Romans
4.1/5, 1814 reviews
83% recommended
70% sales valuation accuracy
85% sales fee satisfaction
54% lettings valuation accuracy
42% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 1814
2nd Oct 2024
reviewed by 'Eduardo'
“I am delighted to give Charlotte Walker a 5-star review for her outstanding leadership and exceptional service. Her professionalism and ......”
30th Sep 2024
reviewed by 'Nick Sharma'
“Absolutely disappointed with the service from Romans. After being told repeatedly for over six months that they had buyers interested ......”
23rd Sep 2024
reviewed by 'Ram'
“Terrible company! They spam you with emails and are very unprofessional. Stay away....”
29th Aug 2024
reviewed by 'Miserable.'
“Awful company. Take advantage of disabled renters and do not clean property prior to entry. Can't seem to supply me ......”
22nd Jul 2024
reviewed by 'Jordan'
“Very disappointed and feeling scammed after my experience with this agency!I made an offer for a property, they assured ......”
19th Jun 2024
reviewed by 'Paul'
“Threatened firstly with you have to take their zero deposit scheme or the landlord won't accept you.When we moved ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 70% 85% £34,000 £730,000
Lettings 54% 42% £500 £2,995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
441 39 513 185 302 22 163 13 78 58
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Romans Branches (view all 37)
Aldershot, GU11
Basingstoke, RG21
Bath, BA1
Bracknell, RG12
Bristol, BS8
Bromsgrove, B60
Burnham, SL1
Camberley, GU15

“Dear...As you are aware, I was surprised and disappointed ......”

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Aug 03,2015
Minithumbdown
By: 'Katir'
Aug 03,2015
5 people found
this helpful
Dear... As you are aware, I was surprised and disappointed that you initially refused to release the deposit funds to me, or provide me with my keys, until I agreed to allow the cost of an inventory clerk and cleaning to be deducted from the ...
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Comment on agent fees
Wasted of money!!!
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“John has been most helpful throughout our time renting through ......”

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Jun 23,2015
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Jon
By: 'Chris'
Jun 23,2015
2 people found
this helpful
John has been most helpful throughout our time renting through Romans. From organising viewings, talking through issues with the property, and then arranging to vacate the property, Jon has been a professional at all times. One thing that really stands out is the speed in ...
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“The problems started with Romans when I needed to evict ......”

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Jun 17,2015
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Jon
By: 'Emray'
Jun 17,2015
4 people found
this helpful
The problems started with Romans when I needed to evict my tenant. First they issued the wrong section 21. This only came to light when I tried to start court proceedings and was notified by Landlords Advice UK. I therefore got LA UK to issue the ...
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What agent could do to change your mind?
Romans never kept us up to date with market rents and hence we continued to charge our tenant below the market value for years. We were paying 12% but we did not receive value for money.
Attached Filesnbsp;
Comment on agent fees
Romans never kept us up to date with market rents and hence we continued to charge our tenant below the market value for years. We were paying 12% but we did not receive value for money.
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“The worse agency ever.highly expensive.very unprofessional. Terrible customer ......”

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Jun 08,2015
Minithumbdown
By: 'serap'
Jun 08,2015
16 people found
this helpful
The worse agency ever.highly expensive.very unprofessional. Terrible customer service.irresponsible.rude. We have been dealt by 3 different people. Was promised house that we are renting will be professionally cleaned.when we arrived it was filthy...hasn't been cleaned at all and we haven't ...
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“I have never experienced such a terrible service from the ......”

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May 26,2015
Minithumbdown
By: 'TenantsRG21'
May 26,2015
13 people found
this helpful
I have never experienced such a terrible service from the estate agent. Romans is know as the best website agency, however undoubtedly the staff requires training how to deal with the customers. We have paid enormous amount of money . If you calculate all fees, check ...
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What agent could do to change your mind?
Very very expansive comparing to the service received.
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Comment on agent fees
Very very expansive comparing to the service received.
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“Truly terrible experience through outAdvertised the property as Chain Free ......”

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May 08,2015
Minithumbdown
By: 'Not'
May 08,2015
9 people found
this helpful
Truly terrible experience through out Advertised the property as Chain Free - it wasn't and then proceeded to ignore requests for updates as to what was happening after offer accepted Please think about using any other agency other than Romans when you come to sell ...
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“I was a tenant of a property let and managed ......”

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Apr 29,2015
Minithumbdown
By: 'SM'
Apr 29,2015
8 people found
this helpful
I was a tenant of a property let and managed by Romans and I had two major complains in the 10 month period I was renting. Overall their service was very unprofessional and poor so if you can, avoid them as a tenant. They are also ...
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“Do not attempt to try and use the rent right ......”

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Apr 23,2015
Minithumbdown
By: 'wizkidd'
Apr 23,2015
5 people found
this helpful
Do not attempt to try and use the rent right website in order to get a quick and easy find especially for requirements regarding pets! I used this in the hopes I would get properties accepting a small dog. When I got properties claiming to ...
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What agent could do to change your mind?
N/a
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“I chose Romans and Oliver after speaking to him a ......”

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Apr 06,2015
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Oliver
By: 'Mr'
Apr 06,2015
8 people found
this helpful
I chose Romans and Oliver after speaking to him a two of his competitors. The brief was to let out my 3 bedroom property which I have recently finished renovating to a very high standard. On our initial and subsequent meetings and conversations until I signed ...
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What agent could do to change your mind?
Uncompetitive for the service they provide
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Comment on agent fees
Uncompetitive for the service they provide
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“The estate agents are the worst I have come across ......”

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Mar 17,2015
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Neil
By: 'Mrs'
Mar 17,2015
10 people found
this helpful
The estate agents are the worst I have come across in a very long time. Neil Burton was the first member of this disastrous team that I dealt with. He came over to my property and gave it the big talk and that he could ...
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“Terrible. Fees are ridiculous. Absolute cowboys. Terrible service received as ......”

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Feb 23,2015
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matthew
By: 'Frustratedtenant'
Feb 23,2015
9 people found
this helpful
Terrible. Fees are ridiculous. Absolute cowboys. Terrible service received as a tenant through a fully managed contract - not even sure what the landlord was paying Romans to do. On contract renewal they will get any money possible out of you. On termination of contract ...
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Comment on agent fees
Extortionate. Especially vs competition
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“Hello Readers This is an up to date review what ......”

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Feb 09,2015
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Peter
By: 'Tenant'
Feb 09,2015
4 people found
this helpful
Hello Readers This is an up to date review what happened in August 2013 after they evicted us on a section 21 . We were told by the Landlord residing in Ireland that she was placing her daughter in the property and would not be re-letting the property , ...
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“I NEVER write reviews but the service from Romans in ......”

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Jan 14,2015
Minithumbdown
By: 'NEVER'
Jan 14,2015
7 people found
this helpful
I NEVER write reviews but the service from Romans in Aldershot was disgraceful. Upon meeting the agents (two turned up) they were full of charm, smiles and promised the earth - regular updates (every Friday) throughout the process, they expressively said they have a potential ...
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Comment on agent fees
1.5% for them to lie for weeks!
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By: Mark Wright
Feb 05, 2015
View all comments (1)
Thank you for taking the time to write a review regarding the Aldershot office. Comments from our customers whether positive or negative are extremely helpful and I would like an opportunity to speak to you direct; therefore, if you would like to make contact with me my details are below. I can be contacted via the Bracknell Office on 01344 404705. Kind Regards ...

“I would never use Romans through choice again. I Received ......”

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Jan 08,2015
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Charlotte
By: 'Christie'
Jan 08,2015
4 people found
this helpful
I would never use Romans through choice again. I Received a phone call 4 hours before i was due to visit a property informing me this now wasnt possible as they couldnt get the keys. When we eventually picked a property Charlotte spelt my name wrong ...
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What agent could do to change your mind?
Checked names were spelt correctly on emails. Apologised for mistake and answer calls afterwards. Checked bank account before demanding to know when deposit had been paid
Attached Filesnbsp;
Comment on agent fees
Paid alot of money for mistakes to be made
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“Its all about the customer service - except at Romans ......”

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Dec 19,2014
Minithumbdown
By: 'Sparky'
Dec 19,2014
8 people found
this helpful
Its all about the customer service - except at Romans it seems. I called regarding a property advertised to rent - ready to move in within 24hrs with 6 months rent in advance at the ready. Called the office to inquire about whether a cat would ...
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“I was selling and wanted to buy through romans as ......”

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Nov 13,2014
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George
By: 'Mahmood'
Nov 13,2014
4 people found
this helpful
I was selling and wanted to buy through romans as to why I choose them but what they put me through was very bad customer service we had a for sale board up they put a sold board up within a week when my property ...
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What agent could do to change your mind?
At least have rang us as are contract agreement was coming to an end to discuss the matter further try and put them selves in there shoes for better customer service!!!
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By: jon
Nov 17, 2014
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Thank you for bringing your concerns to me over the marketing of your home. Customer service is always very important to us a s a company and now we have been able to resolve your issues pleased you have decided to instruct us for a futher 6 weeks to sell your home. Your ongoing business is very appreciated. Regards Jon Roberts, Director, Residential Sales. ...

“When I first rented my property (managed by Romans) in ......”

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Nov 02,2014
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Charlotte
By: 'JoanneChelsea'
Nov 02,2014
6 people found
this helpful
When I first rented my property (managed by Romans) in August 2013 with the help of Charlotte, I couldn't praise her more. She was very helpful, polite and more importantly replied to me quickly. Sadly this service was not backed up by their property management team. ...
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“Waste of time, overvalued our house by £30,000. Manager rude and ......”

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Oct 23,2014
Minithumbdown
By: 'shirin'
Oct 23,2014
4 people found
this helpful
Waste of time, overvalued our house by £30,000. Manager rude and unprofessional. Have no clue about valuation. Manager, didn't even bother responding to our complaint....
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“Daniel was aware of my unfortunate circumstances and made the ......”

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Oct 12,2014
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Daniel
By: 'Maxine'
Oct 12,2014
1 people found
this helpful
Daniel was aware of my unfortunate circumstances and made the whole buying process extremely easy for me. The property will be rented and Daniel has assured me that he will hand it all over to the lettings dept and i will have no dealings with ...
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Comment on agent fees
Nobody likes to pay for fees but it has to be done!
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“We have rented our property for 3 years. We originally rented ......”

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Oct 08,2014
Minithumbdown
By: 'NKBWKHM'
Oct 08,2014
10 people found
this helpful
We have rented our property for 3 years. We originally rented with Richard Worth Lettings, but unfortunately Romans brought them out. Since Romans took over I have noticed a massive change in customer service. The attitude of the staff is terrible and incredibly unhelpful. My most ...
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What agent could do to change your mind?
Tell the truth! Remember their customers are people!
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By: JBeard
Oct 30, 2014
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I was very sorry to read of your problems that you had throughout your tenancy. We do pride ourselves on customer service and if we have fallen short, I would like the opportunity to discuss these instances with you in further detail. Please contact me on 01189 743 523 Jessica Beard Senior Lettings Manager ...

“Awful letting agent, rude staff, and unhelpful.Was a nightmare ......”

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Sep 18,2014
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Charlotte
By: 'camberleygirl'
Sep 18,2014
6 people found
this helpful
Awful letting agent, rude staff, and unhelpful. Was a nightmare when we applied for the property and never returned phone calls, then when we terminated our tenancy, viewings were arranged without our consent, and they turned up when they wished with no respect for our ...
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What agent could do to change your mind?
Staff need to be more polite and less bullying their tactics, think some would benefit from customer service training. Also need to review their processes and procedures as they have failed on many accounts
Attached Filesnbsp;
Comment on agent fees
Made a lower offer as house had been on market for a long period of time and was pushed into paying full price and promised extra services for this which were never received
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By: Richard O'Neill
Oct 07, 2014
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We are very sorry to hear of your experience at our Farnborough branch. If you wish to discuss this further please do not hesitate to contact me. Richard O'Neill, Regional Lettings Manager ...

“Arrogant, rude, the epitome of the old style estate agent ......”

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Sep 03,2014
Minithumbdown
By: 'Bucko'
Sep 03,2014
9 people found
this helpful
Arrogant, rude, the epitome of the old style estate agent that used to be a joke. I wouldnt go anywhere this lot (Romans) again. Oh yes, and they dont tell you the full info you need either - nice eh?...
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By: Jon
Oct 03, 2014
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I am very sorry to read your comments regarding my Reading office. Please contact me directly on 0118 9538701 as I would like to meet you in person and discuss your situation further. Customer service is very important and I am always happy to learn from any genuine mistakes we may have made. Jon Roberts, Director, Residential Sales. ...

“I recently rented a property out through Romans. I consider ......”

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Aug 31,2014
Minithumbdown
By: 'Susan'
Aug 31,2014
16 people found
this helpful
I recently rented a property out through Romans. I consider myself a good Landlord and do everything within my power to be legal and fair. Romans hide behind small print to rip off both tenants and Landlords. Their terms and conditions do not comply with ...
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What agent could do to change your mind?
Comply with consumer law.
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Comment on agent fees
They want to charge a fee for doing no work.
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“I have just finished my tenancy for personal reason, my ......”

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Jun 20,2014
Minithumbdown
By: 'Dexter25'
Jun 20,2014
8 people found
this helpful
I have just finished my tenancy for personal reason, my relationship with the landlord is fantastic. Romans however are the most unprofessional, un organised estate agents i have ever dealt with. I set some rules for our visits to be after 5.30 and any time at ...
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What agent could do to change your mind?
Romans (at least in the whole Berkshire area) need to have a re-structure of their sales teams. They all have no consideration for either the prospects/clients time or privacy, they re-book/cancel viewings as it suits them best, they book to many appointments in for one day and don't have time for others. They are rude and pushy on the phone (unless its time to put in your credit card details). Get back to basics, simple simple simple - 1) "how to treat your clients/prospects" - 2) how to manage your time effectively.
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By: cstevenson
Jun 23, 2014
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Thank you for taking the time to leave feedback. I am obviously disappointed to read of your experience with us and would welcome the opportunity to discuss this further with you. Please contact me on 01189 538 730. Kind regards, Carl Stevenson Senior Lettings Manager ...

“Never ever use Romans. They are extremely unprofessional, highly costly, ......”

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Jun 04,2014
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Jonathan
By: 'ReadingTenant'
Jun 04,2014
7 people found
this helpful
Never ever use Romans. They are extremely unprofessional, highly costly, No respect for customer's time & very rude. We arranged viewing of property at Lower Early, Reading on 3rd June for which we booked viewing a day earlier on 2nd June. For this viewing we travelled ...
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By: Tallen
Jun 25, 2014
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I am very disappointed to read of your comments and would like the opportunity to discuss your experience with us in greater detail. Please call me on 01189 450 863 Kind regards, Tim Allen Lettings Manager ...

“Hi !On Wednesday May 7th, me and my Landlord signed ......”

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Jun 03,2014
Minithumbdown
By: 'Mario'
Jun 03,2014
6 people found
this helpful
Hi ! On Wednesday May 7th, me and my Landlord signed and delivered in person the deposit release Form in the Wokingham office. According to the Letting contract and to the Roman's young lady who received our form (she was very helpful by the way) the ...
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By: JBeard
Jun 25, 2014
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Thank you for your feedback. I apologise that you feel the service you received was not satisfactory and I would welcome the opportunity to discuss where you feel we can improve. My contact number is 01189 743 523 Jessica Beard Senior Lettings Manager ...

“EveningI am currently coming to the end of a 12 month ......”

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May 16,2014
Minithumbdown
By: 'turiccki2000'
May 16,2014
10 people found
this helpful
Evening I am currently coming to the end of a 12 month tenancy (originally managed by JM lettings, but taken over by ROMANS), and the Landlord has decided not to renew the tenancy as he plans to sell the property. I only managed to find this ...
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By: JSumner
May 20, 2014
View all comments (1)
Thank you for your feedback and I would like to take this opportunity to apologise for the service that you have received. I understand that you are speaking with the manager at the Bracknell Office, Richard Chambers and you will be meeting with him shortly to discuss these issues as per our complaints procedure. We do take complaints very seriously and I look forward to hearing of a resolution once yo have met with Richard. Kind regards, John Sumner Regional Lettings Director ...

“We're selling our property with Romans, and we find their ......”

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Apr 05,2014
Minithumbdown
By: 'unhappy'
Apr 05,2014
7 people found
this helpful
We're selling our property with Romans, and we find their service is terrible. During the valuation process, they didn't give us much advice on the property price; they just wanted to get us in. We have to reduce the price twice later. Our contact person ...
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What agent could do to change your mind?
We think an independent state agent may provide better services than big chain companies. They need to give us professional advice and regular updates. They should be able to give more personalised services. We definitely wouldn't recommend Romans to anyone.
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“Our tenancy has been a nightmare since it started more ......”

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Apr 04,2014
Minithumbdown
By: 'Radwa'
Apr 04,2014
11 people found
this helpful
Our tenancy has been a nightmare since it started more than 2 weeks ago. Initially, there were two other people viewing the property with me and the Roman's employee was in a hurry as usual so the prospective tenants hardly to get see much in the ...
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By: CStevenson
Apr 17, 2014
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Thank you for taking the time to leave feedback. I would really like the opportunity to talk to you regarding your experience. If you could contact me on 01189 538 730. Kind regards. Carl Stevenson Senior Lettings Manager ...

“We rented a property through Romans which was managed by ......”

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Mar 23,2014
Minithumbdown
By: 'NHL'
Mar 23,2014
14 people found
this helpful
We rented a property through Romans which was managed by the landlord, after a few months in the property, which was a new build, we had a problem with the property which we needed to speak to the landlord about, we couldn't get hold of ...
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What agent could do to change your mind?
Be more approachable to tenants who require landlord contact details if the landlord cant be contacted on the details supplied to the tenant by the agent. Also ludicrous fees.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Romans

Regional Awards won by Romans

Individual Branch Awards

Bath, BA1

Basingstoke, RG21

Bristol, BS8



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