68% sales valuation accuracy
71% sales fee satisfaction
91% lettings valuation accuracy
66% lettings fee satisfaction
We are a family run business established since the 90's. We have had great success and overcome issues of the past. With a fresh new team and outlook for 2017 we aim to provide great customer service and experience for our clients and welcome them in to the new Sherlock Family.
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We are a family run business established since the 90's. We have had great success and overcome issues of the past. With a fresh new team and outlook for 2017 we aim to provide great customer service and experience for our clients and welcome them in to the new Sherlock Family.
Latest Reviews
View all Reviews 67
12th Sep 2020
reviewed by 'Luke'
10th Mar 2020
reviewed by 'Michael'
21st Jan 2020
reviewed by 'Kay'
16th Nov 2019
reviewed by 'Jake'
28th Sep 2019
reviewed by 'Jamie'
3rd Sep 2019
reviewed by 'Akilu'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 68% | 71% | £300,000 | £300,000 |
| Lettings | 91% | 66% | £400 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 0 | 24 | 26 | 1 | 0 | 1 | 0 | 0 | 2 |
Areas covered
- M21
- M15
- M16
- Altrincham
- M20
- South Manchester
- M19
- M32
- M45
- M33
- M28
- M14
- SK8
Address
58 Beech Road
Chorlton-cum-Hardy,Manchester
Greater Manchester
M21 9EG
01618818228
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Dec 12,2016
Dec 12,2016
1
people found
this helpful
this helpful
I finished with these lot about 18 months ago. Worst experience of my life and totally put me off renting, staff dont give a care in the world about anyone but themselves, money unfairly taken off my deposit and rest of deposit has not been returned 18 ...
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Comment on agent fees
Bad
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Dec 20, 2016
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(1)
Dear Craig, The agent does not profit or gain from deductions from your deposit. Any deductions are returned to your landlord for any damages to the property that may have occured during your tenancy or outstanding charges such as rent. Please refer to the terms of your tenancy in order to obtain any balance of your deposit that you believe is due to you. Should you have any questions or queries please kindly contact the Lettings Manager. ...
Feb 05,2016
Feb 05,2016
3
people found
this helpful
this helpful
Absolutely abysmal service. Having been pre - warned, I should never have gone through this agent, but didn't believe anyone in business could really be so blatant in the manner in which they tried to hold on to my deposit at the end of the ...
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What agent could do to change your mind?
Unable to comment as their fees, and their perception of what constitutes their fees, seem to be two different things.Attached Filesnbsp;
Comment on agent fees
Unable to comment as their fees, and their perception of what constitutes their fees, seem to be two different things.
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Feb 29, 2016
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it is unfortunately that your cheque went astray in the Royal Mail. We note that you are in receipt of the funds for your deposit. Deposits are protected as is legislation. The staff at Sherlock Homes and any other agent who protect tenants deposits have no control over your deposit ...
Jan 22,2016
Jan 22,2016
1
people found
this helpful
this helpful
Sherlock Homes have been the worst estate agent I have ever used. They are unprofessional and difficult to deal with. When I first moved into the apartment there were a number of issues and when I raised these they took over 4 months to complete - ...
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What agent could do to change your mind?
The fees are standard but with regards to their service - they shouldn't charge anything.Attached Filesnbsp;
Comment on agent fees
The fees are standard but with regards to their service - they shouldn't charge anything.
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Jan 26, 2016
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(1)
Dear Customer, I am sorry that you feel you have had a poor service from our Repairs Department. Please would you email [email protected] and confirm which member of staff failed to address your repairs request so that we may address this issue and likewise please confirm which member of staff you believe was unhelpful. I am informed that the Lettings Manager Laura has more recently liaised between yourself and your landlord concerning charges to your deposit and was able to reach an ag ...
Oct 12,2015
Oct 12,2015
1
people found
this helpful
this helpful
Sherlock Holmes is the worst agency I have ever dealt with. They are are so unprofessional. The love collecting rent money that's all they care about. When you call or come to pay rent they are all smiling as soon as it's a repair issue ...
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Nov 30, 2015
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(1)
Dear Angeline,
Thank you for your comments. All tenants sign an inventory at the commencement of their tenancy agreeing to the condition of the property. This is then compared the Exit Inspection at the end of the tenancy once the tenants have vacated. The result of the report is then sent to the landlord so that they may advise what they wish to charge their tenants for. As agent we are limited on what we can and cannot do. We note your frustration however as agent we cannot spend a landl ...
Oct 08,2015
Oct 08,2015
0
people found
this helpful
this helpful
I have dealt with Sherlock Homes for some nine years now, in that time I have found the staff to be polite, courteous and extremely professional. I have been through many lettings now and the experience I have had with Sherlock Homes is what one ...
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Sep 30,2015
Sep 30,2015
2
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There is simply nothing positive I can say about sherlock homes, the entire team are unhelpful and at times rude, they are simply money grabbing jobs worths and have no idea how to talk to clients and can clearly not run the company.
When my ...
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What agent could do to change your mind?
Far too much needs improving but heres a few Better communication between staff and their tenants Actually providing evidence as to how and why you came to these decisions When tenents provide evidence that they have not done something (holes in the wall) instead of making up some reason why I isnt your staff maybe just fix the issue, considering you find it very diffcult to provide evidence yourselves Give the tenant chance to rectify the problems before they leave the property (although I have proof there wasn't anything to rectify) Instead of lying and saying what the tenant whats to hear i.e once youve sent this in we can send out your cheque, maybe explain there are futher issues that need to be dealt with this reduces the amount of times the tenant has to ringAttached Filesnbsp;
Comment on agent fees
Charged a ridiculous amount for admin fees when first entering the property Charged a further ridiculous amount when leaving the property without providing evidence as to why (toast crumbs on the side does not take ‚£260 pounds to clean!!!!!!)
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Nov 30, 2015
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Landlords do on occasion allow tenants to return to the property to make good any damage or cleaning. This is dependant on when the tenant requests to return and when any new tenant is due to move into the property. Some landlords do not allow tenants to return particularly where the works are excessive or where the landlord feels the tenants conduct throughout the tenancy has not been satisfactory. Again and more importantly - all tenants have the right to go to the TDS or whoever their depo ...
Aug 03,2015
Aug 03,2015
0
people found
this helpful
this helpful
Sherlock Homes deliver a very good service to us. We are happy to continue working with Caroline and the team in Chorlton. Good luck with the business for many years to come....
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Jul 14,2015
Jul 14,2015
0
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As a landlord I have used Sherlock Homes as my letting agents since I bought my property, over 10 years ago. I have nothing but praise for the way they carry out their business. they are extremely professional & courteous. Being a landlord can be very stressful ...
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Comment on agent fees
very happy with their fee - they certainly earned it
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Jun 30,2015
Jun 30,2015
1
people found
this helpful
this helpful
When we read these negative reviews, we think it's not going to happen to us.
As per my issues when moved in, reported here on 26/10/2014, I now face issues moving out.
The same issues reported here by other people when leaving.
When you move in, ...
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What agent could do to change your mind?
Inflated, incoherent.Attached Filesnbsp;
Comment on agent fees
Inflated, incoherent.
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Jul 03, 2015
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(1)
Dear tenant, Please kindly provide confirmation of your name and property so that your complaint may be addressed. You are provided with an inventory at the commencement of your tenancy which confirms the condition of the property. You are then able to update the condition of the property if you disagree with the contents. it is the tenants responsibility to ensure that the property is left in a clean and tidy condition at the end of the tenancy. Should the tenant not leave the property cle ...
May 06,2015
May 06,2015
1
people found
this helpful
this helpful
Caroline was most helpful and patient with even the most basic of our queries, and we had a lot of those since we were first time renters in the UK. She accurately answered all our questions, and the agency was flexible enough to suit our ...
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Nov 15,2014
Nov 15,2014
0
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In the market for accommodation, I was shown a flat in the course of an arranged viewing. This flat, while to my liking turned out, through a miscommunication to have been already let. The estate agent who had shown me the flat in question went ...
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Oct 31,2014
Oct 31,2014
2
people found
this helpful
this helpful
I was looking to let my house out and I had a few of the local agents round but caroline from Sherlock homes was by far the most helpful and knowledgeable def recommend to friends...
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Oct 26,2014
Oct 26,2014
1
people found
this helpful
this helpful
The only good thing I can say is staff responsiveness.
Although I had to wait 50 minutes after the agreed time for viewing.
I have an excellent credit history, permanent job in IT but still had to provide guarantor. Had to pay 6 months in advance because ...
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Sep 28,2014
Sep 28,2014
0
people found
this helpful
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Incredibly helpful and supportive throughout the process of helping us identify the right let and gaining the references. We needed to be able to move in quickly, and Stacey did everything she could to get the right information collated and then submitted in time. And ...
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Comment on agent fees
The fees seemed very reasonable bearing in mind the quality of support we received organising the letting and the quality of the information pack about the property.
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Jul 01,2014
Jul 01,2014
0
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The apartment I rented from Sherlock homes developed an unsuable en-suite due to water leakage that went bad. On reporting this to the agents, they followed it up with the landlord. However, the property is managed by a debt management company and they had to ...
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Jun 22,2014
Jun 22,2014
0
people found
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I have been renting a property from Sherlock Homes for around 7 years now and I really cannot fault their willingness to help out and put things right if needed.
Whenever I have had to call them they have been very quick at getting back in ...
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May 19,2014
May 19,2014
4
people found
this helpful
this helpful
Caroline advised me on 12th May that my tenant was leaving at the end of May. To her credit, she had a tenant organised by 16th May to take up residence from the start of June. This is the most efficient service I have received ...
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May 12,2014
May 12,2014
1
people found
this helpful
this helpful
The service that I have received from Sherlock Homes 4U over the past couple of years has been excellent. In the past I have found estate agents to be difficult, unhelpful and bad at communication, but dealing with the staff at Sherlock Homes has been ...
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May 12,2014
May 12,2014
0
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When I first moved into the property, there were issues in the bedrooms regarding damp resulting from a leak in the roof. I have been in the property for almost 2 years and the problem has only just been fully resolved. The people I initially dealt ...
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May 05,2014
May 05,2014
5
people found
this helpful
this helpful
I have been dealing with Sherlock Homes for more than eight years now. They let and manage a number of apartments which I have in Manchester. I have always found the team at Sherlock Homes to be very helpful and always replied quickly to any ...
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May 02,2014
May 02,2014
5
people found
this helpful
this helpful
The staff at Sherlock Homes were by far the friendliest and most professional of all the estate agents we met when searching for our rental home. They were never pushy and never pressured us to take a property. Instead, they recommended we take our time ...
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May 01,2014
May 01,2014
7
people found
this helpful
this helpful
Used Sherlock Homes to look at several properties in the area we required - as their office is in the middle of the area. From the outset the whole team were relaxed and friendly. Caroline was the agent who has shown us 3 properties and myself ...
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Apr 30,2014
Apr 30,2014
4
people found
this helpful
this helpful
I have been a tenant with Sherlock Homes for 5 years. I have always had a speedy response to any repairs required. Last year I had a difficult time with the property management which Helen of Sherlock Homes helped me with. Helen was always extremly professional ...
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Apr 01,2014
Apr 01,2014
3
people found
this helpful
this helpful
The property I'm living in is a fairly large one bedroom flat and for the last year it's been a decent place to live in with no major issues.
Sherlock Homes (the estate agent) have always been very quick to respond to repair any minor ...
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Mar 26,2014
Mar 26,2014
4
people found
this helpful
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The very worst customer service experience that I have ever had.
This company will actively try and keep your deposit from you. Not only that but when we handed in our leaving notice, they lost it and wrote to us claiming we owed them rent. ...
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Apr 09, 2015
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Paul D i believe everything you have stated as we have been through the same. ...
Mar 04,2014
Mar 04,2014
2
people found
this helpful
this helpful
you rent a property for 6 months - the property is not in an excellent state - its just ok. On leaving the property after 6 months (in a better state than I received it) yes, you guessed it they found some dirt and some marks on ...
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Mar 18, 2014
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Dear Andy, We are sorry that you feel you have had cause to complain. We note your comments on this website but you have made no reference to which property you are referring to. Please would you kindly contact us at [email protected] and confirm your full name and to which address you are referring to so that we may look into this matter further. Clearly as agent we do not benefit or profit from the tenants deposit. Any deductions from a tenants deposit are transferred to the landl ...
Feb 20,2014
Feb 20,2014
2
people found
this helpful
this helpful
I have just completed a property sale through Sherlock homes and it was a stress free operation. They kept me informed every step of the way and their customer service was second to none. Prior to this, I let the property through them and never ...
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Feb 07,2014
Feb 07,2014
1
people found
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this helpful
''They charged me 'for' pre-existing damage to the property. They don't listen or care about their customers. Their dealing with me on exit was unhelpful, rude and disrespectful. Keep away....
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What agent could do to change your mind?
By being honest and learning the basics on communicating and dealing with customersAttached Filesnbsp;
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Mar 18, 2014
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(1)
Dear Tenant, We are sorry to hear your complaint. Please kindly email [email protected] with your name and the property you are referring to so that we may look into this matter further. Tenants are given inventories at the commencement of the tenancy for them to check and sign in agreement with the contents They do have at this time the opportunity to make any amendments to the inventory to highlight anything they believe the inventory clerk may have missed. A copy of the inventory ...
Sep 10,2013
Sep 10,2013
7
people found
this helpful
this helpful
Second-worst letting agent I've ever dealt with. My wife and I are already sick of dealing with them, and we've only been here a month. Emailing them is worthless - you won't get a meaningful reply - though obviously they insist you do it so ...
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What agent could do to change your mind?
At this point, there is nothing they could do to change my mind. Once a company has proven itself untrustworthy - a company, not simply a single agent - what reason does a customer have to trust them again? And the number of people we have dealt with at SherlockHomes4U who have demonstrated a complete absence of both professionalism and even basic competence suggests that apathy regarding tenants' concerns is endemic.Attached Filesnbsp;
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Sep 27, 2013
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Update: Sherlock Homes demanded a huge increase to the rent to fit the boiler which we were told, initially, was fitted in the property.
Furthermore: We now have written evidence that our Deposit wasn't placed into a Tenancy Deposit Scheme (as they had previously claimed, repeatedly and in writing) until six weeks after the start of the tenancy. If you are stupid enough to go to this company, make sure you demand your Tenancy Code (repeatedly, and citing Section 213 of the Housing Act 2004) a ...
Sep 08,2013
Sep 08,2013
2
people found
this helpful
this helpful
This agency lacks any sort of professionalism and/or competence. Starting off with poor communication, no replies to emails, but all smiles and yes-yes when you go there directly, however, nothing ever happens.
First, they ask for endless documents, and a UK guarantor, if one ...
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What agent could do to change your mind?
Simply, they should take care of their customers, and not view them as solely a source of moneyAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:08 AM 24/07/2017 by David Buckley
Best Letting Agent in M21 
