Romans
4.1/5, 1814 reviews
83% recommended
70% sales valuation accuracy
85% sales fee satisfaction
54% lettings valuation accuracy
42% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 1814
2nd Oct 2024
reviewed by 'Eduardo'
“I am delighted to give Charlotte Walker a 5-star review for her outstanding leadership and exceptional service. Her professionalism and ......”
30th Sep 2024
reviewed by 'Nick Sharma'
“Absolutely disappointed with the service from Romans. After being told repeatedly for over six months that they had buyers interested ......”
23rd Sep 2024
reviewed by 'Ram'
“Terrible company! They spam you with emails and are very unprofessional. Stay away....”
29th Aug 2024
reviewed by 'Miserable.'
“Awful company. Take advantage of disabled renters and do not clean property prior to entry. Can't seem to supply me ......”
22nd Jul 2024
reviewed by 'Jordan'
“Very disappointed and feeling scammed after my experience with this agency!I made an offer for a property, they assured ......”
19th Jun 2024
reviewed by 'Paul'
“Threatened firstly with you have to take their zero deposit scheme or the landlord won't accept you.When we moved ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 70% 85% £34,000 £730,000
Lettings 54% 42% £500 £2,995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
441 39 513 185 302 22 163 13 78 58
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Romans Branches (view all 37)
Aldershot, GU11
Basingstoke, RG21
Bath, BA1
Bracknell, RG12
Bristol, BS8
Bromsgrove, B60
Burnham, SL1
Camberley, GU15

“This is the poorest service we never had, read all ......”

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Sep 07,2017
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manasi
By: '8'
Sep 07,2017
8 people found
this helpful
This is the poorest service we never had, read all these comment, be careful when you use them. Our contract ends in April 2017 but we have emailed, called many times to chase our deposit, it looks like no one is working there, no reply at ...
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Comment on agent fees
very bed
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“Absolutely appalling service. Didn't respond to initial queries when we ......”

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Aug 23,2017
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By: 'Don'
Aug 23,2017
6 people found
this helpful
Absolutely appalling service. Didn't respond to initial queries when we first took up tenancy. There were only one set of keys so we had to get further keys cut which we had to pay for. Left the property clean and they are refusing to give ...
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Comment on agent fees
No comment
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“The worst agency i had to deal with EVER! Rude, ......”

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Aug 23,2017
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By: 'Dora'
Aug 23,2017
11 people found
this helpful
The worst agency i had to deal with EVER! Rude, lazy, incompetent! their fees for simple procedures are ridiculously high and you have to chase them up to do their work....
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Comment on agent fees
bad
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“We rented from romans who lied to us that the ......”

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Aug 04,2017
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Elizabeth
By: 'Never'
Aug 04,2017
8 people found
this helpful
We rented from romans who lied to us that the property has no leaks. The ensuite leaked into bedroom 4 and to the downstairs once we moved in. The cheap landlord refused to fox but told us not to use the 2 rooms with no compensation. This ...
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“25 Broadmead, Farnborough, GU14 0RJ- We rented this very old property ......”

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Aug 03,2017
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By: 'Jeshen'
Aug 03,2017
5 people found
this helpful
25 Broadmead, Farnborough, GU14 0RJ- We rented this very old property for a year and a half. The property is in a very bad state with mould/damp/plumbing issues. The landlord will do nothing to fix it whilst staying there and will only look to ...
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“We have rented our property through Romans for a good ......”

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Jul 11,2017
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Charlotte
By: 'Great'
Jul 11,2017
0 people found
this helpful
We have rented our property through Romans for a good few years now but I must commend Charlotte Wild for her diligence, efficiency, communication and polite professionalism from the beginning to the end of the process. Certainly the best service we have received on that ...
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Comment on agent fees
There are cheaper around but do look at the detail and compare the service they all offer. Choose the one that suits you best.
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“Avoid! They lied about the parking space coming with the ......”

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Jul 10,2017
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By: 'Evie'
Jul 10,2017
12 people found
this helpful
Avoid! They lied about the parking space coming with the flat, and only found out 5 days before moving. We are currently proceeding with the matter legally....
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“Romans are the worst agents I have experienced as a ......”

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Jul 07,2017
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By: 'Roy'
Jul 07,2017
11 people found
this helpful
Romans are the worst agents I have experienced as a landlord. Every email or phone call to them has to be followed up as they never reply promptly or within a reasonable period. They show no client relationship skills. Basically provide a pathetic service from ...
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Comment on agent fees
Average fees but should be discounted given the terrible service.
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“Although the people in the frontdesk and property management are ......”

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Jun 29,2017
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By: 'forwiser'
Jun 29,2017
6 people found
this helpful
Although the people in the frontdesk and property management are really good and try to listen (important hint there) the Agency practices and approach to money making begs the question of value added....
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Comment on agent fees
Fees are not aligned to value for money and are one of the highest in the industry (outside of London and prime properties). Very hard to justify.
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“Romans is the absolute worst letting agent I ever had ......”

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Jun 09,2017
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By: 'Maria'
Jun 09,2017
13 people found
this helpful
Romans is the absolute worst letting agent I ever had the misfortune in renting from. Not only are they hideously expensive with extortionate fees for every little thing, they are incredibly unprofessional and do not care for neither tenants nor landlords as long as there ...
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Comment on agent fees
The fees are horrendous. about £750 in initial fees for 2 people renting, referencing fees, fees for absolutely every little thing. Horrible. No other agent in the area charges this much.
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“Rented a flat above the yateley branch with nothing but ......”

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May 08,2017
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By: 'Robbie'
May 08,2017
3 people found
this helpful
Rented a flat above the yateley branch with nothing but hassle from the agent! Like our sons life wasn't his own Still awaiting deposit return as the wanted to charge for a professional cleaner to remove a single fingerprint from a door handle DO NOT ...
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Comment on agent fees
Extortion £500 for a credit check search
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By: Oscar
May 23, 2017
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Worse agency ever, I left the flat I rented in a much better condition and they still charge me £500 for many issues not recorded initially . DONT USE ROMANS ...

“As a landlord Romans are the worst I have every ......”

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May 03,2017
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Charlotte
By: 'Unhappy'
May 03,2017
7 people found
this helpful
As a landlord Romans are the worst I have every had to deal with. They do not care about the landlord or the tenants and only seem interested in how much money they can get out of you. Their communication is terrible, I felt I ...
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Comment on agent fees
For the fees they take, the level of service should be a lot better.
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“I have rented a property with Karen as our Prop. ......”

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Apr 30,2017
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Karen
By: 'Oliver'
Apr 30,2017
0 people found
this helpful
I have rented a property with Karen as our Prop. manager and I am pleased to say I have found Karen very professional and friendly from day one. She was able to resolve any property matters very quickly, putting us at ease that things were ...
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Comment on agent fees
good
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“I was tenant with 5 Romans for five years . Initially their ......”

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Mar 22,2017
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Karen
By: 'Harry'
Mar 22,2017
9 people found
this helpful
I was tenant with 5 Romans for five years . Initially their property management service was good. But later on Karen Campbell become our property Manager. She is rude, incompetent and irresponsible. She never visited our property and call herself our 'property manager. It was horrible time ...
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Comment on agent fees
If you loose your copy of contract they charge £38 to give you another copy. They will rip you off when you will leave their property
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“Complete rogues, I would never use Romans again for selling. ......”

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Mar 21,2017
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By: 'Superfrank'
Mar 21,2017
9 people found
this helpful
Complete rogues, I would never use Romans again for selling. They will give you the highest valuation so that you obviously sign up with them, then a week later call you to say that you need to drop the price - surely that amounts to ...
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By: Mark Wright
Mar 24, 2017
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Further to your review, comments regarding our service whether negative or positive are extremely important to us and I am sorry in this instance we have not met your expectations. I would very much like to discuss your review with you in person and therefore, would invite you to contact me on my email or direct dial listed below. Kind Regards Mark Wright Regional Director, Residential Sales 01344 404705 [email protected] ...

“Worst experience in my life.... 1star is even too good ......”

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Mar 20,2017
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By: 'Vugar'
Mar 20,2017
6 people found
this helpful
Worst experience in my life.... 1star is even too good for them! Please try to avoid romans staines! I rented a propert for nerly 1.5 years. Problems started when I asked to repair the dishwasher which was not working from day 1. Property manager Amena will ignore ...
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Comment on agent fees
too high! You pay premieum fee to be treated like premium crap!
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“If there was an option to give 0 stars I would. ......”

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Mar 11,2017
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Lucy
By: 'Lucy'
Mar 11,2017
8 people found
this helpful
If there was an option to give 0 stars I would. I have never dealt with such an incompetent estate agent. They charge a fortune for an appalling service. Sarah gave incorrect information the entire way through the veiwing process which resulted in us moving into ...
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Comment on agent fees
Terrible. Every expensive and over charge for everything!
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“It's a shame I had to enter 1 star because I ......”

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Mar 07,2017
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By: 'Louise'
Mar 07,2017
9 people found
this helpful
It's a shame I had to enter 1 star because I don't feel they even deserve that. Will never and would never advise anyone to deal with Romans. I've not met one person who hasn't said the same. Absolutely appalling service!...
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“Romans is a large organisation and every time I contacted ......”

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Mar 03,2017
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Fran
By: 'Peter'
Mar 03,2017
3 people found
this helpful
Romans is a large organisation and every time I contacted them someone different picked up the enquiry and this lack of continuity was very disconcerting until Fran answered the phone. Having explained the issue she volunteered to be my single point of contact and thereafter ...
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Comment on agent fees
Romans have some of the most extensive range of fees I have seen and this was one of my reasons for moving elsewhere.
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“The Romas branch in Maidenhead has to be the worst ......”

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Mar 02,2017
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Matthew
By: 'R.K'
Mar 02,2017
6 people found
this helpful
The Romas branch in Maidenhead has to be the worst estate agent I have had to deal with. Rude and disinterested staff at branch. Also despite referencing issues, they retained my entire deposit - unlike other agents who will refund part in similar circumstance....
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Comment on agent fees
Bad
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“I had a great experience with Romans Windsor office recently. ......”

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Jan 26,2017
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By: 'Valeriana'
Jan 26,2017
0 people found
this helpful
I had a great experience with Romans Windsor office recently. Having dealt with many estate agents in recent years this was a refreshing change, friendly, helpful and with the rare ability to actually listen to what my requirements are. Head and shoulders above other estate ...
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“As a long-term landlord I can say that Romans are ......”

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Jan 20,2017
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By: 'Upset'
Jan 20,2017
8 people found
this helpful
As a long-term landlord I can say that Romans are the worst I have every experienced. They do not care about the landlord or the tenants and only seem to look after themselves (and charge for everything and hold on to your money whilst sorting ...
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Comment on agent fees
For the "service" offered - outrageous
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“Romans are the worst agents in Reading to deal with. ......”

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Jan 17,2017
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Iwona
By: 'Ankan'
Jan 17,2017
8 people found
this helpful
Romans are the worst agents in Reading to deal with. They not only charge the highest amount of fees for properties, but also the maintenance service sis abysmal. I lived in a property in Kennet Island without a boiler for 4 months and they did nothing ...
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Comment on agent fees
Too high, unreasonable
Attachments

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“Asheligh from Romans in Yatley has been a delight from ......”

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Dec 23,2016
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Asheligh
By: 'Jess'
Dec 23,2016
0 people found
this helpful
Asheligh from Romans in Yatley has been a delight from the get go. She was the first estate agent we met with and we warmed to her straight away. She is an enthusiastic, helpful, clever and kind young lady with a very bright future. Asheligh ...
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Comment on agent fees
Good
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“Dreadful - don't do it! It's estate agencies like this ......”

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Dec 20,2016
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By: 'Don't'
Dec 20,2016
4 people found
this helpful
Dreadful - don't do it! It's estate agencies like this one which give Estate Agents a bad name. #letsestateagentsdown Unnecessary Fees. Renowned for not returning deposits when they should....
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“Worst lettings service I've ever received. 'Andrew frost' or something ......”

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Dec 09,2016
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By: 'Angrycustomer'
Dec 09,2016
7 people found
this helpful
Worst lettings service I've ever received. 'Andrew frost' or something they never say the surname clearly. He promised to send a pro forma over to me 3 days ago worth £850.00. Still heard nothing back. I moved out my property nearly a month ago and all they ...
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Comment on agent fees
Extortionate.
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“Absolutely awful estate agents. Wouldn't trust them further than I ......”

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Dec 06,2016
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By: 'Beatlenut'
Dec 06,2016
9 people found
this helpful
Absolutely awful estate agents. Wouldn't trust them further than I could throw them. Goodness knows why they have been given glowing reviews & 5 stars. My experience of this establishment is that they are VERY unprofessional and extremely dishonest. Beware any prospective client, do not use them, ...
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By: Maaz
Apr 27, 2018
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I fully agree with your comment. I found them very nice when they are trying to sell but awful after sale service and they will completely forget about you once you checked out and litterally you have to send you chasers to get your deposit back. ...

“This is the worst estate agent I have ever had ......”

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Nov 21,2016
Minithumbdown
By: 'Abi'
Nov 21,2016
12 people found
this helpful
This is the worst estate agent I have ever had the displeasure of working with. We lived in the house for just 8 months.. Paid £1800 deposit and kept the house in great condition. We even paid £250 for a professional cleaner. In the end, they got their ...
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Comment on agent fees
Bad... Really expensive
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“The worst estate agent you can imagine!!!After dealing with ......”

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Nov 21,2016
Minithumbdown
By: 'Tenants'
Nov 21,2016
7 people found
this helpful
The worst estate agent you can imagine!!! After dealing with sales and lettings department I can't describe the frustration and stress they have caused. Agents are misleading about sales and are unable to answer simple letting questions. Unfortunately our estate agent was bought by Romans ...
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Comment on agent fees
BAD!!!
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“WORST ESTATE AGENT EVER!!!Worst estate agent ever!!!Rude, fob ......”

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Nov 18,2016
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By: 'Natasha'
Nov 18,2016
8 people found
this helpful
WORST ESTATE AGENT EVER!!! Worst estate agent ever!!! Rude, fob you off, given wrong information by sarah, dont get called back when they say they will the most recent by amena, I had to chase my contract renwals, I had to chase my end of ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Romans

Regional Awards won by Romans

Individual Branch Awards

Bath, BA1

Basingstoke, RG21

Bristol, BS8



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