97% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
99% lettings fee satisfaction
Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.Our staff are all ...
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Established in 1998 by Jamie Smart we have evolved into the industry’s market leaders, dealing with Sales, New Homes, Land and Commercial.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Receiving referrals from generation to generation we are driven by extremely high customer service standards and constantly striving to surpass our client’s expectations.
Our staff are all highly experienced, well-informed, and motivated to achieve the ultimate outcome for all our clients.
Latest Reviews
View all Reviews 1539Featured Review
a
reviewed by 'Mohammed'
25th Nov 2024
reviewed by 'Sally L'
17th Nov 2024
reviewed by 'Shuhaib'
15th Nov 2024
reviewed by 'Jamie H'
14th Nov 2024
reviewed by 'Marianna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,000 | £26,995,000 |
| Lettings | 98% | 99% | £450 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 246 | 2 | 112 | 5 | 698 | 12 | 400 | 13 | 46 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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Mar 06,2023
Mar 06,2023
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks
Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes anymore!!...
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Feb 27,2023
Feb 27,2023
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Just a quick note to say thank you to the simply amazing team at Smart Homes...Honest, efficient and thoroughly supportive...as a buyer they supported me as much as I am sure they supported the vendor...a very sincere thanks to Tom, Nicola and ...
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Jan 13,2022
Jan 13,2022
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Our property manager Tina Margetts of Smart Homes was very professional and courteous at all times and a pleasure to deal with...
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Jan 12,2022
Jan 12,2022
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Good overall service. Approachable staff and keen to help. I would surely recommend to any new landlord/landlady. Thanks for all of your hard and dedication....
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Jan 12,2022
Jan 12,2022
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I first contacted Smart Homes in November 2018, since then I have had many dealings with them, I have always found them very helpful and willing to go outside their job remit to ensure everything went smoothly. I will celebrate 2years at this property at the ...
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Jan 12,2022
Jan 12,2022
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Tina has been fantastic managing my property. During COVID Tina and smart homes have made renting my house out very easy. Always available when needed and keeping on top of the maintenance and invoicing....
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Jan 12,2022
Jan 12,2022
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We are very pleased with the Smart Homes team since we joined in early 2021 and also with our property manager Tina who has gave us a professional and efficient service from the beginning of our rental, always keeping us updated with maintenance issues etc. They ...
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Jan 12,2022
Jan 12,2022
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Had no problems with letting my flat and staff always happy to help when required. Not had any problems since instruction Smarts Fully Managed Service....
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Jan 12,2022
Jan 12,2022
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I have been letting a house with Smart Homes for several years now and have always found them to be very helpful, and prompt. They are always approachable and provide excellent service. I would recommend them highly to anyone looking to either purchase or let ...
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Jan 12,2022
Jan 12,2022
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Smart Homes have been excellent letting agents for my properties. I have been very happy with their services to date. Tina has always been very supportive, approachable and professional in her work. Will continue to use the services from Smart Homes in future. Highly recommended....
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Jan 12,2022
Jan 12,2022
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Tina who looks after my property letting at Smart homes is excellent. She keeps me well informed and is is very prompt with communications. Tina makes letting easy. Thank you for all your hard work. Thank you also to Senka for assigning me Tina....
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Jan 11,2022
Jan 11,2022
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Debbie, handled the sale of my Mothers home with efficiency and professionalism. Three offers within twenty four hours. Kept a good track on the purchasers progress, communicated well with our solicitors, keeping things simple and trouble/stress free.
Would have no hesitation is recommended Smart ...
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Dec 20,2021
Dec 20,2021
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Excellent service. Friendly and helpful staff members.
Prompt responses to all my questions and queries and I felt that all staff members I spoke with cared about my queries and concerns....
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Dec 15,2021
Dec 15,2021
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A thoroughly professional approach and friendly service.
Gin Kaur handled our sale and was very efficient, making things happen when needed. She always kept us up to date with progress and did so in a very cheerful manner. Probably the best estate agent team ( with ...
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Dec 08,2021
Dec 08,2021
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My partner and I have just bought a house through Smart Homes and we couldn't be happier with the service provided. All the staff members we interacted with were very professional. In the later stages, Helen was our point of contact and she was so ...
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Dec 04,2021
Dec 04,2021
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We recently sold our home through Smart Homes and found them to be friendly, helpful, professional and proactive throughout the process. While I expected this with the sale itself (as obviously this was a service we paid for, and they absolutely lived up to my ...
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Dec 01,2021
Dec 01,2021
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I have been using Smart Homes for many years now, not only to Sell my Properties, but also purchasing them too. I can simply say that all of the team are great and the transactions have always been very smooth and in good time. I ...
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Dec 01,2021
Dec 01,2021
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I want to say that my purchase with Smart homes was excellent, they supported me all way and really pushed things through to completion, a special thank you to Debbie as well....
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Nov 29,2021
Nov 29,2021
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Thank you so much Smart Homes!
After a struggled few years on and off the market with multiple agents, Smart Homes were by far better than the rest. Communication was never an issue, their attitude remained enthusiastic and helpful and we are so pleased to ...
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Nov 25,2021
Nov 25,2021
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Unfortunately Smart Homes struggled to sell our home. I think the attitude of the agents and the quality of the listing and pictures are what let us down.
After months on the market, at a time when it's a "seller's market", Smart Homes were not ...
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Nov 29, 2021
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(1)
We are delighted that you have agreed a sale on your property, we know how upsetting it was for you when the sale we agreed fell through earlier this year.
We are however disappointed to hear that you feel our service wasn’t up to our normal high standard. Complacency is not a word we hear from our clients but we will certainly investigate your comments and address any issues in relation to our service where we feel necessary . ...
Nov 19,2021
Nov 19,2021
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Fantastic Service from start to finish, my property was marketed on the Monday and the tenants moved in on the Friday, nothing was too much trouble for the lettings team. Thank you everyone, special thanks to Senka & Tracey...
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Nov 05,2021
Nov 05,2021
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I would recommend anyone to use Smart Homes. They are professional, reactive and proactive - in particular Gemma who dealt with the purchase of my first home. Gemma responded to emails, resolved issues and queries quickly as well as provided regular updates with the progress.
...
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Nov 03,2021
Nov 03,2021
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From the outset of engaging Smart Homes, the service the staff especially Helen has been fantastic, would highly recommend SmartHomes as the support is there for you with a regular update how your sale is progressing...
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Nov 03,2021
Nov 03,2021
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Smart Homes Lettings we're amazing with me for getting my 1st home, the team helped me all the way through the process and it all happened very quick which was great.
Any thing I have needed once I have moved in they have been straight ...
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“Big thumbs up to Helen Cole for closing my deal with great responsibility with professional approach....”
Nov 01,2021
Nov 01,2021
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It was my first property deal with any sort of agent starting from viewing till finalizing but during this course i interacted with few many other agents during the process of viewings and property search but Smart-homes is an agent you can trust on blindly. ...
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Nov 01,2021
Nov 01,2021
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Excellent experience with Smart Homes. Helen worked as our sales progresser and was crucial in the process going smoothly. She was professional , easy to contact and quick to respond as well as always being aware of what was going on on both sides of the ...
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Oct 29,2021
Oct 29,2021
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After being on the market with another agent for ages, old my mother's property with Smart Homes. They were amazing from start to finish, excellent communication by Helen even if there was no update she would call me each week. Thank you so much! Would ...
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Oct 29,2021
Oct 29,2021
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The Better Agent
I've bought and sold house, always having to chase. What a refreshing change that Smart were always ahead of the game, chasing for me. Thank you so much.
This time I bought and sold with them....
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Oct 29,2021
Oct 29,2021
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We contacted Louise at Smart Homes who carried out an appraisal on our home and once instructed set to market the house quickly with a great video and supporting literature a few viewings later we had sold but sadly the couple started to mess us ...
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Oct 25,2021
Oct 25,2021
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After having my property up for sale with another local agent for months, who did nothing, I finally had Simon round who revalued my property and put it on the market straight away. It sold within days and from then on, everything went smoothly. Gemma ...
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Oct 20,2021
Oct 20,2021
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Very good service. Would definitely use again. Only annoying factor is the amount of time to close property with leasehold. Took 5 months, but not the estate agent fault. UK real estate law and solicitor requirements evidently consume considerable time....
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Oct 14,2021
Oct 14,2021
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We are very happy with the service provided by the agent throughout our property sale journey. Staffs are very friendly and very helpful. They understood the local market well and provided good advice....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 1:46 PM 13/09/2023 by allAgents
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
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