Robertson Smith & Kempson
4/5, 155 reviews
77% recommended
67% sales valuation accuracy
82% sales fee satisfaction
86% lettings valuation accuracy
89% lettings fee satisfaction
At Robertson Smith & Kempson, our people make us what we are. We know great service can only come from great staff; ours have unparalleled knowledge of the local market, are well trained and hard-working. This allows us to tailor marketing strategies to each individual property, attracting the best possible buyers ... show more At Robertson Smith & Kempson, our people make us what we are. We know great service can only come from great staff; ours have unparalleled knowledge of the local market, are well trained and hard-working. This allows us to tailor marketing strategies to each individual property, attracting the best possible buyers and tenants at the best possible prices.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 67% 82% £100,000 £800,000
Lettings 86% 89% £340 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 6 59 17 8 2 7 3 6 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Andrew was very helpful. I was informed by him about ......”

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Dec 19,2014
Minithumbup
Andrew
By: 'Gabriela'
Dec 19,2014
0 people found
this helpful
Andrew was very helpful. I was informed by him about the progress on our house rental. Andrew have exceptional communications skills and always try to advice the best of possible solution. I'm very happy with the overall experience in Northfiels branch. I will recommend it ...
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By: Marilyn Plews
Dec 22, 2014
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Hello, I am head of customer services here at Robertson Smith & Kempson and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Merry Christmas! Marilyn ...

“What I liked about Andrew was that he went beyond ......”

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Dec 17,2014
Minithumbup
Andrew
By: 'Pete'
Dec 17,2014
0 people found
this helpful
What I liked about Andrew was that he went beyond being an agent, I felt that he personally wanted to help us, it was important to him to do that. We were part of a chain and it got pretty complex and tricky but he ...
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By: Marilyn
Feb 25, 2015
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Hello, I am one of the Customer Services Managers at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“As a new landlady it took a while to understand ......”

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Dec 16,2014
Minithumbup
Michaela
By: 'Ann'
Dec 16,2014
0 people found
this helpful
As a new landlady it took a while to understand how the process worked and what sort of tenant I was looking for. However, eventually I ended up with delightful tenants on a 2 year fixed term. Micaela was doggedly persistant. Andrew efficient and helpful in ...
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Comment on agent fees
RSK fees are higher than other agents by 1 or 2%.
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By: Marilyn Plews
Dec 22, 2014
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Hello, I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Incredibility inept. Where to start: never received a copy of ......”

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Nov 19,2014
Minithumbdown
By: 'Wayne'
Nov 19,2014
1 people found
this helpful
Incredibility inept. Where to start: never received a copy of the contract. Photographer wasn't arranged at the same time as the floor plan so two half-days off work for my partner. Photographs were very poor. I requested they perform the EPC but they didn't do ...
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By: Marilyn Plews
Dec 01, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Acton branch. If you could e-mail further details to me at [email protected], I would like to investigate this situation further for you as it is disappointing to hear when anyone has a bad experience with us. I look forward to hearing from you. Marilyn ...

“During the initial viewing of the property, the agent in ......”

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Oct 31,2014
Minithumbup
By: '.'
Oct 31,2014
0 people found
this helpful
During the initial viewing of the property, the agent in question was very polite and knowledgeable. Out of all the agents I had communicated with during my property search, this one stood out in terms of his professionalism, availability and reliability....
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By: Marilyn
Nov 11, 2014
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Hello, I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Good feedback provided by Andrew. Very thorough and always comes ......”

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Oct 22,2014
Minithumbup
Andrew
By: 'K'
Oct 22,2014
0 people found
this helpful
Good feedback provided by Andrew. Very thorough and always comes back with the information requested in a timely manner. Hope this continues. The tenant is a cooperate client working at GSK...
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By: Marilyn
Nov 11, 2014
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Hello, I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Andrew is a very competent, professional agent who made our ......”

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Oct 17,2014
Minithumbup
Andrew
By: 'ROBERT'
Oct 17,2014
0 people found
this helpful
Andrew is a very competent, professional agent who made our property search and then finalising the letting very smooth. I would strongly recommend him to all of my friends....
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By: Marilyn
Nov 11, 2014
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Hello, I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Mr Andrew Healey has been our first point of contact ......”

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Oct 14,2014
Minithumbup
Andrew
By: 'Paloma'
Oct 14,2014
0 people found
this helpful
Mr Andrew Healey has been our first point of contact with Robertson Smith & Kempson from day one. He has demonstrated incredible diligence as an Estate Agent. When we moved in we did not have water and many maintenance issues remained unresolved. He showed self-initiative to ...
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By: Marilyn
Nov 11, 2014
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Hello, I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Estate agents tend to get bad reviews and in my ......”

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Oct 09,2014
Minithumbup
Andrew
By: 'Talia'
Oct 09,2014
0 people found
this helpful
Estate agents tend to get bad reviews and in my experience, they are well deserved. So it's very refreshing to find an agent who not only does their job well but goes above and beyond in order to make the whole transaction of finding a ...
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By: Marilyn
Oct 14, 2014
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Hello, I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Andrew constantly went above and beyond to ensure that our ......”

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Oct 09,2014
Minithumbup
Andrew
By: 'Nikki'
Oct 09,2014
0 people found
this helpful
Andrew constantly went above and beyond to ensure that our transition was as smooth as possible. This included repeatedly working late in evening and even making phone calls on our behalf from the airport during his own leave. We have been thoroughly impressed by his ...
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Comment on agent fees
Very happy with paying fees, especially as Andrew continuously went above and beyond.
Was this helpful? Yes
By: Marilyn Plews
Oct 14, 2014
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Hello, I am head of customer services here at Robertson Smith & Kempson and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Emma was incredibly helpful throughout the process of finding us ......”

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Sep 24,2014
Minithumbup
Emma
By: 'Liz'
Sep 24,2014
0 people found
this helpful
Emma was incredibly helpful throughout the process of finding us a place to live in Northfields. We worked with a number of agents, but none of them were as good at understanding what we were looking for and finding properties that exactly matched our brief. ...
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By: Marilyn
Oct 14, 2014
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Hello, I am head of customer services here at RSKand I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Andrew Healy has been dealing with my flat 8 Lenan Court ......”

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Sep 14,2014
Minithumbup
Andrew
By: 'Andrew'
Sep 14,2014
0 people found
this helpful
Andrew Healy has been dealing with my flat 8 Lenan Court since I have advertised my flat at 31 Churchfield Road for renting . He was very helpful and every thing was running smothly . However I had good experience with Robertson Smith & Kempson since 2001 buying or letting ....
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Comment on agent fees
No comment
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“I was very pleased with Andrew's service as he always ......”

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Sep 12,2014
Minithumbup
Andrew
By: 'Marjaneh'
Sep 12,2014
0 people found
this helpful
I was very pleased with Andrew's service as he always returned my calls in timely manner. He tried very hard to make this tenancy to go through. I wanted to take up a landlord insurance he made sure all the requested documents were available. He ...
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By: Marilyn
Sep 15, 2014
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Hello, I am head of customer services here at Robertson Smith & Kempton and I just wanted to say thank you for your kind comments about the service you received from this branch. It is always nice to read about happy customers. Marilyn ...

“Pretty hopeless. I don't think we will be using them ......”

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Sep 03,2014
Minithumbdown
By: 'Landlordy'
Sep 03,2014
1 people found
this helpful
Pretty hopeless. I don't think we will be using them again First the good ... We've used them for quite a few years & they have generally found tenants very quickly - that's really really important. All the tenants they've found have been excellent - that's really ...
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What agent could do to change your mind?
Have a simple (e.g. 5-step) process for going from finding tenants to getting them into the property - gathering references, issuing the contract, etc. Provide a contract early. Communicate better, each step of the way. Treating landlords like customer, not a massive inconvenience.
Attached Filesnbsp;
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By: Marilyn Plews
Sep 04, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“I am very pleased with the service offered by RSK, ......”

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Aug 27,2014
Minithumbup
By: 'Maria'
Aug 27,2014
0 people found
this helpful
I am very pleased with the service offered by RSK, this is the second time I use this company to market my property and they have always been very efficient, professional and trustworthy. On this occasion they have achieved a very good rental price for ...
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By: Marilyn Plews
Sep 04, 2014
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Hello, I am head of customer services here at RSK and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“From the initial contact with Andrew, he was friendly and ......”

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Aug 21,2014
Minithumbup
Andrew
By: 'Lorraine'
Aug 21,2014
1 people found
this helpful
From the initial contact with Andrew, he was friendly and professional in his dealings, listening to our particular needs to select appropriate properties to view. Such was his attention to detail that in the first time we met him in person for a selection of ...
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By: Marilyn
Aug 26, 2014
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Hello, I am head of customer services here at RSK's group office and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“HiImpressed with the level of interest in us as a ......”

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Aug 11,2014
Minithumbup
Michaela
By: 'vandana'
Aug 11,2014
0 people found
this helpful
Hi Impressed with the level of interest in us as a landlord given that our son was going through this process for first time. Micaela and Hernan shared key details without delay and did not lose patience if response was delayed due to be work ...
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Comment on agent fees
This part is yet to be finalised but there is room for improvement in line with a local competitor who showed some flexibility for first time landlord with heavy mortgage. We went with RSK having bought our home 13 years ago through them. Loyalty is two way thing , we think
Was this helpful? Yes
By: Marilyn
Aug 19, 2014
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Hello, I am head of customer services here at Robertson Smith & Kempson and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“We started our search for a (rental) house some months ......”

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Jul 22,2014
Minithumbup
Andrew
By: 'Ate'
Jul 22,2014
0 people found
this helpful
We started our search for a (rental) house some months ago from far away Qatar and contacted many real estate agents. RSK was the one that went all the way to make sure we would find a suitable place, where from others we would only ...
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“We vacated the property on 21/06/2014 and our deposit has still ......”

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Jul 10,2014
Minithumbdown
By: 'Marie-Antoinette'
Jul 10,2014
1 people found
this helpful
We vacated the property on 21/06/2014 and our deposit has still not been returned by their Head Office despite constant e-mails enquiries and text messages. They required an Early Vacation Fee (650£) despite an agreement in writing with the Landlord that we wouldn't penilised for leaving the ...
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Comment on agent fees
Market rate.
Was this helpful? Yes
By: Is RSK worth the RiSK?
Mar 04, 2018
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Is RSK worth the RiSK? Hi there We're compiling testimony about RSK. Would you be interested in sharing your story? Thanks ...

“Horrible service.They messed up with keys. There was a ......”

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May 30,2014
Minithumbdown
By: 'xxxx'
May 30,2014
0 people found
this helpful
Horrible service.They messed up with keys. There was a leak at the house and it took ages to get this sorted out. I am very disapoited wth their service....
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By: Is RSK worth the RiSK?
Mar 04, 2018
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Is RSK worth the RiSK? Hi there We're compiling testimony about RSK. Would you be interested in sharing your story? Thanks ...

“After an awful experience with another agent that felt us ......”

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May 20,2014
Minithumbup
Andrew
By: 'Amy'
May 20,2014
0 people found
this helpful
After an awful experience with another agent that felt us flat-less with 2 weeks to go until moving, Andrew Healy found us the perfect flat in a very short space of time, he went to the effort of checking it fit all our crieteria, that the ...
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By: Marilyn
May 22, 2014
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Hello, I am head of customer services here at Robertson Smith & Kempson and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“RSK were unable to find a suitable tenant for my ......”

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May 01,2014
Minithumbdown
Michaela
By: 'Brentford'
May 01,2014
0 people found
this helpful
RSK were unable to find a suitable tenant for my flat so I informed them I no longer needed their services and I thought we parted amicably. Months later they refuse to take the listing off their website, so they appear to still be listing ...
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What agent could do to change your mind?
They need to immediately remove the listing from their website and all the property websites it appears on.
Attached Filesnbsp;
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By: Marilyn
May 12, 2014
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Northfields branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“I booked a viewing for a flat i was looking ......”

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Apr 08,2014
Minithumbdown
By: 'Pat88'
Apr 08,2014
2 people found
this helpful
I booked a viewing for a flat i was looking to buy. I was told someone from the agency would be at the property the whole day and was told to just knock at the door. When i got there, there was nobody. I was 15...
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What agent could do to change your mind?
be polite.
Attached Filesnbsp;
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By: Marilyn
Apr 10, 2014
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our RSK Ealing Office I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Marilyn ...

“The agent found us a dodgy customer who had wasted ......”

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Jan 30,2014
Minithumbdown
By: 'Hilda'
Jan 30,2014
1 people found
this helpful
The agent found us a dodgy customer who had wasted us months of time and we lose out on the property we want to buy. In spite of the glorious promise, they did not lift a finger to vet the buyer' financial situation, and they ...
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“I've got literally the same experience as the people complaining ......”

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Dec 17,2013
Minithumbdown
By: 'RT'
Dec 17,2013
1 people found
this helpful
I've got literally the same experience as the people complaining above. With these ¢â‚¬Å“Professionals¢â‚¬Â I have lost moths of waiting and more than £20K, while dealing in a row with doggy sellers and doggy agents. At the end they increased the sell price just before ...
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What agent could do to change your mind?
Dignity does not consist in possessing honors, but in deserving them. Aristotle
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“I signed a tenancy agreement with a landlord connected with ......”

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Dec 10,2013
Minithumbdown
By: 'Arun'
Dec 10,2013
0 people found
this helpful
I signed a tenancy agreement with a landlord connected with RSK with a few special conditions. All the emails I received from RSK agents confirmed that the conditions will be met, several times. On the commencement date, I was shocked to see that the landlord ...
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What agent could do to change your mind?
Compensate me for the mishandling of the case
Attached Filesnbsp;
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By: Marilyn
Jan 09, 2014
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Robertson Smith & Kempson. I have recently taken over the role of Head of Customer Services at Thamesview Estate Agents their parent company and have been unable to trace any email from you I am afraid. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearin ...

“Was taken for a ride, they took renewal fees for 9 ......”

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Sep 09,2013
Minithumbdown
By: 'Alankey'
Sep 09,2013
4 people found
this helpful
Was taken for a ride, they took renewal fees for 9 years, even though not in contract. When asked to stop they threatened legal action. So much for customer loyalty....
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“Extremely disappointed with this agency. I would not recommend RSK ......”

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Jun 05,2013
Minithumbdown
By: 'Annoyed'
Jun 05,2013
4 people found
this helpful
Extremely disappointed with this agency. I would not recommend RSK to anyone. My wife and I made an offer on a house. As we were about to exchange contracts, the buyer pulled out asking for yet more money (potentially under the table). The agency was ...
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By: RSK Northfields
Jul 03, 2013
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As we do not experience complaints from buyers and sellers we know which transaction this comment relates to. As the Agent we are sometimes put in a difficult position by our vendors instructions as was the case in this instance. We worked very hard to try and keep this transaction together and ultimately this buyer withdrew because unfortunately they were unable to pay the market price for the house. Whilst we try to be as fair as possible to the buyers ultimately our role is to get the vendor ...

“This awful man who was "director" of lettings was abysmally ......”

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Jan 03,2013
Minithumbdown
By: 'landlady123'
Jan 03,2013
6 people found
this helpful
This awful man who was "director" of lettings was abysmally rude and gave me absolutely NO insight into what my property may be worth as I was buying to let. Gary Smith was lovely however, in the sales office at The Mall. I've heard a ...
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By: Louise
Jan 14, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Robertson, Smith & Kempson. I am head of Customer Services here at Robertson, Smith & Kempson and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...

“Terrible, terrible agency. I lost count of what they did ......”

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Aug 03,2012
Minithumbdown
Keith
By: 'Tenant123'
Aug 03,2012
6 people found
this helpful
Terrible, terrible agency. I lost count of what they did wrong, but they included losing our banker's draft after we had moved in and asking for us to give them the money again, but of course not tell the landlady. Keith gave us a bottle ...
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What agent could do to change your mind?
Please read above statement. The members of staff could have done their jobs properly, not lost money, not interrupted us out of hours, not lied to our landlady, not mocked my partner, and much much more. They are laughable.
Attached Filesnbsp;
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By: Louise
Aug 09, 2012
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Roberston, Smith & Kempson. I am head of Customer Services here at RSK and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:53 PM 24/09/2021 by Robin Philpot

Awards won by Robertson Smith & Kempson

Regional Awards won by Robertson Smith & Kempson

Individual Branch Awards

London, W7



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