Romans
4.1/5, 1814 reviews
83% recommended
70% sales valuation accuracy
85% sales fee satisfaction
54% lettings valuation accuracy
42% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 1814
2nd Oct 2024
reviewed by 'Eduardo'
“I am delighted to give Charlotte Walker a 5-star review for her outstanding leadership and exceptional service. Her professionalism and ......”
30th Sep 2024
reviewed by 'Nick Sharma'
“Absolutely disappointed with the service from Romans. After being told repeatedly for over six months that they had buyers interested ......”
23rd Sep 2024
reviewed by 'Ram'
“Terrible company! They spam you with emails and are very unprofessional. Stay away....”
29th Aug 2024
reviewed by 'Miserable.'
“Awful company. Take advantage of disabled renters and do not clean property prior to entry. Can't seem to supply me ......”
22nd Jul 2024
reviewed by 'Jordan'
“Very disappointed and feeling scammed after my experience with this agency!I made an offer for a property, they assured ......”
19th Jun 2024
reviewed by 'Paul'
“Threatened firstly with you have to take their zero deposit scheme or the landlord won't accept you.When we moved ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 70% 85% £34,000 £730,000
Lettings 54% 42% £500 £2,995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
441 39 513 185 302 22 163 13 78 58
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Romans Branches (view all 37)
Aldershot, GU11
Basingstoke, RG21
Bath, BA1
Bracknell, RG12
Bristol, BS8
Bromsgrove, B60
Burnham, SL1
Camberley, GU15

“Jenny has been a wonderful contact to work with at ......”

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Jan 27,2013
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Jennifer
By: 'Darik'
Jan 27,2013
0 people found
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Jenny has been a wonderful contact to work with at Romans. She is always very porfessional but also very helpful and understanding. She made our tenancy period both enjoyable and trouble free. Anyone who has the pleasure of having her look after their property will ...
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“The agents were available and on time to show apartment. ......”

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Jan 27,2013
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Matthew
By: 'Karen'
Jan 27,2013
0 people found
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The agents were available and on time to show apartment. the landlord was in the apartment when I saw it.This was helpful....
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“Our experience with dealing with Romans has been absolutely first ......”

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Jan 25,2013
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Peter
By: 'Darren'
Jan 25,2013
0 people found
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Our experience with dealing with Romans has been absolutely first class. From our initial visit with Peter both myself and my wife felt at ease with the sale of our property and were never hassled to make any pressing decisions. Neil and Peter offered impartial ...
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“Kieran made sure the customer experience I received from Romans' ......”

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Jan 25,2013
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Kieran
By: 'Kate'
Jan 25,2013
0 people found
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Kieran made sure the customer experience I received from Romans' letting service was good from start to finish. From finding me a selection of tenants (and then finding me some even better ones when the original tenants fell through), to patiently explaining the detail that ...
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“My wife and I visited Patryk when searching a flat ......”

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Jan 24,2013
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Patryk
By: 'Mustafa'
Jan 24,2013
1 people found
this helpful
My wife and I visited Patryk when searching a flat in Reading. I would like to say that the services provided by Patryk Szczepaniec were excellent. He made superior effort in the searching process and helped us in every stage. He listened our requirements very ...
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“He was friendly and thorough in his approach with us, ......”

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Jan 24,2013
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By: 'Ursula'
Jan 24,2013
0 people found
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He was friendly and thorough in his approach with us, he had difficulty contacting the landlord but remained thorough keeping us informed regularly on his actions. Fortunately, he got in contact with the landlord and informed us immediately. He gave us a step by step ...
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“Gave advice prior to putting the house on the market. ......”

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Jan 24,2013
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By: 'Mrs'
Jan 24,2013
0 people found
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Gave advice prior to putting the house on the market. Gave feedback on viewings of potential buyers. Gave an update on how many "hits" our property had on the website and advised how to better market the property (ie using a different picture on first ...
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“My experience with dealing with estate agent Joe Rattue at ......”

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Jan 24,2013
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joe
By: 'andrea'
Jan 24,2013
0 people found
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My experience with dealing with estate agent Joe Rattue at Romans was a very positive one! I found his customer impeccable ,extremely helpful and very genuine .I actually felt that Joe thought it was his duty to find me a home!His communication skills suburb , ...
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“Sally was very helpful and responded quickly to any questions ......”

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Jan 24,2013
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Sally
By: 'kwoolley'
Jan 24,2013
0 people found
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Sally was very helpful and responded quickly to any questions that i had. she explained the processes to me well and made the whole experience a pleasant one for me. I feel sally had a very friendly manner and even though i only communicated with ...
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“Alex listened to our requirements and suggested a number of ......”

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Jan 24,2013
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Alex
By: 'Ian'
Jan 24,2013
0 people found
this helpful
Alex listened to our requirements and suggested a number of suitable properties to view without deviation from the brief. A most professional , polite , knowledgeable and enthusiastic service over a number of visits taking upwards of two hours during which time Alex ,more than ably supported ...
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“After dealing with another agency in the Reading area, I ......”

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Jan 23,2013
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Eltjon
By: 'Richard'
Jan 23,2013
0 people found
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After dealing with another agency in the Reading area, I had very low expectations when looking for a new property to rent. Romans have been outstanding - they have treated me really well, taking time to find out what I was looking for and really ...
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“Friendly efficient professional service.Great communication and always available.Fast ......”

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Jan 22,2013
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Peter
By: 'jacqueline'
Jan 22,2013
0 people found
this helpful
Friendly efficient professional service. Great communication and always available. Fast response to email and voice mail. Documentation produced quickly and details very well presented. We felt our property sale was handled superbly with an honest and open approach to the property value and our expectations....
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“I was very impressed with the service we received from ......”

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Jan 21,2013
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By: 'Happy'
Jan 21,2013
0 people found
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I was very impressed with the service we received from Romans Lettings. Our criterion was quite specific and they were very accommodating. I was impressed with the speed at which the letting was finalised, specifically how quick they were at responding to questions. We are ...
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“Debbie was excellent in preparing acurate contracts & invoice. Viewings were ......”

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Jan 21,2013
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Deborah
By: 'Rohith'
Jan 21,2013
0 people found
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Debbie was excellent in preparing acurate contracts & invoice. Viewings were more aggressive, person showing the property did not have all the details about the flat....
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“Recently I redrew my tenancy contract to add a friend ......”

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Jan 21,2013
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Deborah
By: 'Rana'
Jan 21,2013
0 people found
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Recently I redrew my tenancy contract to add a friend and the processing was handled quickly and efficiently by Debbie Winman. I deal with Kelly Neale for all issues/repairs that have comeup in the last year and she has handled them well as far ...
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“I have been using Romans as my letting agents for ......”

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Jan 20,2013
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Paula
By: 'Sharon'
Jan 20,2013
0 people found
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I have been using Romans as my letting agents for the past 6 years and have been more than happy with the service provided. All communications has been prompt and professional, I would highly recommend Romans if you want a hassle free tenancy....
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“I have been having contact with Will Parish now for ......”

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Jan 18,2013
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William
By: 'Peter'
Jan 18,2013
3 people found
this helpful
I have been having contact with Will Parish now for the last 7 months He was excellent with the selling of my property and i had regular contact with him 2-3 times a week, always keeping me informed of what was happening regarding the sale of ...
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“The agent always contacted me when he said he would, ......”

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Jan 18,2013
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By: 'L'
Jan 18,2013
0 people found
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The agent always contacted me when he said he would, found out the information I needed and was generally very helpful. All the paperwork was correct and provided in time. Sumuda was very helpful in sorting all this out....
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“The agent has been very considerate in sorting out problems ......”

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Jan 17,2013
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By: 'Maureen'
Jan 17,2013
0 people found
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The agent has been very considerate in sorting out problems with the property and pro-active with the landlord and has kept us informed along the way....
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“Hello, I recently moved from Portugal to work in the ......”

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Jan 17,2013
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Sally
By: 'Goncalo'
Jan 17,2013
0 people found
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Hello, I recently moved from Portugal to work in the UK so obviously finding a house that I would feel comfortable in was very important. Charlotte Wild was the one that arranged for my viewing of the appartment, she was very professional setting up a ...
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“Prior to actually taking out a letting on the property ......”

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Jan 17,2013
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By: 'Milan'
Jan 17,2013
3 people found
this helpful
Prior to actually taking out a letting on the property everything was handled professionally by the agency and Sumuda Herath was very helpful. However our problems started the moment we came to take over the property. Firstly we noticed a weird smell all over the ...
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“Excellent friendly service as you would expect.All paperwork requirements ......”

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Jan 16,2013
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By: 'AParry'
Jan 16,2013
0 people found
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Excellent friendly service as you would expect. All paperwork requirements straight forward and easy to understand and follow. The only slight issue is that when you are in the process of moving in to a property it would be better to have an up to ...
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“Judy King the property manager provided an excellent service throughout ......”

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Jan 16,2013
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Judy
By: 'John'
Jan 16,2013
0 people found
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Judy King the property manager provided an excellent service throughout the tenancy period, liaising with both the landlord and tenant on a very professional manner especially when dealing with emergency and awkward issues and arranging specialist contractor works. Marianna Hladka the lettings agent for the ...
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“Straightforward and flexible service that allowed a smooth transition from ......”

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Jan 16,2013
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Charlotte
By: 'Michael'
Jan 16,2013
0 people found
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Straightforward and flexible service that allowed a smooth transition from the US into this house in the UK. Transactions were done timely, professionally, and with due diligence....
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“Although the flat that was rented had been built by ......”

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Jan 16,2013
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Donna
By: 'Nick'
Jan 16,2013
0 people found
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Although the flat that was rented had been built by Taylor Wimpey about five years ago the gas boiler flue system was considered potentially unsafe by the inspector when the Gas Safety Certificate was required this year. The situation was made worse when the first ...
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“General maintenace and repairs are carried out in my property ......”

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Jan 16,2013
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Sylvia
By: 'Marcel'
Jan 16,2013
1 people found
this helpful
General maintenace and repairs are carried out in my property without my previous approval and acknowledgement. Although it was confirmed that it won't happen again it still occurs. I have the feeling that my intests as a landlord are not taken seriously and responses to ...
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What agent could do to change your mind?
The landlord fee of 13% for a premium let is much too high for the unsatisfactory service by Romans. I also recommend Romans to change their contractor as their performance is not acceptable. According to the contract Romans has to inform the landlord for repairs and maintenance which need to be carried out in the property. Since around 2 years this is often not done anymore and work is done at my property without my approval. I asked Romans to refund the costs as I never approved the work and I was not given a choice of finding a cheaper contractor myself. However Romans seems to be oblivious to my emails. At the current situation I would not choose Romans anymore.
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“Selling our house with Romas couldn't have been easier! The ......”

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Jan 15,2013
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Amy
By: 'S.'
Jan 15,2013
1 people found
this helpful
Selling our house with Romas couldn't have been easier! The agents were approachable, marketed the property well, were able to guide us through the process and a sale was agreed within 4 days - who couold ask for more! Highly recommended estate agent!...
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“It was a pleasure to let a property with Romans ......”

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Jan 13,2013
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Elaine
By: 'Mario.'
Jan 13,2013
0 people found
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It was a pleasure to let a property with Romans agency. Information provided by members of staff was honest and very professional. Especially Elaine and David , who was helpful during whole period of tenancy. Strongly recommended!!!...
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“please with the help from the agents that were involved ......”

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Jan 12,2013
Minithumbup
By: 'cmacey4'
Jan 12,2013
0 people found
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please with the help from the agents that were involved in the move. appreciated the phone call asking how the move went. customer service was good....
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“As I am a landlord that lives abroad I rely ......”

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Jan 11,2013
Minithumbup
By: 'Kate'
Jan 11,2013
0 people found
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As I am a landlord that lives abroad I rely on the team to contact me promptly if any problem arises with the property. I always find them responsive and helpful. This contact is essential to keep my mind at rest that all is well ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Romans

Regional Awards won by Romans

Individual Branch Awards

Bath, BA1

Basingstoke, RG21

Bristol, BS8



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