Romans
4.1/5, 1814 reviews
83% recommended
70% sales valuation accuracy
85% sales fee satisfaction
54% lettings valuation accuracy
42% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 1814
2nd Oct 2024
reviewed by 'Eduardo'
“I am delighted to give Charlotte Walker a 5-star review for her outstanding leadership and exceptional service. Her professionalism and ......”
30th Sep 2024
reviewed by 'Nick Sharma'
“Absolutely disappointed with the service from Romans. After being told repeatedly for over six months that they had buyers interested ......”
23rd Sep 2024
reviewed by 'Ram'
“Terrible company! They spam you with emails and are very unprofessional. Stay away....”
29th Aug 2024
reviewed by 'Miserable.'
“Awful company. Take advantage of disabled renters and do not clean property prior to entry. Can't seem to supply me ......”
22nd Jul 2024
reviewed by 'Jordan'
“Very disappointed and feeling scammed after my experience with this agency!I made an offer for a property, they assured ......”
19th Jun 2024
reviewed by 'Paul'
“Threatened firstly with you have to take their zero deposit scheme or the landlord won't accept you.When we moved ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 70% 85% £34,000 £730,000
Lettings 54% 42% £500 £2,995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
441 39 513 185 302 22 163 13 78 58
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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ARLA TPOS Sales TPOS Lettings TPOS
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Latest Properties

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Romans Branches (view all 37)
Aldershot, GU11
Basingstoke, RG21
Bath, BA1
Bracknell, RG12
Bristol, BS8
Bromsgrove, B60
Burnham, SL1
Camberley, GU15

“Sky high fees. 14 days rent +VAT and no breakdown of ......”

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Feb 23,2011
Minithumbdown
By: 'MartianGirl'
Feb 23,2011
2 people found
this helpful
Sky high fees. 14 days rent +VAT and no breakdown of fees offered. We found a great property on their books, but just too expensive to continue. Plus, I refuse to sign up to a ...
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“My move manager was brilliant. She was my point of ......”

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Dec 15,2010
Minithumbup
By: 'reviewer'
Dec 15,2010
0 people found
this helpful
My move manager was brilliant. She was my point of contact from beginning to end and she kept the chain moving - she was constantly ringing and chasing everyone to ensure we could all move as quickly and as smoothly as possible. It was going ...
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By: Mrs fed up waiting
Feb 18, 2011
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This can't be true, we are still waiting to exchange and hardly any communication. Warning, steer clear! ...

“I offered on a "no chain" "quick sale" investment flat ......”

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Nov 25,2010
Minithumbdown
By: 'D'
Nov 25,2010
0 people found
this helpful
I offered on a "no chain" "quick sale" investment flat in July. I am still waiting to exchange as the vendor is in massive negative equity, (should they not have told me this), and has been unable to obtain approval from her mortgage lender to ...
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By: Jon Roberts
Jun 02, 2011
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Mr Dance, as we discussed customer service is always very important to us and try our best to look after all of our much valued clients. I am sorry you experienced delays whilst purchasing this Leasehold apartment which are never as straight forward as purchasing a Freehold house. The Ombudman has now confirmed the delays were out of our control with the property eventually exchanging in December. Jon Roberts Director ...

“Very very expensive, I viewed a rental property with Romans ......”

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Oct 21,2010
Minithumbdown
By: 'keith'
Oct 21,2010
2 people found
this helpful
Very very expensive, I viewed a rental property with Romans and the agent had never seen the property. The tenants showed us round in the end I have no idea why the agent was even there. We really liked the property so we made a ...
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By: MartianGirl
Feb 23, 2011
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We found a great property with Romans, but having discovered the admin fee of 14days rent plus VAT, we are almost certainly not going to be able to proceed. Its scandalous. Why a variable fee based on the rental amount? Vastly overpriced. ...

“Rude, aggressive & pushy children who are unable to have a ......”

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Sep 29,2010
Minithumbdown
By: 'Heartman'
Sep 29,2010
4 people found
this helpful
Rude, aggressive & pushy children who are unable to have a developing adult conversation with open 2 way communication. As with all children they like to interrupt and throw toys out of the pram when things don't go their way. Continually called my mobile when advised not ...
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By: abcdx
Apr 13, 2011
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Exactly my experience a year later!! I get frustrated speaking to them that I am going to go through with ADR. I find that an easier option than beating round the bush with the property manager. Obviously not very educated bunch. I also paid close to £200 less in agency renting my luxury flat in canary wharf in London compared to what I paid in Reading with Romans for a 950pcm house. So just go somewhere else to start with- Atlantis even I've tried them before. They're not amazing but I didn't ...

“Quite happy to get us on board into their rented ......”

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Aug 25,2010
Minithumbdown
By: 'TCF'
Aug 25,2010
0 people found
this helpful
Quite happy to get us on board into their rented property at the outset of the tenancy agreement, but then when moving out it took 7 weeks to have our deposit returned. This was driven by our calls and emails rather than the other way around, ...
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“We were totally disgusted by the treatment we received from ......”

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Aug 17,2010
Minithumbdown
By: 'herbie'
Aug 17,2010
0 people found
this helpful
We were totally disgusted by the treatment we received from this agent. They told us they had clients waiting to view and in 7 weeks they failed to obtain a single viewing. They insisted on an open house, when we said we did not want to ...
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“Horrible experience. I cash purchesed the flat. They forgot to ......”

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Aug 17,2010
Minithumbdown
By: 'mikayil'
Aug 17,2010
0 people found
this helpful
Horrible experience. I cash purchesed the flat. They forgot to give me front entrance key. So I called them told them to fix it. They did not do anything for 1 week. Next monday manager gave a a key which was wrong again. Then he asked ...
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“Shocking letting agent. We were just given the keys to ......”

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Jul 22,2010
Minithumbdown
By: 'Jim'
Jul 22,2010
0 people found
this helpful
Shocking letting agent. We were just given the keys to the house with no inventory clerk. The place was dirty. When we moved out, they decided to try and charge us ...
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“Scandalous. We recently tried to rent a property through Romans. ......”

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Jul 21,2010
Minithumbdown
By: 'Greedy'
Jul 21,2010
1 people found
this helpful
Scandalous. We recently tried to rent a property through Romans. All agreed until we encounted their admin fees. ...
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“Will never use again. Massive costs for very poor service ......”

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Jun 28,2010
Minithumbdown
By: 'Robbed'
Jun 28,2010
1 people found
this helpful
Will never use again. Massive costs for very poor service and massive fees, ie to re-new the contract unaltered was almost ...
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By: Mel
Oct 19, 2010
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Hi! Did you pay ...

“[[EDIT ORIGINAL START]]Shocking customer service and a bunch of ......”

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Jun 16,2010
Minithumbdown
By: 'B'
Jun 16,2010
0 people found
this helpful
[[EDIT ORIGINAL START]] Shocking customer service and a bunch of theiving rip off merchants. They tried to rip me off by charging for contract renewal fees of...
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By: abcdx
Apr 13, 2011
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They are billing us excessively for cleaning or trying to the only thing is I have not signed the damages form and wasn't present at the check-out inventory meeting so they don't have my agreement for it to have been independent. They are blatantly making money out of the cleaning that takes place. I have asked for itemised cleaning bill but they refuse. Instead charge me £90 for general clean-not including oven or windows or anything major at all. Just a few touch ups. We even agreed to pay ...

“A bit pricey but very professional. My only reservation is ......”

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Jun 15,2010
Minithumbup
By: 'Jay'
Jun 15,2010
0 people found
this helpful
A bit pricey but very professional. My only reservation is the fact that they force tenants to renew their contracts every year ather than let them change to rolling contracts. This caused us some issues when we wanted to end the tenancy and found out ...
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“We rented a 2 bed flat for almost two years with ......”

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May 17,2010
Minithumbup
By: 'hampsta'
May 17,2010
0 people found
this helpful
We rented a 2 bed flat for almost two years with the Reading office, and ended up buying a property being sold through Romans in Caversham. When we explained we were renting with them and both parties were keen to move quickly, they said '...
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“Romans lettings in Camberley. Their modus operandi is very simple ......”

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May 11,2010
Minithumbdown
By: 'ayer'
May 11,2010
2 people found
this helpful
Romans lettings in Camberley. Their modus operandi is very simple for ripping a tenant's deposit is very simple. It is done legally and officially in connivance with their " recommended cleaning company (2 of them who quote similar prices - prices which are 3 times more than those ...
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By: Annoymous
Mar 01, 2020
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Aboslutely spot one. Oakley Jane are aboslute disgrace to "3rd party" word. They clearly protect land lord and loot tenant deposit. ...

“The Romans (Basingstoke) team was outstanding, sold my house in ......”

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Feb 26,2010
Minithumbup
By: 'Loobyloo'
Feb 26,2010
0 people found
this helpful
The Romans (Basingstoke) team was outstanding, sold my house in the first week for my full asking price! I can't understand the bad reviews! The most honest agent I have dealt with and would recommend in a flash! Thanks guys! ...
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“I took their advice in selling my house and I ......”

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Feb 26,2010
Minithumbup
By: 'relocation'
Feb 26,2010
0 people found
this helpful
I took their advice in selling my house and I was particularly interested in the 'Open House' idea as it usually gets more money for people. I was pleasantly shocked as they got me 3 offers and I ended up with ...
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“We rented with Romans for 1 year and they were really ......”

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Feb 25,2010
Minithumbup
By: 'Adriane'
Feb 25,2010
0 people found
this helpful
We rented with Romans for 1 year and they were really efficient. Fees are a bit expensive when compared to other agencies; however, the service provided was well paid off. In particular management of the property (Jason). Quick response, efficient, full deposit back in 3 days after ...
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“I must admit I was shocked with Romans Bracknell. I ......”

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Feb 03,2010
Minithumbdown
By: 'mike'
Feb 03,2010
0 people found
this helpful
I must admit I was shocked with Romans Bracknell. I got phone calls from different people asking the same question about our viewings! I got emailed properties way, way (way) out of my budget even though I stirctly stated what I would be willing to ...
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“I'll try to keep this brief!Seven months rent arears ......”

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Feb 01,2010
Minithumbdown
By: 'Letdown'
Feb 01,2010
1 people found
this helpful
I'll try to keep this brief! Seven months rent arears and court costs, only consolation that they are holding the initial months rent in advance and the deposit, which they then say they are taking ...
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“[[EDIT ORIGINAL START]]Romans is without doubt the worst estate ......”

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Jan 16,2010
Minithumbdown
By: 'PB'
Jan 16,2010
0 people found
this helpful
[[EDIT ORIGINAL START]] Romans is without doubt the worst estate agent I have ever dealt with. They are liars and do nothing for their fees. We put our property on the market with them and they sold us the '...
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By: Rightmove
Feb 26, 2010
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You have too much time on your hands!! They did a great job for me but then I listened to them and paid them a good fee. At least they keep in touch which is more than I can say of other agents I have been in touch with! ...

“An organisation which claims high levels of efficiency and customer ......”

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Jan 08,2010
Minithumbdown
By: 'Akkas'
Jan 08,2010
0 people found
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An organisation which claims high levels of efficiency and customer satisfaction - it would seem that this organisation would rather leave a property empty then to accelerate a check in, so that a tenant is able to occupy the premise early. The tenant would benefit ...
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“Put an offer in, accepted, but lost out to another ......”

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Dec 16,2009
Minithumbdown
By: '1st_time'
Dec 16,2009
0 people found
this helpful
Put an offer in, accepted, but lost out to another offer. Had a rude telephone call telling me this from the Reading office, followed by an even ruder letter, which gave me the distinct impression that they viewed me as the lowest form of life. ...
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“...”

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Dec 10,2009
Minithumbdown
By: 'Max'
Dec 10,2009
0 people found
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...
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“Possibly the worst agents in the world? Apart from charging ......”

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Nov 14,2009
Minithumbdown
By: 'How'
Nov 14,2009
2 people found
this helpful
Possibly the worst agents in the world? Apart from charging fees for everything possible (especially poignant was the reference fee for each of the two of us even though we were paying the one rent together!), they charged us for getting the property professionally cleaned ...
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By: Freddie
Nov 24, 2009
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Absolutely they are nothing but sharks ...

“We put our house on the market with Romans last ......”

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Nov 10,2009
Minithumbdown
By: 'John'
Nov 10,2009
1 people found
this helpful
We put our house on the market with Romans last year (Fleet branch). It was obviously a difficult time for anyone to sell back then. When we did get viewings, the agent turned up early whilst we were still in. The manager and his staff ...
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By: woody
Feb 14, 2011
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An experience that is all too common with the Fleet branch of Romans and it would seem a great many other branches. They seem to think that inflating the house price to way above the current market rate and then lowering it by ...

“Romans - please look around before you approach the Romans ......”

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Nov 07,2009
Minithumbdown
By: 'NOMAN_ROMAN'
Nov 07,2009
1 people found
this helpful
Romans - please look around before you approach the Romans Estate Agents. It's an irony that I've to choose a single star for them in their rating. I would personally have no stars when rating them. They rush you into making a decision! Once you ...
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“Ridiculous fees (...”

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Oct 30,2009
Minithumbdown
By: 'Aremel'
Oct 30,2009
0 people found
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Ridiculous fees (...
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By: richardbrake
Nov 05, 2009
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I would also be careful of the charge they make you pay in order to release information to rent another property. I left Romans to go to another property and had to pay ...

“Never ever rent from Romans.I rented a house from ......”

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Oct 13,2009
Minithumbdown
By: 'jason'
Oct 13,2009
0 people found
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Never ever rent from Romans. I rented a house from the Bracknell office and the following happened: Lots of hidden cost such as a...
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“Truely Truely the worst service. I really cant understand how ......”

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Oct 01,2009
Minithumbdown
By: 'Avoid'
Oct 01,2009
0 people found
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Truely Truely the worst service. I really cant understand how some people still have their jobs. Dealing with Romans, we rented a property we saw advertised at the Lower Earley branch. We likely the property and decided to go for it, after the inital silly ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Romans

Regional Awards won by Romans

Individual Branch Awards

Bath, BA1

Basingstoke, RG21

Bristol, BS8



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