Sarah Kenny Residential Lettings
4.9/5, 473 reviews
96% recommended
93% lettings valuation accuracy
95% lettings fee satisfaction
Sarah Kenny relocated from London to Bristol in the mid-1980s with her husband, Tony Kenny. They were looking for a home to rent but the minefield of letting agents pushing a multitude of properties that didn’t meet their brief resulted in a time-consuming and frustrating experience.There was ... show more Sarah Kenny relocated from London to Bristol in the mid-1980s with her husband, Tony Kenny. They were looking for a home to rent but the minefield of letting agents pushing a multitude of properties that didn’t meet their brief resulted in a time-consuming and frustrating experience.

There was a clear need for a bespoke lettings agency in Bristol that would specialise in matching quality apartments and houses with individuals, couples and families who preferred to work with an agency who immediately understood their requirement, accurately filtered suitable properties and provided a personal, intuitive service that made the potentially stressful business of moving, pleasurable and calm.

In 1990, Sarah Kenny Residential Lettings was launched, with the first office being located in Sarah’s spare bedroom! Eight months later and with eight managed properties, Sarah teamed up with fellow director Peter Allen and they moved into a Clifton-based office.

Fast forward thirty years and the business is still thriving. With a professional background in HR, Sarah has always prioritised the happiness and well-being of her team members who she firmly believes are the heart of the business. Having a healthy work-life balance where every member of the team feels valued and appreciated is reflected in the calibre of service provided to our clients.
Bristol Property Lets | Flats & Houses to rent | Sarah Kenny

Latest Reviews

 View all Reviews 473
Featured Review
a
reviewed by 'Karina'
“Stress free and easy process, massive thanks to Connor and Ceana who helped us with any queries and concerns - ......”
Featured Review
a
reviewed by 'Samvir'
“Friendly service and was kept informed throughout the whole process. Viewing was done very well and agent showed us around ......”
Featured Review
a
reviewed by 'Katy and Andy'
“We recently started a tenancy with Sarah Kenny as the agent. Connor who showed us round two properties before we ......”
Featured Review
a
reviewed by 'Happy Landlord'
“I have lost count of the number of years that Sarah Kenny have provided letting agency services to me but ......”
Featured Review
a
reviewed by 'Paul'
“Had a very good experience renting my flat in Clifton. First time I have rented in nearly 40 years. The Sarah ......”
2nd Dec 2024
reviewed by 'Gustavo'
“Well organized, clear on the communications and helpful in general during all the process....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 93% 95% £550 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
108 0 340 14 0 0 1 0 7 3
Areas covered
  • BS8
  • BS2
  • BS6
  • BS1
  • BS7
  • BS9
  • BS3
  • BS10
Address

30 Regent Street
Bristol
North Somerset
BS8 4HU
0117 946 7171

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 16:00
  • Sunday: 12:00 - 16:00
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Sarah Kenny Residential Lettings Image 1
Featured Review
a

“Stress free and easy process, massive thanks ......”

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Dec 13,2023
Minithumbup
By: 'Karina'
Dec 13,2023
1 people found
this helpful
Stress free and easy process, massive thanks to Connor and Ceana who helped us with any queries and concerns - now we can enjoy the comfort of our lovely flat !...
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Featured Review
a

“Friendly service and was kept informed throug......”

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Dec 19,2023
Minithumbup
By: 'Samvir'
Dec 19,2023
1 people found
this helpful
Friendly service and was kept informed throughout the whole process. Viewing was done very well and agent showed us around explaining all the details. Kept in contact through emails. They also kept me updated throughout the referencing process where some delays occurred however these were ...
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Featured Review
a

“We recently started a tenancy with Sarah Kenny as the agent...”

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Dec 11,2023
Minithumbup
By: 'Katy and Andy'
Dec 11,2023
2 people found
this helpful
We recently started a tenancy with Sarah Kenny as the agent. Connor who showed us round two properties before we decided on one to rent was very friendly, professional and gave his honest opinions. All communications we've had with anyone at Sarah Kenny have also ...
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Featured Review
a

“Simply the best!...”

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Oct 16,2023
Minithumbup
Staff profile picture
Rebecca
Staff profile picture
Hayley
By: 'Happy Landlord'
Oct 16,2023
1 people found
this helpful
I have lost count of the number of years that Sarah Kenny have provided letting agency services to me but I can honestly say I have never once regretted my choice. The service provided has been professional, efficient and friendly. In short - excellent right ...
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Featured Review
a

“Had a very good experience renting my flat in......”

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Oct 06,2023
Minithumbup
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Anita
By: 'Paul'
Oct 06,2023
1 people found
this helpful
Had a very good experience renting my flat in Clifton. First time I have rented in nearly 40 years. The Sarah Kenny team guided this apprehensive novice with aplomb. Also great follow up and assistance since. Highly recommended....
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“We have used Sarah Kenny Residential Lettings for many years ......”

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May 24,2016
Minithumbup
By: 'Waite'
May 24,2016
1 people found
this helpful
We have used Sarah Kenny Residential Lettings for many years and cannot recommend them highly enough. Our current property manager Emma Loveland is absolutely first class. Nothing what so ever is too much trouble for Emma and her attention to detail ensures total piece of ...
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Comment on agent fees
Good
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“Curiosity brought me back to Sarah Kenny website. What a ......”

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May 21,2016
Minithumbdown
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Peter
By: 'A.'
May 21,2016
2 people found
this helpful
Curiosity brought me back to Sarah Kenny website. What a pleasant surprise it is to see that the flat (REDRD124) for which I applied nearly a month ago is still on market. Now, I can't help but wonder whether the agents are interested in letting ...
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What agent could do to change your mind?
Bad.
Attached Filesnbsp;
Comment on agent fees
Bad.
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Was this helpful? Yes

“Laura was really helpful. I met her twice before I ......”

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May 16,2016
Minithumbup
By: 'Stamatis'
May 16,2016
1 people found
this helpful
Laura was really helpful. I met her twice before I rent the house and she answered all my questions. Also, she replied me asap in my emails. Thank you for your services...
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“Emma Loveland has provided an outstanding service dealing with both ......”

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May 12,2016
Minithumbup
By: 'Dr'
May 12,2016
1 people found
this helpful
Emma Loveland has provided an outstanding service dealing with both our tenants and management company. Emma is always polite and courteous, responds very promptly to all matters, and handles whatever occurs, good, not so good or even less with tact, diplomacy and good common sense. ...
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Comment on agent fees
Reasonable
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“This company did a very good job of managing the ......”

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May 10,2016
Minithumbdown
By: 'Ben'
May 10,2016
0 people found
this helpful
This company did a very good job of managing the property that we rented. They had been quite responsive and addressed most issues within a reasonable time period. Unfortunately, at the end of the lease term, they did as many agents would do and chose ...
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What agent could do to change your mind?
N/A
Attached Filesnbsp;
Comment on agent fees
N/A
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Was this helpful? Yes
By: Rebecca McKelvey
May 16, 2016
View all comments (1)
We are sorry that you feel this way, the Landlord agreed to release you from the tenancy agreement early on the basis that you paid rent up until a new tenant moved in and paid his reletting fee. You moved out 3 weeks before the new tenants moved in and the Landlord agreed to reinmburse you 2 weeks rent because he had carried out some decoration work in between tenancies. Your request for a rent refund only came on the day you were leaving the property. The issue of the cleaning is now with the ...

“Super helpful, everything went very smoothly and we now living ......”

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Apr 29,2016
Minithumbup
By: 'E.'
Apr 29,2016
1 people found
this helpful
Super helpful, everything went very smoothly and we now living in a lovely flat! Quick turnaround for the move in....
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Comment on agent fees
fairly expensive
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“Outstanding communication, support and service from both personnel. Friendly and ......”

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Apr 27,2016
Minithumbup
By: 'Jay'
Apr 27,2016
1 people found
this helpful
Outstanding communication, support and service from both personnel. Friendly and helpful at all times. Exceedingly quick and efficient, with amazing attention to detail. Got my partner and I moved into an amazing place in record time. No complaints whatsoever. Highly professional....
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Comment on agent fees
Fees were outlined from the start and there were no hidden surprises. Can't ask for more.
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“Excellent service: prompt communication and personal service. We wanted to ......”

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Apr 22,2016
Minithumbup
By: 'Cat'
Apr 22,2016
1 people found
this helpful
Excellent service: prompt communication and personal service. We wanted to move ASAP and we were moved in within ten days!...
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Comment on agent fees
Good - no hidden fees.
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“Sarah Kenny helped us find a brilliant flat in the ......”

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Apr 15,2016
Minithumbup
By: 'Hannah'
Apr 15,2016
1 people found
this helpful
Sarah Kenny helped us find a brilliant flat in the perfect area. The team was always friendly and helpful. They really helped explain how the process worked and answered all of our questions. Absolutely no problems or issues with anything....
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“Sarah Kenny Lettings through Laura helped us find our new ......”

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Apr 11,2016
Minithumbup
By: 'J'
Apr 11,2016
0 people found
this helpful
Sarah Kenny Lettings through Laura helped us find our new home quickly and enabled the process of moving was simple and stress-free. Very friendly and efficient service...
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“Well organised, and responsive. The whole process was smooth and ......”

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Apr 11,2016
Minithumbup
By: 'Richard'
Apr 11,2016
1 people found
this helpful
Well organised, and responsive. The whole process was smooth and fast. I appreciated the flexibility around checking in, which was done quickly and efficiently. Good follow up....
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“I cannot thank Sarah Kenny enough for helping my partner ......”

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Apr 11,2016
Minithumbup
By: 'Roscoe'
Apr 11,2016
1 people found
this helpful
I cannot thank Sarah Kenny enough for helping my partner and I find our first property together. They were fantastic, helpful and reasonably priced and so far the aftercare has been fantastic! Would recommend to anyone in Bristol!...
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Comment on agent fees
The fees were higher than some other agents we looked with, but for the service it was worth it.
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“Laura arrived at the property on time and prepared with ......”

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Mar 30,2016
Minithumbup
By: 'Ben'
Mar 30,2016
1 people found
this helpful
Laura arrived at the property on time and prepared with good knowledge of the property and area. During the process of having my offer accepted and post-acceptance, both Laura and Leah were very helpful in answering all my questions in a prompt and professional manner....
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Comment on agent fees
Fees were about average for the agents in the area.
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“The best agency I dealt with so far and I ......”

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Mar 24,2016
Minithumbup
By: 'EZ'
Mar 24,2016
1 people found
this helpful
The best agency I dealt with so far and I have been renting for the past 10 years. Very friendly, extremely accommodating. Excellent communication - I was kept up to date with the whole process up to the signing the tenancy and then more. Very pleased. ...
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“Excellant personal service, ensured all milestones were achieved and no ......”

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Mar 23,2016
Minithumbup
By: 'Stuart'
Mar 23,2016
1 people found
this helpful
Excellant personal service, ensured all milestones were achieved and no issues and happy with flat. Thanks to Laura Barker for a nice easy move...
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Comment on agent fees
reasonable
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“Renting our new property with Sarah Kenny was a breeze ......”

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Mar 22,2016
Minithumbup
By: 'Leila'
Mar 22,2016
1 people found
this helpful
Renting our new property with Sarah Kenny was a breeze and very positive experience. They are extremely professional and diligent. In particular, our negotiator Laura, was so helpful, positive and friendly, yet at the same time showed the upmost professionalism. We're now very happy in ...
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Comment on agent fees
Good
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“Laura was a pleasure to work with and Leah was ......”

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Mar 22,2016
Minithumbup
By: 'Enrique'
Mar 22,2016
1 people found
this helpful
Laura was a pleasure to work with and Leah was both patient and informative throughout. Will definetly keep this agency on my must use for the forseable future...
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Comment on agent fees
Within reason
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“A wonderfully helpful team of people who have helped us ......”

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Mar 17,2016
Minithumbup
By: 'Katy'
Mar 17,2016
0 people found
this helpful
A wonderfully helpful team of people who have helped us to make a rather laborious process very simple, but with a friendly and kind manner. Thanks for everything!...
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“I've used many letting agencies over the years, but I ......”

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Mar 07,2016
Minithumbup
By: 'Tony'
Mar 07,2016
0 people found
this helpful
I've used many letting agencies over the years, but I can safely say that the help from the team at Sarah Kenny has been the best yet. They were extremely professional and made what is often a stressful experience a pleasurable one....
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“Laura Baker was very friendly, professional and efficient in helping ......”

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Mar 07,2016
Minithumbup
By: 'Sarah'
Mar 07,2016
0 people found
this helpful
Laura Baker was very friendly, professional and efficient in helping us find a flat to rent. We also dealt with Leah who was also very helpful and efficient....
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Comment on agent fees
Probably about right.
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“Very happy with the service received from Sarah kenny lettings. ......”

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Feb 25,2016
Minithumbup
By: 'Ivy'
Feb 25,2016
0 people found
this helpful
Very happy with the service received from Sarah kenny lettings. Laura and Leah are friendly and their response to the enquirers are very efficient and quick. Thank you....
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Comment on agent fees
good
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“Hassle free renting. Staff were very friendly and helpful. Communication ......”

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Feb 23,2016
Minithumbup
By: 'Robert'
Feb 23,2016
0 people found
this helpful
Hassle free renting. Staff were very friendly and helpful. Communication very good. All round a pleasure to deal with. Definitely recommended....
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“Hi, very prompt, careful and considerate service and aftercare from ......”

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Feb 17,2016
Minithumbup
By: 'Tim'
Feb 17,2016
0 people found
this helpful
Hi, very prompt, careful and considerate service and aftercare from Laura and Leah. Absolutely first class all round, would not hesitate to use them again, sincerely, Tim...
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Comment on agent fees
Acceptable
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“My fiancee and I moved to Bristol from The Netherlands ......”

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Feb 17,2016
Minithumbup
By: 'Sara'
Feb 17,2016
0 people found
this helpful
My fiancee and I moved to Bristol from The Netherlands over a month ago and the first 4 weeks we had to stay in a hotel. The first days in The UK were a bit stressful for us, as we knew that the rental market in ...
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“Laura was effective and charming. She understood my intent and ......”

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Feb 16,2016
Minithumbup
By: 'James'
Feb 16,2016
0 people found
this helpful
Laura was effective and charming. She understood my intent and narrowed my search quickly, presenting two very good options. The move in was smooth and fast, a pleasure....
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“The past 3 months I came across many different letting agencies, ......”

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Feb 11,2016
Minithumbup
By: 'Marcin'
Feb 11,2016
0 people found
this helpful
The past 3 months I came across many different letting agencies, where unfortunately majority of them were very unprofessional. That is, until we dealt with the Sarah Kenny Residential Lettings. They are extremely professional, and we got many - very good - tips from Mrs Laura ...
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“I was incredibly happy with the support I got from ......”

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Jan 13,2016
Minithumbup
By: 'tomplayer'
Jan 13,2016
0 people found
this helpful
I was incredibly happy with the support I got from Laura. She provided me with accurate and timely updates on the move as well as quickly providing answers to further questions I had about the equipment in the property....
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Comment on agent fees
The agent fees are in-line with the area standard.
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“I was very happy with the help provided by Laura ......”

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Jan 13,2016
Minithumbup
By: 'Julien'
Jan 13,2016
0 people found
this helpful
I was very happy with the help provided by Laura and Leah. Every step in the letting process has been very well explained by Laura, making my move to the UK much easier than I was expecting!...
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“Moving to a new country is a stressful experience. Besides ......”

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Jan 12,2016
Minithumbup
By: 'Silviu'
Jan 12,2016
0 people found
this helpful
Moving to a new country is a stressful experience. Besides all the stress associated with moving, I also head to learn about the bureaucratic specifics of the UK regarding renting an apartment. Everyone I interacted with at Sarah Kenny Residential Lettings was very helpful, answered ...
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Comment on agent fees
The fees are adjusted to the rented property and in my opinion they are fair for the apartment I found through them.
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“Laura and Leah were a pleasure to work with. They ......”

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Dec 09,2015
Minithumbup
By: 'Eilidh'
Dec 09,2015
0 people found
this helpful
Laura and Leah were a pleasure to work with. They were professional, efficient and made the renting and moving in process very smooth. Now we have moved in we have our own property manager who has also proven to be very efficient. We have rented ...
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Comment on agent fees
A little steep but very efficient and professional.
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No image available Laura Higgins
(60)
Staff picture Hayley
(48)
Staff picture Rebecca
(35)
Staff picture Peter
(26)
No image available Sarah
(21)
Staff picture Sasha
Staff picture Laura
Staff picture Anita
No image available Zoe

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 14/10/2022, 4:08 PM by Rebecca McKelvey
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:57 AM 05/12/2023 by allAgents

Awards won by Sarah Kenny Residential Lettings

Regional Awards won by Sarah Kenny Residential Lettings

Individual Branch Awards

Bristol, BS8



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