Romans
4.1/5, 1814 reviews
83% recommended
70% sales valuation accuracy
85% sales fee satisfaction
54% lettings valuation accuracy
42% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 1814
2nd Oct 2024
reviewed by 'Eduardo'
“I am delighted to give Charlotte Walker a 5-star review for her outstanding leadership and exceptional service. Her professionalism and ......”
30th Sep 2024
reviewed by 'Nick Sharma'
“Absolutely disappointed with the service from Romans. After being told repeatedly for over six months that they had buyers interested ......”
23rd Sep 2024
reviewed by 'Ram'
“Terrible company! They spam you with emails and are very unprofessional. Stay away....”
29th Aug 2024
reviewed by 'Miserable.'
“Awful company. Take advantage of disabled renters and do not clean property prior to entry. Can't seem to supply me ......”
22nd Jul 2024
reviewed by 'Jordan'
“Very disappointed and feeling scammed after my experience with this agency!I made an offer for a property, they assured ......”
19th Jun 2024
reviewed by 'Paul'
“Threatened firstly with you have to take their zero deposit scheme or the landlord won't accept you.When we moved ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 70% 85% £34,000 £730,000
Lettings 54% 42% £500 £2,995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
441 39 513 185 302 22 163 13 78 58
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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ARLA TPOS Sales TPOS Lettings TPOS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Romans Branches (view all 37)
Aldershot, GU11
Basingstoke, RG21
Bath, BA1
Bracknell, RG12
Bristol, BS8
Bromsgrove, B60
Burnham, SL1
Camberley, GU15

“Awful customer service...”

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Jun 05,2018
Minithumbdown
By: 'Unhappyrenter'
Jun 05,2018
6 people found
this helpful
I would highly recommend that you use any other agent other than Romans. Their customer service skills are awful, becoming rude with me, my partner and then my mum over the phone. Full of empty promises saying that they would sort things and call us ...
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Comment on agent fees
Bad
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“Letting management Useless...”

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May 21,2018
Minithumbdown
By: 'Business'
May 21,2018
5 people found
this helpful
I have been renting from these guys for just over a year now. I should have guessed from the start when the contracts took an age and insisted on my partner be on the contract, even though she does not live here. Take them ages ...
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Comment on agent fees
BAD
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“Worst estate agents ever...”

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May 17,2018
Minithumbdown
By: 'Rachel'
May 17,2018
7 people found
this helpful
The worst estate agents I have ever used. As if it isn't hard enough having to rent a home, Romans like to make sure they make your life hell and rip you off for every single penny you have. If you're a landlord do your ...
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Comment on agent fees
Terrible
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“Terrible...”

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May 15,2018
Minithumbdown
By: 'J'
May 15,2018
4 people found
this helpful
Have been passed around between several people, which would be fine if they knew how to communicate with each other. Only trying to get as much in admin fees out of us as possible and it is very see-through. Will never use again and wouldn't ...
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Comment on agent fees
Large fees and ridiculous admin fees as add-ons.
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“Worse staff ever...”

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May 11,2018
Minithumbdown
By: 'Craig'
May 11,2018
3 people found
this helpful
Worse staff ever in the aldershot branch ever kept me in loop what was happening about renting a house ad refused to give back holding fee when it didnt go tho..trisan and charlotte are rude and unhelpful.....
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By: Charlotte
May 11, 2018
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Thank you for your feedback, if you wish to make a formal complaint please contact [email protected]. ...

“Excellent...”

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Apr 26,2018
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Saad
By: 'Mr'
Apr 26,2018
0 people found
this helpful
My property had been on the market for nearly 1 year (frustrating). I moved to Romans from another high street Estate Agents (I was not feeling the love) about 3 weeks ago. Romans was recommended to me by a friend in Hampshire who sold his property in 6 ...
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Comment on agent fees
Acceptable
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“Thanks for all your help and guidance selling my parents retirement flat....”

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Apr 23,2018
Minithumbup
By: 'Sue'
Apr 23,2018
0 people found
this helpful
Thanks to the team at Romans Fleet for all the help and guidance they gave me whilst selling my parents retirement flat. There were a lot of hurdles to overcome along the way and after 16 months and a third offer which did not fall apart ...
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Comment on agent fees
They worked hard to earn every penny.
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“Horrible year without privacy...”

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Apr 11,2018
Minithumbdown
By: 'Marina'
Apr 11,2018
5 people found
this helpful
I had the disgrace of renting with this people. They got late to the viewing by half an hour. I did not have news about whether the contract was ready until the day before I wanted to move (with a day off, man and van, ...
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“Excellent...”

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Apr 05,2018
Minithumbup
By: 'Lucette'
Apr 05,2018
0 people found
this helpful
Romans aldershot is highly recommended. All staff are professional, polite and supportive. Everyone I met or spoken to on the phone have been brilliant and helped guide me through the process of moving. My property was put on the market at a realistic price and ...
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Comment on agent fees
Good
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“Sarah was fantastic from start to finish of finding us ......”

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Mar 07,2018
Minithumbup
By: 'Maxine'
Mar 07,2018
0 people found
this helpful
Sarah was fantastic from start to finish of finding us what we wanted , explained what we wanted and the first house she showed us we rented, she was always available when we needed any questions answered and sent a lovely email after we moved in ...
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Comment on agent fees
As this is our first rental I didn't have any others to compare to
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“I have had the worst experience with Romans Uxbridge branch. ......”

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Feb 20,2018
Minithumbdown
By: 'Tameka'
Feb 20,2018
7 people found
this helpful
I have had the worst experience with Romans Uxbridge branch. I suffered a lot due to their negligence of not ensuring that the landlord provided adequate heating for more than 8 months. Just imagine going through the winter season without adequate heating? Shame on you Romans!...
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Comment on agent fees
Bad. It' s all about the money with this company. Poor customer service.
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“Son unos estafadores, entre ellos y los landlords tienen el ......”

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Feb 06,2018
Minithumbdown
By: 'Mamba'
Feb 06,2018
6 people found
this helpful
Son unos estafadores, entre ellos y los landlords tienen el negocio montado. 3-4 visitas en un a±o fotografiando tus cosas personales, sin permiso por escrito de ningºn tipo. Caso omiso de los problemas del piso. Y estafas a la hora de la devoluci³...
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Comment on agent fees
Unos atracadores de guante blanco
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“I tried to rent a flat from Romans, I liked ......”

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Dec 22,2017
Minithumbdown
By: 'Kim'
Dec 22,2017
16 people found
this helpful
I tried to rent a flat from Romans, I liked the flat and I put the offer in, than I found out estate agents Fees were £760.00 Where most estate agents fees range £200 - £250. I asked the agent how do you justify the price being 300% more ...
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Comment on agent fees
Terrible Stealing in brought day light
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“I have rented a property from Romans Estate Agents from ......”

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Dec 02,2017
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Annette
By: 'Joanne'
Dec 02,2017
15 people found
this helpful
I have rented a property from Romans Estate Agents from February 2017 till October 2017. I had just moved from Holland, found myself a permanent job, but still had to pay 5 months upfront, as was new in the country. So I did use all my savings to ...
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Comment on agent fees
Very bad, never again.
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“This company is rude and only cares about how to ......”

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Nov 21,2017
Minithumbdown
By: 'Vivian'
Nov 21,2017
13 people found
this helpful
This company is rude and only cares about how to get more money from you. Never take correct process or action to solve your problem but only keep calling you when they want mon from you. Will never have any business with them...
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“Worst estate agents I have ever used. Very poor customer ......”

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Nov 12,2017
Minithumbdown
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Mark
By: 'AVOID'
Nov 12,2017
12 people found
this helpful
Worst estate agents I have ever used. Very poor customer service and organisation, the only time they do a good job is when there is an opportunity to make money for themselves. AVOID....
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Comment on agent fees
Very high for the level of proficiency
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“Nightmare from start to finish. They seem to have a ......”

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Nov 07,2017
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Lisa
By: 'Unhappy'
Nov 07,2017
9 people found
this helpful
Nightmare from start to finish. They seem to have a new property manager every few months which goes to show they can't keep a steady position at that place and you get fobbed off to someone new who don't know what they are doing or ...
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Comment on agent fees
No good comments to say.
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“This is the worst agency I have ever dealt with.......”

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Nov 06,2017
Minithumbdown
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Mark
By: 'Daphne'
Nov 06,2017
9 people found
this helpful
This is the worst agency I have ever dealt with. Our estate agency was really slow at picking important issues up and providing a resolution. In particular issues such as excessive mould in the house or broken windows during the winter. Issues like that took ...
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Comment on agent fees
Waste of money.
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“Rented a property in Maidenhead for 6 months, 3 of which we ......”

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Nov 02,2017
Minithumbdown
By: 'Th**f'
Nov 02,2017
5 people found
this helpful
Rented a property in Maidenhead for 6 months, 3 of which we only came to sleep as we had bought a house ourselves and where doing some decorating. Had many issues with the properties but Romans was never available for us. Only gave us part of the ...
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Comment on agent fees
don't know
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“Service from start to the end neen excellent.Sam was ......”

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Oct 31,2017
Minithumbup
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Sam
By: 'Rafal'
Oct 31,2017
1 people found
this helpful
Service from start to the end neen excellent.Sam was very helpfull in any aspect of dealing with solicitor and fealing necessary forms.highly recommended...
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Comment on agent fees
Good
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“Check and double check your statements if you are a ......”

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Oct 30,2017
Minithumbdown
By: 'PS'
Oct 30,2017
6 people found
this helpful
Check and double check your statements if you are a landlord. Romans likes to hike the management fee. Small hike 1pp point. Without ever asking our permission or even notifying us. They are very accommodating to get your business but then they just try to ...
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Comment on agent fees
Thiefs.
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“Greed at the most disgusting level. Charging £500 admin fees but ......”

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Oct 27,2017
Minithumbdown
By: 'Demisteriman'
Oct 27,2017
9 people found
this helpful
Greed at the most disgusting level. Charging £500 admin fees but failed to make sure the house was clean enough for tenants to move in. Dirt and grease everywhere, cats hair layers on blinds, plague on windows. Anything is charged for with extortionate fees. If you ...
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Comment on agent fees
Extorionate
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“Would give zero stars if I could. Once you have ......”

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Oct 24,2017
Minithumbdown
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amina
By: 'John'
Oct 24,2017
6 people found
this helpful
Would give zero stars if I could. Once you have signed the contract they are not interested. Made me get contents insurance on a unfurnished property, then did not fix a broken kitchen window(broken by previous tenant) thereby voiding the insurance ,should we be ...
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Comment on agent fees
Expensive
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“Oh dear.... **** agency ever! Never rent with them ... avoid stress ......”

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Oct 17,2017
Minithumbdown
By: 'Linda'
Oct 17,2017
16 people found
this helpful
Oh dear.... **** agency ever! Never rent with them ... avoid stress and desapointment. Always pay rent on time but to get my deposit back that where my hell / nightmare started... please DO NOT RENT with them , that's a advice....
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“I had absolutely terrible service provided by Romans. the agent ......”

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Oct 02,2017
Minithumbdown
By: 'Kishwar'
Oct 02,2017
8 people found
this helpful
I had absolutely terrible service provided by Romans. the agent doesn't conduct its business as per the defined standards, they are not keeping the customer (tenants) best interest in mind. I made a great mistake, after renting a property with Romans, I felt that I ...
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“Horrible service. Romans doesn't conduct its business with its tenants ......”

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Sep 28,2017
Minithumbdown
By: 'Kat'
Sep 28,2017
15 people found
this helpful
Horrible service. Romans doesn't conduct its business with its tenants best interest in mind. It is all about money. After renting a property with them I feel that I was only being used. They have failed me several times in particular by sending the wrong ...
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Comment on agent fees
Terrible
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“Moved out 5 weeks ago after caring for the property as ......”

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Sep 27,2017
Minithumbdown
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Barry
By: 'VictimOfRomans'
Sep 27,2017
7 people found
this helpful
Moved out 5 weeks ago after caring for the property as if my own and receiving glowing 3 monthly inspection reports on the state of the property. Very pleased with service during tenancy but after chasing 3 weeks after moving out no action had been taken by the ...
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Comment on agent fees
My only issue is with retention of deposit at end of tenancy. This is very much stacked against the tenant whose only redress seems to be through a lengthy ombudsman process.
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“Disappointing and disrespectful. Three different viewings at three different times ......”

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Sep 21,2017
Minithumbdown
By: 'Absolutely'
Sep 21,2017
7 people found
this helpful
Disappointing and disrespectful. Three different viewings at three different times that were cancelled and I was not informed. I wasted petrol and time going back and forth. I will not go back to them again and waste my time....
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Comment on agent fees
N/A
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“The service provided by the agent was brilliant. We have ......”

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Sep 19,2017
Minithumbup
By: 'Youkis'
Sep 19,2017
1 people found
this helpful
The service provided by the agent was brilliant. We have been kept up to date with every step of the rental procedure and have been encouraged to call at any time regarding any enquiry. took a couple days before we moved in to our first ...
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Comment on agent fees
good
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“Awful. Avoid like the plague! I was in my property ......”

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Sep 15,2017
Minithumbdown
By: 'UnhappyCustomer'
Sep 15,2017
11 people found
this helpful
Awful. Avoid like the plague! I was in my property for 5 years, rent was always on time and I had inspections every 12 weeks through the whole time so they were aware the house was always spotless. I moved out on Friday and the landlord agreed ...
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Comment on agent fees
Extortionate.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Romans

Regional Awards won by Romans

Individual Branch Awards

Bath, BA1

Basingstoke, RG21

Bristol, BS8



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