99% sales valuation accuracy
98% sales fee satisfaction
We are a dynamic, forward thinking independent Estate Agency, specialising in residential property sales.
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We are a dynamic, forward thinking independent Estate Agency, specialising in residential property sales.
Latest Reviews
View all Reviews 621Featured Review
a
reviewed by 'Mr & Mrs Richmond'
24th Oct 2024
reviewed by 'Bill &Sue'
23rd Oct 2024
reviewed by 'Name witheld'
22nd Oct 2024
reviewed by 'Richard'
22nd Oct 2024
reviewed by 'phil'
4th Sep 2024
reviewed by 'Emma'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 98% | £39,000 | £35,500,066 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 0 | 0 | 398 | 5 | 198 | 6 | 7 | 1 |
Areas covered
- Solihull
- Knowle
- Balsall Common
- Birmingham
- Dorridge
Address
Malvern House, New Road
Solihull
West Midlands
B91 3DL
0121 705 4040
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Images & Videos
Featured Review
a
Jul 31,2024
Jul 31,2024
1
people found
this helpful
this helpful
We recently had the pleasure of working with Simon Burt Estate Agent's during our home buying journey, and we can't praise their services enough. From the very beginning, Simon and his team demonstrated exceptional professionalism, deep knowledge of the market, and a genuine commitment to ...
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Oct 07,2015
Oct 07,2015
3
people found
this helpful
this helpful
Following the death of my mother I took responsibility for the sale of her house on behalf of the trustee's. The probate valuations I received varied by a ludicrous amount (up to 25%) which left us very confused as to how to price the house, especially ...
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Sep 28,2015
Sep 28,2015
3
people found
this helpful
this helpful
Within the first few stages of the buying process the whole team were fantastic at communication and were very helpful. Unfortunately after a sale was agreed for their property, it became increasingly difficult to get in touch with either the branch or the sales progression ...
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Oct 06, 2015
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(1)
Thank you for taking the time to write a review. We appreciate all the kind words people say on here, and take any negative comments very seriously as we pride ourselves on our customer service. It's disappointing that in this instance the review is a negative one. Both Simon and I were unaware of the difficulties you experiened communicating with the progression team. Had we been made aware, the problem could've been dealt with sooner. To this end, I'd like to extend my sincere apologies, and e ...
Sep 24,2015
Sep 24,2015
2
people found
this helpful
this helpful
A great overall estate agents, sold my house in 24 hours for more than the asking price! Great pictures where taken by Simon, a really friendly estate agents and very professional service throughout can't recommend you highly enough! Maddy and Sue also lovely and very helpful ...
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Sep 23,2015
Sep 23,2015
2
people found
this helpful
this helpful
Can't fault the service from Simon and his team, Simon himself is very friendly, enthusiastic and knowledgable as is maddy and his support staff. they keep you updated and informed of any progress making sure everything goes through as smoothly as possible. we would highly ...
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Sep 22,2015
Sep 22,2015
1
people found
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I found Simon to be most helpful and enthusiastic - often available outside normal hours
His conveyancing team were on the ball - and kept me informed as to what my conveyancing team should be doing !...
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Aug 31,2015
Aug 31,2015
3
people found
this helpful
this helpful
Simon and the team were superbly efficient dealing with the sale in our absence.
We were regularly updated on the progress and his enthusiasm and personal approach made the whole experience extremely positive.
We would have no hesitation in recommending his company and have already ...
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Comment on agent fees
Very reasonable.
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Aug 28,2015
Aug 28,2015
2
people found
this helpful
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From start to finish, the service provided by Simon Burt and his entire team was faultless. Simon has a personalised approach to selling homes which I believe is unusual if not unique. Even when our sale fell through, Simon managed to resell the house in ...
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Aug 28,2015
Aug 28,2015
1
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We recently bought a property with Simon Burt and we found him very helpful. He was willing to show us around the property several times and at short notice and he dealt with all our queries in a dedicated and professional manner. We would recommend ...
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Aug 21,2015
Aug 21,2015
2
people found
this helpful
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We sold our house with Simon Burt Homes following a positive review from a friend and their recommendation wasn't misplaced.
Simon and the team worked extremely hard with us to sell our house as we were keen to move quickly. We had plenty of viewings ...
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Comment on agent fees
Extremely competitive and not reflective of the service provided!!
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Aug 05,2015
Aug 05,2015
1
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Having read many positive reviews from friends who have used Simon Burt in the past, he was the 1st person I called when we needed to sell our property. He quickly found a buyer and maintained a professional service and attitude throughout the process.
Highly ...
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Aug 05,2015
Aug 05,2015
3
people found
this helpful
this helpful
Simon finally sold our house after being for sale with other local agents for over a year. He has a fresh approach, with good communication between us and his team. All of which are friendly and professional.
I would definately use him again and recommend ...
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Jul 30,2015
Jul 30,2015
3
people found
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Sales progression with Simon Burt's team was fantastic. I was called weekly and kept up to speed on the sale from the sellers end. Simon also made sure that the mixed messages from the solicitor was clarified by contact me directly....
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Jul 28,2015
Jul 28,2015
1
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Simon has the grit, determination and energy that leaves other local agents in the shadows. He is highly accessible even out of office hours and is rigorous in following up potential buyers post viewing (which we all know can be highly frustrating as show home ...
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Jul 27,2015
Jul 27,2015
2
people found
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Found the overall service from Simon Burt Estate Agents very professional. If a query or problem arose Maddy would get back to us with an answer asap....
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Jul 26,2015
Jul 26,2015
2
people found
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Simon was very friendly and easy to deal with. He took a personal interest in our sale, which was under a tight time constraint, and when our initial sale fell through he had the house back on the market with viewings booked the next day.
...
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Comment on agent fees
Less than other estate agents we looked at.
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Jul 14,2015
Jul 14,2015
1
people found
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this helpful
This propoertly unexpectedly came back on the market and Simon made the time to show my wife and I round on seperarte days due to work commitments. The vendor needed to complete quite quickly so Simon and his staff ensured things moved through the process ...
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Jul 10,2015
Jul 10,2015
2
people found
this helpful
this helpful
Many thanks for the continued support and enthusiasum shown durring the purchase of our new home.
It was a plesure to deal with you and we were always treated with polite, efficient profesionalisim throughout.
We couldn't have bought this house without you and would always ...
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Jun 21,2015
Jun 21,2015
0
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I have been looking for a property and contacted this firm to keep me updated on properties that suited my criteria. I went through all my details with them. A couple of weeks later, a property came up which suited me but they had not ...
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What agent could do to change your mind?
A don't care attitude by the young lady on the phoneAttached Filesnbsp;
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Jun 22, 2015
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We always strive to offer a fantastic customer experience, however, in this instance it appears that we have failed to deliver, and apologise profusely for the poor experience. Feedback, good or bad is always helpful - thank you for taking the time to post yours. ...
Jun 15,2015
Jun 15,2015
1
people found
this helpful
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I was very pleased with the way Simon and all the staff at Simon Burt dealt with the sale of my property. I was particularly impressed with the professional but personal and caring service I received, this had been missing from larger estate agents I'd ...
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Jun 11,2015
Jun 11,2015
1
people found
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After meeting a number of local agents to discuss the sale of our home, we made the decision to go with Simon Burt. Simon's professionalism and experience shone through during our initial meeting. We were also very keen on the modern looking design of the ...
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Jun 10,2015
Jun 10,2015
0
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Simon Burt estate agents were very accommodating and did their very best to enable a smooth transition into our new home. They were polite and courteous at every stage and answered any queries quickly and professionally. I would recommend their services....
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Jun 07,2015
Jun 07,2015
2
people found
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We decided to sell our home with Simon Burt following a number of proposals from other agents. Simon came across as very enthusiastic and knowledgable, he also listened and understood our needs and requirements as a seller. I addition he was honest and genuine and ...
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Jun 05,2015
Jun 05,2015
0
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Excellent service...thanks to Simon my property sold within 48 hours.
Both Simon and Amber were allways there to answer any questions or queries I had and also reassure me when needed.
As a result my sale went very smoothly and would highly recommend Simon Burt ...
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Jun 05,2015
Jun 05,2015
0
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We recently bought our new home through Simon Burt estate agents and we were extremely impressed with their service . From the first contact our enquiry was responded to very promptly and we were shown the property at times to suit us - nothing was too ...
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Jun 03,2015
Jun 03,2015
3
people found
this helpful
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Very supportive. Buying a house is a stressful exercise for first time buyers like me. In this journey you need estate agent who can guide you and Also get you in confidence that they are there to support and make buying pleasant experience. Simon Burt ...
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Jun 02,2015
Jun 02,2015
1
people found
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I was very impressed with the Simon Burt process from initial meeting and confirmation through offer and offer acceptance to completion. This was slick and efficient. The most unique part of the service in my opinion is the Sales Progression team ie Maddy and Natalie ...
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Comment on agent fees
I felt I got value for money!
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Jun 01,2015
Jun 01,2015
0
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I've recently completed a purchase via this Agent. The staff were helpful & friendly, all communication was timely, viewing slots were easy to arrange and the agent was always on time. Everyone was extremely supportive and professional throughout the process and I'd like to thank them ...
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May 28,2015
May 28,2015
0
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My wife and I were incredibly impressed from start to finish. In terms of the initial sales enquiry, viewings, offer and negotiations...we dealt directly with Simon. He was honest and struck a good balance between the interest of us the buyer and his client ...
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May 26,2015
May 26,2015
2
people found
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Simon Burt and his staff provided excellent service for both our sale and purchase. They were always available and happy to help and provided excellent explanations and information to all the queries we had. Through all stages of the process we were kept up to ...
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May 25,2015
May 25,2015
1
people found
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this helpful
My house sold in 5 days! Simon was extremely professional, Maddy would call every week with any updates, I don't remember having to call them. This was a stress free sale thanks to Simon and his team!
I would definitely recommend Simon Burt....
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Complaints Procedure
Complaints Procedure
Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Information for Customers
Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One – Verbal Complaint
All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two – Written Complaint
If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 11:58 AM 22/06/2020 by allAgents
Simon Burt The Estate Agent prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Information for Customers
Simon Burt The Estate Agent is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
Stage One – Verbal Complaint
All complaints should, in the first instance, be directed to Simon Burt. He will endeavour to resolve your complaint immediately, and no later than five working days of the first notification.
Stage Two – Written Complaint
If you remain dissatisfied, you may then further your complaint in writing. You must write to Simon Burt within one month of receiving the original response. He will acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a written response from Simon Burt, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online athttp://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
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