Sanderson Estates
4.4/5, 15 reviews
87% recommended
0% lettings valuation accuracy
99% lettings fee satisfaction
Sanderson Estates is an independently owned business with the ethos of treating our clients property with the exact same care that we do our own. Some years ago we recognised that there was a gap in the market for an Estate and Letting Agency that was able to combine extensive ... show more Sanderson Estates is an independently owned business with the ethos of treating our clients property with the exact same care that we do our own. Some years ago we recognised that there was a gap in the market for an Estate and Letting Agency that was able to combine extensive and comprehensive marketing with honest and straightforward advice. Sanderson Estates was founded with those two key principles in mind and everything that we do reflects this.

We are proud of our professionalism and are happy to display this through our membership of the Association of Residential Letting Agents (ARLA), the National Association of Estate Agents (NAEA), Safe Agent and the Property Ombudsman Scheme.

We take pride in the service we offer and this is reflected in a large proportion of our business coming from word of mouth and recommendation from Landlords, Vendors, Buyers and Tenants alike.

We know that all companies promise to offer a great customer service but the reality is that most of them fall some way short of delivering on these promises. We genuinely are different to our competitors and we would be very happy for you to ‘put us to the test’.

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Latest Reviews

 View all Reviews 15
17th Nov 2014
reviewed by 'Stratford'
“While I found Andrew to be polite and appear efficient, as time passed I found much of his communication to ......”
28th Apr 2014
reviewed by 'Baz'
“Overall a very decent and honest Letting Agent. This is something very difficult to find in London these days (unfortunately). ......”
15th Nov 2013
reviewed by 'patricia'
“I found the services to be very good, and professional. Andrew was very helpful as he arranged everything that i ......”
1st Sep 2013
reviewed by 'Chris'
“Sanderson Estates were fantastic. They showed a genuine level of care behind our move and were quick to respond with ......”
26th Jun 2013
reviewed by 'tenant101'
“Sanderson estates misrepresented the property to us when viewing. They claimed that the property (via website and verbally) had heating ......”
18th Mar 2013
reviewed by 'Julietnicholas'
“Andrew showed us several properties in a new block and was very patient. Processing of our checks was quick and ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 0% 99% £1,125 £1,125
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 11 1 0 0 0 0 0 0
Areas covered
  • E15
  • East London
  • E10
  • Essex
  • E7
  • E13
  • E11
  • E17
  • E3
  • E14
  • E12
  • RM8
Address

188 The Grove
Stratford,London
Greater London
E15 1NS
020 8519 3355

update staff | update details

Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS SAGEagent
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Latest Properties

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“While I found Andrew to be polite and appear efficient, ......”

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Nov 17,2014
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Andrew
By: 'Stratford'
Nov 17,2014
1 people found
this helpful
While I found Andrew to be polite and appear efficient, as time passed I found much of his communication to be deceptive. He's behavior eventually deteriorated to what I could call arrogant. I used Andrew of Sanderson Estate for approximately 2.5 years in which time he ...
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“Overall a very decent and honest Letting Agent. This is ......”

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Apr 28,2014
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By: 'Baz'
Apr 28,2014
0 people found
this helpful
Overall a very decent and honest Letting Agent. This is something very difficult to find in London these days (unfortunately). Was a tenant for over 2 years in Stratford and would highly recommended to others moving to the East end....
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“I found the services to be very good, and professional. ......”

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Nov 15,2013
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Andrew
By: 'patricia'
Nov 15,2013
0 people found
this helpful
I found the services to be very good, and professional. Andrew was very helpful as he arranged everything that i needed to have done in order to be able to rent my house for the rate i required. i was going through a very difficult ...
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“Sanderson Estates were fantastic. They showed a genuine level of ......”

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Sep 01,2013
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Andrew
By: 'Chris'
Sep 01,2013
0 people found
this helpful
Sanderson Estates were fantastic. They showed a genuine level of care behind our move and were quick to respond with our queries. In no way did we feel 'pushed' by Sanderson Estates which is a welcome difference to the 'typical' property search. I will definitely ...
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“Sanderson estates misrepresented the property to us when viewing. They ......”

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Jun 26,2013
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By: 'tenant101'
Jun 26,2013
3 people found
this helpful
Sanderson estates misrepresented the property to us when viewing. They claimed that the property (via website and verbally) had heating and water bills included in monthly rent. Only following submission of holding deposit and on the day of contract signing were we shown a direct ...
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What agent could do to change your mind?
Sanderson estates should put more emphasis on actually delivering the 'quality service' they so claim to possess. It is unacceptable that a estate agent can represent a property to have certain bills included and others not, however then on the day of contract signing attempt to reverse these representations. Even if this was a genuine mistake it does represent any form of 'quality service'. I get the feeling that Sanderson is more concerned with chasing fees rather than customer service. This is evident in the mistakes that were made. I felt that the company was overstretched and understaffed which ultimately I fear will lead to more mistakes much like the ones we experienced.
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By: Andrew Sanderson
Aug 02, 2013
View all comments (1)
The above situation did not happen quite as described but a new member of staff did unfortunately make an error. This was a genuine mistake and was not the result of any dishonesty but was simply human error. We apologised profusely and given that this happened almost a year ago and the initial 6 month tenancy is still continuing had hoped that this had been resolved to everyone's satisfaction. ...

“Andrew showed us several properties in a new block and ......”

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Mar 18,2013
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Andrew
By: 'Julietnicholas'
Mar 18,2013
0 people found
this helpful
Andrew showed us several properties in a new block and was very patient. Processing of our checks was quick and efficient and all the paperwork was e-mailed over to speed things up. Had a very pleasant and easy experience with Sanderson's who are by far ...
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“We have dealt with different agencies for the past 6 years ......”

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Mar 06,2013
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Andrew
By: 'Kamila'
Mar 06,2013
0 people found
this helpful
We have dealt with different agencies for the past 6 years and frankly most of them were a really, really bad experience. But Sanderson Estates are not only one of the best agencies we've come across, but I dare to say they are the best of ...
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“I have had such bad experiences in the past with ......”

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Feb 27,2013
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Andrew
By: 'Chris@London'
Feb 27,2013
0 people found
this helpful
I have had such bad experiences in the past with some of the larger Estate Agents that made the renting process very stressful. But Andrew & Stephanie at Sanderson Estates were genuinely decent / friendly people who made the entire renting process easy & smooth. They were easy ...
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“My first let was through a different agency which turned ......”

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Jul 12,2012
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Andrew
By: 'Marie'
Jul 12,2012
0 people found
this helpful
My first let was through a different agency which turned out to be a nightmare. They were not ARLA registered and the agent spent months harrassing me with texts threatening legal action against me as I refused to pay them additional monies which had not ...
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“I have not met one good one in London but ......”

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Feb 10,2012
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By: 'Kirsty'
Feb 10,2012
0 people found
this helpful
I have not met one good one in London but Andrew was EXCELLENT. Fair and efficient. Highly recommend....
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“Our dealings with Andrew from Sanderson Estates was excellent. Despite ......”

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Nov 08,2011
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Andrew
By: 'Sian'
Nov 08,2011
0 people found
this helpful
Our dealings with Andrew from Sanderson Estates was excellent. Despite obviously being a very busy man, he was always contactable and helpful. Especially when it came to arranging viewings etc around our unusual schedules. We were also particularly pleased that he obviously felt we were ...
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“I did not want to use an estate agent due ......”

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Feb 04,2011
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By: 'St©f'
Feb 04,2011
0 people found
this helpful
I did not want to use an estate agent due to previous negative experiences. However, I was surprised and relieved to find that Sanderson Estates were genuine people who went the extra mile. They are real human beings!...
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“The first thing that struck me with Sandersons is their ......”

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Feb 04,2011
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By: 'Nathaniel'
Feb 04,2011
0 people found
this helpful
The first thing that struck me with Sandersons is their friendly and helpful nature. From the beginning they were patient and promptly found properties that suited my needs. I would have no qualms using them again. ...
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“I have used the services of Sanderson estates for renting ......”

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Feb 03,2011
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By: 'Sanj'
Feb 03,2011
0 people found
this helpful
I have used the services of Sanderson estates for renting the house that I currently live in. Andrew from Sanderson estates is quite helpful and follows a professional approach. I have been dealing with Sanderson estates for the last two months and have found their ...
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“I needed to move a.s.a.p. and Sanderson ......”

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Feb 03,2011
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By: 'Lukas'
Feb 03,2011
0 people found
this helpful
I needed to move a.s.a.p. and Sanderson Estates helped me a lot. Great service and very professional attendance. Will use the agent again when necessary....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 12:44 PM 07/04/2014 by Andrew Sanderson

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