5 Star Review
Feb 23,2023
By:
'Eleanor'
Feb 23,2023
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: Yes
Postcode: BH8
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Rent PCM: £950
Postcode: BH8
0
people found
this helpful
I have just renewed my tenancy agreement with Roberts. I have received excellent service from the viewing, to paperwork to moving in. I have only had to email the maintenance department once but they were very helpful with their response and the problem was quickly ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“No-fault evictions and no deposit returns...”
1 Star Review
Feb 08,2023
By:
'Janifer'
Feb 08,2023
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH3
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Postcode: BH3
1
people found
this helpful
No-fault evicted my friend while he was hospitalised, then homeless. Cancelled his housing benefits prematurely. Won't return any deposit. Monstrous...
read full review
1
people found
this helpful
Was this helpful?
Yes
1 Star Review
May 10,2022
By:
'Nigel'
May 10,2022
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: BH1
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Rent PCM: £650
Postcode: BH1
0
people found
this helpful
Terrible service, ignored for months and nothing fixed, terrible customer service. No complaints procedure in place for these money grabbers, they don't care...
read full review
0
people found
this helpful
Was this helpful?
Yes
“We have always used Roberts to sell our house......”
5 Star Review
Mar 21,2022
By:
'Julie sweatland'
Mar 21,2022
Branch: Bournemouth, 158 Charminster Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BH
Branch: Bournemouth, 158 Charminster Road
Sales (as a Vendor)
Postcode: BH
0
people found
this helpful
We have always used Roberts to sell our house the agent Paul Penny always goes above and beyond to ensure that everything runs as smoothly as possible I can not praise him enough Roberts is great value for money and worth every Penny (no pun ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“I have just purchased a house through Roberts......”
5 Star Review
Mar 09,2021
By:
'Nathan'
Mar 09,2021
Branch: Bournemouth, 158 Charminster Road
Services: Sales (as a Buyer)
Sold price: £310000
Would you recommend?: Yes
Postcode: BH8
Branch: Bournemouth, 158 Charminster Road
Sales (as a Buyer)
Sold price: £310000
Postcode: BH8
0
people found
this helpful
I have just purchased a house through Roberts and found them to be highly professional. The Estate agent that sold my house (Edwards) were not a patch on Roberts.
They kept me informed and were completely on the ball.
i would recommend this company and ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“I would never let from this agency ever again......”
1 Star Review
Nov 04,2020
By:
'Sofia'
Nov 04,2020
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH9
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Postcode: BH9
1
people found
this helpful
I would never let from this agency ever again and I hope to warn anyone else from getting into business with them, particularly if you are a university student. There is practically zero customer service, and any time we spoke to someone on the phone ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Worse Estate agent ever!! This people are con......”
1 Star Review
Feb 17,2020
By:
'Kurulay'
Feb 17,2020
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH9
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Postcode: BH9
0
people found
this helpful
Worse Estate agent ever!! This people are con artist staff extremely rude out of tits with cocaine!! This place should investigate By authorities!! Moved many times with other estate agency never had any problem however roberts it’s a dodge people stay away with all ...
read full review
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Aug 03,2019
By:
'Lin'
Aug 03,2019
Branch: Bournemouth, 158 Charminster Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BH9
Branch: Bournemouth, 158 Charminster Road
Sales (as a Vendor)
Postcode: BH9
0
people found
this helpful
I am an extremely satisfied customer after the team led by Paul successfully found a buyer for my property. The whole experience was made very easy by their professionalism, efficiency and care. The whole team are certainly NOT the stereo-typical estate agent types that we ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Roberts is a biggest rip-off...”
1 Star Review
Jun 06,2019
By:
'Angry'
Jun 06,2019
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: No
Postcode: BH9
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Rent PCM: £775
Postcode: BH9
0
people found
this helpful
Roberts agency is the biggest rip-off agency, I ever experienced in my life! Don't choose Roberts as your agency! You will be sorry one day like I do....
read full review
Comment on agent fees
They charge nearly everything which I have never heard of or charged by any other agencies.
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
May 22,2019
By:
'B88'
May 22,2019
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: BH9
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Rent PCM: £800
Postcode: BH9
1
people found
this helpful
Went in to sign renew tenancy agreement, one of the rudest women I have ever come across . Made me feel really uncomfortable...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Be ware! Worst letting agents. Lie and keep your deposits...”
1 Star Review
Apr 02,2018
By:
'Catclaw'
Apr 02,2018
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH9
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Postcode: BH9
4
people found
this helpful
Awful experience. Took money out of deposit when Shouldn't of. Lack of communication, months of trying to get issues dealt with, staff are rude, very deceitful, absolutely disgusting behaviour and can't belibe they are still in business. Avoid!!!...
read full review
Comment on agent fees
Bad. Con artists
4
people found
this helpful
Was this helpful?
Yes
“Could not have been more helpful, conscientious, considerate, kind, knowledgeable ......”
5 Star Review
Mar 15,2017
By:
'Jane'
Mar 15,2017
Branch: Bournemouth, 158 Charminster Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BH3
Branch: Bournemouth, 158 Charminster Road
Sales (as a Vendor)
Postcode: BH3
0
people found
this helpful
Could not have been more helpful, conscientious, considerate, kind, knowledgeable or successful! Always had time for us. Thank you, Paul!...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Actually a horrible experience. Firstly we booked a house viewing ......”
1 Star Review
Feb 22,2017
By:
'Andreja'
Feb 22,2017
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH9
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Postcode: BH9
2
people found
this helpful
Actually a horrible experience. Firstly we booked a house viewing for Tuesday and then they later phone up saying they can't do Tuesday but can do Wednesday. Then they called at least 3 times throughout the day asking if my name is Ollie. On Wednesday we ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“This agency is the worst and not professional at all !! ......”
1 Star Review
Feb 22,2017
By:
'Bianca'
Feb 22,2017
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH9
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Postcode: BH9
3
people found
this helpful
This agency is the worst and not professional at all !! Me and my friends got a viewing and they cancelled it saying they could do it the next day . On the next day we got to the property early and we called them and actually ...
read full review
3
people found
this helpful
Was this helpful?
Yes
“Just completed on the sale of our flat in Bournemouth. ......”
5 Star Review
Feb 02,2017
By:
'Highly'
Feb 02,2017
Branch: Bournemouth, 158 Charminster Road
Services: Sales (as a Vendor)
Sold price: £173159
Would you recommend?: Yes
Postcode: BH8
Branch: Bournemouth, 158 Charminster Road
Sales (as a Vendor)
Sold price: £173159
Postcode: BH8
0
people found
this helpful
Just completed on the sale of our flat in Bournemouth. Peter Seear of Roberts in Bournemouth was with us every step of the way. Had a couple of difficulties along the way on which Peter assisted us with immediately and exceeded his duties. Also all ...
read full review
Comment on agent fees
Agent fees were fair.
0
people found
this helpful
Was this helpful?
Yes
“We have just bought a property through Roberts Estate Agents ......”
5 Star Review
Dec 13,2016
By:
'Annie'
Dec 13,2016
Branch: Bournemouth, 158 Charminster Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: BH22
Branch: Bournemouth, 158 Charminster Road
Sales (as a Buyer)
Postcode: BH22
0
people found
this helpful
We have just bought a property through Roberts Estate Agents and cannot fault them. Paul answered lots if our queries and made the whole process of buying a real pleasure, and stress free. We would recommend Roberts with no hesitation....
read full review
Comment on agent fees
na
0
people found
this helpful
Was this helpful?
Yes
“I've been a tenant for Roberts for over 3 years. They ......”
1 Star Review
Jun 14,2016
By:
'Sam'
Jun 14,2016
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH8
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Postcode: BH8
4
people found
this helpful
I've been a tenant for Roberts for over 3 years. They messed up the very first contract I signed with them because 'apparently' the previous tenant didn't wanna move out anymore. The only respond I got from Roberts was; "can you stay at any of your ...
read full review
4
people found
this helpful
Was this helpful?
Yes
“I paid £235 deposit and admin fee for a student flat ......”
1 Star Review
Jan 21,2016
By:
'Grace'
Jan 21,2016
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Rent PCM: £90
Would you recommend?: No
Postcode: PL9
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Rent PCM: £90
Postcode: PL9
3
people found
this helpful
I paid £235 deposit and admin fee for a student flat and I get told recently that i need to find a room mate now or the administrators will put the property back on the market and I'll lose my money. Not once did they tell ...
read full review
What agent could do to change your mind?
Not the worst but could be better
Attached Filesnbsp;
Comment on agent fees
Not the worst but could be better
3
people found
this helpful
Was this helpful?
Yes
“I have been a tenant with Roberts for a little ......”
5 Star Review
Jan 17,2015
By:
'Carole'
Jan 17,2015
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Rent PCM: £795
Would you recommend?: Yes
Postcode: BH15
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Rent PCM: £795
Postcode: BH15
1
people found
this helpful
I have been a tenant with Roberts for a little over two years and they have always been very good. When I needed something mending they got a tradesman out very quickly to sort the problem out. Very cheerful staff too....
read full review
1
people found
this helpful
Was this helpful?
Yes
“I recently rent a property through Roberts letting Bournemouth, they ......”
2 Star Review
Dec 10,2014
By:
'Eddy'
Dec 10,2014
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH88
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Postcode: BH88
4
people found
this helpful
I recently rent a property through Roberts letting Bournemouth, they charged £114 for renewal fee which would cost usually £60-70 from other agents, which I think it is ridiculous expensive. Please be aware!!!...
read full review
4
people found
this helpful
Was this helpful?
Yes
“Roberts were useless when it came to repairing a broken ......”
1 Star Review
Nov 27,2014
By:
'Unhappy'
Nov 27,2014
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: No
Postcode: BH8
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Rent PCM: £675
Postcode: BH8
3
people found
this helpful
Roberts were useless when it came to repairing a broken shower that turned out to be the cause of past water ingress within the flat, as well as water ingress to the flat below. For over 9 months, we had to chase on a weekly basis ...
read full review
What agent could do to change your mind?
They should have taken a strong stance towards the landlord and given him a deadline to work to. If this deadline was not met, they should have hired professionals and sorted the serious issues out and billed the landlord.
Attached Filesnbsp;
Comment on agent fees
The price for a 2 bedroom-2 bathroom flat was good; too bad the flat could not fully function in that capacity for most of our time there.
3
people found
this helpful
Was this helpful?
Yes
“Agent worked very hard on our behalf, keeping us updated ......”
5 Star Review
Nov 17,2014
By:
'L'
Nov 17,2014
Branch: Bournemouth, 158 Charminster Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BH8
Branch: Bournemouth, 158 Charminster Road
Sales (as a Vendor)
Postcode: BH8
0
people found
this helpful
Agent worked very hard on our behalf, keeping us updated on the changing position of the sale.
He even informed the buyer that the keys were ready for him on completion day- before the buyer's solicitor had contacted him to say completion had taken place....
read full review
0
people found
this helpful
Was this helpful?
Yes
“Where do I even begin? Roberts are abysmal. If you ......”
1 Star Review
Feb 25,2014
By:
'Super'
Feb 25,2014
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH4
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Postcode: BH4
3
people found
this helpful
Where do I even begin? Roberts are abysmal. If you are looking to rent from them, I can't stress enough how much of a mistake it is, especially if you are a student. Firstly, they are outright lying on any promise they make about how ...
read full review
What agent could do to change your mind?
Improve your customer service firstly. Improve communication with staff because it is terrible. Don't lie to us about how quickly you deal with maintenance.
Attached Filesnbsp;
3
people found
this helpful
Was this helpful?
Yes
“This Estate Agents is a perfect example of why estate ......”
1 Star Review
Feb 19,2014
By:
'Rupert'
Feb 19,2014
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH9
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Postcode: BH9
5
people found
this helpful
This Estate Agents is a perfect example of why estate agents get a bad name. They were very cheery and good to use when we were locating and paying for a property.
The problems arose as soon as we had any type of issues with ...
read full review
What agent could do to change your mind?
They could have shut down and let other more reputable estate agents do some honest work.
Attached Filesnbsp;
5
people found
this helpful
Was this helpful?
Yes
“Beware - they don't like giving deposits back, and when ......”
1 Star Review
Sep 17,2013
By:
'Berry'
Sep 17,2013
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH12
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Postcode: BH12
4
people found
this helpful
Beware - they don't like giving deposits back, and when they do they have taken such a chunk of it for spurious expenses (such as cleaning which is a laugh when their places are already dirty dumps). I would NEVER EVER recommend this bunch of ...
read full review
4
people found
this helpful
Was this helpful?
Yes
“After 6 months of no hassle when it was time to ......”
1 Star Review
Jul 01,2013
By:
'Emily'
Jul 01,2013
Branch: Bournemouth, 158 Charminster Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH1
Branch: Bournemouth, 158 Charminster Road
Lettings (as a Tenant)
Postcode: BH1
6
people found
this helpful
After 6 months of no hassle when it was time to move is when the problems started, I was ver accommodating in being around to letting the agents in and being at the property to answer questions future renters had, the one time I wasn't at ...
read full review
6
people found
this helpful
Was this helpful?
Yes