Romans
4.1/5, 1814 reviews
83% recommended
70% sales valuation accuracy
85% sales fee satisfaction
54% lettings valuation accuracy
42% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 1814
2nd Oct 2024
reviewed by 'Eduardo'
“I am delighted to give Charlotte Walker a 5-star review for her outstanding leadership and exceptional service. Her professionalism and ......”
30th Sep 2024
reviewed by 'Nick Sharma'
“Absolutely disappointed with the service from Romans. After being told repeatedly for over six months that they had buyers interested ......”
23rd Sep 2024
reviewed by 'Ram'
“Terrible company! They spam you with emails and are very unprofessional. Stay away....”
29th Aug 2024
reviewed by 'Miserable.'
“Awful company. Take advantage of disabled renters and do not clean property prior to entry. Can't seem to supply me ......”
22nd Jul 2024
reviewed by 'Jordan'
“Very disappointed and feeling scammed after my experience with this agency!I made an offer for a property, they assured ......”
19th Jun 2024
reviewed by 'Paul'
“Threatened firstly with you have to take their zero deposit scheme or the landlord won't accept you.When we moved ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 70% 85% £34,000 £730,000
Lettings 54% 42% £500 £2,995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
441 39 513 185 302 22 163 13 78 58
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Romans Branches (view all 37)
Aldershot, GU11
Basingstoke, RG21
Bath, BA1
Bracknell, RG12
Bristol, BS8
Bromsgrove, B60
Burnham, SL1
Camberley, GU15

“We used Romans frequently to help us look for a ......”

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Dec 14,2012
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Jason
By: 'Josie'
Dec 14,2012
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We used Romans frequently to help us look for a home to purchase. Although the home that we eventually bought was listed with another agent, we were particularly impressed with Roma's Service, in particular Jason Farrimond who showed us round most of the properties we ...
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“Sharon has always been most helpful, ready to sort any ......”

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Dec 14,2012
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Sharon
By: 'Ian'
Dec 14,2012
0 people found
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Sharon has always been most helpful, ready to sort any problems we have had, large or small. She is very reliable and always efficient and pleasant. Romans themselves are very professional and efficient, and I would not hesitate in recommending them to any prospective tenant ...
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“Lori was very flexible and understanding of our needs and ......”

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Dec 14,2012
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Lori
By: 'Kevin'
Dec 14,2012
0 people found
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Lori was very flexible and understanding of our needs and worked hard to accomodate us. Lynn was also extremely helpful in getting us "over the finish line"...
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“We had been tentatively looking to move for about 3 years ......”

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Dec 14,2012
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Jonathon
By: 'David'
Dec 14,2012
0 people found
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We had been tentatively looking to move for about 3 years on and off, but could never find a property big enough or desirable enough to make us actually go ahead, even though we knew our own house was in a popular area and would likely ...
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“Lori was our Property Manager for more than a year ......”

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Dec 14,2012
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Lori
By: 'Upu'
Dec 14,2012
0 people found
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Lori was our Property Manager for more than a year and she was fantastic. She responds promptly and politely to our requests maintenance issues in the house and those been dealt with quickly & efficiently by her end. I definitely think her kindness, "go the extra ...
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“Romans were excellent during the sale of my property. They ......”

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Dec 14,2012
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By: 'Sharon'
Dec 14,2012
1 people found
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Romans were excellent during the sale of my property. They have a proactive approach to sales giving regular feedback and updates on viewings. The after sales team were also great, l recieved weekly calls on the progress of my sale. I would recommend using Romans ...
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“Paula has always been very helpful and responsive to our ......”

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Dec 14,2012
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Paula
By: 'Sarah'
Dec 14,2012
0 people found
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Paula has always been very helpful and responsive to our enquiries and to notify us of issues that our tenants have raised. She also recently assisted with arranging quotations for replacement glazing and handled this professionally. She has also offered to take photos of the ...
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“Sylvia always responds to my requests in a timely way ......”

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Dec 14,2012
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Sylvia
By: 'mark'
Dec 14,2012
0 people found
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Sylvia always responds to my requests in a timely way and follows up well when needed. She informs me quickly if there is an issue with the property and then sorts it out professionally....
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“I reported on Friday 7th December and issue that I ......”

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Dec 14,2012
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Elaine
By: 'A'
Dec 14,2012
0 people found
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I reported on Friday 7th December and issue that I was experiencing with a white supplied with the property. The washing machine was not working as it should. Elaine responded quickly and liaised with our landlord to resolve the problem on our behalf. Both Elaine ...
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“The agent was totally professional in her approach, she was ......”

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Dec 13,2012
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By: 'Steve'
Dec 13,2012
0 people found
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The agent was totally professional in her approach, she was always ready to listen and give advice when asked. She was always quick to respond to queries and when a problem with the property was notified to her then it was rectified immediately, often same ...
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“I was new to the area and Phoned Romans for ......”

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Dec 13,2012
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Kelly
By: 'Mrs'
Dec 13,2012
0 people found
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I was new to the area and Phoned Romans for some advice on the area and if they had any properties available. Kelly Saunders helped me find the perfect rented property and was always willing to help with any queries that I had. She sorted ...
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“Hello,Sylvia has been very helpful in both assisting me ......”

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Dec 13,2012
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Sylvia
By: 'Michelle'
Dec 13,2012
0 people found
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Hello, Sylvia has been very helpful in both assisting me and/or arranging necessary works to be carried out at the property. On moving in I had problems with the kitchen light as well as the house alarm and Sylvia made all the arrangements to ...
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“We have been tenants at a property rented through Romans ......”

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Dec 13,2012
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Lori
By: 'A'
Dec 13,2012
0 people found
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We have been tenants at a property rented through Romans Fleet for almost two years now. We have found them to be extremely professional and very responsive to any query or need of assistance. In particular our Property Manager Lori Ross has always been excellent ...
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“Lori Ross, our property manager, is excellent. She has dealt ......”

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Dec 13,2012
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Lori
By: 'n/a'
Dec 13,2012
2 people found
this helpful
Lori Ross, our property manager, is excellent. She has dealt with all issues we have had with the flat promptly and professionally. Also, she responds to any questions we have quickly. However, notwithstanding my opinion of Lori, I am not particularly impressed with Romans as ...
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What agent could do to change your mind?
Hire more staff like Lori Ross who generally seem to care about tenants. Review the processes you have in place regarding the ending of a fixed term agreement. Reduce your unjustified admin charges for what is essentially non-value adding work.
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“Sylvia has do quarterly check on the property and always ......”

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Dec 13,2012
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Sylvia
By: 'Robert'
Dec 13,2012
0 people found
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Sylvia has do quarterly check on the property and always listens to what I have to say about issues with renting the property that I have through the term of the tennancy....
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“I have had only positive experiences with the letting's side ......”

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Dec 13,2012
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Lori
By: 'Jay'
Dec 13,2012
0 people found
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I have had only positive experiences with the letting's side of Romans (not so good with the sales department). Both our current lettings manger Lori and our previous lettings manager were very plesant to deal with, responded promptly to emails and messages and have corrected ...
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“I have found Charlotte to be extremely professional and very ......”

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Dec 12,2012
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Charlotte
By: 'Miss'
Dec 12,2012
0 people found
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I have found Charlotte to be extremely professional and very thoughful in every contact she has had with me from the first viewing to an end when I have found the property I liked and sucessfully finalised everything. Charlotte is always polite and very efficient ...
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“Had a few problems with flat. With that I mean , ......”

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Dec 12,2012
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Paula
By: 'David'
Dec 12,2012
0 people found
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Had a few problems with flat. With that I mean , failed fridge freezer, doors etc and Paula has always dealt with these on my behalf . I have relied on Paula as I travel overseas extensively and need someone to take the initiative as if it ...
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“Romans has always acted in the most professional way.They ......”

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Dec 12,2012
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Paula
By: 'Marco'
Dec 12,2012
0 people found
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Romans has always acted in the most professional way.They have always appointed good long term tenants and handled problems as and when they have cropped up both promptly and quickly. Based upon their performance over the years I would use no other agent. I ...
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“I would highly commend Jonathan Hawthorne who took the time ......”

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Dec 12,2012
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Lisa
By: 'Janice'
Dec 12,2012
0 people found
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I would highly commend Jonathan Hawthorne who took the time to get to know exactly the type of property we were particularly looking for, kept in contact, and even though our search took a while he knew he had found the right property for us ...
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“I am an absentee landlord living in Cape Town and ......”

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Dec 12,2012
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Elaine
By: 'Dr'
Dec 12,2012
0 people found
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I am an absentee landlord living in Cape Town and I rely entirely on the Basingstoke team to manage every aspect of my properties. There have been a number of errors from various outside parties, particularly a company called Peverel, but the Basingstoke staff resolve ...
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“I work a long way from home and often cannot ......”

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Dec 12,2012
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Paula
By: 'Chris'
Dec 12,2012
0 people found
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I work a long way from home and often cannot spend the entire day in waiting for the inspection visits. Paula always goes out of the way to fit in with my availability and is efficient and courteous....
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“We have leased out our property through Romans and are ......”

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Dec 12,2012
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Sylvia
By: 'Anne'
Dec 12,2012
0 people found
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We have leased out our property through Romans and are currently living out of the country. We have been dealing with Sylvia Reid for some years now and have always found her to be approachable and efficient. We have always received lease renewal notifications timeously ...
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“Romans contacted us before we decided to sell and these ......”

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Dec 12,2012
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Lucy
By: 'R'
Dec 12,2012
0 people found
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Romans contacted us before we decided to sell and these advance displays of interest were one of the reasons why we chose them when the time came. We found Daniel Elliott to be polite, professional and persuasive. He knew his stuff very well - his ...
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“Lori has been very pleasant and professional whenever visiting this ......”

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Dec 12,2012
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Lori
By: 'Ian'
Dec 12,2012
0 people found
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Lori has been very pleasant and professional whenever visiting this house. Always friendly she is attentive to her job and is very empathetic to the needs of the property and the tenants. Very punctual and ever ready to meet the timings of the tenants Lori ...
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“Lori is always very helpful. If I ever have a ......”

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Dec 12,2012
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Lori
By: 'Sam'
Dec 12,2012
0 people found
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Lori is always very helpful. If I ever have a problem with the property Lori always assists me and quickly. I would recommend Romans to my friends....
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“I was badly let down by another estate agency and ......”

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Dec 12,2012
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Jon
By: 'Clair'
Dec 12,2012
0 people found
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I was badly let down by another estate agency and was desperate to sell. Jon provided helpful advice on the Onbudsman code of conduct which was instrumental in getting out of an onerous contract with the other agency. Within 2 weeks I had viewings and the 3...
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“Since moving into my rented property at the end of ......”

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Dec 12,2012
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Sylvia
By: 'Jo'
Dec 12,2012
0 people found
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Since moving into my rented property at the end of October my Property Managers Sylvia Reid and Jan Stamp have worked tirelessly is sorting out some major issues with the house. They have been pateint, professional and much to my delight have managed to get ...
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“Sharon Tubb has been our letting agent for our house ......”

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Dec 12,2012
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Sharon
By: 'joanandcolin'
Dec 12,2012
0 people found
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Sharon Tubb has been our letting agent for our house for the past 10 years. We have not had a moment of concern over the house during that time. She has been exceptional, expecially during a dispute with the neighbour (which truned out to be the ...
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“Always very professional, keeps me updated on any problems with ......”

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Dec 11,2012
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By: 'Jill'
Dec 11,2012
0 people found
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Always very professional, keeps me updated on any problems with the tenancy and acts quickly to rectifiy any problems that arise prior to contacting me for approval. Any messages left are usually replied to within 24 hours....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Romans

Regional Awards won by Romans

Individual Branch Awards

Bath, BA1

Basingstoke, RG21

Bristol, BS8



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