Romans
4.1/5, 1814 reviews
83% recommended
70% sales valuation accuracy
85% sales fee satisfaction
54% lettings valuation accuracy
42% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 1814
2nd Oct 2024
reviewed by 'Eduardo'
“I am delighted to give Charlotte Walker a 5-star review for her outstanding leadership and exceptional service. Her professionalism and ......”
30th Sep 2024
reviewed by 'Nick Sharma'
“Absolutely disappointed with the service from Romans. After being told repeatedly for over six months that they had buyers interested ......”
23rd Sep 2024
reviewed by 'Ram'
“Terrible company! They spam you with emails and are very unprofessional. Stay away....”
29th Aug 2024
reviewed by 'Miserable.'
“Awful company. Take advantage of disabled renters and do not clean property prior to entry. Can't seem to supply me ......”
22nd Jul 2024
reviewed by 'Jordan'
“Very disappointed and feeling scammed after my experience with this agency!I made an offer for a property, they assured ......”
19th Jun 2024
reviewed by 'Paul'
“Threatened firstly with you have to take their zero deposit scheme or the landlord won't accept you.When we moved ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 70% 85% £34,000 £730,000
Lettings 54% 42% £500 £2,995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
441 39 513 185 302 22 163 13 78 58
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Romans Branches (view all 37)
Aldershot, GU11
Basingstoke, RG21
Bath, BA1
Bracknell, RG12
Bristol, BS8
Bromsgrove, B60
Burnham, SL1
Camberley, GU15

“Luke and the entire team, lead by Dan, ensured a ......”

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Apr 09,2013
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Luke
By: 'Mr.'
Apr 09,2013
0 people found
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Luke and the entire team, lead by Dan, ensured a good range of viewings upon our property, as well as guiding the chain through to completion. I would recommend there services to those considering a house move....
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“I bought the propert 7 yeaars ago and now renting it ......”

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Apr 09,2013
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Elaine
By: 'Tara'
Apr 09,2013
0 people found
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I bought the propert 7 yeaars ago and now renting it out through romans and all staff were helpfull on both teams I mostly deal with Elaine Hawkins regarding any issues from either side and they get dealt with straight away by elaine,Elaine is very ...
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“On a month to month basis the service is pretty ......”

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Apr 08,2013
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Sylvia
By: 'Leon'
Apr 08,2013
0 people found
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On a month to month basis the service is pretty good. It is fully managed and the turnaround time and organising of contractors to attend to any issues is usually OK - the administration is also good. on the flip-side, there have been a few ...
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“Kelly is very prompt in returning phone calls regarding any ......”

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Apr 08,2013
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Kelly
By: 'Michelle'
Apr 08,2013
0 people found
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Kelly is very prompt in returning phone calls regarding any issues we have with the property. Due to my working hours I feel confident I can leave a message on her answerphone in the evening and know that she will pick it up in the ...
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“Sharon has managed two of our properties for many years ......”

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Apr 08,2013
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Sharon
By: 'Sarah'
Apr 08,2013
0 people found
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Sharon has managed two of our properties for many years and she has been brilliant through out. She is quick to liase between ourselves and the tenants and negotiates well on our behalf. I would highly recommend both Romans and Sharon....
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“Elton was very professional, communicative and followed all items through. ......”

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Apr 08,2013
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Eltjon
By: 'JSS'
Apr 08,2013
0 people found
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Elton was very professional, communicative and followed all items through. I used Romans to let my property and I would definitely use them again....
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“Kelly has been so helpfull, quick and proffessional in the ......”

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Apr 08,2013
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Kelly
By: 'steve'
Apr 08,2013
0 people found
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Kelly has been so helpfull, quick and proffessional in the managing of my rental property. She always fixes any problems large or small as soon as we request it....
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“Mrs. Reid does take care, informs me about all necessary ......”

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Apr 08,2013
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Sylvia
By: 'C.'
Apr 08,2013
0 people found
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Mrs. Reid does take care, informs me about all necessary objectives as quichly as possible. Confusing is the contact to her via the old e-mail adress of Mrs. Rosemary Preece. Further irritation is by the Romans policy as described by Mrs. Reid not to work ...
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“The property provided is brand new and with highest quality ......”

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Apr 08,2013
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By: 'DM'
Apr 08,2013
0 people found
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The property provided is brand new and with highest quality standards. Moreover, I liked the fact that the property was fully equipped and nicely decorated. Great support from the agent during tenancy....
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“The professionalism of Sean was excellent throughout, he was always ......”

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Apr 08,2013
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Sean
By: 'Mark'
Apr 08,2013
0 people found
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The professionalism of Sean was excellent throughout, he was always ready to help me and gain information within a quick amount of time and was always very friendly and helpful. Sean and the team at Romans made the whole process a lot easier and were ...
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“Management of property has been very good. In my experience, ......”

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Mar 11,2013
Minithumbup
By: 'ND'
Mar 11,2013
1 people found
this helpful
Management of property has been very good. In my experience, the Property Manager is experienced, knowledgeable, and deals with issues fairly, promptly and efficiently....
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“All staff I had communications with were efficient and helpful, ......”

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Mar 09,2013
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Hannah
By: 'FS'
Mar 09,2013
0 people found
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All staff I had communications with were efficient and helpful, unfortunately I am unable to recall all names but arranging a viewing, actual viewing and the move manager meeting were all conducted professionally....
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“The whole process was very smooth and all staff i ......”

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Mar 08,2013
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By: 'Lizzie'
Mar 08,2013
0 people found
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The whole process was very smooth and all staff i talked to through that process were very helpful and professional. Would definatelty recommend Roman's and use them again in the future without any hesitation. Fantastic customer service and made the house renting journey an enjoyable ...
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“I asked Romans to market my property which they did ......”

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Mar 05,2013
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By: 'Happy'
Mar 05,2013
0 people found
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I asked Romans to market my property which they did promptly and efficiently. A tenant was found within 2 days and Romans helpfully made all the necessary arrangements to ensure that the tenant could move in on their requested date. So far so good!...
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“Both Matthew and Mariana were very helpful throughout the full ......”

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Mar 03,2013
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Matthew
By: 'Ed'
Mar 03,2013
0 people found
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Both Matthew and Mariana were very helpful throughout the full process and they also gave me their full time and attention. As this was the first time we had let a property, Matthew did a great job in explaining the full process and in giving ...
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“Throughout the leasing process we found Romans to be very ......”

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Feb 27,2013
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Sally
By: 'Mr'
Feb 27,2013
0 people found
this helpful
Throughout the leasing process we found Romans to be very efficient, supportive and proffessional, in particular Sally was extremely efficient in responding to our needs and and providing answers to any queries that we may have....
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“We felt they were only interested in taking our money. ......”

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Feb 25,2013
Minithumbdown
By: 'G'
Feb 25,2013
3 people found
this helpful
We felt they were only interested in taking our money. The reference checks were not explained to us before we went through them and where we would have comfortably passed 6 other agents we talked to but we did not pass Romans. Their fees were astronomical ...
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What agent could do to change your mind?
Lower fees. Be more open with referencing check criteria before parting with money.
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“Romans has consistently found good quality tenants on a timely ......”

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Feb 25,2013
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By: 'Nick'
Feb 25,2013
0 people found
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Romans has consistently found good quality tenants on a timely basis at market rates for nearly 10 years now. Their service is professional and friendly both to me and to tenants. A very good team....
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“First contact with the office on the phone was good. ......”

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Feb 22,2013
Minithumbup
By: 'Sally'
Feb 22,2013
0 people found
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First contact with the office on the phone was good. So was the first meeting when we met at the house. Helpful, positive, informative, but not pushy which I really appreciated. All the fiddly bits necessary when handing over were handled efficiently, and they found ...
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“I met Seirian at the property for my viewing. I ......”

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Feb 21,2013
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Jodie
By: 'Julie'
Feb 21,2013
0 people found
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I met Seirian at the property for my viewing. I received a very friendly and warm greeting, a deciding factor in selecting the property. Thereafter Jodie managed the paperwork, references etc. The process was very professional and efficient and Jodie was very friendly and a ...
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“I found the whole of the Romans Team at Bracknell ......”

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Feb 20,2013
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Ashley
By: 'Sarah'
Feb 20,2013
0 people found
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I found the whole of the Romans Team at Bracknell very helpful and friendly during the time that my property was for sale with them. I would recommend using Romans to whomever may need their services....
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“Lori Ross has visited my rented apartment on two occasions ......”

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Feb 19,2013
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Lori
By: 'Peter'
Feb 19,2013
0 people found
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Lori Ross has visited my rented apartment on two occasions for a routine check and to see if I have any maintenance issues with the property. Both times I found her to be very polite, friendly and helpful....
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“Firstly, they don't advertise the full admin fee, you get ......”

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Feb 17,2013
Minithumbdown
By: 'Danielle'
Feb 17,2013
1 people found
this helpful
Firstly, they don't advertise the full admin fee, you get to the the payment and the fee sudenly rises to 399. You should advertise with VAT. Which all of the admin is conducted by yourself. It's disgraceful that they push you to purchase their tenancy insurance ...
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“After renting this property for many years from a previous ......”

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Feb 14,2013
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Judy
By: 'Dan'
Feb 14,2013
0 people found
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After renting this property for many years from a previous agency, it was badly in need of servicing and repair, virtually no upkeep work having been done. Romans took over the letting and in the space of a year we have had a new kitchen ...
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“An absolute joke of a company, didn't seem even remotely ......”

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Feb 13,2013
Minithumbdown
By: 'Disgusted'
Feb 13,2013
6 people found
this helpful
An absolute joke of a company, didn't seem even remotely interested in helping me and my partner to find somewhere to live, even though we have a healthy budget and need somewhere quickly. More interested in leering at the young girls next to us. I ...
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By: Nadine Iles
Feb 18, 2013
View all comments (1)
Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously. We are voluntarily a regulated property company and I would invite you to contact me directly to discuss the issues. My details are Nadine Iles, Assistant Manager, Romans Lettings, 0118 9538713. ...

“Sold the house at a fair price - most important! ......”

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Feb 11,2013
Minithumbup
By: 'John'
Feb 11,2013
1 people found
this helpful
Sold the house at a fair price - most important! Gave clear advice on preparing property for sale. Managed to get a large number of people to view the property. Managed almost all the viewings, as we were unavalilable. Generally gave feedback. When first chain ...
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“I have always found Paula extremely helpful and incredibly quick ......”

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Feb 11,2013
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Paula
By: 'Val'
Feb 11,2013
0 people found
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I have always found Paula extremely helpful and incredibly quick to react to any issue. I would recommend her to anyone who is looking for a reliable and conscientious letting agent....
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“Carl helped me to be in contact with the seller ......”

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Feb 09,2013
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Carl
By: 'Dilan'
Feb 09,2013
0 people found
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Carl helped me to be in contact with the seller and effectively conveyed my messages to him (and vice versa). He was very patient and helpful. I am highly satisfied with the service he offered to us....
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“I have been lucky enough to have Sylvia Reid managing ......”

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Feb 08,2013
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Sylvia
By: 'Keith'
Feb 08,2013
0 people found
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I have been lucky enough to have Sylvia Reid managing my property for many years. Sylvia has the experience and contacts to ensure that I don't have to worry about my property. Sylvia has quickly dealt with major problems (broken hot water heater, failed gas ...
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“From the very first contact, Amy assured me that Romans ......”

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Feb 08,2013
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Amy
By: 'Phil'
Feb 08,2013
1 people found
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From the very first contact, Amy assured me that Romans would actively pursue prospective buyers & they would do their utmost to obtain the best possible sale price. There was a steady flow of viewings from the very first week. I indicated the desired sale price & ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Romans

Regional Awards won by Romans

Individual Branch Awards

Bath, BA1

Basingstoke, RG21

Bristol, BS8



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