Romans
4.1/5, 1814 reviews
83% recommended
70% sales valuation accuracy
85% sales fee satisfaction
54% lettings valuation accuracy
42% lettings fee satisfaction
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Latest Reviews

 View all Reviews 1814
2nd Oct 2024
reviewed by 'Eduardo'
“I am delighted to give Charlotte Walker a 5-star review for her outstanding leadership and exceptional service. Her professionalism and ......”
30th Sep 2024
reviewed by 'Nick Sharma'
“Absolutely disappointed with the service from Romans. After being told repeatedly for over six months that they had buyers interested ......”
23rd Sep 2024
reviewed by 'Ram'
“Terrible company! They spam you with emails and are very unprofessional. Stay away....”
29th Aug 2024
reviewed by 'Miserable.'
“Awful company. Take advantage of disabled renters and do not clean property prior to entry. Can't seem to supply me ......”
22nd Jul 2024
reviewed by 'Jordan'
“Very disappointed and feeling scammed after my experience with this agency!I made an offer for a property, they assured ......”
19th Jun 2024
reviewed by 'Paul'
“Threatened firstly with you have to take their zero deposit scheme or the landlord won't accept you.When we moved ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 70% 85% £34,000 £730,000
Lettings 54% 42% £500 £2,995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
441 39 513 185 302 22 163 13 78 58
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Romans Branches (view all 37)
Aldershot, GU11
Basingstoke, RG21
Bath, BA1
Bracknell, RG12
Bristol, BS8
Bromsgrove, B60
Burnham, SL1
Camberley, GU15

“Romans fix problems quickly when I have them with the ......”

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Sep 09,2011
Minithumbup
By: 'Polandgirl'
Sep 09,2011
0 people found
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Romans fix problems quickly when I have them with the property which is good. Tracey and shirley are also very polite. I have friends also fromPoland who do not have same luck with their agent. I am pleased with Romans...
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“I found the service from the initial stage precise clear ......”

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Sep 09,2011
Minithumbup
By: 'Michael'
Sep 09,2011
0 people found
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I found the service from the initial stage precise clear and informative.The presentation of what my responsibilities were and what was need was excellent.Once agreed the house was marketing very professionally with excellent advice on what should stay/or not and excellent photos ...
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“We had an issue with a supposed leak in our ......”

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Sep 09,2011
Minithumbup
By: 'C'
Sep 09,2011
0 people found
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We had an issue with a supposed leak in our flat and as the managing agents Romans were exceptional in helping to resolve the problems including investigations, surveyors and repairing and making good. Richard Baugh and his team went over and above my expectations as ...
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“Very pleased. Have been a landlady with Romans for about 5 ......”

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Sep 09,2011
Minithumbup
By: 'Pleased'
Sep 09,2011
0 people found
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Very pleased. Have been a landlady with Romans for about 5 years and have recommended to friends and family who have used them too....
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“Our experience with Romans has been generally really great! Particularly ......”

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Sep 09,2011
Minithumbup
By: 'Mrs'
Sep 09,2011
0 people found
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Our experience with Romans has been generally really great! Particularly dealing with Emma Doel of the Woodley branch. All our queries/problems were dealt with timeously by Emma and she has always been polite and professional with all our dealings. Our only problem with Roman ...
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“I was looking for a new property to rent and ......”

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Sep 09,2011
Minithumbup
By: 'Bondi'
Sep 09,2011
0 people found
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I was looking for a new property to rent and needed to find somewhere relatively quickly. I contacted Romas and viewed the above property within a day of calling - thanks to Jon Jackson- Bass. Within hours of viewing I had been accepted as a ...
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“Moving in process was pretty easy. The property was managed ......”

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Sep 09,2011
Minithumbup
By: 'cc'
Sep 09,2011
0 people found
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Moving in process was pretty easy. The property was managed and was originally with spark energy as in the contract, this was fairly easy to change. The notice process was also good. The lettings manager (Kelly Luck) was specially helpfull in explaining the procedures given ...
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By: Customer services
Sep 09, 2011
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Thank you very much for your support ...

“The people at Sandhurst are worthy of a recommendation. They ......”

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Sep 08,2011
Minithumbup
By: 'not'
Sep 08,2011
0 people found
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The people at Sandhurst are worthy of a recommendation. They helped me sell even though the buyer tried to get the price down again after the offer had been accepted. Going on the advice of Marrk, we all managed to come to a reasonable agreement. ...
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By: Romans Customer Services
Sep 09, 2011
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Thank you very much for the comment and for taking the time to make the service you received public. ...

“Many thanks to Romans for a Very helpful, friendly and ......”

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Sep 07,2011
Minithumbup
By: 'happy'
Sep 07,2011
0 people found
this helpful
Many thanks to Romans for a Very helpful, friendly and Very professional service from the start i would definitely rent from them again and certainly recomend their services ! well done and thanks again :)...
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“Not all of the staff are unproffesional and imcompetant in ......”

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Sep 05,2011
Minithumbdown
By: 'DEBBIE'
Sep 05,2011
1 people found
this helpful
Not all of the staff are unproffesional and imcompetant in this branch - but it just takes 1 or 2 to let the whole Company down. My previous two properties i bought and sold through Romans- no hitches - an impecable service provided. So why is the ...
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By: Martin Hembra
Sep 07, 2011
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“Thank you for your comment and I apologise for any problems you may have experienced. Please contact me directly as I would like to attempt to resolve this with you directly. Ensuring our customers have a good experience with Romans is important to me, my team and to the Romans Group and on the occasion that someone may feel they have not enjoyed their experience I would like to attempt to understand why. My contact details are martin hembra regional lettings director 01344 404717 ...

“Well where to start...Very poor communication, do not respect ......”

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Sep 02,2011
Minithumbdown
By: 'Constant'
Sep 02,2011
0 people found
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Well where to start...Very poor communication, do not respect their customers, and liars! Within the first month of living in the flat i rented there were issues. When i viewed the property i was told all issues will be resolved ready for move in ...
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By: Martin Hembra
Sep 05, 2011
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“Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously – we are voluntarily a regulated property company – and I would invite you to contact me directly if your issues have not been resolved to discuss the issues. My details are Martin Hembra Romans Regional lettings Director 01344 404717 ...

“PLEASE PLEASE do not use Romans Estate Agents, You really ......”

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Sep 02,2011
Minithumbdown
By: 'Mark'
Sep 02,2011
0 people found
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PLEASE PLEASE do not use Romans Estate Agents, You really will regret it, no feedback, the customer service is shocking to say the least, do not sign the contract. Please take this information and look around at other agents, you will get a better deal ...
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“Awful!Took £401 as deposit for property I viewed on 20th ......”

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Aug 30,2011
Minithumbdown
By: 'Julie'
Aug 30,2011
0 people found
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Awful! Took £401 as deposit for property I viewed on 20th August. Went to their offices, completed all their forms and paid the money. On the 22nd they rang and said owner had decided to sell the property and sent me a form to get my ...
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What agent could do to change your mind?
I might have used them had they not so willingly ripped me off and refuse to give me my money back. As it is I have gone to another estate agent.
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“Very helpfull, great property selection would use them again.Excellent...”

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Aug 28,2011
Minithumbup
By: 'bobik'
Aug 28,2011
0 people found
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Very helpfull, great property selection would use them again.Excellent...
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“Extremely professional and thorough service from Michal Matejka who went ......”

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Aug 26,2011
Minithumbup
By: 'Peter'
Aug 26,2011
0 people found
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Extremely professional and thorough service from Michal Matejka who went out of his way to make sure that everything went smoothly....
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“Very pleased that we selected Romans for the sale of ......”

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Jul 24,2011
Minithumbup
By: 'june'
Jul 24,2011
0 people found
this helpful
Very pleased that we selected Romans for the sale of our property - professional service from Tony and team and from Natalie our Move Manager. They were readily available or would return calls promtly when we needed advice. Would recommend Romans to anyone considering moving ...
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By: Tony Gibson
Sep 22, 2011
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Thank you for your kind comments which are really appreciated. ...

“Excellent from start to finish nothing ever seemed too much ......”

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Jul 07,2011
Minithumbup
By: 'Impressed'
Jul 07,2011
0 people found
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Excellent from start to finish nothing ever seemed too much trouble. Would recommend without hesitation...
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By: Louis d'Espagnac
Jul 08, 2011
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"Impressed Seller" on behalf of the Romans Sandhurst branch thank you for your comments & feedback on your experience with the Sandhurst Branch. As a company & office we pride ourselves on trying to offer outstanding service to every customer we deal with. I'm glad we have met your expectations & delighted to hear you will be recomending our services to your family & friends. Louis d'Espagnac Director ...

“V. Poor.Controlling and inflexible in my opinionAppera out of ......”

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Jun 30,2011
Minithumbdown
By: 'SickofSpivs'
Jun 30,2011
1 people found
this helpful
V. Poor. Controlling and inflexible in my opinion Appera out of touch with reality. Tried to arrange a viewing - impossible, despite the current economic climate. Told me vendor would not be interested unless I viewed on an \'open day\' Business is obviously so ...
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By: Louis d'Espagnac
Jul 08, 2011
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The property in which you refer to was being sold as an open house sale under the vendors specific instructions did not wanting any buyer around before the open house due to their personal circumstances. I trust this clarifies why you could not see the property before the open house. Louis d'Espagnac Director ...

“romans in wokingham advertised my house and sold it within ......”

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Jun 24,2011
Minithumbup
By: 'madds'
Jun 24,2011
0 people found
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romans in wokingham advertised my house and sold it within weeks they always kept me infomed and was honest about the price and didnt hide when it came to price reduction which in the end was the reason is why we sold, it you dont ...
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“Terrible customer service, incompetent staff, AVOID them!This is the 3......”

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Jun 22,2011
Minithumbdown
By: 'JJ'
Jun 22,2011
0 people found
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Terrible customer service, incompetent staff, AVOID them! This is the 3rd time I have tried to let a property through Romans, and I can safely say I have learned my lesson and will NEVER look at a property advertised by them again. I recently arranged ...
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By: Joel Osbourne - Lettings Manager
Jul 20, 2011
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Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously and I would invite you to contact me directly to discuss this me so i can look into. I can be contacted on 0118 9538730 or [email protected] ...

“I have used various Romans branches over the last 4 years, ......”

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Jun 06,2011
Minithumbup
By: 'Ali'
Jun 06,2011
0 people found
this helpful
I have used various Romans branches over the last 4 years, in my capacity as Property Manager for a company that provides services to people with disabilities, and have found them to be helpful and honest each time. I have had very few issues in the 15 ...
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“Do not use Romans, they have landlords that don't care ......”

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May 26,2011
Minithumbdown
By: 'Not'
May 26,2011
1 people found
this helpful
Do not use Romans, they have landlords that don't care about the tenants when you move out you are charged ridiculous amounts of money for repairs even if you didn't cause the damage. They take days to answer emails and weeks/months to action any ...
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By: Martin Hembra Romans Lettings
Jun 08, 2011
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“Thank you for your comment and I apologise for any problems you may have experienced. Please contact me directly as I would like to attempt to resolve this with you directly. Ensuring our customers have a good experience with Romans is important to me, my team and to the Romans Group and on the occasion that someone may feel they have not enjoyed their experience I would like to attempt to understand why. My contact details are Martin Hembra 01344 404717 ...

“Terrible service manned by incompetent staff. Whatever you do, do ......”

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May 11,2011
Minithumbdown
By: 'Still'
May 11,2011
2 people found
this helpful
Terrible service manned by incompetent staff. Whatever you do, do not rent through Romans. They have been nothing but bad, turning up unannounced, not passing on messages and we're still waiting for our deposit back after moving out a month ago. I will never go ...
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By: John Sumner
May 17, 2011
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I am sorry to hear you are disappointed with Romans and I would like to understand what has happened. We have formal complaint channels to resolve problems, so I would appreciate it if you would contact me directly to discuss your experience. I can be called on 0118 9538715 or e-mail [email protected] I look forward to hearing from you. Regards, John Sumner - Regional Director ...

“Estate agent with no professionalism shown. Due to lack of ......”

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May 09,2011
Minithumbdown
By: 'angry'
May 09,2011
0 people found
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Estate agent with no professionalism shown. Due to lack of basic admin on their part, i.e putting my offer forward to vendor in a timely manner, I lost out on the same property twice!!!...
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By: Jon Roberts
May 16, 2011
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Thank you for allowing me the time to discuss this matter with you. Customer service is very important to us and I was pleased to hear you recently successfully exchanged through our Reading office. I do understand your frustration at not securing the property in Tilehurst which had a lot of interest, resulting in several offers including your own. I apologise for any delays experiened as a result and in the meantime would be more than happy to look after you personally to find another p ...

“Where do I start?The manager visited us, gave us ......”

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May 04,2011
Minithumbdown
By: 'Tired'
May 04,2011
0 people found
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Where do I start? The manager visited us, gave us what he thought was a good price to market our property at, and all was agreed. After 1 investor viewing who decided against an offer after he asked what we thought at a hugely reduced price "...
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By: Tired of Romans
May 11, 2011
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Louis d'Espagnac, if only you could get my name details correct, we could probably continue this conversation. Worrying really! ...

“As soon as they get the contract signed, Romans lost ......”

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Apr 13,2011
Minithumbdown
By: 'torny'
Apr 13,2011
0 people found
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As soon as they get the contract signed, Romans lost interest to us. We have chase them up. The customer service is bad. Very, very economical with the truth....
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By: John Sumner
May 06, 2011
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Thank you for your comment, I am sorry to see you are experiencing issues with our service. Ensuring our customers have a good experience with Romans is important to me, my team and to the Romans Group and I would ask that you contact me directly to discuss your concerns and give me an opportunity to look into. My contact details are 0118 9538715 or [email protected] Kind regards, John Sumner – Regional Lettings Director ...

“Terrible experience with the agent who was very swift to ......”

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Mar 16,2011
Minithumbdown
By: 'Cav'
Mar 16,2011
0 people found
this helpful
Terrible experience with the agent who was very swift to show around the property but only fooled us again and again once the deposit was made. None of the criteria set at the time of deposit was met although the agent kept saying that everything ...
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By: John Sumner
Mar 21, 2011
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I note your posting and I am sorry to see you are experiencing issues with our service. We work with many customers on a daily basis and by far the majority experience good customer service. However, as with any organisation, sometimes things do go wrong. That is why we have a complaints procedure to deal with problems when they occur. As such I would like to invite you to contact me directly to discuss your concerns. I can be contacted on 0118 953815 or [email protected] Kind regards, ...

“A very unhappy tenant with broken heating since October last ......”

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Feb 25,2011
Minithumbdown
By: 'Upset'
Feb 25,2011
2 people found
this helpful
A very unhappy tenant with broken heating since October last year - yes thats right through all the snow at the end of the year. We went over a week sometimes with no heat and its still not fixed now in Feb. The property manager ...
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“If Carlsberg made the worst estate agents of all time ......”

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Feb 24,2011
Minithumbdown
By: 'Notimpressed'
Feb 24,2011
1 people found
this helpful
If Carlsberg made the worst estate agents of all time it would be this bunch of money grabbing time wasters. Their fees are extortionate, there services are terrible, and their viewing system is an absolute joke. They have no customer focus. All they see you ...
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“I've been renting a managed flat for 6 months now and ......”

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Feb 24,2011
Minithumbdown
By: 'FedupwiththisSH17'
Feb 24,2011
0 people found
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I've been renting a managed flat for 6 months now and since the start have been having arguments with the property manager regarding rising damp in the property. We have consistently been slapped in the face by our letting agent who denies the fault and has ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Romans

Regional Awards won by Romans

Individual Branch Awards

Bath, BA1

Basingstoke, RG21

Bristol, BS8



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