70% sales valuation accuracy
85% sales fee satisfaction
54% lettings valuation accuracy
42% lettings fee satisfaction
No company information
Latest Reviews
View all Reviews 1814
30th Sep 2024
reviewed by 'Nick Sharma'
23rd Sep 2024
reviewed by 'Ram'
29th Aug 2024
reviewed by 'Miserable.'
22nd Jul 2024
reviewed by 'Jordan'
19th Jun 2024
reviewed by 'Paul'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 70% | 85% | £34,000 | £730,000 |
| Lettings | 54% | 42% | £500 | £2,995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 441 | 39 | 513 | 185 | 302 | 22 | 163 | 13 | 78 | 58 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
No Properties
May 29,2019
May 29,2019
0
people found
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We have been renting with Romans for over a year now and we continue to be very disappointed with their service. They add on extortionate admin fees wherever possible, are very hard to get hold of when there is an issue and the customer service ...
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Comment on agent fees
Extortionate
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May 27,2019
May 27,2019
2
people found
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Romans Estate Agency Fleet.
I have used this agent twice, 20 years or so apart, on both occasions I have found them to be quite frankly terrible.
On the first occasion they failed to connect us, as a seller with the people we eventually sold to ...
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May 22,2019
May 22,2019
0
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We found all the staff very professional and approachable. They worked hard to find us a suitable property - which they
did - very happy in our new home....
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Comment on agent fees
Good
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May 13,2019
May 13,2019
0
people found
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We looked at a few agents for selling our house but Romans came out the best for value and outstanding customer service. The Basingstoke office is well resourced and managed. Matt Hobbs drove the sale forward with a campaign of viewings in the first few ...
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Comment on agent fees
Agent fee's within the lower end of industry standard.
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May 08,2019
May 08,2019
2
people found
this helpful
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AVOID AT ALL COSTS. We moved into our rented property under the understanding that the filthy carpets (80% stained with dog urine) would be replaced, plumbing and electrics fixed and that everything would be in full working order. Having paid extensive fees to Romans, we moved ...
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Comment on agent fees
High fees for zero service - awful
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Mar 12,2019
Mar 12,2019
1
people found
this helpful
this helpful
We received a excellent service from Alfie and Matt at Romans camberley.We dealt with Alfie who was in constant communication with us from the beginning to end..we would definately recommend to use Romans in future and anyone wanting to buy a house......
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Mar 25, 2019
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(1)
I would like to thank Suresh Rana Magar from Romans-Reading Town Center for his excellent efforts to complete my new property letting agreement. Suresh was very instrumental and key person in all communication with the landlord and he resolve all issues effectively and timely. ...
Mar 07,2019
Mar 07,2019
0
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this helpful
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Tristan Coles dealt with us very efficiently, always keeping us up-to-date & promptly dealing with any queries or telephone calls....
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Feb 26,2019
Feb 26,2019
0
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Nick has been fantastic. He has kept me fully informed throughout the whole process of finding a tenant. If he says he will call back, he does and is always polite and friendly. He is an asset to Romans,...
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Comment on agent fees
Competitive
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Feb 26,2019
Feb 26,2019
0
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i have used the Romans Wokingham office for a number of years and over the last year the service I have received has rapidly declined. My calls are never returned, you have to call several times to speak to someone and when you do get ...
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Comment on agent fees
Fees are high but service doesn’t justify this
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Feb 14,2019
Feb 14,2019
0
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The above staff was kind and patient to look out the best deal that suits my needs. My mortgage interest was adjusted from 5% right down to 1.88%. He was helpful and gives a very honest advised. I am very happy with the service....
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Feb 14,2019
Feb 14,2019
2
people found
this helpful
this helpful
We went without a property manager for 6+ months as the previous one had left and no one took over or bothered to tell us. All of our maintenance issues were ignored and at the end of our tenancy they tried to steal from our deposit. ...
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Comment on agent fees
Too high
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Feb 11,2019
Feb 11,2019
0
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Both these two were totally brilliant. Fast, polite, smart, totally on the ball. Had email feedback immediately after every visit....
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Comment on agent fees
Average so fine
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Jan 21,2019
Jan 21,2019
3
people found
this helpful
this helpful
For many years I was a Romans tenant but because my landlord dealt with maintenance issues I didn't have much to do with them. When I left that flat I found out what they were like.
The lady that was due to do the inventory ...
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Jan 02,2019
Jan 02,2019
3
people found
this helpful
this helpful
Steve Barratt and the Bromsgrove office have failed spectacularly in their duty of care for my property which was rented out under their full management scheme. Three months after the tenants moved out, leaders had still not attended to the works required and then wondered ...
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Comment on agent fees
Very high, considering the distinct lack of any visible management
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Dec 03,2018
Dec 03,2018
1
people found
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this helpful
We have been in the property now for well over 10 years, and seen different agents come and go. But Matt has been the best so far. When things needed to be done, he saw to it they were done. He is also the only agent ...
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Comment on agent fees
The only fees to comment on are the general fees that Romans charge every time the tenancy is renewed. We have seen this "Admin fee" rise from around £40 to well over £100. We note that this is a practice common with many Letting Agents; and which the Government are investigating..
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Nov 21,2018
Nov 21,2018
2
people found
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I recently accepted an offer on my property through another agent.
However my neighbour decided also to market her property through Romans. It was not long before Romans approached My Buyer to notify them that my neighbour was also on the market and they were ...
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Comment on agent fees
NA
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Nov 01,2018
Nov 01,2018
4
people found
this helpful
this helpful
They will collect their extortionate fees and then reject any responsibility whatsoever to manage the property, despite declaring themselves "agents" of the landlord and on paper assuming all responsibility. However, they are masters of cheap talk, time-wasting, delays and avoidance techniques - no hope of ...
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Oct 26,2018
Oct 26,2018
2
people found
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The communications between the Bath branch and the HO is ridiculously poor, I would suggest copying in their branch generic email in every correspondence just to ease things up for yourselves. The attitude and service is bad even from the branch manager. This place is ...
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Comment on agent fees
average.
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Oct 12,2018
Oct 12,2018
5
people found
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Romans are a dreadful property manager and always take significantly longer than expected to deal with any issue. It took a year to get new windows for our house, a month for them to refund me for a washing machine that I bought when the ...
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Comment on agent fees
They charge fees that are entirely unnecessary, such as renewal fees. They charge despite the fact that you can print out any documents off the web or even just update the date on existing contracts. For this service they charge £140
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Oct 12,2018
Oct 12,2018
4
people found
this helpful
this helpful
Having been the unwitting victim of the outright lacklustre communication, abhorrent and morally bankrupt business practises of other letting agencies, imagine my surprise when learning that I hadn't scrapped the bottom of the barrel until I dealt with Romans. In the event that you are ...
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Comment on agent fees
Overpriced based on you see nothing special for your money.
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Oct 01,2018
Oct 01,2018
3
people found
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Totally incompetent in every respect. Quite how they can charge for their 'service' is beyond belief. They seem unable to get even the most basic of tasks done ..... and when they do actually do anything they get it wrong. Has led to costs for me ...
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Comment on agent fees
Average. But so not worth it.
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Sep 11,2018
Sep 11,2018
3
people found
this helpful
this helpful
I've had my flat rented out using Bramptons since 2012 and whilst they were not the cheapest, I was happy with the service they provided. Since this agency has been under the guise of Romans the competency of the staff has seemingly plummeted. Contractors working upon ...
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Comment on agent fees
Higher than average, but not excessively so.
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Sep 07,2018
Sep 07,2018
4
people found
this helpful
this helpful
Extremenly poor service. Very coporate and rigid and no communication between staff.
No communication between head office and branch and the worst weekend service with no one answering phones at the branch which means if you are moving house on a weekend then GOOD LUCK ...
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Aug 17,2018
Aug 17,2018
0
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Nick Smith was really professional and helpful throughout the process. He handled all questions and concerns in a professional manner.
Made the process as simple as possible....
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Aug 13,2018
Aug 13,2018
2
people found
this helpful
this helpful
I wouldnt recommend Romans at all. I feel for the staff at the local branch who have always been polite and helpful (ex-bramptons staff) - they are severely let down by the central property management team. I have been invoiced for the incorrect fees multiple ...
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Aug 08,2018
Aug 08,2018
6
people found
this helpful
this helpful
I wish I could give minus points.
I pay for fully managed service yet all Romans do for this money is pass on every minor issue or email to me.
They have contractors that charge high prices for little to no work, and overcharge whilst ...
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Jul 15,2018
Jul 15,2018
5
people found
this helpful
this helpful
I had been warned about Romans....corporate, expensive, no feedback, very poor communication, impossible to get an honest answer, weekend cover very poor, untrustworthy and a total lack of interest once they've got you on their books. Romans are the epitome of everything you've ever ...
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Comment on agent fees
Too high
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Jun 27,2018
Jun 27,2018
1
people found
this helpful
this helpful
Rohan was particularly outstanding, courteous, knowledgeable, good ideas for improvements, instead of just showing us around, he actually 'sold' the property. We had lots of return visits before we committed and nothing was too much trouble. Jonathan was also excellent, would highly recommend...
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Comment on agent fees
Good. Up for negotiations
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Jun 26,2018
Jun 26,2018
0
people found
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I had to sell my deceased sisters one bedroomed ground floor flat I had dealt with Will Bags before and asked him for a price we should try for and as we had used his services and those of some of his colleagues Len West ...
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Comment on agent fees
As with any agent the fees on face value seem difficult to accept but in this situation worth every penny.
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Jun 13,2018
Jun 13,2018
0
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I purchased a property via Romans Estate Agent. Will Bragg was very helpful and professional, and his after service was good and unexpected, unlike the agents who sold my house. I highly recommend him....
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Comment on agent fees
Not Applicable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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