Sarah Kenny Residential Lettings
4.9/5, 473 reviews
96% recommended
93% lettings valuation accuracy
95% lettings fee satisfaction
Sarah Kenny relocated from London to Bristol in the mid-1980s with her husband, Tony Kenny. They were looking for a home to rent but the minefield of letting agents pushing a multitude of properties that didn’t meet their brief resulted in a time-consuming and frustrating experience.There was ... show more Sarah Kenny relocated from London to Bristol in the mid-1980s with her husband, Tony Kenny. They were looking for a home to rent but the minefield of letting agents pushing a multitude of properties that didn’t meet their brief resulted in a time-consuming and frustrating experience.

There was a clear need for a bespoke lettings agency in Bristol that would specialise in matching quality apartments and houses with individuals, couples and families who preferred to work with an agency who immediately understood their requirement, accurately filtered suitable properties and provided a personal, intuitive service that made the potentially stressful business of moving, pleasurable and calm.

In 1990, Sarah Kenny Residential Lettings was launched, with the first office being located in Sarah’s spare bedroom! Eight months later and with eight managed properties, Sarah teamed up with fellow director Peter Allen and they moved into a Clifton-based office.

Fast forward thirty years and the business is still thriving. With a professional background in HR, Sarah has always prioritised the happiness and well-being of her team members who she firmly believes are the heart of the business. Having a healthy work-life balance where every member of the team feels valued and appreciated is reflected in the calibre of service provided to our clients.
Bristol Property Lets | Flats & Houses to rent | Sarah Kenny

Latest Reviews

 View all Reviews 473
Featured Review
a
reviewed by 'Karina'
“Stress free and easy process, massive thanks to Connor and Ceana who helped us with any queries and concerns - ......”
Featured Review
a
reviewed by 'Samvir'
“Friendly service and was kept informed throughout the whole process. Viewing was done very well and agent showed us around ......”
Featured Review
a
reviewed by 'Katy and Andy'
“We recently started a tenancy with Sarah Kenny as the agent. Connor who showed us round two properties before we ......”
Featured Review
a
reviewed by 'Happy Landlord'
“I have lost count of the number of years that Sarah Kenny have provided letting agency services to me but ......”
Featured Review
a
reviewed by 'Paul'
“Had a very good experience renting my flat in Clifton. First time I have rented in nearly 40 years. The Sarah ......”
2nd Dec 2024
reviewed by 'Gustavo'
“Well organized, clear on the communications and helpful in general during all the process....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 93% 95% £550 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
108 0 340 14 0 0 1 0 7 3
Areas covered
  • BS8
  • BS2
  • BS6
  • BS1
  • BS7
  • BS9
  • BS3
  • BS10
Address

30 Regent Street
Bristol
North Somerset
BS8 4HU
0117 946 7171

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 16:00
  • Sunday: 12:00 - 16:00
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Sarah Kenny Residential Lettings Image 1
Featured Review
a

“Stress free and easy process, massive thanks ......”

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Dec 13,2023
Minithumbup
By: 'Karina'
Dec 13,2023
1 people found
this helpful
Stress free and easy process, massive thanks to Connor and Ceana who helped us with any queries and concerns - now we can enjoy the comfort of our lovely flat !...
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a

“Friendly service and was kept informed throug......”

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Dec 19,2023
Minithumbup
By: 'Samvir'
Dec 19,2023
1 people found
this helpful
Friendly service and was kept informed throughout the whole process. Viewing was done very well and agent showed us around explaining all the details. Kept in contact through emails. They also kept me updated throughout the referencing process where some delays occurred however these were ...
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Featured Review
a

“We recently started a tenancy with Sarah Kenny as the agent...”

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Dec 11,2023
Minithumbup
By: 'Katy and Andy'
Dec 11,2023
2 people found
this helpful
We recently started a tenancy with Sarah Kenny as the agent. Connor who showed us round two properties before we decided on one to rent was very friendly, professional and gave his honest opinions. All communications we've had with anyone at Sarah Kenny have also ...
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Featured Review
a

“Simply the best!...”

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Oct 16,2023
Minithumbup
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Rebecca
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Hayley
By: 'Happy Landlord'
Oct 16,2023
1 people found
this helpful
I have lost count of the number of years that Sarah Kenny have provided letting agency services to me but I can honestly say I have never once regretted my choice. The service provided has been professional, efficient and friendly. In short - excellent right ...
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Featured Review
a

“Had a very good experience renting my flat in......”

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Oct 06,2023
Minithumbup
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Anita
By: 'Paul'
Oct 06,2023
1 people found
this helpful
Had a very good experience renting my flat in Clifton. First time I have rented in nearly 40 years. The Sarah Kenny team guided this apprehensive novice with aplomb. Also great follow up and assistance since. Highly recommended....
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“Very satisfied customer...”

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Feb 11,2019
Minithumbup
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Hayley
By: 'Douglas'
Feb 11,2019
0 people found
this helpful
Having had a first class experience with Sarah Kenny as a tenant in the past I was confident that they would be the right partner when it came to letting out and managing my own property. That was back in 2014 and I continue to be ...
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Comment on agent fees
Management fees are very fair and I have been pleasantly surprised by the competitive pricing of any contractors instructed for maintenance and repairs.
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“Great experience with Sarah Kenny...”

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Feb 06,2019
Minithumbup
By: 'Neil'
Feb 06,2019
0 people found
this helpful
I recently rented a property through Sarah Kenny Lettings in Bristol. Thoroughly impressed with their professionalism, expertise and friendliness; all managed by Laura and her talented team. Emma, the lettings negotiator, really tried to help me find the right property. Special thanks to Leah and ...
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Comment on agent fees
Good
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“Extremely satisfied...”

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Feb 03,2019
Minithumbup
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Laura Higgins
By: 'Salvatore'
Feb 03,2019
0 people found
this helpful
I am very pleased with the professional and friendly approach that Laura had during our meeting on the day I moved in my new flat in Bristol. She explained everything clearly and exhaustively and she carried out the flat inventory in a objectively way and ...
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“Friendly, efficient and welcoming...”

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Jan 31,2019
Minithumbup
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Laura Higgins
By: 'Nina'
Jan 31,2019
0 people found
this helpful
I was really impressed by the efficient and friendly staff at Sarah Kenny. I had a tight deadline to move into a rented property and the Sarah Kenny team, in particular Laura Higgins, Emma Loveland and Leah Berry, were absolutely wonderful and made sure everything ...
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Comment on agent fees
They seem to be slightly more than in other agents but the service seems to be much better.
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“Fantastic service...”

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Jan 29,2019
Minithumbup
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Rebecca
By: 'DCJ'
Jan 29,2019
0 people found
this helpful
A first class service. I would absolutely recommend using this Management Company. Rebecca McKelvey is excellent in managing an efficient and polite team. Olivia Graham was fantastic. So professional and a pleasure to deal with. Renting out the property was so simple and nothing was ...
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Comment on agent fees
Very reasonable and worth every penny
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“Excellent Service...”

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Jan 29,2019
Minithumbup
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Peter
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Laura Higgins
By: 'Vivienne'
Jan 29,2019
0 people found
this helpful
As a Landlord I have used Sarah Kenny agency on several occasions and have found their service to be very professional. They cover every aspect of letting and have found me excellent tenants. I have no hesitation in recommending them....
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Comment on agent fees
Comparable with other agents
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“Disappointing...”

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Jan 22,2019
Minithumbdown
By: 'Ginger'
Jan 22,2019
1 people found
this helpful
Unprofessional management, leaving us without essentials for weeks.Very slow response,not supportive.Overcharged us. High staff turnover and had no point of contact for a long time. Inconsistent....
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Comment on agent fees
Too expensive.
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Rebecca McKelvey
Jan 23, 2019
View all comments (1)
Thank you for taking the time to leave this review and I am sorry to hear about your experience. We pride ourselves on offering a friendly professional service and I am sorry if this was not the case for you. Please could you drop me an email with the address which you rented through us and what your issues were during your tenancy? My email address is [email protected]. ...

“FIRST CLASS SERVICE...”

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Jan 21,2019
Minithumbup
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Rebecca
By: 'Ian'
Jan 21,2019
0 people found
this helpful
I have experience, over many years, of working with letting agents. I have not, before, come across a team as professional and as thorough as the SK Team. I particularly value the personal approach - the Team knows me and my property. Communications are excellent, ...
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Comment on agent fees
Good
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“Fantastic client service....”

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Jan 18,2019
Minithumbup
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Peter
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Rebecca
By: 'Rob'
Jan 18,2019
0 people found
this helpful
The team at Sarah Kenny has managed my flats for two years and I have been thoroughly impressed. I wish I had appointed them ten years ago! Great client service and also sound commercial advice....
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Comment on agent fees
Reasonable and on market.
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“Excellent service...”

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Jan 10,2019
Minithumbup
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Laura Higgins
By: 'Sara'
Jan 10,2019
0 people found
this helpful
Laura was always incredibly helpful, friendly, and thorough. She took care of everything and made the process easier than expected....
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Comment on agent fees
The fees seemed high to me.
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“A fantastic experience from start to finish!...”

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Jan 09,2019
Minithumbup
By: 'L.Ibbitson'
Jan 09,2019
0 people found
this helpful
Having had an awful experience with another letting agent we were beyond thrilled with the compassion and care we received from SK, especially after having such an awful time previously! From our first enquiry about a property all the way through to 6 months later moving ...
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Comment on agent fees
Good
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“Brilliant brilliant...”

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Jan 03,2019
Minithumbup
By: 'Christopher'
Jan 03,2019
0 people found
this helpful
A pleasure to deal with from our first viewing all the way through to handling our move in. True professionals...
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“Fantastic Property Manager...”

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Dec 20,2018
Minithumbup
By: 'Stacey'
Dec 20,2018
0 people found
this helpful
David was always an utter pleasure to deal with! Any issue we had he made sure was sorted as soon as possible and we did have a few with a difficult neighbour. He was always pleasent on the phone and in person and I feel ...
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“Highly Recommended...”

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Dec 17,2018
Minithumbup
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Laura Higgins
By: 'Satisfied'
Dec 17,2018
0 people found
this helpful
We purchased a brand new property. We live abroad. Sarah Kenney in the shape of Laura Higgins took care of every detail from A to Z: taking possession of the keys from the sales agent, arranging curtains, curtain poles, a sparkiling clean, arranging access for ...
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Comment on agent fees
Fair and reasonable
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“Fantastic & Friendly!...”

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Dec 17,2018
Minithumbup
By: 'Chloe'
Dec 17,2018
0 people found
this helpful
Laura helped us at every stage of our property search and offered a friendly and professional service. Communication was always prompt ensuring that the moving process was as easy as possible....
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Comment on agent fees
Fees are a little high but no worse than any other letting agents in the Bristol area. However, the service we received at Sarah Kenny far exceeded expectations and so fees seem fair.
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“Well Done!...”

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Dec 11,2018
Minithumbup
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Laura Higgins
By: 'David'
Dec 11,2018
0 people found
this helpful
Very happy with the professionalism and customer-centric service provided by a positive and engaging team. As a landlord I would recommend this office and will certainly co-operate with them again in the future - David...
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Comment on agent fees
Competitive / Value for Money
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“Sarah Kenny...”

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Nov 28,2018
Minithumbup
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Rebecca
By: 'Ann'
Nov 28,2018
0 people found
this helpful
Sarah Kenny has dealt with, at first four flats in Clifton and lately the two that we still own, over a period of several years. We have found them to be extremely helpful and reliable and we would not consider using any other agent. Highly ...
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Comment on agent fees
Fair
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“Easy and Calm Process...”

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Nov 26,2018
Minithumbup
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Laura Higgins
By: 'Cameron'
Nov 26,2018
0 people found
this helpful
From previous experience I would generally give estate agents a miss where possible. However, Sarah Kenny has massively changed my mind on this. They were attentive and pleasant to deal with throughout the whole process. We moved from London to Bristol which was not very ...
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Comment on agent fees
At first I thought they were quite high but after the service received I completely understand why and have no complaints.
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“Great service...”

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Nov 15,2018
Minithumbup
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Laura Higgins
By: 'Fiona'
Nov 15,2018
0 people found
this helpful
We've let our flat through Sarah Kenny for the last three years, which says it all. We're delighted with the service they provide....
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Comment on agent fees
Fair
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“Excellent service...”

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Nov 05,2018
Minithumbup
By: 'Ryan'
Nov 05,2018
0 people found
this helpful
Overall, excellent service from the SarahKenny team. I am very happy in my apartment, and the team really helped be a good part of that. Thank you. Ryan...
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“Great agency...”

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Oct 23,2018
Minithumbup
By: 'Lee'
Oct 23,2018
0 people found
this helpful
They are extremely polite and professional. Everything procedure was so smooth. I will strongly recommend Sarah Kenny to my friends who are looking for accommodation....
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“Great experience...”

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Oct 14,2018
Minithumbup
By: 'A.Vallis'
Oct 14,2018
0 people found
this helpful
We were very happy with the service from Sarah Kenny. Lydia was friendly and approachable throughout the process. In correspondence, Leah was always clear and quick to respond. Overall, the process of moving was very smooth and we would use Sarah Kenny again in the ...
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Comment on agent fees
The fees are not particularly cheap, however in hindsight it was money well spent, especially compared with other agencies in Bristol.
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“Very professional & Orginized service...”

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Sep 30,2018
Minithumbup
By: 'Samir'
Sep 30,2018
0 people found
this helpful
To be honest, Sara Kenny is one of the best letting agencies that I dealt with. even though I moved from Dublin to Bristol it was very smooth process, starting from the viewing appointment until the check-in procedures everything was organized. The staff was friendly ...
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“First Class Service...”

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Sep 29,2018
Minithumbup
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Peter
By: 'Miguel'
Sep 29,2018
0 people found
this helpful
Throughout the process of preparing our flat for market and, subsequently, the property management service we have received a courteous and friendly service with good attention to detail. The property was rented within 48 hours....
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“New Flat...”

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Sep 26,2018
Minithumbup
By: 'B&S'
Sep 26,2018
0 people found
this helpful
Lydia and the whole Sarah Kenny team were extremely helpful throughout the whole letting process. They were accommodating on the viewings, processed paperwork and responded to queries quickly and provided support when moving in. I would recommend there services to others looking for a letting ...
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“Great service received...”

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Aug 29,2018
Minithumbup
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Laura Higgins
By: 'Fozan'
Aug 29,2018
0 people found
this helpful
Absolute best service for young professionals. Prompt communication and very friendly staff. Would definitely recommend to others in Bristol area!...
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Comment on agent fees
Thank you for all your help with the property and for making sure everything went well.
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“Brilliant service!...”

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Aug 15,2018
Minithumbup
By: 'Hannah'
Aug 15,2018
0 people found
this helpful
Our move was a potentially complicated one due to my partner and I having awkward working situations. However, our move was smooth and we found the staff to be very helpful and accommodating. Our flat is gorgeous and what could have been a stressful process ...
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Comment on agent fees
Reasonable and in line with other fees I've paid in the past within Bristol.
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“Fantastic!...”

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Aug 15,2018
Minithumbup
By: 'EP'
Aug 15,2018
0 people found
this helpful
The team at Sarah Kenny were fantastic from start to finish. As first time (not including student housing) renters, they made the process straightforward and were friendly the entire time. Not having to worry so much gave us plenty of time to be excited about ...
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Comment on agent fees
Comparable agency fees.
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“Moving In...”

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Aug 10,2018
Minithumbup
By: 'N'
Aug 10,2018
0 people found
this helpful
Both Lydia and Leah have helped my partner and I diligently throughout the whole process of viewing the property, to moving in. They have been very prompt at responding to our queries, even if it is just a quick 'we will get back to you/...
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Comment on agent fees
Too expensive
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“Renting through Sarah Kenny...”

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Aug 02,2018
Minithumbup
By: 'George'
Aug 02,2018
0 people found
this helpful
Leah and Lydia have been extremely easy to deal with what can be a stressful process. They were efficient, friendly and responsive with any questions or queries I had and were always very courteous. If I was able to include more staff members on the ...
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Comment on agent fees
Good.
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No image available Laura Higgins
(60)
Staff picture Hayley
(48)
Staff picture Rebecca
(35)
Staff picture Peter
(26)
No image available Sarah
(21)
Staff picture Sasha
Staff picture Laura
Staff picture Anita
No image available Zoe

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 14/10/2022, 4:08 PM by Rebecca McKelvey
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:57 AM 05/12/2023 by allAgents

Awards won by Sarah Kenny Residential Lettings

Regional Awards won by Sarah Kenny Residential Lettings

Individual Branch Awards

Bristol, BS8



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