Rolfe East
3.4/5, 25 reviews
60% recommended
80% sales valuation accuracy
92% sales fee satisfaction
0% lettings valuation accuracy
60% lettings fee satisfaction
Rolfe East's success is a matter of pride for all staff, at whatever level. The whole team believes in providing a personal, friendly service that is second to none. A service that, in the words of many of its clients, is ' show more Rolfe East's success is a matter of pride for all staff, at whatever level. The whole team believes in providing a personal, friendly service that is second to none. A service that, in the words of many of its clients, is '

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Latest Reviews

 View all Reviews 25
12th Oct 2021
reviewed by 'GM'
“Could not have had better agents. Kept me up to date with all feedback from viewers, and when the first ......”
17th Jun 2021
reviewed by 'D. Sturges-Allard'
“Frankly, we deeply regret the time wasted and stress and frustration experienced by 'trying' to sell via Rolfe East. Absolutely ......”
30th Sep 2020
reviewed by 'Sheila'
“Absolutely useless. Impossible to get hold of anyone, no calls or emails returned and rude receptionist who seems to be ......”
15th Sep 2020
reviewed by 'Celina'
“Lack of professionalism from the management side.We moved in 10 months agor in a flat full of issues (no hot ......”
21st Aug 2020
reviewed by 'Adam'
“When we started using Rolfe East Letting Office's services in back in 2016, they seemed good and an improvement on our ......”
28th Mar 2020
reviewed by 'Clare'
“Absoutely amazing team..... Every single. Team. Member helped me in many ways, but amazing service from Katie, laurence and Sophie.......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 80% 92% £290,000 £1,275,000
Lettings 0% 60% £1,200 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 2 3 7 1 6 1 0 4
Opening Hours
  • Monday: 00:00 - :00
  • Tuesday: 00:00 - :00
  • Wednesday: 00:00 - :00
  • Thursday: 00:00 - :00
  • Friday: 00:00 - :00
  • Saturday: 00:00 - :00
  • Sunday: 00:00 - :00
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Rolfe East Branches (view all 6)
Acton, W3
Ealing, W5
Greenford, UB6
Isleworth, TW7
London, W5
Sherborne, DT9

“Could not have had better agents. Kept me up ......”

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Oct 12,2021
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ash
By: 'GM'
Oct 12,2021
0 people found
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Could not have had better agents. Kept me up to date with all feedback from viewers, and when the first sale fell through ( thanks to buyers no longer able to get mortgage), found me new buyers within a couple of days. They were always available ...
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“Frankly, we deeply regret the time wasted and......”

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Jun 17,2021
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Richard
By: 'D. Sturges-Allard'
Jun 17,2021
0 people found
this helpful
Frankly, we deeply regret the time wasted and stress and frustration experienced by 'trying' to sell via Rolfe East. Absolutely poor communication from Richard and team (not being told when viewings had been booked in/not hearing feedback re viewings) & glib responses to complaints about ...
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“Absolutely useless. Impossible to get hold of......”

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Sep 30,2020
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By: 'Sheila'
Sep 30,2020
1 people found
this helpful
Absolutely useless. Impossible to get hold of anyone, no calls or emails returned and rude receptionist who seems to be based somewhere in the ether but not in an office. I had my flat on the market with them and they listed it as POA ...
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“Lack of professionalism from the management side.We moved in 10 ......”

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Sep 15,2020
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By: 'Celina'
Sep 15,2020
0 people found
this helpful
Lack of professionalism from the management side. We moved in 10 months agor in a flat full of issues (no hot water nor heating for our 3 first days in winter), with a broken boiler which is breaking every 2 weeks. Our request for boiler change are being ...
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“Very poor performance by Rolfe East Letting Office...”

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Aug 21,2020
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By: 'Adam'
Aug 21,2020
1 people found
this helpful
When we started using Rolfe East Letting Office's services in back in 2016, they seemed good and an improvement on our previous letting agency. Gradually, their services started deteriorating to the point of abysmal; totally unreliable, unresponsive, and unprofessional. We ended our contract with them in ...
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“Absoutely amazing team..... Every single. Tea......”

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Mar 28,2020
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Katie
By: 'Clare'
Mar 28,2020
0 people found
this helpful
Absoutely amazing team..... Every single. Team. Member helped me in many ways, but amazing service from Katie, laurence and Sophie. Would use rolfe east again for our next home....
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“Worst estate agent . Issued sales memo to me ......”

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Nov 24,2019
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By: 'Amit'
Nov 24,2019
0 people found
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Worst estate agent . Issued sales memo to me and still they were showing property to other to get higher price no loyalty at all...
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“We have had a great experience buying a prope......”

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Nov 02,2019
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Nick
By: 'Jo'
Nov 02,2019
0 people found
this helpful
We have had a great experience buying a property recently with help from Nick and James at Rolfe East in Acton. They handled the negotiation very professionally. It was so nice to deal with gentleman with plenty experience - there was no pressure, they were ...
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“Highly recommend...”

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Jan 10,2019
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Sasha
By: 'Caterina'
Jan 10,2019
0 people found
this helpful
Incredibly helpful and professional people. Can't praise enough the role Sasha has played to help us in the process of renting with the references. Amazing communication all the way & fast. Excellent team, extremely efficient....
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Comment on agent fees
Good
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“delayed move in date, poor communication...”

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Nov 21,2018
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Klaudia
By: 'Tenant'
Nov 21,2018
0 people found
this helpful
We had a terrible experience renting through Rolfe. The agent we were in contact with was communicating extremely poorly and was not keeping us up to date on our move in date, which was delayed by several days due to the referencing agency discriminating against ...
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Comment on agent fees
excessive for the extremely low level of service provided, and they refused to refund part of it despite the major screw ups on their behalf
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“The best possible experience...”

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Sep 20,2018
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Sasha
By: 'Javier'
Sep 20,2018
0 people found
this helpful
Honestly the best by far, Sasha from Rolfe East was incredibly helpful not only while we were looking for a flat but also after finding it. Always offering the best properties, rapid responses. To sum up, highly recommended professionals. If I ever want to move ...
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“Rolfe east sold my house in a blink of an ......”

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Feb 13,2018
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Valder
By: 'Yolanda'
Feb 13,2018
1 people found
this helpful
Rolfe east sold my house in a blink of an eye, thanks to Tim and Valder for their excellent work!...
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“Awful stuffI was ripped off with fee which they have't ......”

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Oct 23,2017
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Richard
By: 'Nemur'
Oct 23,2017
3 people found
this helpful
Awful stuff I was ripped off with fee which they have't given me back - even wasn't my fault I payed over £1K for solicitors Pure liars ! Wish them to go in court...
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“It is difficult to tell where the lies end and ......”

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Jan 16,2017
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By: 'sharb'
Jan 16,2017
4 people found
this helpful
It is difficult to tell where the lies end and the truth begins with these agents. An unprofessional estate agents....
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“We are first time buyers, Sinead at your Northfields branch ......”

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Apr 22,2015
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Sinead
By: 'CLIENT'
Apr 22,2015
1 people found
this helpful
We are first time buyers, Sinead at your Northfields branch was dedicated, passionate and helped us every step of the way, explaining procedure, terminology and pushing for a quick result- we never had a chance to thank her properly, please extend our thanks to Sinead. ...
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“I can't heap enough praise on the guys at Rolfe ......”

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Sep 17,2014
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Laurence
By: 'Sue'
Sep 17,2014
1 people found
this helpful
I can't heap enough praise on the guys at Rolfe East, Acton. Lawrence and his fabulous team were a pleasure to work with. From the start their calm, sensitive and encouraging approach made us feel safe in their hands. There were no false promises just ...
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“I had a lovely mews house to sell, but in ......”

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Sep 05,2014
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Laurence
By: 'Richard'
Sep 05,2014
2 people found
this helpful
I had a lovely mews house to sell, but in a tricky location (nearby development pending). Laurence, Patrick and James did a great job getting viewings arranged in the tricky Oct-Dec period, although successful sale not reached until Mar. This came in the same week ...
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“This agent went out of his way to facilitate my ......”

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Sep 03,2014
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Laurence
By: 'David'
Sep 03,2014
1 people found
this helpful
This agent went out of his way to facilitate my sale and move, from the valuation though viewings to the final move, which was beset by snags and delays. When my buyer was late in completing, resulting in cancelations with the removals company they burned ...
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Comment on agent fees
I think the fees were pretty reasonable, and lower than most quotes I had.
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“Generally all worked like clockwork as far as the agents ......”

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Aug 29,2014
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Laurence
By: 'Mark'
Aug 29,2014
1 people found
this helpful
Generally all worked like clockwork as far as the agents were concerned. Laurence Truett in particular was phenomenally efficient, first putting all prospective buyers in touch, then wrapping the sale up quickly and with good advice. When our purchase went pear-shaped because of mendacious solicitors ...
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Comment on agent fees
1% must be considered favourable.
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“Laurence and Patrick handled a tricky vendor for me with ......”

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Aug 28,2014
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Laurence
By: 'Ed'
Aug 28,2014
1 people found
this helpful
Laurence and Patrick handled a tricky vendor for me with integrity, good grace and a high level of professionalism. On a number of occasions they went the extra yard to keep the transaction on track and were only able to do this through building a ...
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“The agent supported us throughout the transaction from initial valuation ......”

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Aug 28,2014
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James
By: 'Chris'
Aug 28,2014
1 people found
this helpful
The agent supported us throughout the transaction from initial valuation right through to completion , keeping us updated at all times. They always considered the tranactions throughout the chain and not our sale in isolation. The valuation was realistic allowing us to obtain a sale at ...
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Comment on agent fees
Great Fee basis
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“All round great service. The manager, Bernard, was extremely professional ......”

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Jul 15,2011
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By: 'Belle'
Jul 15,2011
3 people found
this helpful
All round great service. The manager, Bernard, was extremely professional and I found the process to be very smooth and well handled. Would highly recommend....
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“I recently used Rolfe East Ealing W5 to locate a ......”

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Jun 29,2011
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By: 'Losed'
Jun 29,2011
15 people found
this helpful
I recently used Rolfe East Ealing W5 to locate a property. Having found the correct one I left a substantial deposit and allowed matters to progress. It fell through and I requested my deposit back. I was told that NO REFUNDS would be made as ...
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By: JJ
Jul 15, 2011
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Is this for sales or lettings? ...

“Everyone was really friendly and I found them to be ......”

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May 24,2011
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By: 'Louise'
May 24,2011
1 people found
this helpful
Everyone was really friendly and I found them to be extremely professional especially in comparison to other companies in the area. Would definitely recommend them....
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“Stay well clear, completely misleading and not professional....”

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May 20,2011
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By: 'saff'
May 20,2011
10 people found
this helpful
Stay well clear, completely misleading and not professional....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:53 AM 27/09/2019 by heather heather

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