Romans
4.1/5, 1814 reviews
83% recommended
70% sales valuation accuracy
85% sales fee satisfaction
54% lettings valuation accuracy
42% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 1814
2nd Oct 2024
reviewed by 'Eduardo'
“I am delighted to give Charlotte Walker a 5-star review for her outstanding leadership and exceptional service. Her professionalism and ......”
30th Sep 2024
reviewed by 'Nick Sharma'
“Absolutely disappointed with the service from Romans. After being told repeatedly for over six months that they had buyers interested ......”
23rd Sep 2024
reviewed by 'Ram'
“Terrible company! They spam you with emails and are very unprofessional. Stay away....”
29th Aug 2024
reviewed by 'Miserable.'
“Awful company. Take advantage of disabled renters and do not clean property prior to entry. Can't seem to supply me ......”
22nd Jul 2024
reviewed by 'Jordan'
“Very disappointed and feeling scammed after my experience with this agency!I made an offer for a property, they assured ......”
19th Jun 2024
reviewed by 'Paul'
“Threatened firstly with you have to take their zero deposit scheme or the landlord won't accept you.When we moved ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 70% 85% £34,000 £730,000
Lettings 54% 42% £500 £2,995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
441 39 513 185 302 22 163 13 78 58
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Romans Branches (view all 37)
Aldershot, GU11
Basingstoke, RG21
Bath, BA1
Bracknell, RG12
Bristol, BS8
Bromsgrove, B60
Burnham, SL1
Camberley, GU15

“I have been renting a property for over 12 months now ......”

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Dec 11,2012
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Lori
By: 'C.'
Dec 11,2012
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I have been renting a property for over 12 months now and following the initial dealings with the Fleet office which was a smooth and pleasant process, I am now taken care of by Lori Ross within the team. I have always found Lori to be ...
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“We cooperate with Paula one and half years and we ......”

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Dec 11,2012
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Paula
By: 'Franklin'
Dec 11,2012
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We cooperate with Paula one and half years and we are happy with friendly and professional service, quick response to any problems, no complaints....
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“I have been very please with the service received from ......”

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Paula
By: 'Jeannine'
Dec 11,2012
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I have been very please with the service received from Romans and Paula Cope. I am always kept up to date on every aspect of the letting process and get regular feedback and assistance whenever required. I would definitely recommend Romans and Paula for all ...
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“Sylvia Reid has always responded to any questions or comments ......”

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Dec 11,2012
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Sylvia
By: 'Carl'
Dec 11,2012
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Sylvia Reid has always responded to any questions or comments made by me without delay. Paula Cope & Tracy Cook appear to get their jobs done without any fuss. Lisa Fazal does the property visits & provides clesr & useful feedback to us....
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“Chris has always been excellent whenever I have needed to ......”

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Dec 11,2012
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Chris
By: 'Mr'
Dec 11,2012
0 people found
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Chris has always been excellent whenever I have needed to market the property. He has taken the time to understand my needs and is always in constant communication. He is always pro-active and , touch wood, has been able to line up new tenants before the ...
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“In terms of customer support I have positive feedback, and ......”

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Dec 11,2012
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Lori
By: 'Katie'
Dec 11,2012
0 people found
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In terms of customer support I have positive feedback, and would like to commend our agent, Lori. She has been helpful, friendly and responsive on any issues raised, ensuring successful resolution of some of the problems we've experienced with the flat. On the downside; when ...
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“Although I have only recorded a score of Good, I ......”

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Dec 11,2012
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Kelly
By: 'Caroline'
Dec 11,2012
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Although I have only recorded a score of Good, I think the service I have received from Kelly has been very good and consistent. She nearly always gets back to me immediately if there are any problems and keeps me informed of progress and outcomes. ...
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“Although I have only recorded a score of Good, I ......”

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Kelly
By: 'Caroline'
Dec 11,2012
0 people found
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Although I have only recorded a score of Good, I think the service I have received from Kelly has been very good and consistent. She nearly always gets back to me immediately if there are any problems and keeps me informed of progress and outcomes. ...
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“I am very satisfied with the service I have received ......”

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Dec 11,2012
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Sylvia
By: 'Guy'
Dec 11,2012
0 people found
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I am very satisfied with the service I have received from Romans who have been attentive to my needs and responsive when action has been required. Highly recommended....
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“Lori Ross has helped us from the begining, we had ......”

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Lori
By: 'Emma'
Dec 11,2012
0 people found
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Lori Ross has helped us from the begining, we had an issue with the washing machine at the premise , we had just come back from a 2 week holiday, I rang and spoke to Lori who had some-one out within 2 days to look at this, and ...
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“Sylvia Reid has looked after the property management of the ......”

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Dec 11,2012
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By: 'Anonymous'
Dec 11,2012
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Sylvia Reid has looked after the property management of the apartment I rent since 2003. Sylvia has always been very approachable and dealt with any issues that have come up very promptly. I always try to be at home when the regular property visits come around ...
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“Lori Ross - Although we have only recently moved in ......”

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Lori
By: 'HannahPrice1802'
Dec 11,2012
0 people found
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Lori Ross - Although we have only recently moved in to the property stated, so far we have had no problems / issues with Lori. She is very helpful and quick to respond to any queries that we have had in the first couple of weeks ...
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“We have used romans for nearly 13 years to manage our ......”

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Dec 11,2012
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By: 'SH'
Dec 11,2012
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We have used romans for nearly 13 years to manage our rental properties and we have always been pleased with their service...
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“Lori, Lynn and Hannah were all very helpful with the ......”

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Dec 11,2012
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Lori
By: 'Faye'
Dec 11,2012
0 people found
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Lori, Lynn and Hannah were all very helpful with the rental of my new flat. The whole process was very smooth and stress free....
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“I recently moved house and was quire specific in what ......”

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Dec 11,2012
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By: 'Steve'
Dec 11,2012
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I recently moved house and was quire specific in what I was looking for. Having dealt with Romans (Wokingham) previously I also encountered the staff at the Bracknell Office, name Paula Cope, Sally Perchard and Charlotte Wild. All three had different roles and occasion to ...
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“I was very pleased with Roman's handling of my property, ......”

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Kelly
By: 'MajesticTheft'
Dec 11,2012
0 people found
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I was very pleased with Roman's handling of my property, they managed my property for a year whilst I was abroad, and continue to manage it now. The setup was quick and hassle free and they have always managed to find me a tenant quickly. ...
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“Paula Cope and the office of Romans that assist in ......”

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Dec 11,2012
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Paula
By: 'Mark'
Dec 11,2012
0 people found
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Paula Cope and the office of Romans that assist in the management of my property have always provided an excellent and comprehensive service. Communication is the key with prompt advice in respect of any issues that either the tenant or I experince to ensure the ...
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“We have been renting the property for 18 months, whilst we ......”

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Dec 11,2012
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Lori
By: 'David'
Dec 11,2012
0 people found
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We have been renting the property for 18 months, whilst we have been happy with the property there have been a number of issues we have had since our tenancy began. Lori Ross has been our contact and from day 1 has been nothing short of fantastic, ...
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“We have used Romans Lettings for almost 10 years and our ......”

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Paula
By: 'Mrs'
Dec 11,2012
0 people found
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We have used Romans Lettings for almost 10 years and our property has specifically been managed by Paula Cope for the last two. She has also been swift to respond to our queries and has dealt with each and every issue in an efficient manner. Romans ...
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“We have been very disappointed by the attitude of Romans ......”

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Dec 11,2012
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By: 'Concerned'
Dec 11,2012
0 people found
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We have been very disappointed by the attitude of Romans as a property manager. Very often they do not turn up for property visits on the day that we have arranged and there is no explanation given. We often have to correct the property report ...
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What agent could do to change your mind?
See above.
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By: Richard Baguh
Dec 13, 2012
View all comments (1)
It is deeply regrettable that you feel cause for complaint and I would appreciate an opportunity to discuss this matter with you. Unfortunately, we have been unable to identify you from the comments made and I have not received any contact or complaint from anyone raising these issues. I would therefore welcome the opportunity to help and investigate. Please would you contact me directly: - Richard Baugh, Manager Property Management Centre. 01344 753 142. Thank you. ...

“Excellent and responsive service. Property checks have been conduced efficiently ......”

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Dec 11,2012
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Lori
By: 'stuartgo'
Dec 11,2012
0 people found
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Excellent and responsive service. Property checks have been conduced efficiently and minor repairs quickly arranged, with follow up. Very happy valued tenant...
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“The service provided by Paula is first class, I had ......”

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Dec 11,2012
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Paula
By: 'Mark'
Dec 11,2012
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The service provided by Paula is first class, I had a couple of minor repairs needed doing and they were dealt with efficiently and promptly Paula has alwas been professional, courtious, and efficient in all of my dealings with her...
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“Romans have communicated well throughout the marketing of the property ......”

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Dec 11,2012
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Paula
By: 'Nick'
Dec 11,2012
0 people found
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Romans have communicated well throughout the marketing of the property and the subsequent letting. In spite of a couple of false starts due to prospective tenants being unable to complete the occupation when planned, Romans managed to find a tenant in reasonable timeframe and at ...
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“I have been dealing with Paula for nearly a year ......”

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Dec 11,2012
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Paula
By: 'Lucy'
Dec 11,2012
0 people found
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I have been dealing with Paula for nearly a year now and have found her to be very polite, helpful and very reponsive. If I have any queries or issues I hear back almost immediately from Paula. It is nice to have one point of ...
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“Since the time we have moved in this property, there ......”

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Dec 11,2012
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Paula
By: 'Vikas'
Dec 11,2012
0 people found
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Since the time we have moved in this property, there have been few issues with the Electrical Gagets. Every time I have contacted Paula Cope she has been very proffesional and promt on making sure that the problem is looked at. There have been times ...
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“Right from the outset, Romans were polite and courteous. I ......”

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Dec 11,2012
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By: 'Adroam'
Dec 11,2012
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Right from the outset, Romans were polite and courteous. I was given ample time to look round the property (much more than other agents) and the agent answered as many questions as he could, offering to get back to me with more information on the ...
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“I was looking for a potential Tenant and as time ......”

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Dec 11,2012
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Patryk
By: 'Steve'
Dec 11,2012
0 people found
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I was looking for a potential Tenant and as time was passing by, it became more and more urgent as I was losing money and needed to let the apartment as soon as possible. I found the staff at Romans very professional and proactive. In ...
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“Lynn has always been very easy to contact with any ......”

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Dec 11,2012
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Lynn
By: 'PJS'
Dec 11,2012
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Lynn has always been very easy to contact with any queries. She keeps us up to date on any changes and work that needs to be done in the property, and very responsive in emailing me about the inspections findings. Lynn is friendly and very ...
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“Premier Let. Romans Estate Agents are good in finding tenents ......”

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Kelly
By: 'Dr'
Dec 11,2012
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Premier Let. Romans Estate Agents are good in finding tenents and managing the property, Kelly esp has been approachable and gets the job done quickly....
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“Sharon Tubb has looked after my rental property for ten ......”

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Dec 11,2012
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Sharon
By: 'Absenteelandlady'
Dec 11,2012
0 people found
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Sharon Tubb has looked after my rental property for ten years. During that time she has dealt with any problems arising in my property with supreme efficiency. I know I can confidently leave Sharon to select new tenants, when the occasion arises, and to keep ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Romans

Regional Awards won by Romans

Individual Branch Awards

Bath, BA1

Basingstoke, RG21

Bristol, BS8



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