales progression service! Helen Cole was fantastic, without her I doubt our sale & purchase would have gone through during the stamp duty holiday. Highly recommend smart homes.
We use smart homes for the sale and the purchase of our new home. The team were ...
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Aug 18,2021
Aug 18,2021
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I can't thank Smart Homes enough for their help with my purchase. From start to finish every single person I dealt with was friendly, helpful and professional. Helen and Louise (Lewis) in particular are fabulous. There were a few bumps and hiccups along the way, ...
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Aug 13,2021
Aug 13,2021
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Have had dealings with the buying, selling and renting out arms of the company for several years and all have performed as expected or better. Would definitely recommend!...
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Aug 12,2021
Aug 12,2021
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Bought my property through Smart Homes, I'd wish I'd sold mine through them to.
Service levels were outstanding. They were very quick at getting information and relaying it. I had numerous courtesy calls too throughout the process.
I recommend them as an agent to deal ...
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Aug 05,2021
Aug 05,2021
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I generally rate the team at Smart homes as very good. They would be my go to agent. Not perfect, but better than others I've dealt with. However - Helen in sales progression, takes 'very good' to 'super star' status! Because of her alone I ...
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Jul 26,2021
Jul 26,2021
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We were extremely pleased with the service provided by Smart Homes from the start of the process to the very end. The staff always called with updates and assistance and we never felt that we had to deal with anything on our own.
The whole ...
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Jul 25,2021
Jul 25,2021
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Excellent service from start to finish. Debbie our contact at the Shirley branch was always efficient, keeping us updated at all times, always calling us back as promised with out her help the the moving process would of been so much more stressful and elongated....
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Jul 24,2021
Jul 24,2021
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Dawn helped us buy our first home.. could not ask for a better service.. always smiling and full of local knowledge.. Communication was brilliant every step of the way, we are very happy with the service provide.. thanks a bunch...
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Jul 15,2021
Jul 15,2021
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Julia and Louise couldn't have helped us any more when we bought at Broadoaks. We originally viewed to rent but they talked us through buying and the help to buy scheme. Thanks so much ladies for making the experience as easy as possible....
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Jul 13,2021
Jul 13,2021
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As a new landlord I found the lettings team extremely helpful and let me up to date with the progress. They even gave me tips on what needed to be improved fixed to avoid big costs later. Well done Senka and Allan....
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Jul 08,2021
Jul 08,2021
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Louise played an essential part in our recent house move. As we had almost called it off due to the bank refusing our mortgage application, Louise stepped in and was extremely helpful throughout the application process. Our application was subsequently successful and we secured the ...
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Jul 07,2021
Jul 07,2021
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Having used Smart Homes for a number of years now, I can't recommend them enough! The team are always, very efficient, patient, proactive, friendly and professional. If your looking for the best Estate Agent in the area, then look no further! Thank you again Smart ...
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Jul 06,2021
Jul 06,2021
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My partner and I have recently exchanged contracts for our first home in Shirely, Solihull. COVID has meant that the buying market has been rather turbulent and after having few houses fall through on us, Debbie was active in trying to help us find the ...
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Jun 29,2021
Jun 29,2021
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The service I received from Smart homes and in particular Helen Cole was outstanding. Helen was always available and helped push my solicitor to complete in a timely manner. My solicitor (Garner Canning) was awful and if it wasn't for the support of Helen, I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Best Estate Agent in Solihull 
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