Sarah Kenny Residential Lettings
4.9/5, 473 reviews
96% recommended
93% lettings valuation accuracy
95% lettings fee satisfaction
Sarah Kenny relocated from London to Bristol in the mid-1980s with her husband, Tony Kenny. They were looking for a home to rent but the minefield of letting agents pushing a multitude of properties that didn’t meet their brief resulted in a time-consuming and frustrating experience.There was ... show more Sarah Kenny relocated from London to Bristol in the mid-1980s with her husband, Tony Kenny. They were looking for a home to rent but the minefield of letting agents pushing a multitude of properties that didn’t meet their brief resulted in a time-consuming and frustrating experience.

There was a clear need for a bespoke lettings agency in Bristol that would specialise in matching quality apartments and houses with individuals, couples and families who preferred to work with an agency who immediately understood their requirement, accurately filtered suitable properties and provided a personal, intuitive service that made the potentially stressful business of moving, pleasurable and calm.

In 1990, Sarah Kenny Residential Lettings was launched, with the first office being located in Sarah’s spare bedroom! Eight months later and with eight managed properties, Sarah teamed up with fellow director Peter Allen and they moved into a Clifton-based office.

Fast forward thirty years and the business is still thriving. With a professional background in HR, Sarah has always prioritised the happiness and well-being of her team members who she firmly believes are the heart of the business. Having a healthy work-life balance where every member of the team feels valued and appreciated is reflected in the calibre of service provided to our clients.
Bristol Property Lets | Flats & Houses to rent | Sarah Kenny

Latest Reviews

 View all Reviews 473
Featured Review
a
reviewed by 'Karina'
“Stress free and easy process, massive thanks to Connor and Ceana who helped us with any queries and concerns - ......”
Featured Review
a
reviewed by 'Samvir'
“Friendly service and was kept informed throughout the whole process. Viewing was done very well and agent showed us around ......”
Featured Review
a
reviewed by 'Katy and Andy'
“We recently started a tenancy with Sarah Kenny as the agent. Connor who showed us round two properties before we ......”
Featured Review
a
reviewed by 'Happy Landlord'
“I have lost count of the number of years that Sarah Kenny have provided letting agency services to me but ......”
Featured Review
a
reviewed by 'Paul'
“Had a very good experience renting my flat in Clifton. First time I have rented in nearly 40 years. The Sarah ......”
2nd Dec 2024
reviewed by 'Gustavo'
“Well organized, clear on the communications and helpful in general during all the process....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 93% 95% £550 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
108 0 340 14 0 0 1 0 7 3
Areas covered
  • BS8
  • BS2
  • BS6
  • BS1
  • BS7
  • BS9
  • BS3
  • BS10
Address

30 Regent Street
Bristol
North Somerset
BS8 4HU
0117 946 7171

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 16:00
  • Sunday: 12:00 - 16:00
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Sarah Kenny Residential Lettings Image 1
Featured Review
a

“Stress free and easy process, massive thanks ......”

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Dec 13,2023
Minithumbup
By: 'Karina'
Dec 13,2023
1 people found
this helpful
Stress free and easy process, massive thanks to Connor and Ceana who helped us with any queries and concerns - now we can enjoy the comfort of our lovely flat !...
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Featured Review
a

“Friendly service and was kept informed throug......”

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Dec 19,2023
Minithumbup
By: 'Samvir'
Dec 19,2023
1 people found
this helpful
Friendly service and was kept informed throughout the whole process. Viewing was done very well and agent showed us around explaining all the details. Kept in contact through emails. They also kept me updated throughout the referencing process where some delays occurred however these were ...
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Featured Review
a

“We recently started a tenancy with Sarah Kenny as the agent...”

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Dec 11,2023
Minithumbup
By: 'Katy and Andy'
Dec 11,2023
2 people found
this helpful
We recently started a tenancy with Sarah Kenny as the agent. Connor who showed us round two properties before we decided on one to rent was very friendly, professional and gave his honest opinions. All communications we've had with anyone at Sarah Kenny have also ...
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Featured Review
a

“Simply the best!...”

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Oct 16,2023
Minithumbup
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Rebecca
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Hayley
By: 'Happy Landlord'
Oct 16,2023
1 people found
this helpful
I have lost count of the number of years that Sarah Kenny have provided letting agency services to me but I can honestly say I have never once regretted my choice. The service provided has been professional, efficient and friendly. In short - excellent right ...
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Featured Review
a

“Had a very good experience renting my flat in......”

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Oct 06,2023
Minithumbup
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Anita
By: 'Paul'
Oct 06,2023
1 people found
this helpful
Had a very good experience renting my flat in Clifton. First time I have rented in nearly 40 years. The Sarah Kenny team guided this apprehensive novice with aplomb. Also great follow up and assistance since. Highly recommended....
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“Everyone at Sarah Kenny has been brilliant! Right from the ......”

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Dec 05,2017
Minithumbup
By: 'Fiona'
Dec 05,2017
0 people found
this helpful
Everyone at Sarah Kenny has been brilliant! Right from the moment I approached them they have all been really helpful and kind. My house has been rented out and the process has been made very easy and completely worry free. Thank you so much!...
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Comment on agent fees
Excellent
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“Amazing service from beginning to end, thank you alex you ......”

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Nov 29,2017
Minithumbup
By: 'Kieran'
Nov 29,2017
0 people found
this helpful
Amazing service from beginning to end, thank you alex you were the best! Highly recommended. I would recommend to anyone, great estate agent!...
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Comment on agent fees
Standard. Worth the money for piece of mind.
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“My partner and I have recently started renting a property ......”

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Nov 22,2017
Minithumbup
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Laura Higgins
By: 'Emily'
Nov 22,2017
0 people found
this helpful
My partner and I have recently started renting a property through Sarah Kenny. Laura provided a brilliantly efficient service right from the start, from when our offer was accepted to the move in date - answering all our questions along the way and making us ...
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“Very professional agency. I have had a very positive experience ......”

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Nov 21,2017
Minithumbup
By: 'Francesca'
Nov 21,2017
0 people found
this helpful
Very professional agency. I have had a very positive experience in finding a place to rent with Sarah Kenny. They immediately found a place that perfectly suited my needs, timely provided me the right information, had a very clear correspondence for all the documents, and ...
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Comment on agent fees
Fees are in line with the market, but the service is definitely higher-quality. Therefore I believe it is very good value for money.
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“Everyone was very flexible working with me as I relocated ......”

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Nov 14,2017
Minithumbup
By: 'Annie'
Nov 14,2017
0 people found
this helpful
Everyone was very flexible working with me as I relocated to the UK. All the staff that I've worked with are super friendly and very helpful. Really glad that I chose an SK managed property....
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“We dealt with many people at the letting agent, all ......”

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Oct 11,2017
Minithumbup
By: 'New'
Oct 11,2017
1 people found
this helpful
We dealt with many people at the letting agent, all very friendly, personable and helpful. Of course the real test is whether their manner remains the same once you've entered into a contract and parted with your money. It's still early doors, but I'm pleased ...
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Comment on agent fees
The fees are incredibly high for the amount of admin required. I don't think it's fair to charge the tenant so much when their services are enacted by the landlord not the tenant. Advertising is unecessary, most people search for flats in a certain area with certain specifications (using rightmove or equivalent) and so it's not as if you're drawn in by the agent and then choose the property. The tenancy agreements are all online and so there's not even any real paperwork. I just think for the work involved and the cost of materials £550 is a bit excessive. If they do need to remain then I beliieve they should be shared between landlord and tenant. I realise that the fees are in place for all agents across the UK and so I'm hoping at some point the government will place restrictions to these large admin costs, until then - this is the world we live in.
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“I rented with Sarah Kenny for 2 years and they were ......”

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Sep 27,2017
Minithumbup
By: 'Egle'
Sep 27,2017
0 people found
this helpful
I rented with Sarah Kenny for 2 years and they were the best landlords one could hope for - all issues sorted very quickly, always pleasant to deal with and very thoughtful....
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“We rented with Sarah Kenny for one year, and they ......”

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Sep 05,2017
Minithumbup
By: 'L'
Sep 05,2017
0 people found
this helpful
We rented with Sarah Kenny for one year, and they were faultless landlords. Helpful, always available, all faults and issues were rectified speedily and with the minimum of fuss. They also go above and beyond on your move-in day - leaving a file of useful ...
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“After 10 years of renting, Sarah Kenny is definitely at the ......”

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Aug 31,2017
Minithumbup
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Laura Higgins
By: 'Luke'
Aug 31,2017
0 people found
this helpful
After 10 years of renting, Sarah Kenny is definitely at the top of the list regarding customer service! Every step of the process, from initial contact regarding flat viewings to receiving the keys on the move-on date, was handled with efficiency, clarity and friendliness. We feel ...
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Comment on agent fees
Good in comparison to others
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“I recently rented a property with Sarah Kenny, and felt ......”

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Aug 29,2017
Minithumbup
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Laura Higgins
By: 'Jo'
Aug 29,2017
0 people found
this helpful
I recently rented a property with Sarah Kenny, and felt that I was in great hands. Everyone involved was incredibly friendly, helpful, professional and efficient at every stage. By far the best letting agents I've dealt with!...
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Comment on agent fees
Fairly standard
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“I have found Leah and all her colleagues at Sarah ......”

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Aug 17,2017
Minithumbup
By: 'KCanham'
Aug 17,2017
0 people found
this helpful
I have found Leah and all her colleagues at Sarah Kenny to be professional, friendly, efficient and understanding at all stages of the process and cannot fault their attention....
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Comment on agent fees
Not unhappy with the rate.
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“A very professional and friendly team. Nice properties, nice people ......”

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Aug 10,2017
Minithumbup
By: 'Neels'
Aug 10,2017
0 people found
this helpful
A very professional and friendly team. Nice properties, nice people and excellent service. Hannah was an ace negotiator. Would definitely recommend Sarah Kenny lettings....
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Comment on agent fees
The price was slightly on the higher end. But for the service they provide is worth every penny.
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“Really helpful and flexible in a time sensitive situation. Willing ......”

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Aug 08,2017
Minithumbup
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Laura Higgins
By: 'Alias'
Aug 08,2017
0 people found
this helpful
Really helpful and flexible in a time sensitive situation. Willing To go the extra mile. Courteous and friendly at all times....
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“Have rented through Sarah Kenny for the past 6 months. Move ......”

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Jul 26,2017
Minithumbup
By: 'SimonT'
Jul 26,2017
0 people found
this helpful
Have rented through Sarah Kenny for the past 6 months. Move in was well organised, and during our time at the property everything was handled in a professional manner by Stephanie, with any trades people organised quickly when we had a small problem with the power ...
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“Stephanie was exceptionally helpful during my check out. When my ......”

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Jul 19,2017
Minithumbup
By: 'Karan'
Jul 19,2017
0 people found
this helpful
Stephanie was exceptionally helpful during my check out. When my cleaners failed to show up for the end of tenancy clean, she not only arranged different cleaners at short notice, but also at a more economical price. She even helped me in dealing with my ...
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“Excellent service provided from the very beginning to the end ......”

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Jul 15,2017
Minithumbup
By: 'Colin'
Jul 15,2017
0 people found
this helpful
Excellent service provided from the very beginning to the end of my letting. Good quality tenants found quickly, no rent issues and the property returned in excellent condition. I couldn't be happier!...
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Comment on agent fees
Fair
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“Professional, courteous and quick to respond. We rented a 1 bed ......”

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Jul 06,2017
Minithumbup
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Rebecca
By: 'Nikhil'
Jul 06,2017
0 people found
this helpful
Professional, courteous and quick to respond. We rented a 1 bed apartment with them for a year. Initially, we had some issues with lock which was quickly resolved and monies transferred. Through out the duration of the let safety checks were done, faulty equipment like the ...
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Comment on agent fees
Average (Good value for money though)
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“We have used Sarah Kenny as letting agent for our ......”

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Jul 05,2017
Minithumbup
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Rebecca
By: 'jerryg'
Jul 05,2017
0 people found
this helpful
We have used Sarah Kenny as letting agent for our property for more than a decade, and would not hesitate to give them our highest recommendation. They really manage all issues proactively - mostly they will solve it before you even hear about it. It ...
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Comment on agent fees
given the quality of the service, the fees are very reasonable
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“Laura was extremely helpful and patient. Since I was travelling ......”

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Jun 22,2017
Minithumbup
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Laura Higgins
By: 'NS'
Jun 22,2017
0 people found
this helpful
Laura was extremely helpful and patient. Since I was travelling after having chosen the flat Laura kept me up to date all the time. Due to my job I move every 2-3 years and Laura has been one of the best lettings associate I have ...
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“Sarah Kenny have been fantastic throughout our tenancy at our ......”

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Jun 15,2017
Minithumbup
By: 'Sam'
Jun 15,2017
0 people found
this helpful
Sarah Kenny have been fantastic throughout our tenancy at our Property. Making an offer and moving in was made incredibly easy and they helped us through every step of the way. The information you get at the start of the tenancy was extensive and includes ...
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Comment on agent fees
The Agents fees were reasonable especially for the standard of service they provide.
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“Have been waiting 6 weeks for the return of the deposit ......”

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May 18,2017
Minithumbdown
By: 'Mel'
May 18,2017
0 people found
this helpful
Have been waiting 6 weeks for the return of the deposit with minimal engagement or updates from Sarah Kenny. Tenancy was also a bit of a nightmare with a rude maintenance manager who handled the tenancy and never really got around to fixing anything. Horrendous experience ...
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Comment on agent fees
Horrendously overpriced
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“I've used the services of 4 letting agencies in Bristol. Laura ......”

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Apr 19,2017
Minithumbup
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Laura Higgins
By: 'Hector'
Apr 19,2017
0 people found
this helpful
I've used the services of 4 letting agencies in Bristol. Laura has been by far the most helpful and professional agent I've come across. Never in a rush and always seemed genuinely concerned about our needs. I do really appreciate that she always was careful and ...
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“I viewed several different properties with Charlie who was very ......”

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Mar 29,2017
Minithumbup
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Laura Higgins
By: 'Anonymous'
Mar 29,2017
0 people found
this helpful
I viewed several different properties with Charlie who was very professional and informative about each flat we saw. My overall experience with Sarah Kenny Residential Lettings was extremely positive and I have no hesitation in recommending them to other prospective tenants....
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Comment on agent fees
The fees were slightly higher than some others but worth it for the friendly and personalised service.
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“Great agency - never had problems during the 2.5 years we ......”

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Mar 20,2017
Minithumbup
By: 'Svetoslav'
Mar 20,2017
0 people found
this helpful
Great agency - never had problems during the 2.5 years we rented a place, managed by Sarah Kenny. The staff is really nice and responsive and helped us whenever there was a problem with the property, which was a rare thing as well....
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Comment on agent fees
Fees are standard - so OK.
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“They were absolutely great, made the move in process very ......”

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Mar 09,2017
Minithumbup
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Laura Higgins
By: 'bigman2001'
Mar 09,2017
0 people found
this helpful
They were absolutely great, made the move in process very easy. Answered any queries promptly and were always polite and friendly....
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“Sarah Kenny could not have been more helpful. Polite and ......”

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Mar 06,2017
Minithumbup
By: 'Lucy'
Mar 06,2017
0 people found
this helpful
Sarah Kenny could not have been more helpful. Polite and friendly service, happy to go the extra mile. Highly recommended....
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“As a landlord I find Sarah Kenny Lettings very professional ......”

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Mar 02,2017
Minithumbup
By: 'Tom'
Mar 02,2017
0 people found
this helpful
As a landlord I find Sarah Kenny Lettings very professional and easy to deal with, with excellent communication and great knowledge of the local letting market....
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“Recently moved to Bristol from Cambridge. Charlie and Leah at ......”

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Mar 01,2017
Minithumbup
By: 'DrMoNo'
Mar 01,2017
0 people found
this helpful
Recently moved to Bristol from Cambridge. Charlie and Leah at Sarah Kenny were very helpful, and did their best to make sure the whole process went very smoothly. We are extremely happy with the service we have received, and highly recommend Sarah Kenny....
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Comment on agent fees
Reasonable rate
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“Absolutely fantastic service throughout our tenancy and throughout our leaving ......”

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Feb 24,2017
Minithumbup
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Rebecca
By: 'Emma'
Feb 24,2017
0 people found
this helpful
Absolutely fantastic service throughout our tenancy and throughout our leaving period. The staff were all helpful especially David, who took care of most of our tenancy and responded to any queries we had efficiently and professionally. Both the move in and the move out process ...
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Comment on agent fees
Fees are standard agency fees. No hidden costs!
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“Laura, Leah, and the whole team at Sarah Kenny have ......”

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Feb 23,2017
Minithumbup
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Laura Higgins
By: 'Alex'
Feb 23,2017
0 people found
this helpful
Laura, Leah, and the whole team at Sarah Kenny have made this the easiest house move we've ever made, despite the fact we're moving all the way from London to Bristol. They were professional, proactive, knowledgeable, friendly and supportive at every step of the way. ...
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Comment on agent fees
Fees are as expected, but the service received lessens the 'blow'!
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No image available Laura Higgins
(60)
Staff picture Hayley
(48)
Staff picture Rebecca
(35)
Staff picture Peter
(26)
No image available Sarah
(21)
Staff picture Sasha
Staff picture Laura
Staff picture Anita
No image available Zoe

Vendor Fees

No fees set.

Landlord Fees

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Tenant Fees

No fees set.
Last updated at 14/10/2022, 4:08 PM by Rebecca McKelvey
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:57 AM 05/12/2023 by allAgents

Awards won by Sarah Kenny Residential Lettings

Regional Awards won by Sarah Kenny Residential Lettings

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Bristol, BS8



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