Roxburgh Group
3.6/5, 50 reviews
64% recommended
75% sales valuation accuracy
100% sales fee satisfaction
90% lettings valuation accuracy
79% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 50
6th Dec 2023
reviewed by 'Martin'
“I was dealing originally with Dawn who came to see property for first time. She was not pushing for rent ......”
6th Nov 2023
reviewed by 'Lesley.'
“Always had an excellent service from Roxburgh Troon, Dawn in particular has always been extremely helpful, friendly and professional and ......”
17th Oct 2023
reviewed by 'Mark McClelland'
“after a burst pipe caused major damage to my own property I was struggling to find somewhere to rent while ......”
13th Oct 2023
reviewed by 'MRS KAREN AND MR ROBERT LATHAM'
“My property, because of circumstances outside of my control, took some time to become available to put on the market ......”
4th Aug 2023
reviewed by 'Mohammad'
“Really good letting agent. I rented a really nice property with them. It was a pleasure to live in that ......”
24th Jul 2023
reviewed by 'Cara'
“Jacqueline Passant was excellent giving me several viewings if the property, letting in myself and family to view. She was ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 100% £75,000 £145,000
Lettings 90% 79% £300 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 1 17 11 3 0 0 0 2 6
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Roxburgh Group Branches (view all 3)
Glasgow, G81
Stewarton, KA3
Troon, KA10

“I was dealing originally with Dawn who came t......”

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Dec 06,2023
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Dawn
By: 'Martin'
Dec 06,2023
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this helpful
I was dealing originally with Dawn who came to see property for first time. She was not pushing for rent with Roxburgh which made me to choose them. All communications was very prompt and they will choose the best possible tenant, which will suit your ...
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“Fantastic service....”

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Nov 06,2023
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Dawn
By: 'Lesley.'
Nov 06,2023
0 people found
this helpful
Always had an excellent service from Roxburgh Troon, Dawn in particular has always been extremely helpful, friendly and professional and would highly recommend to anyone thinking of renting with them. Extremely efficient and supportive. Thanks to all....
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“after a burst pipe caused major damage to my ......”

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Oct 17,2023
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Dawn
By: 'Mark McClelland'
Oct 17,2023
0 people found
this helpful
after a burst pipe caused major damage to my own property I was struggling to find somewhere to rent while the repairs were carried out, after inquiring about quite a few properties I came across a house being handled by Roxburgh Group, not only did ...
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“True professionals in the rental market...”

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Oct 13,2023
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Dawn
By: 'MRS KAREN AND MR ROBERT LATHAM'
Oct 13,2023
0 people found
this helpful
My property, because of circumstances outside of my control, took some time to become available to put on the market and rent out, however without Dawn's assistance and advice over those months I would have found it much harder to cope with the situation. We ...
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“5 star...”

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Aug 04,2023
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Dawn
By: 'Mohammad'
Aug 04,2023
0 people found
this helpful
Really good letting agent. I rented a really nice property with them. It was a pleasure to live in that property which was also at a really good price. I had to leave the property due to taking up a job elsewhere but I had ...
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“Property Review- Thank you Jacqueline...”

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Jul 24,2023
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Jacqui
By: 'Cara'
Jul 24,2023
0 people found
this helpful
Jacqueline Passant was excellent giving me several viewings if the property, letting in myself and family to view. She was very knowledgable about past tenants and areas I would be entitled to. Jacqueline had a friendly manner and made purchasing my first property easy and ...
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“Highly professional and helpful service. Quic......”

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Mar 15,2023
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Dawn
By: 'L Bowie'
Mar 15,2023
0 people found
this helpful
Highly professional and helpful service. Quick turn around on any queries and they were able to resolve any questions. I feel I can approach Roxburgh for clarification and assisatance on any issue and they are obliging and happy to help. I am really impressed so ...
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“I rented my property via Roxburgh in Troon fo......”

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Mar 07,2023
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By: 'Moira Hamilton'
Mar 07,2023
1 people found
this helpful
I rented my property via Roxburgh in Troon for 10 years. Their management service was second to none, always on top of any repairs, inspections and my legal certificates. When the tenant moved on, the efficiency at which the Lettings Team worked to finalise the tenants ...
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“I have used the Troon office for the last 17 ......”

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Mar 02,2023
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By: 'Barry'
Mar 02,2023
1 people found
this helpful
I have used the Troon office for the last 17 years to manage my properties, throughout that time the service has been excellent. The staff are polite, experienced, and always go the extra mile. Their team of tradesmen are great, well priced, and provide security for ...
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“The staff go above and beyond in managing you......”

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Feb 06,2023
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Dawn
By: 'Rhona'
Feb 06,2023
1 people found
this helpful
The staff go above and beyond in managing your property. Having used other agencies before I have been so impressed at the level of service they provide. From getting your property on the market quickly, doing all safety checks, the care in who they lease ...
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“Excellent Service...”

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Dec 16,2022
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Fiona
By: 'Patricia Wilson'
Dec 16,2022
0 people found
this helpful
Our experience with Fiona and staff at Roxburgh has been excellent It is reassuring to have experienced and professional staff dealing with our property Any issues with property are quickly dealt with Both our tenants and ourselves as landlords are happy with this service...
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“Experience renter here......”

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Dec 13,2022
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Fiona
By: 'Vivien'
Dec 13,2022
0 people found
this helpful
I have lived in private lets for several years and had rented a property from Roxburgh in Stewarton for just under 2 years and I have to say it was a brilliant and refreshing experience. As a tenant, I've had a few negative experiences with Agents ...
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“5 star service *****...”

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Nov 16,2022
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Fiona
By: 'Catrina'
Nov 16,2022
0 people found
this helpful
We have used the Roxburgh Group in Stewarton to manage a rental property in the town for many years now. Our main contact has been Fiona Smyth who has been nothing but ultra professional and efficient. She has always found us wonderful tenants and sorts ...
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“Great service from the Stewarton office, i us......”

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Nov 15,2022
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Sancha
By: 'Craig Whiteford'
Nov 15,2022
0 people found
this helpful
Great service from the Stewarton office, i used Roxburgh in Stewarton when i was looking for a new tenant for my flat. They advertised the property, did the viewings, all reference checks, organised the lease and did the key hand over, it was all effortless. ...
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“I have been using the Stewarton office for 8 ......”

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Nov 15,2022
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Fiona
By: 'Jennifer'
Nov 15,2022
0 people found
this helpful
I have been using the Stewarton office for 8 years. Professional advice with excellent customer service. I would highly recommend the Roxburgh Group....
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“Very happy....”

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Nov 10,2022
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By: 'Lesley Mack'
Nov 10,2022
0 people found
this helpful
I have been renting with Roxburgh for the last 5 years both with the Stewarton office and the Troon office. I have consistently found all the staff to be extremely professional, helpful, pleasant and very friendly. Always responded to any queries I had promptly and efficiently ...
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“Excellent professional staff...”

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Jul 27,2022
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Dawn
By: 'John'
Jul 27,2022
0 people found
this helpful
Excellent professional staff who are always prepared to go the extra mile to help. They resolve problems quickly and give advice whenever necessary. I would never hesitate to use them in the Troon area...
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“Roxburgh have managed my property for over 10......”

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Jun 30,2022
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By: 'Don'
Jun 30,2022
1 people found
this helpful
Roxburgh have managed my property for over 10 years, they have always been on top of any issues or concerns and have always been a great support. They looked after the rental side while i lived abroad and then through the the house sale. I would ...
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“Exceptional Service...”

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Apr 06,2022
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Linda
By: 'Fiona McNeil'
Apr 06,2022
1 people found
this helpful
Well what can I say except exceptional service from Roxburgh. From when i first decided to rent out my property over 4 years ago to selling it this week Linda and the team have been fantastic. They thoroughly vet tenants and routinely do check ups in ...
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“Roxburgh - An Invaluable Partner....”

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Mar 04,2022
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By: 'Mark Weir'
Mar 04,2022
1 people found
this helpful
Roxburgh have been invaluable to myself as an Investor, not only a great service to manage the tenant satisfaction to a high standard but also some incredibly insightful & valuable information on which properties I should look at. Everything is done with effortless precision and with ...
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“Disgustingly rude staff dismissive discrimina......”

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Jul 09,2021
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Dawn
By: 'Mr'
Jul 09,2021
4 people found
this helpful
Disgustingly rude staff dismissive discriminative unhelpful and ignorant..... need I go on? They need to change their bad attitude and appalling treatment of potential tenants!!!...
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By: JC ROXBURGH
Jul 26, 2021
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Dear "Mr" - we are sorry to hear that you have been upset. We pride ourselves in our customer service and at no time would act in a discriminative manner. Please contact our office or provide us with your name and telephone number and we shall be happy to discuss matters with you. Many thanks. ...

“I have had an excellent experience with them ......”

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Nov 20,2020
Minithumbup
By: 'Lauren'
Nov 20,2020
0 people found
this helpful
I have had an excellent experience with them as a tenant over the last year. They were always helpful and responded quickly to any concerns I had. In relation to the inspections that other reviews had issues with: my inspections were done while I was ...
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“Excellent service....”

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Nov 02,2020
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Dawn
By: 'Nicola'
Nov 02,2020
0 people found
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For 7 and a half years I have used Roxburgh to rent houses and I can't fault them at all. When we rented out first property, we found a couple of issues with this (through no fault of the landlord or Roxburgh) and they agreed to ...
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“I don't know what the law is on misrepresenta......”

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Aug 14,2020
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By: 'Roxbruff'
Aug 14,2020
0 people found
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I don't know what the law is on misrepresentation of properties, but, the 'for guidance only' just doesn't excuse flat out misrepresentation/property discriptions/photos are lies. They use OLD photos from when properties are first done, then recycle them when they are being re-let. ...
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“Great!...”

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Sep 10,2019
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Dawn
By: 'Chris'
Sep 10,2019
1 people found
this helpful
We dealt with Dawn for a few years up until February 2018 when we left a property managed by Roxburgh. She was always great and if there was ever an issue it was sorted in quick fashion. We moved to a property not managed by Roxburgh ...
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Comment on agent fees
Good
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“The Best Estate Agent in Troon...”

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Sep 10,2019
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Jacqui
By: 'Tom1961W'
Sep 10,2019
4 people found
this helpful
Having sold our house through Roxburgh recently, I have found them incredibly helpful from start to finish. Their fee was slightly higher than another local agent but they displayed my property on their window on the busy Ayr Street and found a buyer promptly. Jacqui ...
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Comment on agent fees
The Agents fees were good
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“Very good, efficient and friendly service...”

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Apr 30,2019
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Lesley
By: 'Corinne'
Apr 30,2019
1 people found
this helpful
I think my agents were as good as I would hope them to be. Prompt response to request. Common sense approach. Very approachable and friendly Professional approach and reliable. I could not really give a constructive negative feedback as it was all of a very ...
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Comment on agent fees
N/A
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“Good experience...”

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Nov 30,2018
Minithumbup
By: 'Helen'
Nov 30,2018
1 people found
this helpful
We rented a property through Roxburgh for 3 years. I found them to be helpful and usually quick to respond to any problem we reported. We got our full deposit back with no problem, quickly too. The money was in our account in about 2 days. I ...
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“The rudest Agents around - see nothing has changed!...”

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Aug 29,2018
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By: 'Delgarden'
Aug 29,2018
6 people found
this helpful
Fortunately, I have not needed to contact this agent too often over the years, but dread having to do so if they are marketing a property I am interested in. Incredibly rude, dismissive and disinterested pretty much sums them up. If you wish to chase ...
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“Beware of dishonest deposit deductions...”

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Jul 15,2018
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Lesley
By: 'Aggrieved'
Jul 15,2018
5 people found
this helpful
Roxburghs were fine throughout the 2 year tenancy I had with them. I felt that the constant visits were a bit intrusive but understand the need for them. The house was pretty grubby when we moved in with dust, sticky cupboards and animal hairs and the ...
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Comment on agent fees
Grossly unfair deposit deductions
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By: Aggrieved former tenant
May 22, 2019
View all comments (4)
Hi Karen, So sorry to hear you’ve had similar difficulties but not at all surprised. I’m afraid I haven’t kept the paperwork but I think the name of the cleaning company was Peachy Clean (or something like that). I tried to call them 3 or 4 times but never received a response. I couldn’t find them online or registered with Companies House either so I couldn’t say for sure if they even existed. I suspect not. Good luck! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Roxburgh Group

Regional Awards won by Roxburgh Group

Individual Branch Awards

Troon, KA10

Stewarton, KA3


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