100% lettings valuation accuracy
11% lettings fee satisfaction
No description for branch.
Latest Reviews
View all Reviews 109
6th Oct 2018
reviewed by 'Alan'
3rd Oct 2018
reviewed by 'Chester'
29th May 2018
reviewed by 'BlackStar'
7th Nov 2017
reviewed by 'AndyCapp'
18th Sep 2017
reviewed by 'Jeff'
22nd Aug 2016
reviewed by 'Kathryn'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 11% | £700 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 29 | 3 | 51 | 12 | 0 | 0 | 0 | 0 | 11 | 3 |
Areas covered
Address
Portmill House
Portmill Lane,Hitchin
Bedfordshire
SG5 1DJ
01462 420201
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jul 31,2013
Jul 31,2013
4
people found
this helpful
this helpful
Myself and girlfriend found a prospective flat, we spoke with the estate agent and then moved in contact with Rushbrook and Rathbone to complete the letting. After paying a deposit of £527 including our referencing. we eventually were informed of passing our referencing after two and ...
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What agent could do to change your mind?
Owned up to their mistakes and used some humanity in their decisions.Attached Filesnbsp;
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Jul 28,2013
Jul 28,2013
1
people found
this helpful
this helpful
The tenancy on my property was due for renewal and Harriet Altham contacted me by email in good time to request my requirements. Harriet then contacted the tenant and negotiated a renewal contract at a reasonable increased rent which all parties were happy with. Harriet ...
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Jul 16,2013
Jul 16,2013
1
people found
this helpful
this helpful
We found a flat to rent through Location Location and then Rushbrook & Rathbone became our property managers. We have found them to be to very efficient and capable when dealing with any issues we have had, and they always communicate with us in a friendly ...
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Jul 09,2013
Jul 09,2013
1
people found
this helpful
this helpful
Katie consistently deals with our tenant problemsquickly and to a high standard. I'd recommend her to any property owner....
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Jun 28,2013
Jun 28,2013
1
people found
this helpful
this helpful
I have the pleasure to acknowledge Mrs Eley as a most competent, dedicated and accomodating agent who helped a great deal to get complicated issues sorted out quite quick and without unnecessary bureaucratic hassle. I understand perfectly well that it is often rather difficult to ...
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Jun 26,2013
Jun 26,2013
1
people found
this helpful
this helpful
she was always very friendly and chatty over the phone. She would always help us help solve problems with the house, whether it be call out the correct people to fix the problem such as the boiler or whether is was to give advice on ...
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Jun 24,2013
Jun 24,2013
1
people found
this helpful
this helpful
In the first few months of moving into the new flat, our boiler was broken and we had a few changes in the house that needed to be changed. Especially during a cold winter this year, Stacey was very understanding of our situation and kindly ...
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Jun 21,2013
Jun 21,2013
1
people found
this helpful
this helpful
Having had such a bad experience with previous agents, it was a total relief to be letting a property through someone new. I can confirm and happily express my gratitude to Rushbrook and Rathbone, their costumer service has been magnificent, the staff I have dealt ...
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Jun 19,2013
Jun 19,2013
1
people found
this helpful
this helpful
The agents were prompt to deal with issues and good at keeping me in the loop where required. I used their tradespeople several times and found the costs to be reasonable. The agents took the stress aware from dealing with issues such as leaks and ...
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Jun 19,2013
Jun 19,2013
1
people found
this helpful
this helpful
I had a really good experience. Nicola was professional and friendly and made the whole application process and subsequent wait to hear if I was accepted very easy. I am impressed with the follow up as well - the availability of my documents online with ...
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Jun 18,2013
Jun 18,2013
2
people found
this helpful
this helpful
Katie has been my contact point for some time now and we have built up a really good relationship. She is very responsive to issues and shows empathy for the challenges of a landlord living abroad. i feel she has got better and better in ...
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Jun 18,2013
Jun 18,2013
2
people found
this helpful
this helpful
As a tenant, we are really satisfied with Rushbrook & Rathbone. Katie Doke always answers quickly, and has delt with our Landlords regarding the questions we had in an fast and helpfull manner.
Highly recommand !...
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Jun 14,2013
Jun 14,2013
2
people found
this helpful
this helpful
As a contracter working for Rushbrook & Rathbone I have always found them to be really professional and helpful. Everytime I have dealings with Rushbrook & Rathbone they are always excellent with me and this helps to get a speedy reponse to any jobs that i'm working ...
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Jun 14,2013
Jun 14,2013
2
people found
this helpful
this helpful
I have very impressed with the service from this company. I am currently a tennant and when I reported an issue with a leaking fridge, Corrine organised a repairer to come straight away. She also checked on progress and chased up a return visit (by ...
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Jun 13,2013
Jun 13,2013
2
people found
this helpful
this helpful
Stacey Eley is always very helpful, professional, polite and responsive. Over the years during which she has looked after our needs as tenants Stacey has helped us on many occasions, from a flood in our flat that occurred whilst we were on holiday (which she ...
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Jun 13,2013
Jun 13,2013
2
people found
this helpful
this helpful
My husband and I have been living in a property managed by Rushbrooke and Rathbone for 3 years.
Kay Chapman, our property manager is very friendly, efficient and fast in dealing with any issues we've had and always follows up to check we're satisfied with works ...
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Jun 12,2013
Jun 12,2013
2
people found
this helpful
this helpful
Hi,
R&R have been the Letting Agents for my property over the last 2 years. The professionalism of Katie and the other staff I have dealt with has been awesome. I am always kept informed of what is happening which is critical for me as ...
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Jun 11,2013
Jun 11,2013
2
people found
this helpful
this helpful
Katie has shown real tenacity in helping me resolve issues that I have raised with her, and has consistently maintained a friendly and approachable manner - highly recommend....
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Jun 10,2013
Jun 10,2013
1
people found
this helpful
this helpful
Excellent service all the time ,queries dealt with efficiently, very easy to contact the correct person to assist you with your query . Very well organised system....
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Jun 10,2013
Jun 10,2013
2
people found
this helpful
this helpful
Since R&R took over the management of the property I have been impressed by their efficiency and thoroughness. The staff I have dealt with have been cheerful and helpful....
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Jun 10,2013
Jun 10,2013
2
people found
this helpful
this helpful
Kay has managed my property, she has been an excellent manager and very efficiently and sensitively handled all matters concerning the property and tenants....
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Jun 07,2013
Jun 07,2013
2
people found
this helpful
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The property managers have been prompt with dealing with issues concerning the welfare of the tenants and duly informed me of situations....
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Jun 07,2013
Jun 07,2013
2
people found
this helpful
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I continue to find the staff at R&R very professional and efficient at their work. For a landlord abiding overseas in a completely different time zone it is reassuring to have them manage our property. Their online landlord portal is particular good....
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Jun 07,2013
Jun 07,2013
2
people found
this helpful
this helpful
Rushbrooks managed our property while we were absent as expats and provided a very safe set of hands, with good reporting and diligent follow up of works needed for tenants. Very pleased to have had their assistance....
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Jun 07,2013
Jun 07,2013
2
people found
this helpful
this helpful
Rushbrook & Rathbone have managed the letting of our house for almost 2 years, and during that time we have had 3 tenants. The house being quite old, I have had many dealings with the company in terms of repairs. In all my interactions with Rushbrook & Rathbone, I ...
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Jun 06,2013
Jun 06,2013
2
people found
this helpful
this helpful
I would like to point out that Kay Chapman has been very helpful from the beginning of my tenancy (4 November 2012). She is professional and friendly at the same time and was understanding when I pointed out issues regarding the heating in my flat. She was ...
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Jun 06,2013
Jun 06,2013
2
people found
this helpful
this helpful
I have been a tenant in Rushbrook property for 6 years.They have been friendly, fair, quick to respond throughout. They have passed information between the Landlords and myself without delay.Kay has been very diligent and is always willing to help....
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Jun 06,2013
Jun 06,2013
2
people found
this helpful
this helpful
Katie has been my main point of contact at Rushbrook & Rathbone for nearly two years now and has always been extremely helpful in resolving the various issues that have arisen with my property in this time in a timely manner.
There have also been a ...
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Jun 06,2013
Jun 06,2013
2
people found
this helpful
this helpful
I have found Rushbrook & Rathbone Ltd to be excellent in the way they handle both the Management side AND the Financial side.
Their reporting and responding to any problems are always prompt and accurate.
They make the job of being a ¢â‚¬Ëœgood' Landlord easy for ...
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Jun 05,2013
Jun 05,2013
2
people found
this helpful
this helpful
I have been a tenant in Rushbrook property for just over 2 years, much of this time being looked after by Kay. They have been friendly, fair, quick to respond throughout. They have passed information between the Landlords and myself without delay....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 3:24 PM 07/08/2018 by Claire Ryding
