Romans
4.1/5, 1814 reviews
83% recommended
70% sales valuation accuracy
85% sales fee satisfaction
54% lettings valuation accuracy
42% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 1814
2nd Oct 2024
reviewed by 'Eduardo'
“I am delighted to give Charlotte Walker a 5-star review for her outstanding leadership and exceptional service. Her professionalism and ......”
30th Sep 2024
reviewed by 'Nick Sharma'
“Absolutely disappointed with the service from Romans. After being told repeatedly for over six months that they had buyers interested ......”
23rd Sep 2024
reviewed by 'Ram'
“Terrible company! They spam you with emails and are very unprofessional. Stay away....”
29th Aug 2024
reviewed by 'Miserable.'
“Awful company. Take advantage of disabled renters and do not clean property prior to entry. Can't seem to supply me ......”
22nd Jul 2024
reviewed by 'Jordan'
“Very disappointed and feeling scammed after my experience with this agency!I made an offer for a property, they assured ......”
19th Jun 2024
reviewed by 'Paul'
“Threatened firstly with you have to take their zero deposit scheme or the landlord won't accept you.When we moved ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 70% 85% £34,000 £730,000
Lettings 54% 42% £500 £2,995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
441 39 513 185 302 22 163 13 78 58
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS
Rankings
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Estate agents
Letting agents
Latest Properties

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Romans Branches (view all 37)
Aldershot, GU11
Basingstoke, RG21
Bath, BA1
Bracknell, RG12
Bristol, BS8
Bromsgrove, B60
Burnham, SL1
Camberley, GU15

“Worst place to go, DONT TRUST THESE PEOPLE, B......”

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Nov 19,2021
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By: 'FAHEEM'
Nov 19,2021
4 people found
this helpful
Worst place to go, DONT TRUST THESE PEOPLE, BUCH OF LIARS, WILL NEVER RESPOND YOU, I saw a property at Rightmove for £1200, i booked a viewing, First they turned up late, called in the office about 20 times no one answered, finally guy turned up, saw ...
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“Misleading and abysmal communication...”

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Nov 15,2021
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By: 'Christian Anthony Terry'
Nov 15,2021
2 people found
this helpful
Poor service throughout tenancy, mislead into signing on to "no deposit scheme" as it would "look better to landlord". Leak developed in pipes in flat above causing mould on walls in bathroom and on ceiling in lounge, made multiple complaints over course of 6 months and ...
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“Professional, diligent, and a pleasure to dea......”

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Nov 02,2021
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Nicole
By: 'Monika'
Nov 02,2021
0 people found
this helpful
Professional, diligent, and a pleasure to deal with. Nicole and the team at Roman's Bristol and Bath offices are absolute gems. When my apartment was recently damaged by storms, Nicole went out of her way to help both myself and my tenant. As letting agents ...
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“We were renting from Romans agency. We left a......”

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Nov 02,2021
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By: 'Boyan Petrov'
Nov 02,2021
0 people found
this helpful
We were renting from Romans agency. We left as soon as our contract ended. We got a flat in a building with a night club and homeless shelter across the street. And nobody tell us this. Apart from the noise and questionable security, what about ...
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“I’m very pleased with the service provided by......”

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Oct 29,2021
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By: 'Anitha'
Oct 29,2021
0 people found
this helpful
I’m very pleased with the service provided by Isabella York in the management of our property. She’s very professional, proactive, quick to respond & resolve any issues efficiently. Many thanks for the ongoing support. We wish her very best . Anitha....
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“Nicole, Scott and Jack were all extremely hel......”

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Oct 27,2021
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Nicole
By: 'Charlie Morgan'
Oct 27,2021
0 people found
this helpful
Nicole, Scott and Jack were all extremely helpful, friendly and professional for our move to Clifton. Definitely recommend! Thanks guys....
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“Nicole was very knowledgeable about the local......”

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Oct 18,2021
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Nicole
By: 'Luke'
Oct 18,2021
0 people found
this helpful
Nicole was very knowledgeable about the local market and helped me make the move into my new place with ease....
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“Jessica Crawford (from Bath Romans Branch) ha......”

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Oct 07,2021
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Jessica
By: 'Tom'
Oct 07,2021
0 people found
this helpful
Jessica Crawford (from Bath Romans Branch) has been great throughout our tenancy. Issues are always resolved in a timely manner....
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“Terrible company. Keep well away...”

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Oct 05,2021
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By: 'Elidd'
Oct 05,2021
1 people found
this helpful
Terrible company. Great on front end getting you in property, property management have major issues. Reports of mass walk outs and it shows. 6 weeks on from reporting and still have no working fire, hob or a door that closes properly. Romans ignored issues for 2 weeks ...
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“Romans Letting agents in Bath have let down m......”

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Sep 12,2021
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Jessica
By: 'EGraham'
Sep 12,2021
0 people found
this helpful
Romans Letting agents in Bath have let down my daughter by their ineptitude. Along with the landlord, they have ignored basic health and safety laws in relation to a property being rented to students. They have ignored requests to rectify problems. We are in the ...
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“be prepared to be ignored...”

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Aug 20,2021
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By: 'Christine'
Aug 20,2021
0 people found
this helpful
Unfortunately we were transferred to this letting agent after our original one sold out. I am totally frustrated by their lack of communication I ask for quotes and hear nothing I chase them and hear nothing. I rang this morning and had to wait for ...
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“Stay well clear i...”

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Aug 14,2021
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By: 'Graham'
Aug 14,2021
0 people found
this helpful
Stay well clear is my advice to anyone who rents from Romans.. Moved in to a property 2 years ago, was sold the No deposit option, by a young lady call Shopiie, what she didn't inform me & only found out when was planning to leave the ...
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“Aweful choice of Solicitor but excellent staff at Romans...”

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Jul 25,2021
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By: 'Jamie Richards'
Jul 25,2021
0 people found
this helpful
I'd like to commend both Alyson & Alex at the Reading Branch, for their hard work in chasing a very poor solicitor representing the seller. This leads to a note on the aweful solicitors I believe Romans advised the sellers to use. Chirag Chopra at Ackroyd ...
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“Top class rentals service...”

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Jul 07,2021
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By: '[email protected]'
Jul 07,2021
0 people found
this helpful
We had a very bad experience with another estate agent when trying to move to a new rental. This had fallen through and put us in a difficult time crunch. When we contacted both Romans in WIndsor and then Romans in Burnham, they were very ...
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“We started our selling process with Romans a ......”

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Jul 01,2021
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Ben
By: 'doyondopan'
Jul 01,2021
0 people found
this helpful
We started our selling process with Romans a year and half back i. e in early 2020, corona was catching up fadt and market was slowing down a bit, Romans came in with a positive selling mind set, they were confident that they would get the ...
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“I am recommending all landlords I meet to use......”

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Jun 28,2021
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By: 'Alan Franklin'
Jun 28,2021
1 people found
this helpful
I am recommending all landlords I meet to use another agent. I have asked Romans to keep sending me statements attached to e-mails, which is what my other agents do. Really simple- I just print them out. As it is I only have two of ...
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“Great friendly staff, Very informative and pe......”

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Jun 27,2021
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By: 'Sarah Richardson'
Jun 27,2021
0 people found
this helpful
Great friendly staff, Very informative and people friendly. Made moving so much less stressful then usual. Would highly recommend. Thank you...
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“I would like to give a super good comment to agent, Anais. A quick response and action....”

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Jun 27,2021
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By: 'Yoki Chan'
Jun 27,2021
0 people found
this helpful
I would like to give a super good comment to agent, Miss Anais. She was very helpful through the process of let and follow up. Thank you very much....
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“Terrible experience, 0 communication either b......”

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Jun 21,2021
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By: 'Prem Kumar Gurung'
Jun 21,2021
4 people found
this helpful
Terrible experience, 0 communication either by email or phone. Left many voice mail never got response. Been trying to buy a property for months and have always been disappointed with the way they handle the situation. Always having to wait for weeks before any updates or ...
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“This is a review about lettings maintenance i......”

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Jun 17,2021
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Wendy
By: 'Brian Hicks'
Jun 17,2021
0 people found
this helpful
This is a review about lettings maintenance in Camberley. This is my first time having to rent a property and I've been in a Roman's-managed flat since Sept 2020. I was initially a bit sceptical about what level of attention I would receive when I discovered ...
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“We had problems trying to get the reference report in ......”

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Jun 17,2021
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Charlotte
By: 'Mark'
Jun 17,2021
0 people found
this helpful
We had problems trying to get the reference report in time for my moving date and had it not for Charlotte Walker pushing things on, my moving in could have been severely delayed. We got the move done on the correct day so I’d ...
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“THIEVES...”

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Jun 09,2021
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By: 'Dina'
Jun 09,2021
1 people found
this helpful
Absolute scumbag of a company, I wouldn't trust romans and there employees as far as I could throw them. Thieving scumbags...
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“Kimberley in the property management team is ......”

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Jun 02,2021
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Kimberley
By: 'Y'
Jun 02,2021
0 people found
this helpful
Kimberley in the property management team is always very helpfull and prompt with her informative responses always providing a great service...
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“Lorraine has been managing our flat for sever......”

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May 27,2021
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Lorraine
By: 'Paul'
May 27,2021
1 people found
this helpful
Lorraine has been managing our flat for several months and has proved excellent. We recently had a plumbing problem which she has dealt/is dealing with very efficiently. She is prompt in her responses, understands the problems and is happy to be contacted both by ...
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“am truly sorry that I can not give less than ......”

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May 15,2021
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By: 'Elena'
May 15,2021
1 people found
this helpful
I am truly sorry that I can not give less than zero stars to this agency, otherwise I would have definitely been more harsh. The worst experience that I had it’s with this agency, especially with the team that followed our attempt to buy ...
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“Romans Aldershot Customer Service...”

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May 13,2021
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Paula
By: 'Iain'
May 13,2021
0 people found
this helpful
I have been in the business of renting out property in Ash Vale, near Aldershot for the past 21-years. The biggest challenge I faced was in finding a decent property management company who cared about my custom as much as the fees they extract, often ...
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“Family's with children not welcome to rent...”

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May 10,2021
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By: 'ZEW'
May 10,2021
1 people found
this helpful
Called for 3 properties to rent at different times. Every time got rejected because i have a 2 year old child and their excuse was that the landlords are asking for no children. There was nothing in the ads specified about it...
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“First time buyers, AVOID....”

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May 01,2021
Minithumbdown
By: 'Lauren'
May 01,2021
3 people found
this helpful
First time buyer, called to book a viewing last Friday, got told that Jack would call me back Monday at 9:30, had no call. Called on Tuesday and booked the viewing. Had no confirmation, so called on Thursday to confirm, which was correct. Turn up at ...
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“Late transferring rent...”

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Apr 26,2021
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By: 'Nick'
Apr 26,2021
1 people found
this helpful
I rent a property through Romans. Although the tenant actually pays on time Romans seem to be able to choose when they transfer the money. The mortgage is due today and after chasing Romans for the past 4 days for the rent it still hasn’t ...
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“Please DO NOT USE Romans estate agents and es......”

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Apr 21,2021
Minithumbdown
By: 'Pauline'
Apr 21,2021
4 people found
this helpful
Please DO NOT USE Romans estate agents and especially the Uxbridge branch !! They are good to rent you a place but are a nightmare when you leave!! They will hold your deposit even if everything has been agreed with no issue with your landlord and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Romans

Regional Awards won by Romans

Individual Branch Awards

Bath, BA1

Basingstoke, RG21

Bristol, BS8



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