Rushbrook & Rathbone Limited
4.2/5, 109 reviews
83% recommended
100% lettings valuation accuracy
11% lettings fee satisfaction
No description for branch.

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Latest Reviews

 View all Reviews 109
6th Oct 2018
reviewed by 'Alan'
“Whilst R&R handled through a period of 3 years my position as a landlord this has been greatly soured by ......”
3rd Oct 2018
reviewed by 'Chester'
“We have had to contact both the tenancy deposit service and the property ombudsmen in order to get the return ......”
29th May 2018
reviewed by 'BlackStar'
“This company is a horror. If you want fair treatment do not use them. They have no respect to anybody ......”
7th Nov 2017
reviewed by 'AndyCapp'
“**AVOID at all costs.Unethical, extremely high prices and refuse to do anything without a fight. Not once did I ......”
18th Sep 2017
reviewed by 'Jeff'
“Managing company chosen by the landlord for our block o flat. Good:They send the bill on time.The guy ......”
22nd Aug 2016
reviewed by 'Kathryn'
“The company completely ignored our requirements and requests I've our 12 month tenancy and then at the end swindled us out ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 11% £700 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 3 51 12 0 0 0 0 11 3
Areas covered
Address

Portmill House
Portmill Lane,Hitchin
Bedfordshire
SG5 1DJ
01462 420201

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Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“I have been dealing with Stacey and her team for ......”

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May 10,2013
Minithumbup
By: 'Dianne'
May 10,2013
1 people found
this helpful
I have been dealing with Stacey and her team for over a year now and they have acted as the managing agents on my property. They respond very quickly to my communications and have dealt with any issues quickly and effectively. They are professional and ...
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“We have been tenants at this address for nearly a ......”

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May 09,2013
Minithumbup
By: 'Phil'
May 09,2013
1 people found
this helpful
We have been tenants at this address for nearly a year and a half. Our contact with Rushbrook and Rathbone has always been via Katie Doke. I have nothing but praise for her. She is very efficient, she answers my emails or calls quickly and ...
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“I have rented privately for 12 years and R & R have ......”

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May 02,2013
Minithumbup
By: 'NorthWest3'
May 02,2013
1 people found
this helpful
I have rented privately for 12 years and R & R have been the best landlord/managing agents I have ever come across. A problem is reported and fixed within days and sometimes hours. They understand priorities over niggles and they take the time and effort to ...
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“I dealt with various members of the Rusbrooke team but ......”

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Apr 26,2013
Minithumbup
By: 'Eleni'
Apr 26,2013
1 people found
this helpful
I dealt with various members of the Rusbrooke team but Corrine was my main point of contact. I found her to be very responsive, caring and understanding and someone who helped me through a very difficult tenancy. She was always available, and I always had ...
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“Kay Chapman is responsible for managing our property in Harpenden ......”

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Apr 18,2013
Minithumbup
By: 'Nick'
Apr 18,2013
1 people found
this helpful
Kay Chapman is responsible for managing our property in Harpenden and has been extremely efficient, professional and highly reactive to any issues that have come our way since becoming a tenant. Over and above solving the normal type of issues that ensue whilst renting Kay ...
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“I have had a fantastic experience with Rushbrook and Rathbone, ......”

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Mar 11,2013
Minithumbup
By: 'Valerie'
Mar 11,2013
2 people found
this helpful
I have had a fantastic experience with Rushbrook and Rathbone, both with Stacey and later with Kay. They have always been conscientious, polite and professional. We had a very difficult time in our last few months at the property owing to a hard-to-find leak in ...
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“I've worked with R&R for 2 years (and with Katie ......”

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Feb 24,2013
Minithumbup
By: 'Peter'
Feb 24,2013
2 people found
this helpful
I've worked with R&R for 2 years (and with Katie in particular) as a landlord and have found them highly professional. They have been proactive in chasing rent arrears, quick to deal with problems at the property and responsive to any query I've had with ...
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“Our agent Kay has been excellent during the time R&......”

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Feb 23,2013
Minithumbup
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Kay
By: 'C'
Feb 23,2013
3 people found
this helpful
Our agent Kay has been excellent during the time R&R have been managing our property. We have had difficult tenants and two appliances fail in this time and Kay has seen us through this, coordinating replacement of the defective equipment and soothing our tenants. ...
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“The level of service we receive from Katie is exceptional. ......”

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Feb 20,2013
Minithumbup
By: 'arandadswell'
Feb 20,2013
2 people found
this helpful
The level of service we receive from Katie is exceptional. As Landlords living overseas, Katie is our key contact person for the management of our rental property. She is wonderful to deal with - professional, courteous and always on the ball. We would highly recommend ...
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“The level of service we receive from Katie is exceptional. ......”

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Feb 20,2013
Minithumbup
By: 'arandadswell'
Feb 20,2013
1 people found
this helpful
The level of service we receive from Katie is exceptional. As Landlords living overseas, Katie is our key contact person for the management of our rental property. She is wonderful to deal with - professional, courteous and always on the ball. We would highly recommend ...
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“All very good at start of tenancy, seemed very professional, ......”

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Oct 23,2012
Minithumbdown
By: 'Mr'
Oct 23,2012
4 people found
this helpful
All very good at start of tenancy, seemed very professional, nice shiny packs - regular phone calls. I felt that agents knew what they were doing. During tenancy they arrange property visits, not a problem, except they rarely kept appointments. When problems occurred they sent ...
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“it was terrible , from moving into the house 1.The house ......”

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Aug 14,2012
Minithumbdown
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Joy
By: 'Sarah'
Aug 14,2012
6 people found
this helpful
it was terrible , from moving into the house 1.The house was in dept will gas and electric and were on meters (which was not told to us) this cost us £150. extra in cash they had to stay on as the house had bad credit no ...
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What agent could do to change your mind?
They do very little work for the money they get. Never came out to fix anything with out it COSTING you something. PLEASE note that in 6 months I talked to 4 girls which manged the house (WHAT THAT TELL YOU) no one likes working for a company which had bad work ethics.
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“Very efficient letting agent, dealt with problems we had on ......”

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Aug 12,2012
Minithumbup
By: 'DL'
Aug 12,2012
7 people found
this helpful
Very efficient letting agent, dealt with problems we had on moving in timely and efficiently and kept me well informed of progress....
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“Rushbrook and Rathbone have been managing a few properties for ......”

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Jul 31,2012
Minithumbup
By: 'Jimmy'
Jul 31,2012
8 people found
this helpful
Rushbrook and Rathbone have been managing a few properties for me for a while now, and I am suprised at reading the comments below. They have NEVER failed to return a call and have dealt with any issues immediately. Form broken boilers, electrical faults to ...
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“They promised to release contract early, but only after 4 appointments (......”

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Jun 29,2012
Minithumbdown
By: 'unhappy'
Jun 29,2012
4 people found
this helpful
They promised to release contract early, but only after 4 appointments (over a month) they found they have no keys so they cannot let themselves in even we had asked them to. Also ask us to made a key for them, send David Doyle to make ...
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“We have had nothing but problems since we moved into ......”

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May 15,2012
Minithumbdown
By: 'Anon'
May 15,2012
7 people found
this helpful
We have had nothing but problems since we moved into our home which is managed by Rushbank & Rathbone. We moved in with repairs still to be sorted but gave them the benefit of the doubt to get these sorted. Oh boy was we wrong! they ...
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What agent could do to change your mind?
The agents could have been in charge more and dealt with it more efficiently and prioritised especailly after a small child has been injured because of the repair.
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“They managed to leave us feeling very bitter, and this ......”

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Jan 16,2012
Minithumbdown
By: 'London'
Jan 16,2012
8 people found
this helpful
They managed to leave us feeling very bitter, and this was despite the fact that the flat itself was lovely. While they were not shy about disturbing us on a regular basis and checking whether the flat was kept in good condition, they failed to ...
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“Very difficult people to work with, constantly giving different information, ......”

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May 27,2011
Minithumbdown
By: 'anon'
May 27,2011
7 people found
this helpful
Very difficult people to work with, constantly giving different information, causing confusion and frustration (for both for the tenants as us). We have been working with them for almost 2 weeks now and wished we never contracted them to manage our property. They have been on ...
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“[[EDIT ORIGINAL START]] I could not recommend more strongly to ......”

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Nov 18,2010
Minithumbdown
By: 'BigL'
Nov 18,2010
6 people found
this helpful
[[EDIT ORIGINAL START]] I could not recommend more strongly to anyone not to use this estate agency. Appalling service, constant pestering phonecalls, expensive, untimely and extremely rude. Not to mention clause 4B of the tenancy agreement, please be aware that as a tennant you will ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:24 PM 07/08/2018 by Claire Ryding

Awards won by Rushbrook & Rathbone Limited

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