92% sales valuation accuracy
96% sales fee satisfaction
88% lettings valuation accuracy
97% lettings fee satisfaction
Samuel James is an independent family run estate and letting agency offering original and dedicated expertise for a range of property associated techniques. We maintain a personal and professional standard of service and continue to grow and expand into one of Reading most successful property agencies.Our head office is ...
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Samuel James is an independent family run estate and letting agency offering original and dedicated expertise for a range of property associated techniques. We maintain a personal and professional standard of service and continue to grow and expand into one of Reading most successful property agencies.
Our head office is based in the heart of Reading town centre, a few minutes' walk of Readings mainline railway station.
Our head office is based in the heart of Reading town centre, a few minutes' walk of Readings mainline railway station.
Latest Reviews
View all Reviews 114
5th Jun 2019
reviewed by 'Sarah'
29th May 2019
reviewed by 'JOE'
16th Apr 2019
reviewed by 'Deb'
15th Apr 2019
reviewed by 'Happy'
2nd Apr 2019
reviewed by 'Juan'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 96% | £115,000 | £1,475,000 |
| Lettings | 88% | 97% | £350 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 25 | 1 | 50 | 4 | 13 | 0 | 20 | 0 | 1 | 0 |
Areas covered
- RG1
- RG30
- RG2
- RG31
- RG4
- RG6
- RG7
- RG8
Address
10\/11 Harris Arcade, Friar Street
Reading
Berkshire
RG1 1DN
01189569595
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jul 05,2017
Jul 05,2017
0
people found
this helpful
this helpful
Ruby and Lisa where very helpful when me and my friend where looking for a flat and in an emergency situation.
Very professional and friendly !...
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Jul 05, 2017
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Dear Paul, thank you very much for your review. We are really pleased to hear that Lisa and Ruby have provided you with the kind of service you would expect.
All the best,
Samuel James Properties ...
Jul 04,2017
Jul 04,2017
0
people found
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I had a very good relationship with all the staff at Samuel James. They kept me informed at all times and I had good advice from the start. I would recommend them....
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Comment on agent fees
The fees were very reasonable. and the letting costs also fare.
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Jul 04, 2017
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Dear John, thank you very much for your review. Were very pleased to hear of your experience.
Many Thanks,
Samuel James Properties ...
Jul 03,2017
Jul 03,2017
0
people found
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Generally great service from everyone in the team who helped me find a property to rent. I met Lisa and Ruby in person, and both were helpful and positive. I also had communication via phone and email with Oliver, and he was always helpful and ...
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Comment on agent fees
Does seem expensive but similar to all agent's fees in the area.
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Jul 04, 2017
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Dear Amy, thank you very much for your review. We take customer reviews very seriously ao its great to hear that youre happy with the service provided by Lisa and Ruby.
Many Thanks,
Samuel James Properties ...
Jun 28,2017
Jun 28,2017
0
people found
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Great service, friendly and personable.
I had questions and requests and Lisa took ownership always keeping in contact and ensuring we and the landlord are happy.
Pleasure to deal with! Asset to the company!...
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Comment on agent fees
Reasonable agency fees compared to other places
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Jun 29, 2017
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Dear Lpotter, thank you very much for your comments. Reviews on our staff don't go unnoticed so it's excellent to hear you've been looked after so well. ...
Jun 28,2017
Jun 28,2017
0
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I always deal with Lisa and I found her very knowledgeable and easy to work with.
As always I look forward to be dealing with Lisa again....
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Comment on agent fees
Fees are competitive.
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Jun 29, 2017
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Dear Alina, thank you very much for your comments. Reviews on our staff don't go unnoticed so it's always nice to hear positive feedback. ...
Jun 22,2017
Jun 22,2017
0
people found
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Samuel James estate agents are untrustworthy if you are a tenant.
Whenever I dealt with Samuel James, it was horrible. They have no respect for their tenants privacy. If you are a tenant, I recommend avoiding this estate agents and looking elsewhere. If you see ...
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Comment on agent fees
Very high
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Jun 22, 2017
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Hi Harry, thank you for your review however I'm reliably informed that our property manager is currently in communication with you regarding your concerns. I also believe that she has responded in a professional manner and apologised for not satisfying your expectations. It is company policy to confirm access with occupants before proceeding so please accept my apologies if on any occasion this did not happen.
I'm really glad you have been looked after by your landlord, particularly as this i ...
Apr 21,2017
Apr 21,2017
1
people found
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We purchased an apartment through Samuel James. There was a huge delay on the side of the vendor; Sam Lee and Anna Wiltshire were very helpful. They answered my frustrated calls and took initiatives in helping the vendor through areas he found difficult to fulfil ...
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Comment on agent fees
Very reasonable
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Jun 29, 2017
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Dear Cecilia, thank you very much for your comments. Reviews on our staff don't go unnoticed so it's always nice to hear positive feedback. ...
Feb 07,2017
Feb 07,2017
0
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Everyone at Samuel James Estate Agents were extremely helpful, very friendly and truely professional. I would readily recommend them and use them again in the future....
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Comment on agent fees
Fee was fair and justified
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Jan 18,2017
Jan 18,2017
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Samuel James service was fantastic. From the gentleman who showed us around the house when we first went to view, to Somer's consistently helpful updates throughout the buying process. Our questions were always answered quickly and everyone was always friendly and supportive. Thank you Samuel ...
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Dec 09,2016
Dec 09,2016
0
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Very helpful and welcoming and was very clear about everything, kept updated everything about the house! Top guy, amazing agency and I would recommend to my friends...
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Comment on agent fees
Good
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Dec 08,2016
Dec 08,2016
0
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Used S.James for letting and then selling our flat.
They were always helpful and on hand to provide support when we needed it.
Also, sold out flat after just one viewing!
Big thanks to Somer, Olly and Sam- great service...
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Oct 26,2016
Oct 26,2016
0
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A very personable team who deals with the issues until resolved. Staff keeps you informed of progress in room rental, issues to resolve and any other aspects....
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Comment on agent fees
Good
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Sep 30,2016
Sep 30,2016
0
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Samuel James are a great agent! I have dealt with them for over 10 years and have never had anything but perfect service.
They are polite, un-pushy, very professional and always great to deal with.
I always know I will get a response promptly and it ...
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Comment on agent fees
The fees are very reasonable.
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Sep 30,2016
Sep 30,2016
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We received a very professional and quick sale through Samuel James. Sam went above and beyond to help with any questions or queries we had before our property went on the market. He was also forthcoming with advice throughout the sale process, on the ball ...
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Comment on agent fees
Good and reasonable fees
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Sep 22,2016
Sep 22,2016
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Really impressed with the service I received selling my flat in Reading. I was kept informed at all times throughout and would highly recommend using Samuel James to anyone selling their property....
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Comment on agent fees
Good
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Aug 31,2016
Aug 31,2016
0
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I bought my first property with through them, and it was done at the right pace with an understanding of what was important for me and my family.This helped me a lot when I had to discuss matters as they arose....
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Jul 18,2016
Jul 18,2016
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The team at Samuel James did an extremely good job at helping secure two purchases for me. One of the purchases was particularly fraught with difficulties and tensions with the vendor, and they managed, through reassuring and expert communication, to see both sides through to ...
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Comment on agent fees
Good
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May 11,2016
May 11,2016
0
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The members of staff are friendly and polite.
There were a few teething problems but these were dealt with promptly....
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Comment on agent fees
Good and reasonable.
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Apr 28,2016
Apr 28,2016
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I was fortunate to engage Oliver who was able to find a tenant for my apartment within 3 days. He took the best photographs of my apartment and was very quick to process the necessary documents once the prospective tenant confirmed his acceptance....
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Comment on agent fees
His fees were reasonable.
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Mar 15,2016
Mar 15,2016
1
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terrible. I used them as a landlord to rent my house when I moved in with my partner. There is not one positive thing I can say about them. I got so frustrated at one point I actually put the phone down on Bruce otherwise ...
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What agent could do to change your mind?
Cheap, but this is reflected in the poor service.Attached Filesnbsp;
Comment on agent fees
Cheap, but this is reflected in the poor service.
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Dec 21,2015
Dec 21,2015
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An excellent service ranging from securing the most appropriate property for my needs and realising the best investment. Having found the right tenants no service or trouble is to difficult to arrange and solutions sort. I've tried and changed agencies numerous times over the years ...
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Comment on agent fees
Exceptional value for money especially when you consider the service given
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Aug 18,2015
Aug 18,2015
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I would highly recommend Samuel James Estate agency to anyone i know. I would like to take this opportunity to thank all of the Samuel James Properties staff specialy Bruce was very help full that have been involved with my move in and out of ...
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Jun 10,2013
Jun 10,2013
4
people found
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I would not recommend Samuel James to anyone.
They consistently fail to keep you up to date and are often forceful with viewing requests, often giving just 2 hours notice. They let themselves into our property without us knowing. They are rude and obnoxious, not recommended ...
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Jun 14,2011
Jun 14,2011
5
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I've never had the misfortune to have dealings with such a poor estate agency before. They will happily lie to your face, offer the most substandard service imaginable and grossly inflate all prices to you. Steer well clear of these cowboys!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 12:54 PM 07/07/2017 by Sam Lee
Best Letting Agent in RG1 
Best Letting Agent in RG1 
Best Estate Agent in Reading 
