Email:
[email protected]
Web: www.rodorlettings.co.uk
“first in lettings and managementâ€
Customer Complaints
Handling Procedure
˜ As a firm licensed by the National
Approved Lettings Scheme, Rodor Lettings & Management Limited aim to
provide the highest standards of service to all Landlords and Tenants, but to
ensure your interests are safeguarded, we offer the following:
˜ If you believe you have a grievance, please
write to:
Sales and Lettings Admin
196 Sutton New RoadErdington
Birmingham
B23 6QU
The grievance will be acknowledged within 3 days and then investigated
thoroughly in accordance with established “in-house†procedures. A formal
written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we
will advise you in writing and confirm our revised response date.
˜ If you remain dissatisfied with the
result of the internal investigation, please contact:
Mr Marven Gabula
196 Sutton New Road
Erdington
Birmingham
B23 6QU
˜ Following the conclusion of our
in-house review we will write to you with a final written statement.
˜ If you are dissatisfied with the
conclusion of the in-house review of the complaint you can refer the matter to
The Property Ombudsman, Milford, House,
43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP