“Andrew was very helpful. I was informed by him about ......”
5 Star Review
Dec 19,2014
By:
'Gabriela'
Dec 19,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Tenant)
Rent PCM: £1970
Would you recommend?: Yes
Postcode: W13
Branch: London, 116 Northfield Avenue
Lettings (as a Tenant)
Rent PCM: £1970
Postcode: W13
0
people found
this helpful
Andrew was very helpful. I was informed by him about the progress on our house rental.
Andrew have exceptional communications skills and always try to advice the best of possible solution.
I'm very happy with the overall experience in Northfiels branch.
I will recommend it ...
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0
people found
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Yes
“What I liked about Andrew was that he went beyond ......”
5 Star Review
Dec 17,2014
By:
'Pete'
Dec 17,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Tenant)
Rent PCM: £1950
Would you recommend?: Yes
Postcode: W7
Branch: London, 116 Northfield Avenue
Lettings (as a Tenant)
Rent PCM: £1950
Postcode: W7
0
people found
this helpful
What I liked about Andrew was that he went beyond being an agent, I felt that he personally wanted to help us, it was important to him to do that. We were part of a chain and it got pretty complex and tricky but he ...
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0
people found
this helpful
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Yes
“As a new landlady it took a while to understand ......”
4 Star Review
Dec 16,2014
By:
'Ann'
Dec 16,2014
Branch: London, 15 The Mall
Services: Lettings (as a Landlord)
Sold price: £499999
Would you recommend?: Yes
Postcode: W5
Branch: London, 15 The Mall
Lettings (as a Landlord)
Sold price: £499999
Postcode: W5
0
people found
this helpful
As a new landlady it took a while to understand how the process worked and what sort of tenant I was looking for. However, eventually I ended up with delightful tenants on a 2 year fixed term. Micaela was doggedly persistant. Andrew efficient and helpful in ...
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Comment on agent fees
RSK fees are higher than other agents by 1 or 2%.
0
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“Incredibility inept. Where to start: never received a copy of ......”
1 Star Review
Nov 19,2014
By:
'Wayne'
Nov 19,2014
Branch: London, 113 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: W3
Branch: London, 113 High Street
Sales (Prospective customer)
Postcode: W3
1
people found
this helpful
Incredibility inept. Where to start: never received a copy of the contract. Photographer wasn't arranged at the same time as the floor plan so two half-days off work for my partner. Photographs were very poor. I requested they perform the EPC but they didn't do ...
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1
people found
this helpful
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Yes
“During the initial viewing of the property, the agent in ......”
4 Star Review
Oct 31,2014
By:
'.'
Oct 31,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Tenant)
Rent PCM: £1
Would you recommend?: Yes
Postcode: W13
Branch: London, 116 Northfield Avenue
Lettings (as a Tenant)
Rent PCM: £1
Postcode: W13
0
people found
this helpful
During the initial viewing of the property, the agent in question was very polite and knowledgeable. Out of all the agents I had communicated with during my property search, this one stood out in terms of his professionalism, availability and reliability....
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0
people found
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Yes
“Good feedback provided by Andrew. Very thorough and always comes ......”
4 Star Review
Oct 22,2014
By:
'K'
Oct 22,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W13
Branch: London, 116 Northfield Avenue
Lettings (as a Landlord)
Postcode: W13
0
people found
this helpful
Good feedback provided by Andrew. Very thorough and always comes back with the information requested in a timely manner. Hope this continues. The tenant is a cooperate client working at GSK...
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0
people found
this helpful
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Yes
“Andrew is a very competent, professional agent who made our ......”
5 Star Review
Oct 17,2014
By:
'ROBERT'
Oct 17,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Tenant)
Rent PCM: £1750
Would you recommend?: Yes
Postcode: W13
Branch: London, 116 Northfield Avenue
Lettings (as a Tenant)
Rent PCM: £1750
Postcode: W13
0
people found
this helpful
Andrew is a very competent, professional agent who made our property search and then finalising the letting very smooth. I would strongly recommend him to all of my friends....
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0
people found
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Yes
“Mr Andrew Healey has been our first point of contact ......”
5 Star Review
Oct 14,2014
By:
'Paloma'
Oct 14,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: W5
Branch: London, 116 Northfield Avenue
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: W5
0
people found
this helpful
Mr Andrew Healey has been our first point of contact with Robertson Smith & Kempson from day one. He has demonstrated incredible diligence as an Estate Agent. When we moved in we did not have water and many maintenance issues remained unresolved. He showed self-initiative to ...
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0
people found
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“Estate agents tend to get bad reviews and in my ......”
5 Star Review
Oct 09,2014
By:
'Talia'
Oct 09,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Tenant)
Rent PCM: £2500
Would you recommend?: Yes
Postcode: W5
Branch: London, 116 Northfield Avenue
Lettings (as a Tenant)
Rent PCM: £2500
Postcode: W5
0
people found
this helpful
Estate agents tend to get bad reviews and in my experience, they are well deserved. So it's very refreshing to find an agent who not only does their job well but goes above and beyond in order to make the whole transaction of finding a ...
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0
people found
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“Andrew constantly went above and beyond to ensure that our ......”
5 Star Review
Oct 09,2014
By:
'Nikki'
Oct 09,2014
Branch: London, 15 The Mall
Services: Lettings (as a Tenant)
Rent PCM: £2500
Would you recommend?: Yes
Postcode: W5
Branch: London, 15 The Mall
Lettings (as a Tenant)
Rent PCM: £2500
Postcode: W5
0
people found
this helpful
Andrew constantly went above and beyond to ensure that our transition was as smooth as possible. This included repeatedly working late in evening and even making phone calls on our behalf from the airport during his own leave. We have been thoroughly impressed by his ...
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Comment on agent fees
Very happy with paying fees, especially as Andrew continuously went above and beyond.
0
people found
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Yes
“Emma was incredibly helpful throughout the process of finding us ......”
5 Star Review
Sep 24,2014
By:
'Liz'
Sep 24,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Tenant)
Rent PCM: £2400
Would you recommend?: Yes
Postcode: W13
Branch: London, 116 Northfield Avenue
Lettings (as a Tenant)
Rent PCM: £2400
Postcode: W13
0
people found
this helpful
Emma was incredibly helpful throughout the process of finding us a place to live in Northfields. We worked with a number of agents, but none of them were as good at understanding what we were looking for and finding properties that exactly matched our brief.
...
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0
people found
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“Andrew Healy has been dealing with my flat 8 Lenan Court ......”
5 Star Review
Sep 14,2014
By:
'Andrew'
Sep 14,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Landlord)
Rent PCM: £900
Would you recommend?: Yes
Postcode: W13
Branch: London, 116 Northfield Avenue
Lettings (as a Landlord)
Rent PCM: £900
Postcode: W13
0
people found
this helpful
Andrew Healy has been dealing with my flat 8 Lenan Court since I have advertised my flat at 31 Churchfield Road for renting . He was very helpful and every thing was running smothly .
However I had good experience with Robertson Smith & Kempson since 2001 buying or letting ....
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Comment on agent fees
No comment
0
people found
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Yes
“I was very pleased with Andrew's service as he always ......”
1 Star Review
Sep 12,2014
By:
'Marjaneh'
Sep 12,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W51
Branch: London, 116 Northfield Avenue
Lettings (as a Landlord)
Postcode: W51
0
people found
this helpful
I was very pleased with Andrew's service as he always returned my calls in timely manner. He tried very hard to make this tenancy to go through. I wanted to take up a landlord insurance he made sure all the requested documents were available. He ...
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0
people found
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“Pretty hopeless. I don't think we will be using them ......”
2 Star Review
Sep 03,2014
By:
'Landlordy'
Sep 03,2014
Branch: London, 15 The Mall
Services: Lettings (as a Landlord)
Rent PCM: £1700
Would you recommend?: No
Postcode: W5
Branch: London, 15 The Mall
Lettings (as a Landlord)
Rent PCM: £1700
Postcode: W5
1
people found
this helpful
Pretty hopeless. I don't think we will be using them again
First the good ...
We've used them for quite a few years & they have generally found tenants very quickly - that's really really important. All the tenants they've found have been excellent - that's really ...
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What agent could do to change your mind?
Have a simple (e.g. 5-step) process for going from finding tenants to getting them into the property - gathering references, issuing the contract, etc.
Provide a contract early.
Communicate better, each step of the way.
Treating landlords like customer, not a massive inconvenience.
Attached Filesnbsp;
1
people found
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“I am very pleased with the service offered by RSK, ......”
5 Star Review
Aug 27,2014
By:
'Maria'
Aug 27,2014
Branch: London, 15 The Mall
Services: Lettings (as a Landlord)
Rent PCM: £1450
Would you recommend?: Yes
Postcode: TW8
Branch: London, 15 The Mall
Lettings (as a Landlord)
Rent PCM: £1450
Postcode: TW8
0
people found
this helpful
I am very pleased with the service offered by RSK, this is the second time I use this company to market my property and they have always been very efficient, professional and trustworthy. On this occasion they have achieved a very good rental price for ...
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0
people found
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“From the initial contact with Andrew, he was friendly and ......”
5 Star Review
Aug 21,2014
By:
'Lorraine'
Aug 21,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: W7
Branch: London, 116 Northfield Avenue
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: W7
1
people found
this helpful
From the initial contact with Andrew, he was friendly and professional in his dealings, listening to our particular needs to select appropriate properties to view. Such was his attention to detail that in the first time we met him in person for a selection of ...
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1
people found
this helpful
Was this helpful?
Yes
“HiImpressed with the level of interest in us as a ......”
5 Star Review
Aug 11,2014
By:
'vandana'
Aug 11,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Landlord)
Rent PCM: £1250
Would you recommend?: Yes
Postcode: W7
Branch: London, 116 Northfield Avenue
Lettings (as a Landlord)
Rent PCM: £1250
Postcode: W7
0
people found
this helpful
Hi
Impressed with the level of interest in us as a landlord given that our son was going through this process for first time. Micaela and Hernan shared key details without delay and did not lose patience if response was delayed due to be work ...
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Comment on agent fees
This part is yet to be finalised but there is room for improvement in line with a local competitor who showed some flexibility for first time landlord with heavy mortgage. We went with RSK having bought our home 13 years ago through them. Loyalty is two way thing , we think
0
people found
this helpful
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Yes
“We started our search for a (rental) house some months ......”
5 Star Review
Jul 22,2014
By:
'Ate'
Jul 22,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Tenant)
Rent PCM: £2600
Would you recommend?: Yes
Postcode: W13
Branch: London, 116 Northfield Avenue
Lettings (as a Tenant)
Rent PCM: £2600
Postcode: W13
0
people found
this helpful
We started our search for a (rental) house some months ago from far away Qatar and contacted many real estate agents. RSK was the one that went all the way to make sure we would find a suitable place, where from others we would only ...
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0
people found
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“We vacated the property on 21/06/2014 and our deposit has still ......”
1 Star Review
Jul 10,2014
By:
'Marie-Antoinette'
Jul 10,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Tenant)
Rent PCM: £2100
Would you recommend?: No
Postcode: W13
Branch: London, 116 Northfield Avenue
Lettings (as a Tenant)
Rent PCM: £2100
Postcode: W13
1
people found
this helpful
We vacated the property on 21/06/2014 and our deposit has still not been returned by their Head Office despite constant e-mails enquiries and text messages. They required an Early Vacation Fee (650£) despite an agreement in writing with the Landlord that we wouldn't penilised for leaving the ...
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Comment on agent fees
Market rate.
1
people found
this helpful
Was this helpful?
Yes
“Horrible service.They messed up with keys. There was a ......”
1 Star Review
May 30,2014
By:
'xxxx'
May 30,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Tenant)
Rent PCM: £2800
Would you recommend?: No
Postcode: W13
Branch: London, 116 Northfield Avenue
Lettings (as a Tenant)
Rent PCM: £2800
Postcode: W13
0
people found
this helpful
Horrible service.They messed up with keys. There was a leak at the house and it took ages to get this sorted out. I am very disapoited wth their service....
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0
people found
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“After an awful experience with another agent that felt us ......”
5 Star Review
May 20,2014
By:
'Amy'
May 20,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: W3
Branch: London, 116 Northfield Avenue
Lettings (as a Tenant)
Postcode: W3
0
people found
this helpful
After an awful experience with another agent that felt us flat-less with 2 weeks to go until moving, Andrew Healy found us the perfect flat in a very short space of time, he went to the effort of checking it fit all our crieteria, that the ...
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0
people found
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Yes
“RSK were unable to find a suitable tenant for my ......”
1 Star Review
May 01,2014
By:
'Brentford'
May 01,2014
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: TW8
Branch: London, 116 Northfield Avenue
Lettings (as a Landlord)
Postcode: TW8
0
people found
this helpful
RSK were unable to find a suitable tenant for my flat so I informed them I no longer needed their services and I thought we parted amicably. Months later they refuse to take the listing off their website, so they appear to still be listing ...
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What agent could do to change your mind?
They need to immediately remove the listing from their website and all the property websites it appears on.
Attached Filesnbsp;
0
people found
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“I booked a viewing for a flat i was looking ......”
1 Star Review
Apr 08,2014
By:
'Pat88'
Apr 08,2014
Branch: London, 1 Central Building, The Broadway
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: W5
Branch: London, 1 Central Building, The Broadway
Sales (Prospective customer)
Postcode: W5
2
people found
this helpful
I booked a viewing for a flat i was looking to buy. I was told someone from the agency would be at the property the whole day and was told to just knock at the door. When i got there, there was nobody. I was 15...
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What agent could do to change your mind?
be polite.
Attached Filesnbsp;
2
people found
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“The agent found us a dodgy customer who had wasted ......”
1 Star Review
Jan 30,2014
By:
'Hilda'
Jan 30,2014
Branch: London, 116 Northfield Avenue
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: W13
Branch: London, 116 Northfield Avenue
Sales (as a Vendor)
Postcode: W13
1
people found
this helpful
The agent found us a dodgy customer who had wasted us months of time and we lose out on the property we want to buy. In spite of the glorious promise, they did not lift a finger to vet the buyer' financial situation, and they ...
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1
people found
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“I've got literally the same experience as the people complaining ......”
1 Star Review
Dec 17,2013
By:
'RT'
Dec 17,2013
Branch: London, 116 Northfield Avenue
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: W13
Branch: London, 116 Northfield Avenue
Sales (Prospective customer)
Postcode: W13
1
people found
this helpful
I've got literally the same experience as the people complaining above.
With these ¢â‚¬Å“Professionals¢â‚¬Â I have lost moths of waiting and more than £20K, while dealing in a row with doggy sellers and doggy agents.
At the end they increased the sell price just before ...
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What agent could do to change your mind?
Dignity does not consist in possessing honors, but in deserving them.
Aristotle
Attached Filesnbsp;
1
people found
this helpful
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Yes
“I signed a tenancy agreement with a landlord connected with ......”
1 Star Review
Dec 10,2013
By:
'Arun'
Dec 10,2013
Branch: London, 116 Northfield Avenue
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W13
Branch: London, 116 Northfield Avenue
Lettings (as a Tenant)
Postcode: W13
0
people found
this helpful
I signed a tenancy agreement with a landlord connected with RSK with a few special conditions. All the emails I received from RSK agents confirmed that the conditions will be met, several times.
On the commencement date, I was shocked to see that the landlord ...
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What agent could do to change your mind?
Compensate me for the mishandling of the case
Attached Filesnbsp;
0
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“Was taken for a ride, they took renewal fees for 9 ......”
1 Star Review
Sep 09,2013
By:
'Alankey'
Sep 09,2013
Branch: London, 1 Central Building, The Broadway
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: W13
Branch: London, 1 Central Building, The Broadway
Lettings (as a Landlord)
Postcode: W13
4
people found
this helpful
Was taken for a ride, they took renewal fees for 9 years, even though not in contract. When asked to stop they threatened legal action. So much for customer loyalty....
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4
people found
this helpful
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Yes
“Extremely disappointed with this agency. I would not recommend RSK ......”
1 Star Review
Jun 05,2013
By:
'Annoyed'
Jun 05,2013
Branch: London, 116 Northfield Avenue
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: W13
Branch: London, 116 Northfield Avenue
Sales (as a Buyer)
Postcode: W13
4
people found
this helpful
Extremely disappointed with this agency. I would not recommend RSK to anyone.
My wife and I made an offer on a house. As we were about to exchange contracts, the buyer pulled out asking for yet more money (potentially under the table). The agency was ...
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4
people found
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“This awful man who was "director" of lettings was abysmally ......”
1 Star Review
Jan 03,2013
By:
'landlady123'
Jan 03,2013
Branch: London, 1 Central Building, The Broadway
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: W5
Branch: London, 1 Central Building, The Broadway
Sales (Prospective customer)
Postcode: W5
6
people found
this helpful
This awful man who was "director" of lettings was abysmally rude and gave me absolutely NO insight into what my property may be worth as I was buying to let.
Gary Smith was lovely however, in the sales office at The Mall.
I've heard a ...
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6
people found
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“Terrible, terrible agency. I lost count of what they did ......”
1 Star Review
Aug 03,2012
By:
'Tenant123'
Aug 03,2012
Branch: London, 113 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 113 High Street
Lettings (as a Tenant)
Postcode:
6
people found
this helpful
Terrible, terrible agency. I lost count of what they did wrong, but they included losing our banker's draft after we had moved in and asking for us to give them the money again, but of course not tell the landlady. Keith gave us a bottle ...
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What agent could do to change your mind?
Please read above statement. The members of staff could have done their jobs properly, not lost money, not interrupted us out of hours, not lied to our landlady, not mocked my partner, and much much more. They are laughable.
Attached Filesnbsp;
6
people found
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