97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Oct 06,2021
Oct 06,2021
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I have recently purchase my house through Smart Homes, and found the service provided to be excellent. The communication in terms of updating me on the progression of the sale and liaising with the Sellers on my behalf was reassuring, and help to alleviate some ...
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Oct 05,2021
Oct 05,2021
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Had excellent support and service throughout. Special mention for Helen, very much the glue that held things together. Thank you...
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Sep 29,2021
Sep 29,2021
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Very good service, they kept in contact on a weekly basis and as and when new iformation was received. Chased when asked and appeared to feedback just as promptly. Initial viewing to completion of the flat in just under 2 months. I would defintely recommend them....
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Sep 29,2021
Sep 29,2021
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Form start to finish, Smart Homes have been professional and helpful, guiding us through the sales process and chasing up when things aren’t on track or going to plan. Would recommend....
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Sep 27,2021
Sep 27,2021
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Dealt with Helen throughout the process of buying a property. Nothing was to much trouble and she offered invaluable advice especially when I was a little stressed! Rang me for updates every week without fail.
Thank you Helen, feel as though I found a friend.. ...
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Sep 24,2021
Sep 24,2021
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Great service from start to finish.
House was sold within a week of going on the market and once the price had been agreed the support team kicked in and made sure everything went through smoothly.
Would highly recommend....
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Sep 23,2021
Sep 23,2021
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Fantastic Service, Helen was absolutely brilliant, we couldn’t have done it without her, it’s nice when you meet people who are really good at their job!
Thank you...
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Sep 18,2021
Sep 18,2021
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I can recommend using smart homes , the Shirley branch were very good at supporting the clients on selling property and interacted well with both buyers and sellers...
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Sep 17,2021
Sep 17,2021
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I dealt with Gemma, She was a pleasure to deal with and very helpful throughout the sale process. Extremely Professional and efficient service from beginning to end...
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Sep 14,2021
Sep 14,2021
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Outstanding service. We sold our house back in Feb 21 and Debbie Guest was our negotiator. It was a long process due to the chain but Debbie regularly updated us.
The lower chain broke but Debbie was there to pick up the pieces. We eventually completed ...
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Sep 12,2021
Sep 12,2021
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Ellie lost no time sorting my Query, this young lady is a credit to Smart Homes. I would highly recommend this company....
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Sep 11,2021
Sep 11,2021
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Absolutely first class service from a first class agent. Clearly Smart Homes know their market and seem to have a team that dont let the grass grow under their feet! From the first offer to securing the confirmation everything so far has been seamless so ...
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Sep 08,2021
Sep 08,2021
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Helen was acting for my vendor and kept me very well informed on progress, with weekly calls to me. She was lovely to deal with and had a very happy disposition :-) I only wish I could say the same about my own estate agents!0...
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Sep 04,2021
Sep 04,2021
1
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After emailing the company after hours on Friday evening, I was pleasantly surprised to receive a reply the following morning.
Ellie had clearly listed what pieces of information I needed to provide in order for a viewing to be arranged.
Once I had sent the ...
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Sep 03,2021
Sep 03,2021
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Hannah and Alan were always available for us. They have been reactive to our requests. They have provided a fantastic service!...
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Aug 31,2021
Aug 31,2021
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Very helpful, Great service provided, allowed the moving in process to be simple and understanding. Would highly recommend to anyone looking for a new home....
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Aug 31,2021
Aug 31,2021
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Helen eased the sale of my property with her experience and good nature. She expertly progressed the sale between all parties for which I am most grateful....
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Aug 31,2021
Aug 31,2021
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Ellie is an excellent agent. Very professional, experienced and helpful. She helped me solve a big problem concerning the leaving of my previous property. She didn't make me feel uncomfortable, was very polite and did her best to help. I highly recommend her....
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Aug 31,2021
Aug 31,2021
1
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Smart homes offer a polite, efficient and professional service to landlords, going that extra mile to vet and select suitable tenants taking the worry out of the letting process....
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Aug 31,2021
Aug 31,2021
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Helen is a nice, kind, pleasant, thoughtful, helpful, enjoyable, magnificent,
outstanding person, with a nice personality, Helen rang me up sometimes twice a week, sometimes when she should have been going home, to inform
me of the progress of the sale of my house, Helen ...
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Aug 30,2021
Aug 30,2021
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I initially dealt with Senka when applying for my rental property , she was very informative and supportive .
Recently I have dealt with Tina as my letting negotiator and again she provides an efficient service in a timely and professional manner.
I feel confident that smart ...
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Aug 30,2021
Aug 30,2021
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Alan & Senka provided good advices and showed great professionalism in procuring a tenant for me. I am very happy with Smart Homes services and will use them again for further lettings and sales....
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Aug 29,2021
Aug 29,2021
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Really nice agents with amazing properties!
They are doing everything to help you with a smooth move
I highly recommend them !...
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Aug 29,2021
Aug 29,2021
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Lovely team, very helpful. We deal with Hannah and Alan and they have been fantastic.
They have made our journey to renting a property very smooth!...
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Aug 29,2021
Aug 29,2021
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Great lettings team at Smart Homes. I usually deal with Laura who has always been helpful, informative and professional. Would definitely recommend Smart Homes....
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Aug 29,2021
Aug 29,2021
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I have had experience as a buyer with Smart Homes, I am a first time buyer.
Smart Homes fit the estate agents stereotype perfectly. They will provide you with a deadline within which you must make an offer, they have taken this approach with me ...
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Sep 03, 2021
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(1)
Dear “Steve”
We appreciate purchasing a property can be a stressful time for everyone especially in the current market with such a high demand for property within the areas you have mentioned however we are unable to look into your review further as it appears you have registered your review in 2 different names; “Steve” and “Umer Khan”. If you could kindly confirm via email to [email protected] the name in which you made your offers then we will certainly look into your r ...
Aug 28,2021
Aug 28,2021
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Ellie have been doing great job being with great dedication and attention to I’ve requested. Very pleased with service provided....
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Aug 28,2021
Aug 28,2021
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Thanks to the letting team at Smart Homes to help secure my apartment. The transactio was quick and efficient. Great service....
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Aug 28,2021
Aug 28,2021
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Brilliant service from start to finish. Smart Homes kept me informed of progress at all times. Helen was so lovely and supportive and made the experience a lot less stressful than it could have been. I would definitely use them again....
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Aug 27,2021
Aug 27,2021
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Overall good service. Except on one occasion over the phone, the staff were all polite and friendly. Hannah was very understanding, helpful and always replied promptly when contacted. Smooth move in on the date with Nanci. Thank you all!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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